Author name: admin

About Hightouch

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, weve become a leader in AI marketing and partner with industry leaders like Dominos, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

About The Role

As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouchs Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers’ existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What Youll Do

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
• Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We’re Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

The salary range for this position is $140,000-$180,000 OTE USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on whats possible for the nonprofit sector. That’s why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.

We’re also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we’re proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!

The Role

As an Account Executive, we are looking for someone who possesses a strong blend of strategic thinking, leadership, and a results-oriented mindset. You should have a track record of successful sales management, particularly in sales to new customers, demonstrating their ability to meet or exceed sales targets. You will have the opportunity to contribute to Bloomerangs impact in the non-profit industry by being a successful member of a successful sales team.

What You Will Do

• Develop and Manage a Robust Sales Pipeline: Build, qualify, and oversee a sales pipeline that is approximately twice your sales quota.
• Drive Your Pipeline: Generate around 30% of your pipeline through proactive outbound efforts, including LinkedIn, calls, and emails.
• Own the Sales Process: Manage the entire sales cycle from discovery and product demos to negotiations, aiming to close a minimum of 40% of deals successfully. (Aligned with team average)
• Lead In-Depth Evaluations: Lead comprehensive discovery calls, deliver live product demonstrations, and engage in detailed negotiations about Bloomerangs software and services.
• Maintain Forecast Accuracy: Ensure precise forecast reporting within 10% accuracy and effective pipeline management using Salesforce.
• Engage with the Nonprofit Community: Immerse yourself in the nonprofit sector to build credibility to become a trusted advisor, educating prospects on Bloomerangs value and how we help solve nonprofits challenges
• Become a Bloomerang Expert: Gain deep knowledge of all Bloomerang tools and services to effectively support and guide prospects.

What You Need to Succeed

• Proven Track Record: 2+ years of experience in a quota-carrying role selling SaaS. Achieving at least 95% of your annual quota and consistently meeting 90% of your monthly targets.
• Eagerness to Learn and Grow: A strong desire to continuously learn and improve through feedback, self-reflection, and exploration.
• Self-Sourcing Capability: Successfully generate 30% of your total deals through proactive efforts.
• Salesforce Proficiency: Maintain an accurate and up-to-date Salesforce record.
• Expert Product Knowledge: Demonstrate in-depth understanding of our solutions and effectively communicate their value, building trust and driving higher win rates.

Nice to Haves But Not Required

• A desire to advance your career in technology sales
• Experience working with non-profit organizations

Benefits

Health + Wellness
Youll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off
You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401k
You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.

Compensation
As this is an incentive compensation role, there is a base salary with annual on target earnings of $130,000. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location
This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations
Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.