Headquarters: Remote (USA)

Senior Director, Solutions Consulting

Why We Need You

Solution Consulting (Presales) is a critical part of the sales engine at PagerDuty – driving revenue and successful customers. As we continue to scale, the North America Solution Consulting leader will help raise the bar on our execution as a sales team, adapting to new product go to market motions, providing technical expertise to impact net revenue retention and expansion, and bringing creative ideas to improve our effectiveness and efficiency.

How You Contribute to Our Vision

• You define the vision for our North America Solution Consulting & Value Engineering organization spanning solutions architects, demo engineers, and value engineers across Strategic, Enterprise, Commercial, and Architecture segments building on our strengths and setting us up for accelerated growth well into the future.
• You represent the Customer Engineering team, partnering with key executives across Sales, Product, and Customer Revenue leadership to help drive product direction, customer success, net revenue retention, and sales results.
• Collaborating with regional Solutions Consulting peers and team, you build scalable systems and playbooks establishing a Global Center of Excellence that codifies demo engineering standards, POC/POV methodology, and repeatable customer engagement frameworks adopted across the entire field organization.
• You hire outstanding people who will help us execute where we are today and lead us well into the future
• You inspire your team to bring their best every day, providing coaching and mentorship to support their career development.
• Partnering with our sales and customer success leaders, you constantly challenge the way things are done, looking for creative solutions to optimize for both effectiveness and efficiency.
• You have a great handle on the business. You know the deals in flight, where theres risk and opportunity in the deals and you actively sell. You prioritize to ensure were focusing our limited bandwidth and resources on what will make the biggest difference. You manage our most expensive activities, Proofs of Value (POVs), closely with a focus on setting them up for success and communicating the value proven. You design reference architecture programs and POC infrastructure for strategic and named account pursuits, and serve as executive technical sponsor in competitive evaluations for our highest-value enterprise deals.
• You own the full customer journey partnering with Customer Revenue leadership to protect and grow net revenue retention, surface expansion opportunities, and drive executive-level QBRs and business reviews well past the point of sale.
• You bring an innovation mindset as a curious and critical-thinker, you will lead the team in developing AI-powered tools and automation that scale repeatable technical sales motions, improve team productivity, and drive down operating costs.

Basic Qualifications

• Experience: 10+ years of progressive growth in technical sales roles with at least 3 years in a senior-level people management role.
• Strategic Leadership: Proven track record of successfully partnering with sales leadership to drive revenue generation across a wide range of customers and their technologies.
• Technical Proficiency: Previous experience with SaaS and Cloud technologies as well as selling into technology organizations (IT Operations, Engineering, and/or office of the CTO). Working knowledge of cloud infrastructure (AWS, Azure, or GCP), modern DevOps/SRE workflows, APIs and system integrations, and observability or incident management tooling,
• Problem Solver: Exceptional analytical skills and the ability to use rigorous logic to solve complex problems in a fast-moving, sometimes ambiguous environment.
• Communication: Excellent written and oral communication skills with the ability to represent a complex organization at the senior executive level and speak credibly to technical architecture in front of engineering and IT audiences.
• Metrics Driven: Track record of managing key SC leadership metrics, including SC-influenced win rate, POV-to-close conversion rate, net new ARR and net revenue retention (NRR) influenced by the Customer Success organization.

Preferred Experience

• Industry Experience: Experience selling into or supporting ITSM, Observability, or Incident Management technology categories.
• Sales Methodology: Familiarity with MEDDPICC or similar value-selling and qualification frameworks.
• Global Team Leadership: Experience building and leading globally distributed technical sales teams across multiple go-to-market segments.
• Executive Presence: Comfortable presenting to and influencing C-level stakeholders in both customer and internal settings.

The base salary range for this position is 215,250 – 296,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-senior-director-solutions-consulting

Headquarters: Kazakhstan

URL: http://emergingtravel.com

Description

We are looking for aSenior Backend Engineer (Python)to join theHQ Automationdivision and ourAI/LLM Team, which focuses on developing automation solutions to improve the efficiency of our Customer Service teams using modern technologies.

The AI/LLM Team develops solutions on top of our CRM/ERP platform, contributes to building AI/LLM models, develops its own services, and extends the functionality of the Camunda orchestration platform to achieve its goals.

Our CRM/ERP platform is built with Python (Django/Aiohttp/RQ). The primary database is PostgreSQL, while Elasticsearch is used for fast search across system objects. The frontend is built with React.js, and Camunda runs on-premises on our own infrastructure.

Join us to work with a great team on developing and implementing effective and exciting solutions using modern technologies, helping provide people around the world with the best possible travel experience and getting plenty of positive feedback along the way!

Key Responsibilities of a Senior Developer:

• Backend development of the CRM/ERP product using Python, primarily with the Django framework;
• Working with Camunda, including supporting its infrastructure;
• Integrating with LLM models and developing and maintaining services for working with them;
• Designing service architecture, making technical decisions, decomposing and estimating tasks, and participating in the Code Review process;
• Consulting with System Analysis, QA, and Technical Support teams;
• Managing development projects within the stream and coordinating team resources to achieve project goals.

Requirements

• 5+ years of professional software development experience, including experience in a Senior Developer role.

Must-have:

• 5+ years of Python development experience with Django or FastAPI;
• Strong knowledge of PostgreSQL and the ability to write raw SQL queries;
• Experience designing APIs and integrations;
• Experience working with high-load systems and large databases;
• Good understanding of GitFlow and CI/CD processes, including Docker and Kubernetes;
• English proficiency atB1 (Intermediate) or above, including spoken English.

Nice to have:

• Experience working with Camunda and pyzeebe;
• Experience working with AI/LLM models and an understanding of how they work.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off – an extra non-working day without loss of compensation.

Learn more about our data protection practices in ourPrivacy Policy:https://www.emergingtravel.com/career/hr-policy/

To apply: https://weworkremotely.com/remote-jobs/emerging-travel-group-senior-python-developer-crm-ai-llm

Headquarters: Bulgaria

URL: http://jobhire.ai

Description

CVM Lead (US Market)

Location: Remote

Job Type: Full-time

About JobHire.AI

JobHire.AI is a vertical AI agent that automates job search for professionals in the US market. We find, tailor, and apply to jobs on behalf of thousands of paying subscribers at scale and with precision. We operate a subscription model with monthly and longer-term tiers, plus paid add-ons. We’re entering a phase where deeper customer value management not just acquisition is the single biggest unlock for profitable growth.

Why This Role Now

We are spending efficiently to acquire users but a substantial portion of revenue is left on the table after the first purchase. RegPurchase conversion is below where it should be. Rebill rates erode quickly past month one. Add-on attach is minimal. Our reactivation engine is currently offline. We’ve been operating an email-only CRM on a platform that doesn’t return analytics through its API.

That ends with this hire. This is a role for someone who has already done the transformation we need: turning a basic broadcast CRM into a measurable CVM function that drives incremental revenue across email, SMS, and web push on the US market specifically.

What You’ll Own

Funnel Conversion

• Drive RegPurchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.

Retention & Rebill

• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows pause offer, plan-switch, value reminder using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.

Reactivation

• Build the reactivation engine for the cancelled cohort across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.

Add-on Monetization

• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.

Channel & Tooling

• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email SMS push cascades).

Measurement

• Implement incremental measurement with holdouts on every flow. We don’t want activity reports we want incremental revenue, attributable and defensible.

Expected Outcomes

First 3 Months

1. Email deliverability restored to historical baseline.
2. Reactivation campaign launched with measurable incremental conversion against a holdout.
3. Differentiated renewal flows live for 1 / 3 / 6 month plans.
4. Decision (signed off with engineering) on omnichannel platform: migrate to Maestra or alternative.

First 6 Months

1. SMS and web push live as ongoing production channels in lifecycle flows.
2. Measurable lift in RegPurchase conversion via paywall-abandonment and post-registration triggered sequences.
3. Measurable lift in month-1 rebill rate via differentiated and intervention flows.
4. Add-on attach rate (Resume Review, Resume Builder) materially up via CRM-driven sales sequences.
5. Per-flow incremental revenue reported weekly via proper holdout methodology.

12 Months

1. CVM channel contributing as a top-3 incremental revenue source for the company.
2. Cross-channel lifecycle strategy (email + SMS + web push + iMessage/RCS as those channels mature in the US) live and documented.
3. Process documentation and tooling stable enough to remove key-person risk.

We keep our hiring process quick and simple:

• HR Introduction Call
• Team Interviews
• Challenge
• Reference Check (with three prior managers)

Requirements

You’re a Fit If You Have

• 3+ years operating CVM/lifecycle programs on the US market specifically. US b2c subscription. This is non-negotiable US deliverability, US carriers, US consumer behavior, US compliance.
• 5+ years total in CRM / lifecycle / CVM, with at least one stint owning the function end-to-end (not just executing).
• Hands-on operating experience with an enterprise omnichannel platform Maestra strongly preferred; Braze, Iterable, Customer.io, or Klaviyo also relevant.
• Real, hands-on experience launching SMS as a marketing channel in the US (TCPA, A2P 10DLC, carrier compliance not “I worked with a vendor who handled it”).
• Real, hands-on experience launching web push and measuring its lift.
• SQL good enough to pull your own segments and validate your own data.
• A subscription-business orientation: you think in LTV/payer, payback period, retention curves, and cohorts not in opens and clicks.
• A track record of measurable incremental revenue from CRM, ideally validated through holdout.
• Bias toward action. We operate as a tiny team; you’ll need to ship faster than you plan.

Nice to Have

• Experience migrating off a damaged email domain.
• Experience in job search, career, HR-tech, or adjacent consumer subscription verticals (EdTech, FinTech, dating, streaming).
• iMessage Business / RCS experience.
• Communication (speak English and Russian).

Benefits

• Clear mandate and ownership from day one. You’re the function, not a contributor to it.
• The economics are highly leveraged even a 5-percentage-point lift on month-1 rebill is meaningful to the bottom line of the company.
• Direct work with the CMO, CEO, and Growth PM. No layers, no politics.
• A market where your work is directly visible to users searching for their next job outcomes you can feel.
• $4000-7000/month + 38DaysOff.

To apply: https://weworkremotely.com/remote-jobs/jobhire-crm-cvm-lifecycle-retention-marketing-lead-us-b2c-subscription-only

Headquarters: United States, Remote

Base Salary Range: $73,577.25 – $103,913.30. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6senses total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6senses board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy

To apply: https://weworkremotely.com/remote-jobs/6sense-it-support-specialist

Headquarters: Maryland; Remote – Virginia; Remote – Washington D.C.

CSQ427R326

Please note: Due to federal contract requirements and client-site access obligations, U.S. citizenship is required.

As Director of Delivery Solution Architects (DSA), Public Sector, you will lead a high-impact post-sales technical organization that helps government customers realize value from the Databricks Data Intelligence Platform. Your mission is to ensure that complex Data and AI initiativesacross federal civilian, defense, intelligence, state and local government, education, and public-sector-adjacent organizationsmove from concept to production as quickly, securely, and effectively as possible.

You will lead DSA managers and a growing team of Delivery Solution Architects responsible for technical strategy, customer outcomes, platform adoption, and usage growth across the Public Sector. You will bridge technical strategy and durable customer value, ensuring teams guide customers through architecture decisions, implementation planning, and scalable operating models for data, analytics, AI, and agentic applications.

You will make investment and coverage decisions in collaboration with regional Sales and Field Engineering leaders, shape the value proposition of the DSA function for Public Sector, and build an organization that delivers predictable customer outcomes in a complex, high-growth environment.

The Impact You Will Have:

• Build and lead: Recruit, coach, and scale a diverse, high-performing team of DSAs and managers. Foster a culture of psychological safety, collaboration, and customer obsession.

• Define, operationalize, and continuously improve the post-sales execution strategy for Databricks Public Sector business.

• Partner with Sales, Solutions Architecture, Professional Services, Customer Success, and strategic partners to align account plans, technical success plans, resource investments, and growth strategies.

• Establish scalable account assignments, customer coverage, prioritization, capacity planning, and resource-allocation practices for strategic Public Sector accounts.

• Standardize how DSAs guide customers from use-case discovery and architecture through implementation, production go-live, adoption, and platform expansion.

• Lead a technically excellent DSA organization with deep expertise in cloud data platforms, data engineering, warehousing, ETL/ELT, streaming, governance, machine learning, generative AI, and agentic applications.

• Ensure customers receive practical, secure, scalable architectural guidance for production data products, analytics platforms, AI applications, and mission-critical workloads.

• Apply Public Sector-specific requirementsincluding security, compliance, governance, mission continuity, procurement, and complex stakeholder environmentsto architecture and delivery decisions.

• Serve as a trusted executive technical advisor for select strategic customers, linking technical roadmaps and modernization programs to agency missions and measurable outcomes.

• Build strong executive and operational relationships across customer technical, program, procurement, operational, and leadership stakeholders to accelerate adoption and long-term value.

• Create operating mechanisms, playbooks, metrics, and review cadences to monitor customer health, delivery progress, adoption, usage growth, risks, escalations, and forecasted expansion.

• Drive cross-functional resolution of delivery blockers and escalations, while providing leadership feedback on field processes, product needs, programs, and organizational investments.

What We Look For:

• 7+ years of customer-facing experience in technical delivery, architecture, consulting, customer success, professional services, or post-sales leadership roles.
• 5+ years of people-leadership experience, proven ability to recruit, coach, develop, and build career paths for high-performing technical talent, including success leading managers and scaling multi-level technical organizations.
• Experience building and leading post-sales, delivery, customer success, architecture, consulting, or professional-services organizations.
• Deep expertise in cloud data and AI technologies, including data engineering, data warehousing, analytics, ETL/ELT, data governance, machine learning, data science, and AI.
• Demonstrated success delivering production-grade data products, analytics platforms, AI solutions, and other scalable, secure, and governable customer workloads.
• Ability to lead teams through architecture decisions, technical success planning, delivery execution, production go-lives, and customer-growth strategies.
• Deep understanding of Public Sector and regulated customer environments, including mission priorities, complex stakeholder models, governance requirements, and long planning cycles.
• Executive presence and business acumen to engage senior leaders, manage strategic accounts, and make portfolio-level resource, investment, coverage, and prioritization decisions.
• Strong cross-functional leadership and communication skills, with a track record of partnering across Sales, pre-sales, Professional Services, Customer Success, Engineering, Product, Marketing, and external partners to resolve escalations, mitigate risk, remove blockers, and improve customer outcomes.

Additional Requirements:

• U.S. citizenship is required due to Public Sector client-support requirements.
• Willingness to travel up to 30%, primarily within the Washington, D.C. metro area and to customer locations as needed.
• Bachelors degree in Computer Science, Information Systems, Engineering, a related technical field, or equivalent practical experience.

To apply: https://weworkremotely.com/remote-jobs/databricks-director-delivery-solutions-architects-public-sector

Headquarters: Americas Remote

About Customer.io

Over 9,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Caitlin, Senior Manager, Technical Support at Customer.io, and I’m looking for an Email Deliverability Specialist to join our deliverability program within Technical Support. You’ll help customers reach the inbox by diagnosing sending issues, advising on best practices, and guiding senders through an email ecosystem that keeps changing.

You’ll be one of several deliverability experts on a team that shares knowledge across Technical Support, so your work reaches well beyond your own queue. You’ll partner with Customer Success, Technical Support, and Engineering: taking customer calls, equipping CSMs for customer conversations, working through complex technical cases alongside Engineering, and turning what you see in tickets into documentation, training, and better processes.

You’ll thrive here if you think about the health of the whole program, enjoy improving how work gets done, and are equally comfortable digging into a detailed case and having a direct conversation with a customer about acceptable use.

What we value

Empathy and curiosity: You approach every customer with patience and a desire to dig deeper, especially when a conversation gets uncomfortable.

Clarity: You explain complex technical concepts simply and help others do the same.

Collaboration: You build strong partnerships across Support, Customer Success, and Engineering, and you treat customer outcomes as a shared goal.

Thinking at scale: You look at how we do things today and see what could work better for the whole organization, then you help make it happen.

Continuous learning: You stay ahead of evolving standards and see change as a chance to improve how we work.

What you’ll do

• Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when a conversation needs it
• Audit sender setup and monitor reputation across IPs and domains, using authentication (SPF, DKIM, DMARC) and BIMI, DNS configuration, and provider tools like Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops
• Work through highly technical issues with Engineering, taking ownership of the investigation first and sharing trends from customer cases with Product and Engineering
• Identify acceptable use policy violations and spam complaints, hold clear and direct conversations with customers about compliance, and keep up with evolving standards (Gmail and Yahoo sender requirements, CAN-SPAM, GDPR)
• Equip CSMs and Technical Support with the knowledge to handle deliverability conversations, through coaching, documentation, and training
• Improve processes, tools, and one-to-many resources, such as help content, Academy course and proactive customer guidance, so deliverability support scales across the organization

What we’re looking for

• 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale
• Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS), with the technical comfort to work through complex issues with Engineering
• Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar, and the analytical skill to turn bounce, engagement, and blocklist data into clear recommendations
• Working knowledge of email compliance and acceptable use standards, and comfort having direct conversations with customers who are sending outside of them
• Experience building or improving processes, documentation, or training that help a support or deliverability team scale
• Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience
• Located in the United States or Canada
• Bonus: participation in deliverability communities (M3AAWG, ESPC, or similar) and experience partnering with Customer Success teams

Compensation & Benefits

We believe in transparency. Starting salary for this role is $102,000 – $110,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here

Our Process

No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• 60 minute Case Study Review call with Cross-Functional Partners
• 30 minute video call with potential Team Member
• 30 minute final video call with Senior Leadership

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read apply now.

To apply: https://weworkremotely.com/remote-jobs/customer-io-email-deliverability-specialist

Headquarters: Long Beach, CA

URL: https://crankyconcierge.com/

TheTravel Coordinators primary responsibilities are to manage inbound emails and phone calls, facilitate customer onboarding, and keep the virtual office running smoothly. This role is well suited for someone who enjoys staying organized, communicating clearly, and helping keep things moving in a fast-paced environment.

Schedule

This is a full-time, fully remote position and the standard working hours are 10am to 7pm ET Monday through Friday.

Job Responsibilities

• Manage inbound emails and phone calls in a timely and professional manner.

• Set up new trips for the Travel Planning team to work on.

• Be the friendly, professional first point of contact for our clients.

• Inform new and existing clients about our services and pricing.

• Assist with administrative tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks as needed.

• As time allows, assist with travel planning tasks including but not limited to: quoting travel insurance, purchasing seat assignments, and issuing tickets.

If this sounds like the kind of thing you like to do, then keep reading!

What Matters in this Role

• Reliability. The team will be depending on you to stay on top of and manage the daily flow of client communications.

• English proficiency. Native-level written and verbal English is required.

• Attention to detail. Youll be managing a lot of information, sometimes under time pressure, so accuracy matters.

• Ability to work under pressure. Youre responsible for ensuring that the relevant information reaches the right person in a timely manner even when theres a lot going on.

• Humility and teamwork. If you don’t know the answer, be willing to ask others on the team for help.

• Calm and collected. You must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry; you can’t be.

• U.S. Work Authorization. To do this job, youll need to be legally authorized to work in the U.S. for any employer, without sponsorship.

• Background check. A clean background check will be required as this role involves handling sensitive client data.

• Location. This is a remote position, but you must be available and accessible during your standard working hours.

• Technology. Youll need your own computer (Windows or Mac), reliable high-speed internet and a smartphone (Android or iPhone).

• Workspace. Youll need access to a quiet work environment to accommodate communication with clients via email and phone.

Compensation

• Starting at $17/hr, depending on skills and experience

Benefits

• 15 days of PTO per year, accruing from date of hire

• Paid Federal holidays

• Health insurance

• 3% retirement match

• Monthly phone and internet stipend

• Access to exclusive travel industry discounts after 6 months of employment

• Two company get-togethers each year

We can’t stress enough how important attention to detail is, so please be sure to tell us your favorite airline in your application.

To apply: https://weworkremotely.com/remote-jobs/cranky-concierge-travel-coordinator-1

Headquarters: Remote – California; Remote – Colorado; Remote – Illinois; Remote – Massachusetts; Remote – New York; Remote – Oregon; Remote – Texas; Remote – Washington

At Databricks, we are on a mission to empower our customers to solve the world’s toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform with Startup and Emerging Enterprise customers. You will also help ensure customer success by helping our most complex customers maximize the value they get out of our platform and their return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases by leading your customers’ stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. It is technical in the sense that you will serve as the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels within an organization. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers
• Lead the post-technical-win account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader for specific use cases and customers across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, go-live, and healthy consumption of the workloads the customer has chosen to run on Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, often spanning multiple use cases within the largest and most complex organizations
• Leverage Shared Services, User Education, Onboarding/Technical Services, and Support resources, and escalate to subject matter experts when work falls beyond your scope or expertise
• Create, own, and execute a point of view on how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Partner with Databricks Product and Engineering teams on new product innovations, private previews, and upgrades
• Develop an execution plan spanning all customer-facing technical roles and teams across the following work streams:
• Main use cases moving from win to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates to your Technical GM KPI reporting on usage and customer health, covering investment status, key risks, product adoption, and use case progression

What we look for:

• 5+ years of experience accountable for technical project / program delivery in Data and AI, with the ability to contribute to technical debate and design choices alongside customers
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture for distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverable
• Technical program or project management, including accountability for accounts, stakeholders, and resources
• Experience resolving complex, high-stakes escalations with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programs/projects
• Track record of overachievement against quota, goals, or similar objective targets
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• Can travel up to 30% when needed

To apply: https://weworkremotely.com/remote-jobs/databricks-delivery-solutions-architect-startups-emerging-enterprise

Headquarters: Remote (US)

Lead Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gongs AI Operating System. Youll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle.

You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results. Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion).

RESPONSIBILITIES

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gongs AIOS
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gongs ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
• Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

QUALIFICATIONS

• 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Excellent communication, negotiation, and presentation skills.
• Data-driven mindset with a focus on delivering measurable outcomes.
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture
• Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If thats you too, we want to hear from you!

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your familys needs.
• Wellbeing Fund – flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual OTE for this position is $148,000 – $225,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong’s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

To apply: https://weworkremotely.com/remote-jobs/gong-io-lead-enterprise-revenue-architect-customer-success