Korial: Technical Support Analyst – Operations (m/f/d)

Headquarters: Germany
URL: https://www.korial.com/
ABOUT THIS POSITION
This role is a unique opportunity to be a founding member of our 24/7 global “follow-the-sun” support model. We are specifically hiring for or the evening shift aligned with U.S. Central Time to provide critical, real-time support to our key customers during their peak operational hours in Europe.
Based in the United States, you will be the expert on duty, ensuring our robotic fleets and customers are successful overnight. This is not a standard 9-to-5. This role is built for a reliable, independent individual who thrives working non-traditional hours. Your mission is to provide world-class technical support while building the processes and documentation that will define our global service excellence.
Please note: This position requires working on a consistent evening schedule (e.g., approximately 4 PM to 12 AM Central Standard Time) and weekends as part of a rotational team.
YOUR TASKS
Provide Critical Evening Support: Act as the primary support contact during the evening shift (approx. 4 PM – 12 AM Central StandardTime), bridging time zones to provide uninterrupted assistance to customers across Europe, Asia-Pacific, and the Middle East.
Drive the Customer Support Experience: Manage the inbound support queue through tickets, chat, and other channels by providingexpert guidance and troubleshooting for our mobile robot fleets.
Drive Service Excellence: Implement and refine support processes to build a predictable, high-quality, and scalable support system for our global operations.
Build Our Knowledge Base: Create and maintain clear, effective documentation, FAQs, and troubleshooting guides to empower both our customers and internal teams.
Champion Continuous Improvement: Analyze support trends from your shift, identify recurring issues, and collaborate with our global teams to propose lasting improvements to our products and processes.
YOUR PROFILE
Proven experience in technical support, IT helpdesk, service desk, or network operations center (NOC) environment.
Confident working with Linux-based systems via the command line (CLI).
Ability to connect to remote systems using SSH and follow troubleshooting runbooks.
Comfortable inspecting logs and performing basic system checks in a terminal environment.
Exceptional proficiency in spoken and written English.
A highly independent and reliable work ethic, with the ability to manage your time and responsibilities effectively without direct supervision during your shift.
A passion for creating structure and improving processes; you see documentation and best practices as essential.
Excellent problem-solving skills and a calm, methodical approach to handling urgent technical issues.
You must be willing and able to work on a consistent evening shift schedule, including weekends and holidays, as part of a rotating team (e.g., approximately 4 PM to 12 AM CT).
Located anywhere within the continental United States. This role is fully remote and operates during evening hours, with collaboration, training, and team alignment conducted virtually.
HELPFUL ADDITIONAL QUALIFICATIONS
Prior exposure to robotics systems, distributed systems, or on-call / NOC-style environments is a plus.
ExperiencewithIT Service Management (ITSM)principles(e.g., ITILFoundation).
Experience with helpdesk software (e.g., Zendesk, Jira Service Management)
Fluency in Spanish is a significant advantage.
To apply: https://weworkremotely.com/remote-jobs/korial-technical-support-analyst-operations-m-f-d
Expressions of Interest
Your expression of interest to work for us can be submitted by completing the online form below and attaching a copy of your current resume. You are also welcome to upload a video recording no longer than 1 minute and no larger than 32mb, tell us something interesting about yourself that isn’t on your resume.
For hints on how to reduce the size of your video recording please click here.
We will use these applications on occasion for casual or temporary placements that may come up within the next 6 months.
Should a particular position become available and be advertised, your application must be submitted directly for the role via Councils current vacancies page.
We look forward to learning more about you.
Data Entry Analyst
Primary data responsibilities revolve around maintaining data integrity and supporting process discipline to improve efficiency and reduce risk associated with inaccurate or incomplete information. This includes organizing files, tracking revisions, and ensuring documentation is complete and audit ready.
- Hourly Pay Rate $20.00
Responsibilities
- Reviews architectural prints and technical drawings to identify required data points (dimensions, room areas, quantities, notes, and callouts).
- Enters extracted data into Excel workbooks and standardized templates with accuracy and consistency.
- Ensures data is captured using the correct units of measure and required formatting standards.
- Performs routine validation and self-audits to confirm entries match source documents.
- Identifies discrepancies, missing information, or conflicting details and escalates for resolution.
- Maintains organized documentation and version control for spreadsheets and supporting files.
- Communicates status updates and completion tracking to the reporting manager as requested.
- Maintains confidentiality and follows company data handling and documentation requirements.
Qualifications
- Employees in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment at Xanitos, absent a legally required Medical or Religious exception, and are required to report their vaccination status and upload proof of vaccination via a secure online portal.
- High School diploma required. College degree or equivalent work experience preferred.
- 1-3 years of experience in data entry or administrative support where accuracy is critical.
- Ability to read and interpret architectural prints with reasonable accuracy.
- Reasonable Excel skills, including sorting, filtering, formatting, and basic formulas.
- Strong attention to detail and ability to meet deadlines.
- Strong written and verbal communication skills, must be detail oriented and organized.
- Ability to multi-task and follow up on pending issues.
- Ability to work independently.
Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs.
Education
Required
- High School Diploma, GED or equivalent or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Supply Planning Analyst
Senior Vue Developer
Are you a talented Senior Developer looking for a remote job that lets you show your skills and get decent compensation? Look no further than Lemon.io the marketplace that connects you with hand-picked startups in the US and Europe.
What we offer:
- The rate depends on your seniority level, skills and experience. We’ve already paid out over $11M to our engineers.
- No more hunting for clients or negotiating rates let us handle the business side of things so you can focus on what you do best.
- We’ll manually find the best project for you according to your skills and preferences.
- Choose a schedule that works best for you. Its possible to communicate async or minimally overlap within team working hours.
- We respect your seniority so you can expect no micromanagement or screen trackers.
- Communicate directly with the clients. Most of them have technical backgrounds. Sounds good, yeah?
- We will support you from the time you submit the application throughout all cooperation stages.
- Most of our projects involve working in a fast-paced startup environment. We hope you like it as much as we do.
- Through our community, we will connect you with the best developers from more than 75 countries.
We have different positions for Senior Vue Developers, including front-end and full-stack roles. Please check the requirements for each option in the topic below.
We also have many other positions availableplease check the job listings below.
Requirements for Senior Vue.js Positions:
- 4+ years of software development experience
Commercial experience with:
- Vue.js 4+ years & Nuxt.js 2+ years, & JavaScript 2+ years, experience with TypeScript is a must OR
- Vue.js 2+ years & Symfony 3+ years OR
- Vue.js 3+ years & PHP 3+ years, experience with Laravel is a must
Other requirements:
- Strong technical skills: as a Senior Developer, you are expected to be able to create projects from scratch and have a deep understanding of application architecture.
- Clear and effective communication in English advanced ability to discuss business tasks, justify decisions, and communicate issues. Good self-presentation is also essential for upcoming client calls.
- Strong self-organizational skills ability to work full-time remotely with no supervision.
- Reliability we want to trust you and expect that you wont let us and the client down.
- Adaptability and Flexibility the ability to onboard the project promptly after accepting it and start delivering results quickly.
Sounds good for you? Apply now and join the Lemon.io community!
NOT YOUR TECH STACK?
We have different projects for Senior Full-Stack Developers, so if you have 4+ years of commercial experience in software development and you are fluent with AI Agent Architect, AI Automation Architect, React & Python, React & Golang, React & Java, React & Ruby, Vue & Node.js, React & .NET, Android & iOS, Angular & Node.js, Vue & .NET, Python & Vue, DevOps with Azure DevOps, MLOps, Data Science, Angular & PHP, Angular &.NET, Symfony & React, Symfony & Angular, Symfony & JavaScript & Next.js & TypeScript, Data Analysis, React & PHP, Data Engineering, AI Engineering, Data Annotation, React & Node, Blockchain (Web3/Solana), Project Management, Svelte & Python, Svelte & Node, Svelte & TypeScript, Rust, Shopify & JavaScript, PHP & Laravel, .NET & C#, Unreal Engine & C++, Python & LLM, Unity, Machine Learning Engineering, we would be happy to communicate and provide you with a project that matches your experience. Just apply, and we will share more details with you.
We do not provide visa assistance, and our cooperation model does not include the benefits typically offered with direct hire.
P.S. We work with developers from 75+ countries across different regions: Europe, LATAM, the U.S. (if you have a completed W-9 form), Canada, Asia (Japan, Singapore, South Korea, the Philippines, Indonesia, Malaysia, Vietnam, Thailand, South Africa, and Israel), Oceania (Australia, New Zealand, and Papua New Guinea), Morocco, and the UK. However, there are some exceptions.
At the moment, we dont have a legal basis to accept applicants from the following countries:
- European: Hungary, Iceland, Liechtenstein, Kosovo, Belarus, Russia, and Serbia.
- Latin America: Cuba and Nicaragua
- Most Asian countries and Africa.
We expand and shorten the list of exemptions regularly.
Xactimate Virtual Assistant
Administrative Assistant
Operador de Portaria Remota Recife PE
Detalhes da Vaga
rea de Atuao: Operaes
Atividades
Principais Responsabilidades:
Atendimento ao pblico, abertura e fechamento de porto automtico, verificao de visitante, aviso de encomendas para os condminos, solicitao de apoio externo caso seja necessrio e demais atividades inerentes a funo.
Requisitos
Requisitos e Qualificaes:
Desejvel ter uma boa dico, ter fcil acesso a Boa Viagem.
Disponibilidade total de horrio,
Jornada de Trabalho: Jornada de trabalho: Segunda a Sexta Feira das 08:00 s 18:00
Salrio: 1354,00
Salrio
Informaes Adicionais:
R$ 1.354,00 + VT + VA R$ 15,00 + Plano de sade 50%
