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Thank you for your interest in Nelson Motors & Equipment!

Buscamos um novo mainoense para o time de Inteligncia em Negcios de Comex (Relacionamento com o Cliente).

Voc atuar em toda a jornada do cliente, da implantao ao suporte estratgico, garantindo autonomia, eficincia operacional e a melhor experincia com o sistema Main.

Para esse desafio, procuramos uma pessoa analtica, organizada, com tima comunicao e paixo por tecnologia e melhoria contnua.

Se voc tem esprito colaborativo, sabe priorizar demandas em um ambiente dinmico e tem familiaridade com inovaes e ferramentas de Inteligncia Artificial para otimizar rotinas, essa vaga para voc!

Responsabilidades e atribuies

• Garantir a execuo contnua e eficiente das operaes dos clientes;
• Atuar na resoluo de demandas e acompanhamento de atendimentos;
• Apoiar processos de onboarding e implantao de clientes;
• Auxiliar na adoo da plataforma e fortalecimento da autonomia do cliente;
• Identificar oportunidades de melhoria e otimizao de processos;
• Contribuir para escalabilidade operacional e evoluo contnua da rea;
• Participar de projetos internos, iniciativas estratgicas e acompanhamento de OKRs;
• Apoiar o uso de ferramentas, processos e iniciativas relacionadas inovao e IA.

Requisitos e qualificaes

• Graduao em andamento ou completa em reas relacionadas, como: Relaes Internacionais, Comrcio Exterior, Contabilidade, Direito, Logstica, Administrao e reas correlatas
• Facilidade com tecnologia;
• Excel nvel intermedirio;
• Experincia prvia em suporte ao usurio, Customer Success (CS) ou Customer Experience (CX);

Somos um dos maiores bancos privados do Brasil, conforme o ranking do Banco Central. E temos muito orgulho em dizer que, pelo segundo ano consecutivo, fomos reconhecidos como a melhor instituio financeira para trabalhar no Brasil, segundo o ranking da GPTW 2025! Tambm recebemos o selo de Diversidade na categoria Mulher, reforando nosso compromisso com a equidade.

Nossa cultura acontece de verdade: sendo simples, corretos, parceiros e corajosos. Valorizamos as relaes, a inovao e um ambiente leve, cada vez mais colaborativo e com intencionalidade no avano da diversidade e incluso.

Estamos em constante evoluo e construmos #parcerias de sucesso para entregarmos nosso propsito de tornar mais tranquila a vida financeira de pessoas e empresas.

Se identificou? Ento venha trabalhar com a gente!

Responsabilidades:

• Atuar na evoluo da maturidade gil e performance das tribos, contribuindo para a estruturao e acompanhamento de ciclos de execuo, por meio
  de anlise de dados, organizao das iniciativas e promoo de melhoria contnua
• Apoiar a estruturao de planos de execuo, contribuindo com definio de metas, indicadores e organizaodas aes;
• Coletar, analisar e consolidar dados para apoiar diagnsticos e tomadas de deciso;
• Acompanhar a evoluo das iniciativas das tribos, promovendo visibilidade, organizao e consistncia na execuo;
• Monitorar indicadores de performance, apoiando a identificao de desvios e oportunidades de melhoria;
• Apoiar a gerao de insights a partir de dados, contribuindo para a melhoria contnua da performance das tribos
• Atuar no follow-up das aes, apoiando na identificao de impedimentos e na evoluo contnua das entregas;
• Apoiar o desdobramento dos OKRs, garantindo conexo com as iniciativas e clareza dos resultados esperados;
• Contribuir para a evoluo da maturidade gil das tribos, promovendo boas prticas e consistncia na operao;

Requisitos:

• Viso sistmica, com capacidade de conectar negcio, tecnologia e agilidade no contexto de execuo;
• Perfil hands-on, com forte foco em anlise de dados, organizao e acompanhamento de iniciativas;
• Experincia slida com atuao em times geis;
• Conhecimento de processos de discovery e upstream;
• Experincia com indicadores de performance, mtricasde fluxo e anlise de dados para suporte tomada de deciso;
• Experincia com desdobramento de OKRs para nveis tticos e acompanhamento de resultados;
• Experincia na identificao de oportunidades de melhoria contnua, a partir da anlise de dados e acompanhamento da execuo;
• Boa comunicao e habilidade de articulao com diferentes stakeholders, garantindo visibilidade e alinhamento

Diversidade e incluso

O BV atua intencionalmente em prol da acelerao da equidade e representatividade no mercado financeiro, respeitando e apoiando a diversidade em toda sua pluralidade e interseccionalidade, garantindo uma transformao social positiva.

Por isso, convidamos pessoas negras, mulheres, profissionais com deficincia, comunidade LGBTQIA+ e pessoas de qualquer idade a conhecerem a gente um pouco mais e a se inscreverem nesta vaga.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Nabu Casa is a profitable company with no external investors. Today, we are the official provider of Home Assistant products and services. Every subscription and purchase directly funds the ongoing development of Home Assistant and the many other Open Home projects.

The Role

We’re looking for a Technical Writer to own the documentation experience for Nabu Casa Hardware and Cloud. This is a high-ownership, high-impact role: you’ll be the primary person responsible for making our products accessible to a global community of users and developers from first-time setup guides to deep API and integration documentation. You’ll work directly with engineers to translate technical complexity into content that empowers users to succeed independently, without needing to raise a support ticket.

Our community is technically sophisticated and values accuracy and clarity above all. This role requires someone who can earn the trust of engineers and users alike.

What You Are Going To Do

• Own the end-to-end documentation experience for Nabu Casa Hardware and Cloud, ensuring content is accurate, up-to-date, and discoverable
• Plan and deliver documentation for new features, integrations, and releases in sync with the product shipping cycle
• Work directly with engineers to research and verify technical content, reducing the documentation burden on the engineering team
• Audit and improve existing documentation continuously flagging outdated content, filling gaps, and improving structure and tone
• Define and maintain documentation standards, style guides, and templates so that community contributions are consistent and maintainable
• Triage and act on documentation feedback from the community, support, and internal teams to prioritise what improves user outcomes most
• Contribute to the developer experience API guides, integration documentation, and contributor docs to support the OHF community and partner integrations
• Track documentation quality signals (support ticket themes, community feedback) and report on them regularly

What You Need To Have

• Strong technical writing skills with a portfolio of developer or product documentation
• Ability to read and understand code (Python, YAML, REST APIs) well enough to write accurate technical content without constant hand-holding from engineers
• Good understanding of smart home hardware and electronics, with the ability to troubleshoot basic issues independently
• Experience with docs-as-code workflows (Git, Markdown, static site generators such as MkDocs or Docusaurus)
• High autonomy and self-direction able to identify what needs to be written without waiting to be told
• Strong stakeholder management: knows how to get technical information out of busy engineers efficiently

It would be great if you also have:

• Familiarity with Home Assistant or similar open-source or self-hosted software
• Experience maintaining documentation for a community-driven project with external contributors
• A systematic approach to auditing large documentation sets and prioritising improvements methodically
• Experience working async in a remote-first, distributed team

What we offer You

Nabu Casa is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to our VP Commercial.

Core to the establishment of Nabu Casa was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including:

• Five weeks (twenty-five days) of paid time off.
• Fourteen days of paid sick leave if your country/laws treat them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth.
• A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.
• An annual smart home budget to ensure you keep up-to-date with the latest smart homes offer.
• An annual education budget to help you grow and stay on top of your game.
• A yearly performance bonus based on company performance.
• A 50% contribution to your internet connection fee at your home workspace.
• One day every two weeks to work on your personal projects.

When first offering a position to a new member, Nabu Casa aims to provide a total compensation package that matches the 75th percentile for the new hire’s role, seniority, and local market rates. In our primary operating countries, the approximate yearly compensation will be the following:

• Greece: 56.100 EUR
• Hungary: 20.250.000 HUF
• Ireland: 70.500 EUR
• Italy: 64.400 EUR
• Poland: 215.000 PLN
• Portugal: 61.200 EUR
• Romania: 275.000 RON
• Spain: 63.600 EUR
• UK: 73.800 GBP
• Other countries: Compensation can be discussed during the first interview.

These figures may be adjusted based on experience, qualifications, and work hours.

About Us

Nabu Casa is best known as the organization driving the development of Home Assistant, the world’s largest free and open-source smart home platform. More than two million households benefit from its home automation capabilities. Powered by a worldwide community of open-source developers, GitHub ranked it the most active open-source project in the world in 2024.

Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users.

Our principles privacy, choice, and sustainability are woven into our architecture, licensing, community, and everything else.

The recruitment process

• Apply for the role
• Our team will review your application with the hiring manager
• HR Screening
• Take home assignment
• Interview with our Commercial Team
• Interview with our CEO
• Offer
• Join our team!

Nabu Casa is a profitable company with no external investors. Today, we are the official provider of Home Assistant products and services. Every subscription and purchase directly funds the ongoing development of Home Assistant and the many other Open Home projects.

The Role

We’re looking for a Technical Writer to own the documentation experience for Nabu Casa Hardware and Cloud. This is a high-ownership, high-impact role: you’ll be the primary person responsible for making our products accessible to a global community of users and developers from first-time setup guides to deep API and integration documentation. You’ll work directly with engineers to translate technical complexity into content that empowers users to succeed independently, without needing to raise a support ticket.

Our community is technically sophisticated and values accuracy and clarity above all. This role requires someone who can earn the trust of engineers and users alike.

What You Are Going To Do

• Own the end-to-end documentation experience for Nabu Casa Hardware and Cloud, ensuring content is accurate, up-to-date, and discoverable
• Plan and deliver documentation for new features, integrations, and releases in sync with the product shipping cycle
• Work directly with engineers to research and verify technical content, reducing the documentation burden on the engineering team
• Audit and improve existing documentation continuously flagging outdated content, filling gaps, and improving structure and tone
• Define and maintain documentation standards, style guides, and templates so that community contributions are consistent and maintainable
• Triage and act on documentation feedback from the community, support, and internal teams to prioritise what improves user outcomes most
• Contribute to the developer experience API guides, integration documentation, and contributor docs to support the OHF community and partner integrations
• Track documentation quality signals (support ticket themes, community feedback) and report on them regularly

What You Need To Have

• Strong technical writing skills with a portfolio of developer or product documentation
• Ability to read and understand code (Python, YAML, REST APIs) well enough to write accurate technical content without constant hand-holding from engineers
• Good understanding of smart home hardware and electronics, with the ability to troubleshoot basic issues independently
• Experience with docs-as-code workflows (Git, Markdown, static site generators such as MkDocs or Docusaurus)
• High autonomy and self-direction able to identify what needs to be written without waiting to be told
• Strong stakeholder management: knows how to get technical information out of busy engineers efficiently

It would be great if you also have:

• Familiarity with Home Assistant or similar open-source or self-hosted software
• Experience maintaining documentation for a community-driven project with external contributors
• A systematic approach to auditing large documentation sets and prioritising improvements methodically
• Experience working async in a remote-first, distributed team

What we offer You

Nabu Casa is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to our VP Commercial.

Core to the establishment of Nabu Casa was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including:

• Five weeks (twenty-five days) of paid time off.
• Fourteen days of paid sick leave if your country/laws treat them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth.
• A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.
• An annual smart home budget to ensure you keep up-to-date with the latest smart homes offer.
• An annual education budget to help you grow and stay on top of your game.
• A yearly performance bonus based on company performance.
• A 50% contribution to your internet connection fee at your home workspace.
• One day every two weeks to work on your personal projects.

When first offering a position to a new member, Nabu Casa aims to provide a total compensation package that matches the 75th percentile for the new hire’s role, seniority, and local market rates. In our primary operating countries, the approximate yearly compensation will be the following:

• Greece: 56.100 EUR
• Hungary: 20.250.000 HUF
• Ireland: 70.500 EUR
• Italy: 64.400 EUR
• Poland: 215.000 PLN
• Portugal: 61.200 EUR
• Romania: 275.000 RON
• Spain: 63.600 EUR
• UK: 73.800 GBP
• Other countries: Compensation can be discussed during the first interview.

These figures may be adjusted based on experience, qualifications, and work hours.

About Us

Nabu Casa is best known as the organization driving the development of Home Assistant, the world’s largest free and open-source smart home platform. More than two million households benefit from its home automation capabilities. Powered by a worldwide community of open-source developers, GitHub ranked it the most active open-source project in the world in 2024.

Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users.

Our principles privacy, choice, and sustainability are woven into our architecture, licensing, community, and everything else.

The recruitment process

• Apply for the role
• Our team will review your application with the hiring manager
• HR Screening
• Take home assignment
• Interview with our Commercial Team
• Interview with our CEO
• Offer
• Join our team!

Nabu Casa is a profitable company with no external investors. Today, we are the official provider of Home Assistant products and services. Every subscription and purchase directly funds the ongoing development of Home Assistant and the many other Open Home projects.

The Role

We’re looking for a Technical Writer to own the documentation experience for Nabu Casa Hardware and Cloud. This is a high-ownership, high-impact role: you’ll be the primary person responsible for making our products accessible to a global community of users and developers from first-time setup guides to deep API and integration documentation. You’ll work directly with engineers to translate technical complexity into content that empowers users to succeed independently, without needing to raise a support ticket.

Our community is technically sophisticated and values accuracy and clarity above all. This role requires someone who can earn the trust of engineers and users alike.

What You Are Going To Do

• Own the end-to-end documentation experience for Nabu Casa Hardware and Cloud, ensuring content is accurate, up-to-date, and discoverable
• Plan and deliver documentation for new features, integrations, and releases in sync with the product shipping cycle
• Work directly with engineers to research and verify technical content, reducing the documentation burden on the engineering team
• Audit and improve existing documentation continuously flagging outdated content, filling gaps, and improving structure and tone
• Define and maintain documentation standards, style guides, and templates so that community contributions are consistent and maintainable
• Triage and act on documentation feedback from the community, support, and internal teams to prioritise what improves user outcomes most
• Contribute to the developer experience API guides, integration documentation, and contributor docs to support the OHF community and partner integrations
• Track documentation quality signals (support ticket themes, community feedback) and report on them regularly

What You Need To Have

• Strong technical writing skills with a portfolio of developer or product documentation
• Ability to read and understand code (Python, YAML, REST APIs) well enough to write accurate technical content without constant hand-holding from engineers
• Good understanding of smart home hardware and electronics, with the ability to troubleshoot basic issues independently
• Experience with docs-as-code workflows (Git, Markdown, static site generators such as MkDocs or Docusaurus)
• High autonomy and self-direction able to identify what needs to be written without waiting to be told
• Strong stakeholder management: knows how to get technical information out of busy engineers efficiently

It would be great if you also have:

• Familiarity with Home Assistant or similar open-source or self-hosted software
• Experience maintaining documentation for a community-driven project with external contributors
• A systematic approach to auditing large documentation sets and prioritising improvements methodically
• Experience working async in a remote-first, distributed team

What we offer You

Nabu Casa is a fully remote organization that uses Remote to employ people from all over the world. You will be a normal salaried employee in your country.

This is a full-time position for 40 hours per week. Because we are a fully remote company, there is no fixed schedule. For the purpose of team communication, we do try to ensure at least 3 hours of overlap in the workday. You will report to our VP Commercial.

Core to the establishment of Nabu Casa was the well-being of the people building the future of the smart home. We will provide all the benefits required by the country you reside in. However, we also want to make sure all our employees, regardless of country of origin, get at least a minimal set of benefits, including:

• Five weeks (twenty-five days) of paid time off.
• Fourteen days of paid sick leave if your country/laws treat them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth.
• A budget for your work hardware once you start. After three years, you may keep this equipment for personal use.
• An annual smart home budget to ensure you keep up-to-date with the latest smart homes offer.
• An annual education budget to help you grow and stay on top of your game.
• A yearly performance bonus based on company performance.
• A 50% contribution to your internet connection fee at your home workspace.
• One day every two weeks to work on your personal projects.

When first offering a position to a new member, Nabu Casa aims to provide a total compensation package that matches the 75th percentile for the new hire’s role, seniority, and local market rates. In our primary operating countries, the approximate yearly compensation will be the following:

• Greece: 56.100 EUR
• Hungary: 20.250.000 HUF
• Ireland: 70.500 EUR
• Italy: 64.400 EUR
• Poland: 215.000 PLN
• Portugal: 61.200 EUR
• Romania: 275.000 RON
• Spain: 63.600 EUR
• UK: 73.800 GBP
• Other countries: Compensation can be discussed during the first interview.

These figures may be adjusted based on experience, qualifications, and work hours.

About Us

Nabu Casa is best known as the organization driving the development of Home Assistant, the world’s largest free and open-source smart home platform. More than two million households benefit from its home automation capabilities. Powered by a worldwide community of open-source developers, GitHub ranked it the most active open-source project in the world in 2024.

Nabu Casa is profitable, has no external investors, and our only funding comes from people subscribing to Home Assistant Cloud and buying Home Assistant hardware. That means the only stakeholders we have to concern ourselves with are our employees and our users.

Our principles privacy, choice, and sustainability are woven into our architecture, licensing, community, and everything else.

The recruitment process

• Apply for the role
• Our team will review your application with the hiring manager
• HR Screening
• Take home assignment
• Interview with our Commercial Team
• Interview with our CEO
• Offer
• Join our team!