Author name: admin

Remote Jobs (Work From Home)

Executive Director K12 Academic Partnerships

Dreamscape Learn, a category-defining leader in immersive learning experiences, provides educators a powerful new way to engage studentstransporting them into VR-enabled cinematic worlds where their choices shape what happens next. By making them the protagonist of their own compelling learning journey, Dreamscape Learn unlocks students’ inherent motivation to show up and work hard to master STEM and other challenging subjects.

We are seeking an exceptional enterprise sales leader to spearhead Dreamscape Learn’s K12 direct sales efforts in North America. This is a strategic sales role focused on establishing foundational school district partnerships, expanding market awareness of the Company’s story-driven, VR-based learning experiences, and helping define the company’s long-term K12 growth trajectory.

The ideal candidate is a proven top performer with a demonstrated history of exceeding quotas selling innovative, big-ticket edtech solutions to senior district leadership, including Superintendents, Chief Academic Officers, Curriculum Leaders, and Boards of Education. This goal-driven individual must possess the executive presence, strategic mindset, and consultative selling capabilities required to build broad stakeholder alignment and navigate complex institutional procurement processes.

This role is ideal for entrepreneurial sales leaders who thrive in fast-moving, high-expectation environments and excel at opening new markets with cutting-edge edtech solutions. Along with selling, this position entails working with internal colleagues to execute demand creation campaigns and attending industry events to evangelize Dreamscape Learn’s ground-breaking approach to story-driven, VR-enabled immersive learning.

Roles & Responsibilities

  • Exceed assigned quarterly and annual bookings goals
  • Engage with Superintendents and their leadership teams to fully qualify sales opportunities and position Dreamscape Learn as a strategic solution to mission-critical challenges
  • Establish deep executive-level client relationships that position Dreamscape Learn as a transformational partner versus traditional edtech vendor
  • Build and manage an ever-growing pipeline of qualified K12 sales opportunities to consistently attain revenue growth and market expansion objectives
  • Collaborate with internal Marketing and Sales colleagues to create and execute successful lead generation campaigns and events to fill sales funnel
  • Work with executive leadership to help shape Dreamscape Learn’s K12 growth strategy, market positioning, and long-term expansion initiatives that strengthen Dreamscape Learn’s national presence and category leadership
  • Provide executive leadership with market intelligence, customer insights, and strategic feedback that help inform product direction, go-to-market evolution, and long-term company strategy

Requirements

  • 10+ years of sustained, proven success selling high-value innovative educational technology solutions to senior K12 leadership
  • Proven ability to evangelize and sell six-figure category-creating education solutions into complex decision-making and procurement environments
  • Exceptional executive communication, strategic influence, and relationship-building capabilities
  • Expert qualification and territory management skills
  • Strong entrepreneurial mindset with the ability to operate effectively in ambiguity and help build scalable market strategies
  • Experience working within high-growth, innovative, or category-defining organizations
  • Deep understanding of the evolving K12 landscape, including instructional innovation, digital transformation, and emerging learning models
  • Bachelor’s degree required

Benefits

  • Compensation: $200,000 base salary + commission
  • Employee Stock Option Plan (ESOP)
  • Comprehensive Medical, Dental, & Vision Plans
  • Employee Assistance Program
  • Unlimited PTO
  • Perks at work

Dreamscape Learn is firmly committedto cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.

Remote Jobs (Work From Home)

Executive Director K12 Academic Partnerships

Dreamscape Learn, a category-defining leader in immersive learning experiences, provides educators a powerful new way to engage studentstransporting them into VR-enabled cinematic worlds where their choices shape what happens next. By making them the protagonist of their own compelling learning journey, Dreamscape Learn unlocks students’ inherent motivation to show up and work hard to master STEM and other challenging subjects.

We are seeking an exceptional enterprise sales leader to spearhead Dreamscape Learn’s K12 direct sales efforts in North America. This is a strategic sales role focused on establishing foundational school district partnerships, expanding market awareness of the Company’s story-driven, VR-based learning experiences, and helping define the company’s long-term K12 growth trajectory.

The ideal candidate is a proven top performer with a demonstrated history of exceeding quotas selling innovative, big-ticket edtech solutions to senior district leadership, including Superintendents, Chief Academic Officers, Curriculum Leaders, and Boards of Education. This goal-driven individual must possess the executive presence, strategic mindset, and consultative selling capabilities required to build broad stakeholder alignment and navigate complex institutional procurement processes.

This role is ideal for entrepreneurial sales leaders who thrive in fast-moving, high-expectation environments and excel at opening new markets with cutting-edge edtech solutions. Along with selling, this position entails working with internal colleagues to execute demand creation campaigns and attending industry events to evangelize Dreamscape Learn’s ground-breaking approach to story-driven, VR-enabled immersive learning.

Roles & Responsibilities

  • Exceed assigned quarterly and annual bookings goals
  • Engage with Superintendents and their leadership teams to fully qualify sales opportunities and position Dreamscape Learn as a strategic solution to mission-critical challenges
  • Establish deep executive-level client relationships that position Dreamscape Learn as a transformational partner versus traditional edtech vendor
  • Build and manage an ever-growing pipeline of qualified K12 sales opportunities to consistently attain revenue growth and market expansion objectives
  • Collaborate with internal Marketing and Sales colleagues to create and execute successful lead generation campaigns and events to fill sales funnel
  • Work with executive leadership to help shape Dreamscape Learn’s K12 growth strategy, market positioning, and long-term expansion initiatives that strengthen Dreamscape Learn’s national presence and category leadership
  • Provide executive leadership with market intelligence, customer insights, and strategic feedback that help inform product direction, go-to-market evolution, and long-term company strategy

Requirements

  • 10+ years of sustained, proven success selling high-value innovative educational technology solutions to senior K12 leadership
  • Proven ability to evangelize and sell six-figure category-creating education solutions into complex decision-making and procurement environments
  • Exceptional executive communication, strategic influence, and relationship-building capabilities
  • Expert qualification and territory management skills
  • Strong entrepreneurial mindset with the ability to operate effectively in ambiguity and help build scalable market strategies
  • Experience working within high-growth, innovative, or category-defining organizations
  • Deep understanding of the evolving K12 landscape, including instructional innovation, digital transformation, and emerging learning models
  • Bachelor’s degree required

Benefits

  • Compensation: $200,000 base salary + commission
  • Employee Stock Option Plan (ESOP)
  • Comprehensive Medical, Dental, & Vision Plans
  • Employee Assistance Program
  • Unlimited PTO
  • Perks at work

Dreamscape Learn is firmly committedto cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.

Remote Jobs (Work From Home)

Customer Service Specialist

albo

albo es una empresa fintech lder que ofrece productos financieros a personas y pymes, con la misin de brindar libertad financiera a todas las personas, en cualquier lugar.

Acerca del rol

Ser el primer punto de contacto con los clientes a travs de canales escritos, brindando una atencin de alto nivel. Contribuir a la mejora continua de la experiencia del cliente mediante la resolucin integral de solicitudes desde el primer contacto o, cuando la complejidad del caso lo requiera, asegurando un seguimiento oportuno y efectivo hasta su correcta solucin.

Qu hars en albo?

Gestionar las interacciones de los clientes a travs de los distintos canales de atencin (ticketera, mensajera instantnea, llamadas y reuniones virtuales), asegurando el cumplimiento de los procedimientos operativos establecidos (SOP) y manteniendo un alto estndar de calidad en el servicio.

Principales Actividades

  • Brindar atencin escrita a los clientes con un alto estndar de calidad, cuidando la ortografa, redaccin y claridad en cada interaccin, y cumpliendo con los procesos operativos estandarizados.
  • Identificar de manera precisa las necesidades del cliente, tomando decisiones dentro del marco de responsabilidad del puesto y escalando de forma oportuna y estratgica aquellos casos que representen una afectacin para el cliente.
  • Dar seguimiento puntual a las solicitudes que requieran intervencin de reas internas de soporte, asegurando una comunicacin clara, trazabilidad del caso y cierre adecuado.

Lo Que Buscamos En Ti

  • Licenciatura concluida o en curso (titulado o pasante).
  • Experiencia en atencin a clientes (B2C).
  • Comunicacin escrita clara, fluida y asertiva, con vocabulario profesional.
  • Excelente ortografa y redaccin.
  • Experiencia en el uso de herramientas de gestin de clientes (CRM), as como dominio de Google Workspace y paquetera Office (especialmente Excel y Word).
  • Atencin a clientes a travs de distintos canales, incluyendo atencin telefnica.
  • Disponibilidad para rolar turnos y brindar atencin en fines de semana, conforme a la operacin.
  • Alta orientacin a la solucin de problemas y a la experiencia del cliente, con iniciativa para proponer alternativas dentro de los lineamientos establecidos.

Buscamos a una persona orientada al cliente, que entienda sus necesidades como prioridad y est enfocada en brindar una experiencia positiva y resolutiva en cada interaccin. Con alta capacidad de empata, criterio para encaminar las solicitudes hacia una solucin efectiva y una participacin activa en la mejora continua de la experiencia del cliente.

De manera preferente, con experiencia en entornos fintech, instituciones bancarias o comercio electrnico.

Remote Jobs (Work From Home)

Freelance Introducer

About CourierHubb

CourierHubb connects businesses with fast, reliable sameday couriers across the UK. We help companies move parcels, documents, equipment, and urgent items quickly and professionally. Our platform is growing, and we’re expanding our outreach team to help more local and national businesses discover our services.

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

You’re Income Potential

This role is performance based. Agents who consistently reach out to businesses can earn:

  • 1,5002,000/month with moderate effort (2-4 hours a day)
  • 3,0005,000/month with consistent outreach (4-8 hours a day)
  • Passive income from repeat business

Role Overview

We’re looking for confident, selfmotivated people to work from home and contact businesses to introduce them to CourierHubb’s delivery services. You’ll be speaking with offices, shops, tradespeople, clinics, estate agents, and any business that needs items moved quickly. Businesses that both receive and send goods will need CourierHubb’s services, it is compleltly free for them to sign up so you are not actually selling anything; purely making an introduction and helping them sign up.

This is a commissiononly role with 15% commission paid on every new client you sign up who then starts to book deliverers through the platform. Once a client signs up you will then earn an ongoing 15% commission for all of the work that business posts onto CourierHubb’s platform. We have agents earning between 1000-2000 within the first couple of months. Once you have signed up businesses by simply sending them an email invitation with your personalised referral code. You are essentially building a passive income,

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

What You’ll Be Doing

  • Calling local businesses in your area (or anywhere in the UK)
  • Introducing CourierHubb and explaining our sameday delivery services
  • Identifying businesses that regularly send parcels, documents, or urgent items
  • Helping them understand how CourierHubb can save them time and money
  • Guiding them to create their first booking
  • Building ongoing relationships with repeat clients

What You Get

  • 15% commission on every new client’s first job
  • Commission paid quickly after the client completes their first delivery
  • Unlimited earning potential
  • Full flexibility work whenever you want
  • Training materials and call scripts provided
  • Support from the CourierHubb team

Who We’re Looking For

  • Confident on the phone
  • Friendly, clear communicator
  • Selfmotivated and targetdriven
  • Comfortable working independently
  • Experience in sales or customer outreach is helpful but not required

Examples of Businesses You Might Call

  • Estate agents
  • Manufactures
  • Florists
  • Law firms
  • Pharmacies
  • Print shops
  • Car dealerships
  • Local retailers
  • Trades people
  • Medical clinics
  • Ecommerce sellers
  • Any business that sends or receives items regularly

You will be provided with an on-boarding pack along with an example sales call script to provide you with the best possible chance of success. We look forward to welcoming you onto the CourierHubb team.

Remote Jobs (Work From Home)

Freelance Introducer

About CourierHubb

CourierHubb connects businesses with fast, reliable sameday couriers across the UK. We help companies move parcels, documents, equipment, and urgent items quickly and professionally. Our platform is growing, and we’re expanding our outreach team to help more local and national businesses discover our services.

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

You’re Income Potential

This role is performance based. Agents who consistently reach out to businesses can earn:

  • 1,5002,000/month with moderate effort (2-4 hours a day)
  • 3,0005,000/month with consistent outreach (4-8 hours a day)
  • Passive income from repeat business

Role Overview

We’re looking for confident, selfmotivated people to work from home and contact businesses to introduce them to CourierHubb’s delivery services. You’ll be speaking with offices, shops, tradespeople, clinics, estate agents, and any business that needs items moved quickly. Businesses that both receive and send goods will need CourierHubb’s services, it is compleltly free for them to sign up so you are not actually selling anything; purely making an introduction and helping them sign up.

This is a commissiononly role with 15% commission paid on every new client you sign up who then starts to book deliverers through the platform. Once a client signs up you will then earn an ongoing 15% commission for all of the work that business posts onto CourierHubb’s platform. We have agents earning between 1000-2000 within the first couple of months. Once you have signed up businesses by simply sending them an email invitation with your personalised referral code. You are essentially building a passive income,

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

What You’ll Be Doing

  • Calling local businesses in your area (or anywhere in the UK)
  • Introducing CourierHubb and explaining our sameday delivery services
  • Identifying businesses that regularly send parcels, documents, or urgent items
  • Helping them understand how CourierHubb can save them time and money
  • Guiding them to create their first booking
  • Building ongoing relationships with repeat clients

What You Get

  • 15% commission on every new client’s first job
  • Commission paid quickly after the client completes their first delivery
  • Unlimited earning potential
  • Full flexibility work whenever you want
  • Training materials and call scripts provided
  • Support from the CourierHubb team

Who We’re Looking For

  • Confident on the phone
  • Friendly, clear communicator
  • Selfmotivated and targetdriven
  • Comfortable working independently
  • Experience in sales or customer outreach is helpful but not required

Examples of Businesses You Might Call

  • Estate agents
  • Manufactures
  • Florists
  • Law firms
  • Pharmacies
  • Print shops
  • Car dealerships
  • Local retailers
  • Trades people
  • Medical clinics
  • Ecommerce sellers
  • Any business that sends or receives items regularly

You will be provided with an on-boarding pack along with an example sales call script to provide you with the best possible chance of success. We look forward to welcoming you onto the CourierHubb team.

Remote Jobs (Work From Home)

Freelance Introducer

About CourierHubb

CourierHubb connects businesses with fast, reliable sameday couriers across the UK. We help companies move parcels, documents, equipment, and urgent items quickly and professionally. Our platform is growing, and we’re expanding our outreach team to help more local and national businesses discover our services.

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

You’re Income Potential

This role is performance based. Agents who consistently reach out to businesses can earn:

  • 1,5002,000/month with moderate effort (2-4 hours a day)
  • 3,0005,000/month with consistent outreach (4-8 hours a day)
  • Passive income from repeat business

Role Overview

We’re looking for confident, selfmotivated people to work from home and contact businesses to introduce them to CourierHubb’s delivery services. You’ll be speaking with offices, shops, tradespeople, clinics, estate agents, and any business that needs items moved quickly. Businesses that both receive and send goods will need CourierHubb’s services, it is compleltly free for them to sign up so you are not actually selling anything; purely making an introduction and helping them sign up.

This is a commissiononly role with 15% commission paid on every new client you sign up who then starts to book deliverers through the platform. Once a client signs up you will then earn an ongoing 15% commission for all of the work that business posts onto CourierHubb’s platform. We have agents earning between 1000-2000 within the first couple of months. Once you have signed up businesses by simply sending them an email invitation with your personalised referral code. You are essentially building a passive income,

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

What You’ll Be Doing

  • Calling local businesses in your area (or anywhere in the UK)
  • Introducing CourierHubb and explaining our sameday delivery services
  • Identifying businesses that regularly send parcels, documents, or urgent items
  • Helping them understand how CourierHubb can save them time and money
  • Guiding them to create their first booking
  • Building ongoing relationships with repeat clients

What You Get

  • 15% commission on every new client’s first job
  • Commission paid quickly after the client completes their first delivery
  • Unlimited earning potential
  • Full flexibility work whenever you want
  • Training materials and call scripts provided
  • Support from the CourierHubb team

Who We’re Looking For

  • Confident on the phone
  • Friendly, clear communicator
  • Selfmotivated and targetdriven
  • Comfortable working independently
  • Experience in sales or customer outreach is helpful but not required

Examples of Businesses You Might Call

  • Estate agents
  • Manufactures
  • Florists
  • Law firms
  • Pharmacies
  • Print shops
  • Car dealerships
  • Local retailers
  • Trades people
  • Medical clinics
  • Ecommerce sellers
  • Any business that sends or receives items regularly

You will be provided with an on-boarding pack along with an example sales call script to provide you with the best possible chance of success. We look forward to welcoming you onto the CourierHubb team.

Remote Jobs (Work From Home)

Freelance Introducer

About CourierHubb

CourierHubb connects businesses with fast, reliable sameday couriers across the UK. We help companies move parcels, documents, equipment, and urgent items quickly and professionally. Our platform is growing, and we’re expanding our outreach team to help more local and national businesses discover our services.

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

You’re Income Potential

This role is performance based. Agents who consistently reach out to businesses can earn:

  • 1,5002,000/month with moderate effort (2-4 hours a day)
  • 3,0005,000/month with consistent outreach (4-8 hours a day)
  • Passive income from repeat business

Role Overview

We’re looking for confident, selfmotivated people to work from home and contact businesses to introduce them to CourierHubb’s delivery services. You’ll be speaking with offices, shops, tradespeople, clinics, estate agents, and any business that needs items moved quickly. Businesses that both receive and send goods will need CourierHubb’s services, it is compleltly free for them to sign up so you are not actually selling anything; purely making an introduction and helping them sign up.

This is a commissiononly role with 15% commission paid on every new client you sign up who then starts to book deliverers through the platform. Once a client signs up you will then earn an ongoing 15% commission for all of the work that business posts onto CourierHubb’s platform. We have agents earning between 1000-2000 within the first couple of months. Once you have signed up businesses by simply sending them an email invitation with your personalised referral code. You are essentially building a passive income,

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

What You’ll Be Doing

  • Calling local businesses in your area (or anywhere in the UK)
  • Introducing CourierHubb and explaining our sameday delivery services
  • Identifying businesses that regularly send parcels, documents, or urgent items
  • Helping them understand how CourierHubb can save them time and money
  • Guiding them to create their first booking
  • Building ongoing relationships with repeat clients

What You Get

  • 15% commission on every new client’s first job
  • Commission paid quickly after the client completes their first delivery
  • Unlimited earning potential
  • Full flexibility work whenever you want
  • Training materials and call scripts provided
  • Support from the CourierHubb team

Who We’re Looking For

  • Confident on the phone
  • Friendly, clear communicator
  • Selfmotivated and targetdriven
  • Comfortable working independently
  • Experience in sales or customer outreach is helpful but not required

Examples of Businesses You Might Call

  • Estate agents
  • Manufactures
  • Florists
  • Law firms
  • Pharmacies
  • Print shops
  • Car dealerships
  • Local retailers
  • Trades people
  • Medical clinics
  • Ecommerce sellers
  • Any business that sends or receives items regularly

You will be provided with an on-boarding pack along with an example sales call script to provide you with the best possible chance of success. We look forward to welcoming you onto the CourierHubb team.

Remote Jobs (Work From Home)

Freelance Introducer

About CourierHubb

CourierHubb connects businesses with fast, reliable sameday couriers across the UK. We help companies move parcels, documents, equipment, and urgent items quickly and professionally. Our platform is growing, and we’re expanding our outreach team to help more local and national businesses discover our services.

Your mission is simple:

Contact businesses Share your referral link They sign up for free You earn 15% commission on every delivery they book.

Role Overview

We’re looking for people up and down the country, confident, selfmotivated to work from home and contact businesses to introduce them to CourierHubb’s delivery services. You’ll be speaking with offices, shops, tradespeople, clinics, estate agents, and any business that needs items moved quickly. Businesses that both receive and send goods will need CoureirHubb’s services, it is completely free for them to sign up so you are not actually selling anything; purely making an introduction and helping them sign up.

This is a commissiononly role with 15% commission paid on every new client you sign up who then starts to book deliverers through the platform. Once a client signs up you will then earn an ongoing 15% commission for all of the work that business posts onto CourierHubb’s platform. We have agents earning between 1000-2000 within the first couple of months. Once you have signed up businesses by simply sending them an email invitation with your personalised referral code. You are essentially building a passive income,

What You’ll Be Doing

  • Calling local businesses in your area (or anywhere in the UK)
  • Introducing CourierHubb and explaining our sameday delivery services
  • Identifying businesses that regularly send parcels, documents, or urgent items
  • Helping them understand how CourierHubb can save them time and money
  • Guiding them to create their first booking
  • Building ongoing relationships with repeat clients

What You Get

  • 15% commission on every new client’s first job
  • Commission paid quickly after the client completes their first delivery
  • Unlimited earning potential
  • Full flexibility work whenever you want
  • Training materials and call scripts provided
  • Support from the CourierHubb team

Who We’re Looking For

  • Confident on the phone
  • Friendly, clear communicator
  • Selfmotivated and targetdriven
  • Comfortable working independently
  • Experience in sales or customer outreach is helpful but not required

Examples of Businesses You Might Call

  • Estate agents
  • Manufactures
  • Florists
  • Law firms
  • Pharmacies
  • Print shops
  • Car dealerships
  • Local retailers
  • Trades people
  • Medical clinics
  • Ecommerce sellers
  • Any business that sends or receives items regularly

You will be provided with an on-boarding pack along with an example sales call script to provide you with the best possible chance of success. We look forward to welcoming you onto the CourierHubb team.

Remote Jobs (Work From Home)

Vista Fulfillment Group: Customer Support Operations Manager – Intercom & Fin AI

Headquarters: Santee, California, United States

URL: https://vistafulfillmentgroup.com/

Remote United States Only
Full-Time | 40 Hours/Week
Hourly Rate: $30-$40/hour, depending on experience
Benefits: Medical and dental benefits available
Reports To: COO

About the Role

Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.

This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.

This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.

We are looking for a hands-on CS leader who can both manage people and improve systems. The ideal candidate must have strong experience with Intercom, including inbox management, reporting, routing, workflows, automations, and help center structure. They must also have strong experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation planning, content structure, and implementation.

Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.

Preferred Experience

Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation.

Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments.

Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.

Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards.

Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic.

Ideal Candidate

The ideal candidate is a hands-on customer support operator who can manage a team, improve accountability, and personally help build a better Intercom and Fin AI support system.

This person should not only understand customer service management, but also know how to structure support workflows, build automations, analyze ticket data, and use AI to reduce manual workload without sacrificing service quality.

We are looking for someone who can take a support department with a 48-hour average first response time and build the systems, team discipline, and automation needed to bring that down to 12-24 hours.

Location

Remote, United States only.

Requirements

Key Responsibilities

  • Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.
  • Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
  • Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
  • Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
  • Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
  • Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
  • Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
  • Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
  • Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
  • Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
  • Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
  • Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Required Qualifications

  • Must be located in the United States.
  • Bachelor’s degree required.
  • Experience managing customer support teams of at least 10 people.
  • Minimum 3 years of hands-on Intercom experience.
  • Minimum 3 years of hands-on experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation, and optimization.
  • Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
  • Experience managing chat, email, and phone support teams.
  • Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
  • Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements.
  • Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Benefits

  • This is a full-time hourly role with a rate of $30-$40/hour, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
  • Medical and dental benefits are available.

To apply: https://weworkremotely.com/remote-jobs/vista-fulfillment-group-customer-support-operations-manager-intercom-fin-ai

Remote Jobs (Work From Home)

Coordinador de Relaciones Institucionales Educación Superior

KINEDRIK by EADIC es una escuela internacional para ingenieros y arquitectos que entienden que el conocimiento solo vale si se aplica. Actualmente nos encontramos en bsqueda de un Especialista en Alianzas Estratgicas / Relaciones Institucionales para Mxico, una posicin con enfoque estratgico orientada al fortalecimiento de relaciones institucionales y desarrollo de oportunidades dentro del ecosistema de educacin superior.

Qu hars en esta posicin?

  • Identificar y desarrollar oportunidades estratgicas de crecimiento dentro del sector educativo.
  • Construir y fortalecer relaciones con universidades y actores clave del ecosistema.
  • Disear e implementar estrategias de alianzas, convenios y relacionamiento institucional.
  • Analizar tendencias y oportunidades del mercado para apoyar la toma de decisiones.
  • Liderar iniciativas orientadas al posicionamiento y expansin de la organizacin.

Qu buscamos?

  • Profesional en Administracin de Empresas, Negocios Internacionales, Relaciones Internacionales, Mercadeo, Ingeniera Industrial, Educacin o carreras afines.
  • Entre 5 y 6 aos de experiencia profesional, con mnimo 3 a 5 aos de experiencia dentro de universidades o instituciones de educacin superior.
  • Experiencia en reas como relaciones institucionales, vinculacin, alianzas estratgicas, desarrollo institucional o desarrollo de negocio en el sector educativo.
  • Experiencia construyendo y gestionando relaciones con stakeholders y desarrollando iniciativas estratgicas.
  • Perfil con pensamiento estratgico, visin de negocio, capacidad analtica y excelentes habilidades de relacionamiento.

Importante: Esta posicin tiene un enfoque estratgico y consultivo; no buscamos perfiles orientados principalmente a ventas directas o cierre comercial transaccional.

Qu ofrecemos?

  • Jornada laboral completa de lunes a viernes.
  • Salario competitivo
  • Modalidad remota.
  • Formacin continua en productos y tcnicas comerciales.
  • Posibilidad de crecimiento dentro de la organizacin.

Si cuentas con experiencia dentro del ecosistema universitario y te interesa generar impacto a travs de alianzas estratgicas y desarrollo institucional, nos encantara conocerte.

Scroll to Top