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Company Description

Newhouse has spent the past decade at the forefront of brand innovation, redefining how brands engage with audiences through creators and cultural connections. From launching the world’s first virtual influencer to pioneering TikTok’s first branded challenge format, Newhouse has consistently set industry benchmarks. The team specializes in creating impactful, multi-million dollar integrated campaigns that resonate globally. Our mission is to merge creativity and strategy to craft compelling narratives for brands.

Role Description

A new generation of clients want their social presence to feel like the brand actually lives in the room, not like a media plan. The Social and Content Lead is the person who makes that real. You write the calendar, show up to the shoot, point the camera, edit the cut, and post the thing. You are equal parts social strategist, copywriter, and content creator, and you sit close enough to the client to shape the work, not just execute against a brief.

You’ll report to the Head of Social Media and own social and content programs across a portfolio of accounts. Because Newhouse is a creator-first agency, this role also serves as a strategic partner to our influencer team, lending your fluency in social and culture to talent identification, list-building, and outreach support on active creator campaigns.

Newhouse supplies the gear. You bring the eye, the hustle, and the point of view.

Core Responsibilities

Content Strategy & Calendars

• Build social content calendars rooted in client objectives, audience behavior, and platform reality.
• Translate brand strategy into a steady drumbeat of native-feeling posts and a sharper layer of campaign moments.
• Own the rhythm: what posts when, on what platform, and why.

Onsite Content Capture

• Spearhead ad hoc content shoots filmed on location at client offices, activations, events, and sets.
• Capture footage that looks like the moment, not stock or supplied assets.
• Direct talent and clients on camera with confidence and warmth.

Editing & Post-Production

• Edit raw footage into final social deliverables (TikTok, Reels, Shorts, Stories) in a tone and pace that fits each platform.
• Color, sound, captions, the works. Ship clean files on tight turnaround.
• Iterate fast on feedback without losing the original spark.

Copy & Community

• Write captions that earn the swipe stop, including hooks that work on muted feeds.
• Manage community: replies, comments, and escalations to the right teammate.
• Keep a pulse on platform trends, audio, and meme cycles. Translate them into client-safe creative without losing the bite.

Creator Strategy Support

• Partner with our influencer team by bringing social-native instinct into their planning: who’s rising, what’s peaking, which formats are about to tip.
• Use in-house tools to identify and vet talent for active creator campaigns.
• Build creator lists that fit the brief on audience, aesthetic, and format.
• Support outreach when active campaigns need extra capacity.
• Surface creator movements and cultural shifts in weekly team syncs so the work stays ahead of the wave.

Client Partnership

• Work directly with clients to shape their content programs from intake through optimization.
• Lead status calls, walk through performance, and recommend the next move with confidence.
• Be the trusted voice in the room when a client wants to chase a trend that does not fit the brand.

Qualifications

• 3 to 5 years across social media management, content production, or in-house creator roles.
• Portfolio that shows both calendar work and self-shot, self-edited content for brands.
• Proficient in Premiere or CapCut, comfortable in DaVinci or Final Cut, and current on what’s winning on TikTok, Instagram, and YouTube Shorts.
• Comfortable on a shoot: lighting, audio, and basic camera work without a full crew.
• Sharp copywriter. Can write a hook that works in three seconds.
• Steady on client calls. Can read a room and pivot.
• A real read on creators and culture. You follow the space because you want to.
• Open to a role that spans disciplines. You’ll enjoy the variety.

• Interpret and completes current standardized assessment tools such as the interRAI CHA, supports Intensity Scale, Application for Developmental Services, or other assessment tools as appropriate.
• Completes client assessments using conversation based methodology.
• Develops and conducts a comprehensive therapeutic rapport.
• Identifies and prioritizes environmental risk for clients health and safety (shelter, food and running water, temperature control and overall condition of living environment).
• Develops a comprehensive care plan (interpreting the Clinical Assessment Protocol and care planning).
• Facilitates access to client identified services ensuring navigation to appropriate resources to support the care plan and goals.
• Makes referrals to community and health resources as required.
• With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
• Monitors client progress and adjusts care plans as required.
• Reviews client care plan expenditures and supports clients to manage within the client care budget advocating for additional financial resources when needed for client care.
• Accesses and reviews assessment.
• Collects and reports relevant data to Manager on program outcomes as required by funder.
• Adheres to the prescribed privacy policies and standards for Community Support Service or Developmental Services agencies including VON.
• Positively and professionally represents all potential providers, external stakeholders, community agencies and service providers to clients while maintaining a depth of knowledge on the community resources.
• Responsible to mediate and problem solve with multiple parties in a variety of contexts.
• Coordinate and provide Family Home support for a caseload in accordance with program criteria, guidelines and directives
• Responsible to ensure referrals and support are provided in emergency and urgent situations
• Participate in the screening and matching of new Family Home Providers

• Promotes the goals and values of VON and their role as an integrated community care provider.
• Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
• Abides by all VON policies and work practices.
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
• Works in collaboration with other staff in a team approach to service delivery.

• Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.
• Networks and collaborates with all regional partners, Health Care and non-traditional providers and agencies.

• University Degree or College Diploma in Health or Social Services field.
• Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management and experience in building external and community relationships.
• Demonstrated experience in completing validated common assessment tools and maintaining competency.
• Broad working knowledge of community resources, including service and programs within defined catchment area.
• Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
• Working with volunteers and seniors an asset.

• Strong attention to detail and accuracy.
• Skilled in communication (verbal, written, listening), rapport building and relationship management.
• Computer proficiency in Windows OS and Microsoft Office programs.
• The ability to use analytical skills and understand/interpret client assessment data.
• Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
• Knowledge of social and developmental service sectors may be required
• Demonstrated skills in leadership, team building.
• Ability to educate client and families on available program resources.
• Strong time management and organizational skills.
• Ability to work independently and as part of a team.
• Ability to accept and facilitate change.
• Ability to maintain confidentiality.

• Available for weekend assessment coverage.
• Must have access to a personal vehicle for business use and possess both a current drivers license and proof of vehicle insurance.
• A current and original copy of a satisfactory Criminal Records Check.
• A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
• The successful candidate must be able to work flexible hours in order to meet client and family needs which will include evenings and weekends.
• Ability to respond to emergency client situations 24/7 (on call)
• The use of Personal Protective Equipment (PPE) may be required

Why settle for Good when you can be Great at G8!

If you are looking for a new opportunity and would like to work for us, then please submit your interest and we will be in touch if any suitable opportunities arise.

Customer Support Specialist (Arabic) | Remote

We are actively seeking a detail-oriented Remote Customer Support (Arabic) Specialist to join our team. In this role, you will be responsible for delivering professional and timely support to Arabic-speaking customers through various communication channels.

You will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience at every interaction. Strong communication skills in Arabic, excellent problem-solving ability, and attention to detail are essential for success in this remote position. Your contribution will play a key role in maintaining customer satisfaction and supporting the overall growth of our organization.

Key Responsibilities

1) Customer Communication

• Respond to customer inquiries via email, chat, or phone in Arabic (and English if required)
• Provide accurate information about products, services, and processes
• Maintain clear, professional, and empathetic communication

2) Issue Resolution

• Assist customers with troubleshooting and resolving common issues
• Identify root causes and guide customers through solutions
• Escalate complex or sensitive cases to appropriate teams

3) Case Management

• Document all customer interactions in CRM or support systems
• Track open cases and follow up to ensure timely resolution
• Maintain accurate and up-to-date customer records

4) Quality and Service Standards

• Ensure all responses meet company quality and communication standards
• Handle complaints with professionalism and empathy
• Support continuous improvement by identifying recurring issues

5) Team Collaboration

• Work closely with internal teams to resolve customer concerns
• Participate in training sessions and team meetings
• Stay updated on product changes, policies, and procedures

Required Skills and Qualifications

• Fluency in Arabic (written and spoken) and good English skills
• Strong communication and interpersonal abilities
• Customer-focused mindset with empathy and patience
• Ability to handle multiple tasks in a fast-paced environment
• Basic computer skills and familiarity with digital tools
• Problem-solving skills and attention to detail
• Ability to work independently in a remote setting
• Previous customer support experience is a plus

Technical Requirements

• Reliable high-speed internet connection
• Personal computer or laptop with updated operating system
• Quiet and professional workspace
• Familiarity with email, chat tools, and CRM systems (preferred)

What We Offer

• Competitive compensation
• Flexible remote working schedule
• Training and onboarding support
• Opportunities for career growth in customer support
• Performance-based incentives
• Supportive and collaborative remote team environment

Keywords

Customer support Arabic speaker Remote work Customer service CRM systems Communication skills Problem-solving Multilingual support Work from home Customer experience Service representative

At Taco Bell, we are on the hunt for Team Members who share our passion to create memorable customer experiences, through exceptional customer service and the creation of delicious food. We offer plenty of opportunities for career progression, and we will support your growth and development by teaching you skills that will last a lifetime!

By being a part of our team, you will

• Bring a happy, energetic and enthusiastic attitude!
• Have loads of fun! (spontaneous dancing is encouraged)
• Embrace working in a team environment
• Create products that are delicious, craveable, and #instaworthy
• Ensure our customers leave with a smile and RING OUR BELL!

All our Team Member shifts offer flexibility to fit around your personal commitments and lifestyle!

Taco Bell is committed to creating a diverse and inclusive environment where everyone feels they belong. We are proud to be an equal opportunity employer, and as such, all applicants will receive equal consideration for employment for which they qualify. Start your career today! Join the Taco Bell family and APPLY NOW!

Taco Bell Australia is part of Collins Foods Limited (CFL), an ASX listed company and is one of the most successful food retail companies in the world. CFL launched the iconic Taco Bell Australia brand in Annerley, Queensland in 2017 with one goal in mind, to Feed Peoples Lives with Ms! Please visit the Taco Bell Australia website to keep up to date with job opportunities and new restaurant openings.

Apply Now