Headquarters: Americas Remote

About Customer.io

Over 9,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Caitlin, Senior Manager, Technical Support at Customer.io, and I’m looking for an Email Deliverability Specialist to join our deliverability program within Technical Support. You’ll help customers reach the inbox by diagnosing sending issues, advising on best practices, and guiding senders through an email ecosystem that keeps changing.

You’ll be one of several deliverability experts on a team that shares knowledge across Technical Support, so your work reaches well beyond your own queue. You’ll partner with Customer Success, Technical Support, and Engineering: taking customer calls, equipping CSMs for customer conversations, working through complex technical cases alongside Engineering, and turning what you see in tickets into documentation, training, and better processes.

You’ll thrive here if you think about the health of the whole program, enjoy improving how work gets done, and are equally comfortable digging into a detailed case and having a direct conversation with a customer about acceptable use.

What we value

Empathy and curiosity: You approach every customer with patience and a desire to dig deeper, especially when a conversation gets uncomfortable.

Clarity: You explain complex technical concepts simply and help others do the same.

Collaboration: You build strong partnerships across Support, Customer Success, and Engineering, and you treat customer outcomes as a shared goal.

Thinking at scale: You look at how we do things today and see what could work better for the whole organization, then you help make it happen.

Continuous learning: You stay ahead of evolving standards and see change as a chance to improve how we work.

What you’ll do

• Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when a conversation needs it
• Audit sender setup and monitor reputation across IPs and domains, using authentication (SPF, DKIM, DMARC) and BIMI, DNS configuration, and provider tools like Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops
• Work through highly technical issues with Engineering, taking ownership of the investigation first and sharing trends from customer cases with Product and Engineering
• Identify acceptable use policy violations and spam complaints, hold clear and direct conversations with customers about compliance, and keep up with evolving standards (Gmail and Yahoo sender requirements, CAN-SPAM, GDPR)
• Equip CSMs and Technical Support with the knowledge to handle deliverability conversations, through coaching, documentation, and training
• Improve processes, tools, and one-to-many resources, such as help content, Academy course and proactive customer guidance, so deliverability support scales across the organization

What we’re looking for

• 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale
• Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS), with the technical comfort to work through complex issues with Engineering
• Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar, and the analytical skill to turn bounce, engagement, and blocklist data into clear recommendations
• Working knowledge of email compliance and acceptable use standards, and comfort having direct conversations with customers who are sending outside of them
• Experience building or improving processes, documentation, or training that help a support or deliverability team scale
• Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience
• Located in the United States or Canada
• Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams

Compensation & Benefits

We believe in transparency. Starting salary for this role is $102,000 – $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here

Our Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• 60 minute Case Study Review call with Cross-Functional Partners
• 30 minute video call with potential Team Member
• 30 minute final video call with Senior Leadership

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read apply now.

To apply: https://weworkremotely.com/remote-jobs/customer-io-email-deliverability-specialist

Headquarters: Zurich, Switzerland

URL: https://quickmail.com

Requirements

Benefits

To apply: https://weworkremotely.com/remote-jobs/quickmail-technical-customer-support

Headquarters: Berlin, Germany; Munich, Germany; Remote, Germany

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth so developers can learn fast and make amazing things happen with code. Customer Success Engineers (CSE) are technical points of contact for JetBrains customers. They work with the JetBrains product teams and customers to ensure that the products meet the needs of our enterprise users, helping our products retain their position as the best on the market.

Many of our customers begin with a set of strategic projects that grow into sizable partnerships. We are looking forCustomer Success Engineers to build great technical relationships with our customers and grow JetBrains’ business. We care deeply about our customers’ success and the quality of our work. In addition to having a passion for working with others, the ideal candidate will be able to deepen our relationships with customers and serve as a technical advisor to them.

In this role, you will:

• Work closely with JetBrains Account Executives.
• Help customers adopt JetBrains products and services to achieve desired business outcomes. This responsibility may include whiteboarding and assisting with the development of architecture or providing support for overcoming technical and cultural barriers to adoption.
• Manage the technical relationships for a portfolio of accounts, and partner with other members of the account team to define and implement the account strategies.
• Be the customers advocate within JetBrains, representing them to the Support and Product Engineering teams, as well as other groups.
• Recommend product enhancements based on your customer experiences and the feedback you receive.
• Help product teams present and evaluate new product ideas to the customers in your portfolio.
• Act as a trusted technical advisor to customers, staying up to date on the ever-evolving state of technology both within JetBrains and in the field at large.
• Work with Sales to facilitate account expansions by developing short-term and long-term account plans that meet customer needs.

We will be happy to have you on our team if you have:

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
• Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field the wider the variety of fields, the better.
• Hands-on knowledge of AI/LLMs in the field of software development.
• A passion for continually improving the customer experience.
• Strong verbal and written communication skills in English and the local language of your office.
• Exceptional presentation skills for demonstrating JetBrains products to customers.
• The ability to quickly identify and address technical and business challenges related to software development tooling.
• The ability to convey technical concepts to customers of all technical backgrounds.
• Comfort in a fast-paced and dynamic working environment.
• Experience working in or with large software development teams.
• A collaborative and team-focused mentality, with a willingness to take initiative.
• Self-direction and resourcefulness.
• The ability to travel approximately 25% of the time.

Why join JetBrains?

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

#LI-HYBRID

#LI-JP1

#LI-REMOTE

To apply: https://weworkremotely.com/remote-jobs/jetbrains-customer-success-engineer-emea-w-m-d

Headquarters: Remote – US

About this role

The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faires wholesale platform – to grow their sales and simplify their operations. We are seeking a results-oriented customer success / account management professional to manage a book of ~200-250 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations. You will be accountable for driving high-value brand actions using a tailored brand-specific approach. Your success in the role will be based on hitting sales goals related to our brands utilization of Faires tools and upselling them on new products and programs we are launching.

What youll do

• Regularly engage with brands across scaled and 1:1 email, phone, in person, and video calls
• Owns your book of business + revenue outcomes youre responsible for driving
• Develop and manage customer relationships, built on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
• Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
• Identify growth opportunities for your brands, and coach them from strategy through execution
• Communicate new product releases and updates to your accounts
• Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
• Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)
• Use data, graphs and reports to truth seek and drive action to beat goals
• Be relentlessly resourceful, scrappy and act with urgency to ensure Faires success
• Be adaptable to changing business needs and goals
• Foster a psychologically safe, motivating, inclusive and energizing team culture

Qualifications

• Fluent in Korean: You meet your brands needs by supporting our top performing apparel brands whose preferred language is Korean.
• Experience: You have 5+ years of experience in sales, account management, or business development in a fast paced environment; You have experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Customer obsessed: You always do whats right for the customer; are our customers strongest advocate; you understand the needs and priorities of small businesses, and are excited to help these small businesses be successful.

Goal-oriented: This is a quota-based role! We want you to be motivated to exceed your goals.AI Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch.

• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form. You can aggregate customer feedback to influence cross-functional stakeholders/decisions.
• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed. You have a bias to action, and a willingness to figure things out.
• Relentlessly resourceful: You wont quit and are willing to do whatever it takes to make brands and our team succeed
• Growth Mindset: You are self aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and are eager to accept feedback and actively seek out ways to get better every day
• Agile and flexible: You have an ability to learn fast, iterate, and be adaptable. You are resilient and bounce back when things get tough.
• Collaborative: You empathize with and work well across teams; You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your teams success as your own.
• Creative problem solving / innovation: You can come up with creative solutions to customers problems. You can create, iterate, and evolve the Brand Success strategy, process, and tactics to help build an effective and efficient motion.
• Analytical rigor: You are effective at leveraging data to identify and discuss actionable insights; You are able to track, analyze, and communicate key performance metrics

Salary Range

Remote (California): the OTE pay range for this role is $132,000 to $181,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

To apply: https://weworkremotely.com/remote-jobs/faire-senior-brand-success-manager-bilingual-korean-english

Headquarters: Atlanta, Georgia; Austin, Texas; Boston, Massachusetts; Chicago, Illinois; Denver, Colorado; REMOTE – US

How youll make a difference:

As a member of Iterables Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure theyre maximizing their potential for landing in their recipients email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role, youll get to:

• Provide email deliverability consulting services for new and existing customers of Iterable
• Educate customers on email marketing best practices while providing deliverability support
• Monitor customers performance using internal metrics and 3rd-party delivery tools
• Ensure customers have a smooth experience with our product and increasing their ROI
• Partner with Support to analyze tickets, discover trends and resolve any potential issues
• Ensure high level email campaign deliverability for a growing client base of enterprise companies
• Monitor client satisfaction to develop and implement strategies leading to retention and growth
• Gather delivery data into account assessments including Email Deliverability Reports
• Warn customers for potential problems and provide strategies to manage reputation
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
• Build strong relationships through MAAWG that will magnify our position as the industry leader
• Maintain a trusted advisor relationship with each assigned client
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

We are looking for people who have:

• Bachelors degree or equivalent experience
• 2 – 4 years experience in email deliverability consulting and/or email deliverability support
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
• High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
• Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
• Expert with best practices for sending bulk email, list management and blocklist/spam reduction
• Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
• Knowledge of CAN-SPAM/GDPR/anti-spam laws
• Excellent communication skills and a strong desire to work with customers
• An embodiment of Iterable’s core values: growth-mindset, humility, balance and trust
• Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Bonus Points:

• Previous experience with email marketing, email compliance, push notifications, and/or SMS software

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $96,500 – $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

To apply: https://weworkremotely.com/remote-jobs/iterable-email-deliverability-consultant

Headquarters: Tampa, Florida

URL: https://koast.ai

Head of Technical Support | Full-time | Remote (US hours) | Reports to the CEO

Koast is the AI operating layer for teams that run Meta ads at volume. Agencies, in-house media buying teams, and enterprise buyers managing 10+ ad accounts and launching 50+ ads a week use Koast to launch faster, automate optimizations off real attribution data, and see every account from one Command Center. The Koast Agent is the next layer: an AI that reads the account, spots what matters, and acts inside guardrails.

Our customers are media buyers. When something breaks, it is not a support ticket to them. It is a campaign that did not launch, a budget that did not move, or an account they cannot see. They need someone on the other end who has run ads, knows what they are looking at, and can tell the difference between a Meta API error, a user mistake, and a real bug.

That is this role. You are the anchor between our customers and our engineers. You will onboard every new account, own every ticket, QA every release before it hits production, and make sure engineering hears about patterns, not anecdotes.

What You WIll Own…

Onboarding. Every new customer gets set up right the first time: ad accounts connected, attribution (Hyros, Cometly) wired in, team invited, first launch done together on a call. You will run these sessions yourself, then build the playbook and the in-app flow so the next hundred customers need less of you.

Support, end to end. Intercom is yours. Response times, resolution quality, the help center, the macros, the escalation path. You will answer tickets yourself until the volume justifies a hire, and you will know every customer by name before you delegate a single one.

Triage and the bridge to engineering. You decide what is a bug, what is a feature gap, what is Meta being Meta, and what is user error. Bugs get reproduced, documented with steps and account context, and filed in Shortcut with enough detail that an engineer can fix it without asking you a follow-up question. Patterns get surfaced in the weekly review with numbers: how many customers, how much spend affected, how often.

QA and release quality. Nothing ships to production without you having run it against a real ad account. You will own the QA pass on every release: launch flows, automations, Agent actions, integrations. You know what a broken campaign structure looks like in Ads Manager, and you catch it before a customer does.

System tightness. Meta API connections, token refreshes, webhook health, Whop account provisioning, attribution syncs. You will monitor them (Sentry, PostHog, internal dashboards), notice when something drifts, and get it fixed before it turns into a ticket.

Customer health and retention. You will know which accounts are launching, which have gone quiet, and which are about to churn. You will bring that list to the CEO weekly and you will own the outreach.

What you will do week to week

• Run onboarding calls for new customers and enterprise accounts. Connect accounts, verify data, launch the first campaign together.
• Work the Intercom queue. Own first response, resolution, and follow-up.
• Reproduce every reported bug against a real ad account before it goes to engineering.
• File and prioritize Shortcut tickets with repro steps, account IDs, screenshots, and expected versus actual behavior.
• QA each release candidate against a test account and a live customer scenario. Sign off or send it back.
• Monitor Sentry and PostHog for errors and drop-offs. Flag anything that affects more than one customer the same day.
• Run the weekly support review: ticket volume by category, time to resolution, top three patterns, customers at risk. One page, numbers first.
• Write help center articles and Loom walkthroughs for anything you have explained more than twice.

What sets you apart

• You have run Meta ads. You know Ads Manager, campaign and ad set structure, learning phase, Advantage+, pixel and CAPI setup, and what “the API rejected my creative” actually means. This is a hard requirement, not a preference.
• You have done support or customer success for a B2B SaaS product and you were the person engineers trusted because your bug reports were correct.
• You can QA software. You have written test cases, run release checks, and sent a build back because it was not ready.
• You are calm with a frustrated customer whose launch just failed, and you are direct with an engineer who shipped the thing that failed it.
• You write tightly. Your tickets, your help articles, and your customer replies are shorter than everyone else’s and clearer.
• You want to build the support function, not just work inside one.

Requirements

• 3+ years in customer support, customer success, or technical support for a B2B SaaS product, including at least one role where you were the primary bridge to engineering.
• Hands-on Meta ads experience. You have managed ad accounts, launched campaigns, and troubleshot Ads Manager and API issues. Agency or performance marketing background strongly preferred.
• Experience with Intercom or a comparable support platform, and a ticketing or project tool (Shortcut, Linear, Jira).
• Experience running QA or UAT on software releases.
• Comfortable reading logs, API responses, and error monitoring (Sentry or similar). You do not need to write code. You need to read enough to know where the problem is.
• Familiarity with attribution tools (Hyros, Cometly, Triple Whale, Northbeam) is a plus.
• Available full-time during US business hours.

How You Work

Small team, high autonomy. Decisions are made with numbers, written down, and revisited when the numbers change. These are the values we run on. If they sound like you, you will fit right in.

• Mastery. “Good enough” is where you start, not where you stop. You keep sharpening the craft: tighter repros, faster resolutions, fewer repeat tickets.
• Push the Boundaries. You take on the ambitious version of the problem. Most support teams answer tickets. You want to build the one that prevents them.
• Embrace the Challenge. When a customer’s launch breaks at 9pm, you are in the thread, not waiting for the morning standup.
• Responsibility. You own your commitments. If a fix slips, the customer hears it from you first, with a new date attached.
• Dedication. You dive into the hard, unglamorous problems (an intermittent API error, a broken sync nobody can reproduce) and iterate until they are solved.
• Collaboration. You write clearly, share what you learn, and make engineering and sales faster for having worked with you.

Why Koast

• Early-stage impact. You will be one of the first ten full-time employees. The support function, the onboarding playbook, and the QA standard will be the ones you built.
• AI and ads at scale. You will support some of the highest-volume ad teams on Meta and see what an AI agent does with real budgets every day.
• Real compensation. Full-time salary, performance bonuses tied to retention and resolution metrics, and paid time off. Bootstrapped and profitable, so the seat is stable and the growth path is real.
• Remote and flexible. Work from anywhere, on your schedule, during US hours. Just make sure every customer is launching.

How to apply

Record a Loom, five minutes or less, covering these four things in order:

1. Explain why you’re a fit. Screen-share and explain projects youve worked on, ad accounts you have had access to (blur what you need) or companies you helped before. Walk us through the structure and tell us the last thing that broke in it and how you fixed it.
2. One bug report. Take us through an example of a report you filed that an engineer fixed without asking you a follow-up question. Tell us how you reproduced it.
3. One angry customer. A time a customer was losing money because of a product issue. What you said in the first reply, what you did next, and what happened.
4. Where Koast fits. Sixty seconds on what breaks first when a media buyer starts managing 20 accounts from one platform instead of Ads Manager, and how you would catch it before they do.

Email the Loom link and your LinkedIn or resume to jobs@koast.ai with the subject line “Retention is king”.

NOTE: DO NOT APPLY IF YOU HAVE NO EXPERIENCE WITH PRODUCTS LIKE THIS / ADVERTISING / CANNOT WORK US HOURS.

No cover letters. We watch the Loom first and read the resume second. Applications without the video are not reviewed.

To apply: https://weworkremotely.com/remote-jobs/koast-ai-head-of-technical-support-koast-ai

Headquarters: Remote – US

To apply: https://weworkremotely.com/remote-jobs/glean-ai-success-manager-east

Headquarters: Remote – US

To apply: https://weworkremotely.com/remote-jobs/glean-ai-success-manager-central

Headquarters: Remote – US

We’re looking for a Community Program Manager to help scale and evolve Airtable’s customer community programs. This role sits within the Digital Programs team, which brings together Community, Education, and AI Programs to help customers learn, adopt, and succeed with Airtable.

You’ll help grow Airtable Community into a strategic driver of customer engagement and meaningful AI adoption by building programs, systems, and experiences that connect customers with one another and accelerate learning. Key areas of focus include scaling our user group program (Airtable Builder Crews), expanding community engagement initiatives, and strengthening the operational foundation that supports a growing portfolio of community programs.

Airtable Community is more than a place for customers to connectit’s a strategic lever for driving product adoption. Our north star is increasing AI feature adoption and AI weekly active users (AI WAUs), and this role will help design and scale the programs that move customers from AI curiosity to AI proficiency.

We’re looking for someone who is equal parts program manager, community builder, and operatorsomeone who thrives in ambiguity, embraces experimentation, and can turn ideas into scalable programs with measurable impact.

This is a full-time contractor role.

What you’ll do

Scale Airtable Builder Crews (User Groups)

Help expand Airtable’s Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences.

Responsibilities include:

• Recruiting, onboarding, and supporting Builder Crew leaders.
• Developing playbooks, templates, and operational processes for local events.
• Partnering with internal teams on event promotion, measurement, and follow-up.
• Creating scalable systems that enable community leaders to independently run successful programs.
• Identifying opportunities to launch new regional, industry, or persona-based Builder Crews.

Drive Community Engagement

Help create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable.

Responsibilities include:

• Supporting engagement initiatives across Airtable Community and social channels.
• Expanding Airtable’s presence and participation on Reddit and other community platforms.
• Identifying and amplifying customer success stories, best practices, and AI use cases.
• Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy.
• Monitoring community health metrics and recommending improvements.

Improve Community Operations

Build the operational foundation needed to support a growing portfolio of programs.

Responsibilities include:

• Managing program operations, documentation, reporting, and workflows.
• Maintaining community systems, tools, dashboards, and processes.
• Supporting program launches, communications, and cross-functional initiatives.
• Identifying opportunities to automate manual work and improve operational efficiency.
• Creating scalable frameworks that enable the Community team to grow without adding complexity.

Who you are

• 37+ years of experience in community management, customer programs, customer education, operations, or related fields.
• Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
• An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes.
• Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
• Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.
• Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.
• Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.

Nice to Have

• Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.
• Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.
• Experience using Airtable; experience designing and building apps in Airtable is a strong plus.
• Passion for AI, automation, and helping customers adopt new ways of working.
• Comfortability with a flexible schedule (we have international events that will sometimes need support).

What we offer

• Duration: 12-month contract
• Start Date: ASAP
• Work Schedule: 40 hr / week
• Location: Remote

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/airtable-program-manager-community-contract

Headquarters: Remote – US; Remote – Canada

As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers serving as the long-term architectural authority for how those customers build, deploy, and scale intelligent workflows on Airtable’s platform. This role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure.

What you’ll do

• Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts ensuring customer environments are built to fully leverage Airtable’s platform, including Field Agents, Omni, automation architecture, and the connected data structures that make intelligent workflows perform at scale.
• Own the team’s technical depth across Airtable’s agent capabilities including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture so TAMs can guide customers through key architectural decisions and implementation.
• Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team. Foster a culture of ownership and continuous learning that keeps pace with Airtable’s rapid product evolution.
• Establish and evolve frameworks for how TAMs assess and improve the technical health of Premium accounts evaluating agent configurations, data semantics, integration coverage, and automation architecture against the full capability of the platform.
• Engage directly with customers during critical technical projects or escalations, diagnosing root cause, proposing structural remediation, and representing Airtable as a calm, expert partner.
• Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries and identify high-value accounts for Premium Support articulating the TAM value proposition in terms of architectural depth, agent reliability, and long-term technical health.
• Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from Airtable’s capabilities.
• Leverage data and KPIs (e.g., technical health scores, automation adoption, integration depth, CSAT) to inform decisions, measure success, and prioritize team focus.

Who you are

• You have 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams.
• You bring a solutions-architect mindset, with the ability to evaluate a customer’s existing build, identify structural risk, and prescribe scalable improvements translating complex technical requirements into concrete, actionable plans. You’ve done this in platform or integration-heavy SaaS environments where customers require ongoing architectural guidance to realize full product value.
• You use AI heavily in your own work not experimentally, but as a core part of how you operate. You have strong intuition for which tools and approaches extract real value, and you build that thinking into the workflows, playbooks, and frameworks you create for your team.
• You have working fluency in AI architecture concepts relevant to enterprise customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows.
• You’re a strategic leader and strong operator, known for building scalable frameworks that allow your team to deliver consistent technical value across a complex account portfolio and for developing the technical depth and architectural judgment of the people around you.
• You are calm and confident under pressure, especially in high-stakes technical escalations, and you balance immediate resolution with long-term architectural remediation.
• You possess exceptional written and verbal communication skills, with the ability to make complex architectural trade-offs legible to audiences ranging from developers and data architects to leadership and executive sponsors.
• You’re analytical and comfortable making data-informed decisions, using technical health signals and program metrics to prioritize resources and identify opportunities for evolution.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

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To apply: https://weworkremotely.com/remote-jobs/airtable-director-technical-account-management