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Senior Manager of Revenue Cycle Management
Remote, Anywhere in the US

About AnswersNow

At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress.

Our team operates fully remotelymeaning youll have the flexibility to work from home, and will never have to report on-site to provide client support. If you’re ready to make a meaningful impact and join a team that’s reshaping autism therapy, wed love to hear from you!

About the role

The Senior Manager of RCM will lead the day-to-day operations and continuous improvement of our revenue cycle ensuring clean claims, fast collections, and accurate revenue recognition. Youll manage internal and outsourced teams responsible for collections, while partnering closely with Finance, Product, and Clinical Operations to drive strong financial performance and operational excellence.

Job Details

• W2 Employee

• Full-Time (Remote)

Job Requirements

• 3-5 years of progressive experience in healthcare revenue cycle management.

• Demonstrated success improving key RCM metrics (collection rate, AR days, first-pass yield).

• Hands-on experience with EHR, clearinghouse, and billing integrations.

• Proven ability to manage vendors and lead internal or outsourced RCM teams.

• Strong analytical skills with proficiency in Excel, Google Sheets, and Mode or similar BI tools.

What Youll Do

• Oversee end-to-end revenue operations including claims submission, payment posting, denials, and collections.

• Own and optimize end-to-end RCM workflows, which includes several integrated external vendors, ensuring data accuracy, process efficiency, and high collection performance.

• Manage the patient billing process and ensure a clear, transparent, and family-friendly billing experience.

• Analyze data to uncover operational issues (e.g., coding errors, payer lag) and drive corrective action with Candid and internal partners in Clinical Operations.

• Report RCM performance and insights to Finance and executive leadership.

• Lead and mentor a small team focused on billing, collections, and denial management.

Nice to Haves

• Prior exposure to ABA therapy, behavioral health, or Medicaid billing.

• Experience using Candid and other modern RCM tools.

• Familiarity with AI-driven RCM automation or workflow tools.

What we Offer

• $85,000- $105,000 annual salary

• Fully remote work from anywhere in the U.S.

• Flexible hours with an async-friendly team culture

• Opportunity to work with modern tools and shape foundational systems

More About AnswersNow

At AnswersNow, we believe that innovation should be inclusive. We welcome team members from all backgrounds, experiences, and identities. Our fully-remote team operates with trust, autonomy, and respect. Learn more about us at getanswersnow.com.

• Be the CTO and CEO’s technical complement. Handle the problems, conversations, and stakeholder relationships that would otherwise consume their time and attention.
• Listen to business stakeholders operations leaders, department VPs, cross-functional partners understand their pain, and scope pragmatic solutions. You are effortlessly approachable and people trust you to help.
• Ship working solutions sometimes personally, sometimes by marshaling the right engineers, analysts, or vendors across the department. You know when to build it yourself an

• Provide strategic leadership for the Account Management team,

Customer Program Manager

Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA

ABOUT NEXXA

Nexxa.ai is building artificial super intelligence for heavy industries enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.

THE ROLE

Reporting to CPO

We’re hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You’ll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites ensuring every engagement ships on time with full visibility. You’ll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment.

WHAT YOU’LL DO

• Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones

• Maintain real-time project status visibility Confluence boards, Jira tracking, weekly status reports so leadership, engineering, and the Delivery Manager always have a single source of truth

• Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements

• Proactively identify risks, dependencies, and blockers before they become surprises escalate to the Delivery Manager with proposed mitigations, not after deadlines slip

• Own cross-site coordination across multiple sites bridging time zones, aligning handoffs, and ensuring nothing falls between teams

• Drive daily and weekly status updates across all active projects post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs

• Prepare and deliver weekly internal status reports to the CPO every Friday consolidating project health, risk register, and upcoming milestones across all accounts

• Track and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments

• Coordinate resource allocation and capacity planning across FDEs and engineering flag overload risks and propose reallocation before quality suffers

• Ensure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs so automated reporting and AI tools produce accurate outputs

• Support the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR data

HOW THIS ROLE WORKS WITH THE DELIVERY MANAGER

The CPM and Delivery Manager share the delivery mission but own different dimensions:

• You own: project schedules, daily/weekly status tracking, Jira hygiene, cross-site coordination, Confluence boards, internal reporting, resource capacity flagging, and governance artifact maintenance

• Delivery Manager owns: customer relationship, outcome definition, delivery quality sign-off, CSAT/NPS, escalation resolution, post-delivery retrospectives, and account expansion insights

• Together: the DM ensures we deliver the right thing at the right quality; you ensure we deliver it on schedule with full visibility and zero surprises

WHAT WE’RE LOOKING FOR

• 5+ years in technical program management, project management, or delivery management with at least 2 years managing cross-functional, cross-site engineering teams

• Proven experience managing 35 concurrent external facing projects simultaneously without dropping balls you have a system, not just hustle

• Strong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You’re the person who keeps these tools clean and current.

• Experience coordinating across time zones and distributed teams you’ve worked with India/APAC engineering teams and know how to structure async handoffs

• Excellent written communication your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don’t write paragraphs; you write bullet points with owners and dates.

• Technical fluency you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don’t need to code, but you need to understand the work.

• Anticipatory mindset you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it’s due.

• Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus.

KEY SUCCESS INDICATORS

• 100% of active projects have up-to-date Confluence boards with milestones, DRIs, and dates refreshed daily, not weekly

• Zero surprise delays risks are flagged at least 1 week before they impact a deadline, with proposed mitigations

• Weekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls no exceptions, no late submissions

• Customer communication cadence running on schedule: weekly updates sent, bi-weekly check-ins held, milestone reviews documented

• Cross-site engineering alignment verified at every handoff India team has clear specs, context, and deadlines before they start work

• Jira data quality at 100% accurate assignees, no stale tickets, closed items marked done. Automated reports pull clean data.

• Resource conflicts identified and escalated before they impact delivery capacity planning is proactive, not reactive

NICE TO HAVE

• Experience with Rocketlane, Asana, or Monday.com for customer-facing delivery management

• Prior experience at a fast-growing startup (seed to Series B) where you built the PM process from scratch

• Experience working with AI/ML engineering teams understanding model training timelines, data pipeline dependencies, and iterative delivery cycles

• Familiarity with enterprise procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows)

WHY NEXXA

• Architect the intelligence layer for the world’s largest industrial companies your designs will run with top Fortune 100 companies

• Work directly with the CPO and CTO on every engagement ZERO layers of bureaucracy

• Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources

• Early-stage equity with significant upside

Headquarters: Lancashire

Contract Electrical Design Technician IR35 Status: Inside Hourly – Circa 35 DOE Contract Term – Two Weeks (Immediate) Location – Remote We’re excited to be partnering with a leading designer and manufacturer of assemblies and components, operating from a state-of-the-art facility with advanced automation and finishing capabilities. Supporting the automotive, medical, and industrial sectors, and backed by a global group, the company continues to invest in technology and development to drive long-term growth and customer success. They are now seeking an experienced Electrical Design Technician, proficient in EPLAN Electric P8, to support them across various projects. Responsibilities, but are not limited to Produce detailed electrical schematics, wiring diagrams, panel layouts, and bills of materials using EPLANDesign and develop control systems for machinery, equipment, or building services in line with relevant standards and specificationsModify existing electrical designs to meet project requirements or resolve issues identified during testing or commissioningCollaborate with mechanical, software, and project engineering teams to ensure integrated and functional system designsInterpret client specifications and technical requirements to develop accurate and cost-effective design solutions Experiences required Proven experience using EPLAN Electric P8 for electrical schematic design and documentationStrong understanding of electrical engineering principles, control systems, and circuit designExperience producing panel layouts, wiring diagrams, and BOMs to industry standardsProficiency in interpreting technical specifications, schematics, and P&IDsHNC/HND or equivalent in Electrical Engineering, Control Systems, or a related disciplineMust have an active EPLAN Electric P8 licenceMust have a CAD-capable workstation Further Information Circa 37 Hours P/W | Monday to Friday | Remote

To apply: https://weworkremotely.com/remote-jobs/solid-solutions-staffing-contract-electrical-design-technician

Headquarters: Anywhere, Philippines

We are again looking for talented people who will take on the role of SEO Customer Support Heroes. If you are a talented, organized, reliable, efficient writer and communicator who really enjoys solving problems and takes pride in your work and keeping customers happy, we want you!We have the systems, tools and plans to promote our websites we just need star performers to help us support our customers after we have them hooked on us.Here are a few more tasks you’ll be working on:Activating Customers in our systemUsing kayako help desk softwareDocumenting questions and updating knowledge base and FAQBuilding pages on web2.0 sites (squidoo.com & hubpages.com)Link buildingBlogging using wordpressProblem SolvingGeneral administrationAssisting other team members with their workloadTo be a success in this role, you…Have excellent English skillsHave experience in customer servicePride yourself on your problem solving and organizational skillsLove getting the job done quickly with an attention to detailLove working on the internetHave a basic understanding of html and seoHave fantastic experience using MS Word, Excel and OutlookLove learning new things, especially on the internetAre self disciplined with good work ethicSelf-motivated and able to work unsupervisedHave a strong sense of integrity and honestyHave reliable internet accessHave full time availabilityWhat We’re OfferingFull time work-from-home positionLong term employmentBonuses for over-deliveringImportant responsibilityA stable environment with room to growA positive and friendly teamOne final thing before you apply, if you’re just looking for a job to put in some hours or you just want to make a little extra cash, then most likely you’re not the person we’re after, i.e., no lazy people, and no one who is not committed to being the best.To apply for this fantastic opportunity, answer the following questions in your application:What is your primary reason for applying for this position?Are you willing to work on any shift assigned to you?What days of the week are you not available?What hourly rate would you expect to be paid? Note: This is not the rate you will be paid; you may be paid more or less, depending on your skill level.Do you have a computer in good working order and an unrestricted broadband internet connection?How regularly do you use the internet and for what?Do you know basic html? If you do, please provide details as to what level, etc.Discuss any previous experience that you have with Search Engine Optimization (SEO) and/or Customer Support.List any services you have had direct experience with for the purpose of SEO and Customer Support.

To apply: https://weworkremotely.com/remote-jobs/seonitro-llc-seo-customer-support-hero

Headquarters:

Description: VAST Data is looking for a Customer Support Engineer to join our growing team!This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.”VAST’s data management vision is the future of the market.” – ForbesVAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.SummaryAs a Customer Support Engineering team you will be regarded as a VAST Data technical expert and, as such, you will be involved in daily technical operations and escalations. You will be a part of VAST Flight Crew for our customers, working with a small team of other Support Engineers and Success Managers to handle all post-sales activity for the customer.The main responsibilities include responding to customer issues (reactive and proactive), evaluating the problem, using hands-on-keyboard skills to solve for the issue, and escalating to engineering with as much detail as possible when you cant. You will also be involved in developing and testing and solutions in strategically and tactically significant applications and use cases, including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab. You will work directly with customers, and various business functions: consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve technical problems.The RoleBuild trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST productRespond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicativeComplete daily technical operations as needed for the customers, working technical issues to full resolution and closure.Perform and support field services for customers: installations, upgrades, break-fix and expansions as neededSubmit and manage Feature Requests and/or Bugs into product marketing and development teams.Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations.Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products.Support and guide VAST data account teams on account technical status and activities.Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfactionRequirements: Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions.Ability to manage own time and case load with rapidly changing prioritiesExtensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.Knowledge and working experience in common Linux system administration tasks and Linux OS in general.Good understanding of networking, and working experience with network configurations on Linux and network troubleshootingScripting and programming – bash scripting is required; must be familiar with one or more other programming languageSignificant experience required in the areas of file systems and scale-out NAS ImplementationAn advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.Excellent business written and verbal communication and presentation skills.An advantage to candidates that have hands-on lab and hardware management experience.An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.MS or B.Sc. in CS, CE, EE or related fields.Ability to travel. To be successful in this role, you will need to travel around 20% of the time.Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

To apply: https://weworkremotely.com/remote-jobs/vast-data-customer-support-engineer-india