Author name: admin

Headquarters: Egypt, Bahrain, Turkey

URL: http://prospexcrm.xyz

Senior Software Engineer

About Our Client

Our Client is a fast-growing procurement and technology company headquartered in Riyadh with operations across Saudi Arabia and Bahrain. We are building innovative solutions to simplify procurement processes, empower businesses, and create meaningful impact.

Why Join Us?

We are looking for talented, growth-minded individuals eager to take on new challenges. We nurture potential and provide an environment where every employee can thrive professionally and personally.

Role Summary:

As a Senior Software Engineer, you’ll be a key technical leader, driving the design, development, and maintenance of our core backend services. You’ll collaborate extensively with product, frontend, and DevOps teams to architect and build highly scalable, efficient, and robust systems. Your contributions will directly enable our customers to optimize their procurement workflows and derive critical insights. This role demands a deep focus on crafting resilient APIs, optimizing database structures, and building seamless integration services that significantly enhance system performance and user experience.

What You’ll Do:

Lead System Architecture: Spearhead the architectural design of backend systems, ensuring they are secure, reliable, high-performance, and align with our long-term technical vision.
Develop Scalable Solutions: Design and implement sophisticated backend services, APIs, and microservices for our advanced procure-to-pay platform.

Cross-Functional Collaboration: Partner closely with product and other engineering teams to translate complex business requirements into elegant and effective technical solutions.
Integrate and Innovate: Drive integrations with critical third-party systems, including enterprise-grade ERPs like Oracle Fusion, to expand our platform’s capabilities.

Optimize and Enhance: Take ownership of optimizing database queries and managing data storage solutions (with a focus on MongoDB), ensuring optimal performance and scalability.

Troubleshoot and Evolve: Proactively identify, troubleshoot, and resolve complex issues in existing backend systems, implementing upgrades and enhancements to continuously improve performance and scalability.

Mentor and Elevate: Provide technical leadership and mentorship to junior developers, championing best practices through rigorous code reviews and knowledge sharing.

Ensure Operational Excellence: Implement comprehensive monitoring, logging, and alerting solutions to guarantee the health, reliability, and proactive management of our systems.

Strategic Contribution: Play a pivotal role in strategic decisions regarding backend architecture, technology stack selections, and future platform evolution.

What You’ll Bring:

Extensive Backend Expertise: Strong hands-on experience as a MEAN Stack Developer with a proven track record of building and scaling complex backend systems.

Distributed Systems Mastery: Deep experience building distributed and scalable backend infrastructure with a microservices-first design philosophy.

API Design Proficiency: In-depth understanding and practical experience with RESTful API design and microservice architectures.

Core Technologies: Proficient in Node.js, Express.js or Nest.js, with a solid grasp of building REST APIs, Websockets, SQL/NoSQL Databases (MongoDB), message queues, distributed caches, and data pipelines.

Problem-Solving Acumen: Exceptional troubleshooting, debugging, and performance tuning skills. Nice to Have:

Experience with GCP deployments and pipeline management.

Prior experience integrating with external systems, especially ERPs.

Familiarity with AI/ML concepts and their application in backend services.

Knowledge of monorepos and tools like Nx.dev.

To apply: https://weworkremotely.com/remote-jobs/prospex-crm-tech-lead

Headquarters: Jakarta, ID

URL: http://saglobal.com

To apply: https://weworkremotely.com/remote-jobs/sa-global-business-development-manager

Headquarters: Kazakhstan

URL: http://creatio.com

To apply: https://weworkremotely.com/remote-jobs/creatio-enterprise-account-executive-kazakhstan

Headquarters: Denmark; Finland; Latvia; Netherlands; Remote; Spain; Tallinn, Harju, Estonia

URL: http://bondora.group

To apply: https://weworkremotely.com/remote-jobs/bondora-head-of-crm-lifecycle-marketing

Headquarters: Delaware

URL: https://hyros.com/

About the Job

At HYROS, we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution.

We’re looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers.

This is not a purely relationship-focused CSM role. Onboarding at HYROS has a strong technical component. You’ll need to understand how a customer’s marketing and sales ecosystem works, help them connect the right platforms, troubleshoot setup issues, and make sure their tracking is working correctly.

Your goal is clear: help customers get set up correctly, reach value fast, trust their data, and use HYROS to make better business decisions.

This is a high-ownership role. You’ll lead customer relationships, identify risks early, solve problems proactively, and be accountable for successful onboarding, adoption, and retention.

What You’ll Own & What Success Looks Like

As a Customer Success Manager at HYROS, you’ll be responsible for guiding customers through onboarding, helping them get real value from their data, and building strong relationships that support long-term retention.

Your performance will be measured across four key areas:

1. Customer Retention: The percentage of customers you successfully retain within your assigned portfolio.

2. Customer Portfolio: The number of customers you manage while maintaining a high standard of service and engagement.

3. Onboarding & Activation: How effectively you guide customers through technical implementation, complete their setup, and help them start using HYROS.

4. Customer Satisfaction: The quality of your customer relationships, feedback, and ability to resolve issues proactively.

What Success in This Role Looks Like

First 30 Days Learning & First Customers

• Understand HYROS, our onboarding playbooks, internal processes, and customer journey.

• Become familiar with our tracking technology, integrations, and common implementation challenges.

• Understand how platforms like Meta Ads, Google Ads, Shopify, CRMs, and payment processors connect with HYROS.

• Start hosting onboarding calls and guiding your first customers through their setup.

• Learn how to troubleshoot common tracking, integration, and data validation issues.

First 60 Days Building Independence

• Confidently lead onboarding calls and guide customers through technical implementations.

• Become comfortable helping customers install tracking scripts, configure integrations, validate events, and troubleshoot setup issues.

• Independently manage your first customer portfolio and keep onboarding progress on track.

• Identify potential setup or engagement risks early and take action before they become bigger problems.

• Develop a strong understanding of how customers use HYROS data to improve their advertising decisions.

First 90 Days Full Ownership

• Take full ownership of your assigned customers, from onboarding through activation and ongoing adoption.

• Independently handle most common technical onboarding challenges, knowing when deeper technical support is needed.

• Run effective customer training sessions and explain complex tracking concepts in a simple, practical way.

• Help customers understand their attribution data and turn it into actionable business decisions.

• Proactively manage customer engagement, satisfaction, and retention risks.

• Maintain strong relationships and consistently positive customer feedback.

First 180 Days Consistent Performance

• Independently manage a growing customer portfolio while maintaining a high standard of customer service.

• Consistently deliver successful onboarding, strong adoption, and positive customer retention.

• Become a trusted advisor who helps customers make better marketing and business decisions using HYROS.

• Demonstrate strong technical confidence across common integrations, tracking setups, and troubleshooting scenarios.

• Identify opportunities to improve onboarding efficiency, customer experience, and retention.

• Contribute to improving internal playbooks, processes, and best practices.

What We’re Looking For

• 5+ years of Customer Success experience, ideally in SaaS.

• Experience managing high-touch or strategic customers.

• Strong understanding of customer onboarding, adoption, and retention.

• Comfort working in technical customer environments. You don’t need to be a developer, but technical implementations shouldn’t intimidate you.

• Hands-on familiarity with platforms such as Meta Ads, Google Ads, Shopify, or similar marketing and e-commerce platforms.

• Comfortable understanding how websites, funnels, tracking scripts, integrations, pixels/events, and customer data connect at a practical level.

• Able to troubleshoot logically, identify where a setup may be breaking, and clearly explain the solution to a customer.

• Excellent communication skills and the ability to make complex or technical topics simple.

• Strong problem-solving skills and the ability to work independently.

• Comfortable using data and customer signals to prioritize and take action.

• A proactive, ownership-driven mindset. You don’t wait for problems to become escalations.

Big Plus

• Experience with marketing analytics, paid advertising, ad tracking, attribution, conversion tracking, e-commerce, or technical SaaS products.

• Experience with platforms and tools such as Meta Ads, Google Ads, Shopify, HubSpot, Intercom, or ChurnZero.

• Basic familiarity with concepts such as tracking scripts, pixels, events, domains, redirects, webhooks, APIs, UTMs, and CRM integrations.

• Previous experience managing customer portfolios with a strong focus on retention, customer satisfaction, and long-term adoption.

Why HYROS?

You’ll have real ownership over a critical part of the customer journey and a direct impact on onboarding, adoption, retention, and customer success.

You’ll work at the intersection of Customer Success, marketing, data, and technology, helping businesses not only implement HYROS correctly but actually use it to make better decisions.

This is an opportunity to work directly with customers, solve meaningful technical challenges, and see the impact of your work on their businesses.

If you’re an experienced CSM who enjoys building customer relationships but is also comfortable getting hands-on with technical setups, troubleshooting problems, and understanding how marketing technology works, we’d like to hear from you.

To apply: https://weworkremotely.com/remote-jobs/hyros-customer-success-manager-high-touch-onboarding

Headquarters: United States – Remote

About the role:

Forter is seeking an accomplished Regional Director, Enterprise Sales to lead our enterprise sales strategy and execution across the Eastern United States. This role will own regional revenue growth, new-logo acquisition, strategic account development, pipeline health, and forecast accuracy across a complex enterprise territory.

You will lead, coach, and develop a high-performing enterprise sales team while building executive relationships with major digital commerce, payments, and technology organizations. Using a consultative, value-based approach, you will help customers understand how Forters Trust Platform can reduce fraud and abuse, improve approval rates, optimize payments, and strengthen the customer experience.

This is a highly visible leadership role requiring strong commercial judgment, operational rigor, executive presence, and the ability to collaborate across Sales, Solutions Consulting, Customer Success, Marketing, Revenue Operations, Product, Analytics, Finance, and Partnerships. This position emphasizes regional revenue ownership, territory planning, pipeline creation, forecasting discipline, strategic negotiations, and cross-functional execution.

What you’ll be doing:

• Own the Eastern US enterprise sales strategy, regional revenue plan, and execution against bookings and new-logo objectives.
• Lead regional territory planning, account segmentation, strategic account penetration, and coordinated go-to-market planning.
• Build and maintain a healthy, predictable enterprise pipeline through account-based prospecting, executive engagement, partner development, and collaboration with Sales Development and Marketing.
• Coach and develop Enterprise Account Executives on discovery, qualification, value-based selling, deal strategy, negotiation, account planning, and executive communication.
• Establish consistent operating rigor across pipeline inspection, opportunity management, forecasting, CRM hygiene, and performance reviews.
• Drive accurate weekly, monthly, and quarterly forecasts using data, deal inspection, and clear risk assessment.
• Engage senior executives and economic buyers across eCommerce, payments, fraud, risk, finance, operations, and technology functions.
• Lead complex, multi-stakeholder enterprise sales cycles from opportunity creation through presentation, negotiation, contracting, and close.
• Promote a structured sales methodology (MEDDPICC) to improve qualification, deal velocity, forecast accuracy, and execution consistency. Comparable market roles increasingly reference structured methodologies and tool-based pipeline governance.
• Collaborate with Solutions Consulting to develop tailored demonstrations, business cases, value narratives, and ROI models.
• Partner with Customer Success and Implementation to align customer expectations, support expansion opportunities, and ensure a strong transition from sales to delivery.
• Work with Marketing, Revenue Operations, Product, Analytics, Finance, and Partnerships to improve messaging, territory strategy, competitive positioning, and regional execution.
• Provide customer and market insight to internal stakeholders to influence product priorities, sales enablement, and go-to-market planning.
• Serve as an executive sponsor for strategic opportunities and customer relationships.
• Represent Forter at relevant industry events, customer meetings, and executive forums.
• Build a culture of accountability, inclusion, continuous improvement, and customer focus across the regional sales organization.

What you’ll need:

• 10+ years of experience in enterprise technology, SaaS, fintech, payments, cybersecurity, fraud prevention, eCommerce, or a closely related market.
• 3-5 years of experience leading enterprise sales teams, including demonstrated success hiring, coaching, developing, and retaining top sales talent.
• Proven track record of exceeding revenue and quota objectives in complex enterprise sales environments.
• Experience managing an Eastern US territory and selling to large, multi-region or Fortune 1000 organizations.
• Demonstrated success leading complex sales cycles with multiple business, technical, financial, and executive stakeholders.
• Strong understanding of consultative, value-based, and account-based enterprise selling.
• Experience with pipeline management, territory planning, forecasting, inspection, and sales performance analytics.
• Ability to engage credibly with C-level executives and translate complex technology into clear business value.
• Excellent executive presence, negotiation skills, presentation skills, and written and verbal communication.
• Strong cross-functional leadership skills and the ability to influence.
• Experience using Salesforce CRM; strong operational discipline is required.
• High integrity, sound judgment, resilience, and a passion for developing people.
• Willingness to travel periodically for customer meetings, team events, and industry activities.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it? Forter was founded on the insight that it’s not about what is being purchased, nor where but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortunes Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023,2024 and2025)
• #3 on Fast Companys list of Most Innovative Finance Companies (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards New Partner Application Award (2023)
• Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we’ve raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We’re on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn’t match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $185,000 – $210,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

#Linkedin-remote

To apply: https://weworkremotely.com/remote-jobs/forter-regional-director-enterprise-sales

Headquarters: Remote – Texas

CSQ427R106

At Databricks, we are on a mission to empower our customers to solve the world’s toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability for our most complex customers who need guidance to accelerate usage of Databricks workloads they have already selected, helping them maximize the value they get from our platform and their return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers’ stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with the expectation that you will become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate effectively with an organization at all levels. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live, and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to the production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts, to build the right tasks that are beyond your scope of activities or expertise
• Create, own, and execute a point of view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews, and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the following work streams:
• Main use cases moving from win to production
• Enablement/user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates – KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression – to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI, and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL, or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related to distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management, including account, stakeholder, and resource management accountability
• Experience in resolving complex and important escalations with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing the delivery of complex programs/projects
• Track record of overachievement against quota, goals, or similar objective targets
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Ability to travel up to 30% when needed

To apply: https://weworkremotely.com/remote-jobs/databricks-delivery-solutions-architect-oil-gas

Headquarters: Remote – US

About this role

The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faires wholesale platform – to grow their sales and simplify their operations. We are seeking a results-oriented customer success / account management professional to manage a book of ~200-250 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations. You will be accountable for driving high-value brand actions using a tailored brand-specific approach. Your success in the role will be based on hitting sales goals related to our brands utilization of Faires tools and upselling them on new products and programs we are launching.

What youll do

• Regularly engage with brands across scaled and 1:1 email, phone, in person, and video calls
• Owns your book of business + revenue outcomes youre responsible for driving
• Develop and manage customer relationships, built on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
• Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
• Identify growth opportunities for your brands, and coach them from strategy through execution
• Communicate new product releases and updates to your accounts
• Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
• Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)
• Use data, graphs and reports to truth seek and drive action to beat goals
• Be relentlessly resourceful, scrappy and act with urgency to ensure Faires success
• Be adaptable to changing business needs and goals
• Foster a psychologically safe, motivating, inclusive and energizing team culture

Qualifications

• Fluent in Korean: You meet your brands needs by supporting our top performing apparel brands whose preferred language is Korean.
• Experience: You have 5+ years of experience in sales, account management, or business development in a fast paced environment; You have experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Customer obsessed: You always do whats right for the customer; are our customers strongest advocate; you understand the needs and priorities of small businesses, and are excited to help these small businesses be successful.

Goal-oriented: This is a quota-based role! We want you to be motivated to exceed your goals.AI Native: You operate AI-first, leveraging AI tools to streamline your workflows and strengthen your pitch.

• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form. You can aggregate customer feedback to influence cross-functional stakeholders/decisions.
• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed. You have a bias to action, and a willingness to figure things out.
• Relentlessly resourceful: You wont quit and are willing to do whatever it takes to make brands and our team succeed
• Growth Mindset: You are self aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and are eager to accept feedback and actively seek out ways to get better every day
• Agile and flexible: You have an ability to learn fast, iterate, and be adaptable. You are resilient and bounce back when things get tough.
• Collaborative: You empathize with and work well across teams; You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your teams success as your own.
• Creative problem solving / innovation: You can come up with creative solutions to customers problems. You can create, iterate, and evolve the Brand Success strategy, process, and tactics to help build an effective and efficient motion.
• Analytical rigor: You are effective at leveraging data to identify and discuss actionable insights; You are able to track, analyze, and communicate key performance metrics

Salary Range

Remote (California): the OTE pay range for this role is $132,000 to $181,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

To apply: https://weworkremotely.com/remote-jobs/faire-senior-brand-success-manager-bilingual-korean-english

Headquarters: Remote – California; Remote – Oregon; Remote – Washington

At Databricks, we are on a mission to empower our customers to solve the world’s toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers’ stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume Databricks
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
• Navigate Databricks Product and Engineering teams for new product Innovations, private previews and upgrade needs
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from win to production
• Enablement / user growth plan
• Product adoption (strategy and activities to increase adoption of Databricks Lakehouse vision)
• Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
• Executive and operational governance
• Provide internal and external updates – KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression – to your Technical GM

What we look for:

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program, or project management including account, stakeholder and resource management accountability
• Experience resolving complex and important escalation with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, Goals or similar objective targets
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience
• Can travel up to 30% when needed

To apply: https://weworkremotely.com/remote-jobs/databricks-delivery-solutions-architect-digital-native-business

Headquarters: Philippines – remote

At Mixmax, we’re building the future of how revenue teams work: smarter, faster, and more human. Our platform helps teams stay on top of every conversation by automating busywork, delivering real-time insights, and integrating with the tools they already use.

We’re hiring aBilling Support Analystin the Philippines to join our small but mighty team as one of the go-to contributors and resources for how our customers are billed. You’ll resolve billing questions from start to finish, dig into the technical issues that sit underneath them, and keep our Stripe records accurate to the cent. It’s part customer support, part billing operations, and part detective work.

This role reports directly to our Billing Team Lead, who reports into Head of Customer Experience. You’ll work closely with Customer Support, Customer Success, Sales and Engineering across global time zones (NAMER, LATAM, EU), and you’ll help shape how we use AI and automation to make billing faster and more accurate for customers.

If you check that an invoice’s line items add up to its total before you read the customer’s email, keep reading.

Outcomes

In your first 3 months

• Learn Mixmax’s plans, pricing, billing policies and Stripe setup well enough to resolve standard billing tickets on your own.
• Own a share of the billing queue in Intercom (refunds, invoice questions, plan and seat changes, cancellations) with accurate, on-time responses.
• Troubleshoot the technical side of billing tickets, such as seat assignment, workspace access and plan-status issues, before escalating.
• Take over daily past-due invoice follow-up and payment-failure handling.
• Become a reliable backup for the Billing Team Lead, so billing keeps moving when anyone is out.
• Use AI tools day to day to summarize ticket history, draft replies and check your work, with every number verified by hand, and find new efficiencies for the team.

In your first 6 months

• Handle complex cases on your own: invoice disputes, proration questions, credits, and billing setup for sales-led contracts.
• Run recurring reconciliations between Stripe, Salesforce and our product data, and flag mismatches before customers notice them.
• Write and update billing macros, help-center articles and internal process docs
• Help test and roll out billing automation, including AI-assisted ticket handling, and define which billing actions should stay with a human.
• Contribute at least one reusable AI or automation workflow to the team, such as an invoice-dispute triage prompt or a reconciliation checklist.

What you’ll own

• Accurate, timely resolution of customer billing inquiries from first reply to close.
• Stripe account hygiene: invoices, subscriptions, credits, refunds and payment issues.
• Past-due invoice collection and failed-payment follow-up.
• Billing accuracy checks and reconciliations across our systems.
• Clear documentation of billing processes, so knowledge doesn’t live in one person’s head

What you’ll be doing

• Answer billing questions in our support queue, explaining charges, proration and plan changes in plain language
• Diagnose the technical issues behind billing tickets, like a seat that is billed but not in use or a user stuck on the wrong plan, and work with Support and Engineering to fix them
• Prepare, correct and send invoices; process refunds, credits and cancellations within policy
• Spot patterns in billing tickets and turn them into fixes, process changes or product feedback
• Use AI and automation to work faster, while knowing where accuracy, privacy and customer trust require a human
• Take on ad-hoc analysis and projects that keep billing records correct

What we’re looking for

• 3+ years of combined experience intechnical customer supportandbilling support(invoicing, payments, refunds, collections). You need hands-on experience in both.
• Experience at a technology or SaaS company
• Hands-on experience withStripeand/or accounting and billing software (e.g., QuickBooks, Xero, Chargebee, Zuora, NetSuite)
• You are very strong with numbers. Proration, percentages, discounts and reconciliations come easily to you, and you check your math without being asked.
• You are meticulous. You catch the wrong date, the duplicate line and the typo in an email domain.
• Working knowledge of AI tools (e.g., ChatGPT, Claude, Gemini, or AI features in support tools). You can explain how you use them, how you check their output, and what you won’t put into them.
• Fluent written and spoken English. You can explain a complicated invoice to a frustrated customer clearly and kindly.
• Based in the Philippines, with a reliable home setup and a schedule that overlaps North American business hours (we’ll agree on it together).
• Comfortable in a remote, fast-moving organization where processes are still being built and refined.

Nice to have

• Experience with Intercom, Zendesk or a similar support platform, and with Salesforce
• Background in accounting, finance or bookkeeping
• Experience with subscription or usage-based billing models
• Comfort with spreadsheets beyond the basics (lookups, pivots) or light SQL

Core competencies

• Numeracy:Fast, accurate reasoning with money, dates and percentages
• Accuracy & detail:Gets it right the first time and catches what others miss
• Billing operations:Knows how invoices, subscriptions, proration, refunds and collections actually work
• Technical troubleshooting:Separates a billing problem from a product problem and finds the root cause
• AI fluency & judgment:Uses AI to go faster and knows when not to
• Clear, calm communication:Turns confusing charges into answers customers trust
• Judgment & integrity:Applies policy fairly, escalates the right things, and treats customer money with care

Why Mixmax?

• Remote-first with async-friendly workflows and a globally distributed team.
• A product with strong market fit and a loyal, engaged customer base.
• A culture that values autonomy, quality, innovation and momentum.
• Competitive compensation and flexible time off.
• An inclusive, thoughtful team that values long-term success for customers and for each other.

Our commitment to diversity and inclusion

At Mixmax, we know that nobody’s perfect and that no one ever matches 100% of a job description. That’s okay. Diversity and inclusion are core to our culture, and we’re committed to building a more inclusive and open workplace. No matter your background or how you identify, if you’re excited about this role, please apply.

To apply: https://weworkremotely.com/remote-jobs/mixmax-billing-support-analyst-philippines