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Technical Account Manager
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the companys Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a clients journey from purchase to production is smooth and well managed. You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.
You will:
- Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
- Facilitate visibility into companys product roadmap to help educate and engage customers
- Assist with over-the-shoulder configuration help on features
DevOps Database Assistant Vice President
About the Role
iCapital is looking to hire a DevOps Database Engineer to join the Platform Infrastructure team. This role is responsible for owning the performance, reliability, security, and operation of the companys SQL and NoSQL database platforms. The role operates within a database team who partners with application engineering, platform, and security teams to ensure databases are scalable, resilient, secure, and observable across all environments.
Responsibilities
- Own end to end performance of SQL and NoSQL databases across environments, including query optimization, indexing strategies, execution plan analysis, and tuning of database runtime parameters (i.e. PostgreSQL query plans, MongoDB indexes, DynamoDB access patterns).
- Prevent performance regressions proactively through representative load testing, performance analysis tooling, and CI or CD validation gates.
- Partner with application teams on schema design, data modeling, and workload driven performance improvements, including relational schemas, document models, and NoSQL access patterns.
- Design, operate, and harden production grade SQL, NoSQL, and document database systems with strong replication, failover, backup or restore, and security controls.
- Define, implement, and validate backup and disaster recovery strategies, including routine restore testing and compliance with RPO and RTO objectives.
- Establish SLIs and SLOs for database health, including latency, error rates, contention, replication lag, storage growth, and cache efficiency across SQL and NoSQL databases.
- Deliver actionable dashboards and alerts and maintain operational runbooks alongside up to date documentation.
- Lead or participate in production incident response and post incident reviews related to database platforms.
- Enforce database security best practices in partnership with InfoSec, including least privilege access, RBAC, a
Senior Design Engineer
What is Loancrate?
We started Loancrate to make home-buying simpler and less expensive for lenders and borrowers (us!). Today, mortgage lenders are stuck running their companies on software products built 20 years ago. These products are slow, unstable, and don’t lead to material improvements in efficiency. When using these systems, the average human cost to originate a loan is still over $11,000.
Loancrate builds AI-native tooling to automate mortgage workflows. Our ultimate goal is fully automated origination, which has the potential to save lenders over $16B in operating expense per year.
Since starting in 2020, our remote team has enabled our customers to power >$85 billion in new home loans. We are a group of people excited to tackle the complexity of the home-lending industry. We care about collaboration, very open communication covering the good & the bad so that we learn from our decisions quickly, and ultimately having fun while we’re building. You’ll fit in well if you like diving deep quickly!
The Opportunity
Our dreams are big and we have much to build! We’re looking for a Senior Design Engineer who is equal parts engineer and artist – someone who obsesses over the details that most people wouldn’t notice, and loses sleep over a transition that’s two milliseconds off. You’ll be the person who makes Loancrate feel as good as it works – owning the quality of our UI from pixel to production in collaboration with Design and Product. Our product handles some of the most complex, high-stakes workflows in financial services, and great design is how we make that feel approachable and trustworthy for our customers.
If you’re the type who notices micro-interactions before anyone asks, who treats delight as a requirement rather than a nice-to-have, and who brings genuine craft to every component you ship – you’ll fit right in here. If pixel-perfect isn’t your thing, this probably isn’t the right role.
What To Expect
As a Senior Design Engineer at Loancrate, you’ll own design quality end-to-end – from early wireframes to shipped, production-quality UI. A quick note before diving in: we’re building an AI-native product, and we rely on AI heavily in our own internal workflows too. If that excites you, you’ll thrive here – if it gives you pause, this probably isn’t the right fit. Within your first month, you’ll be contributing to work such as…
Designing and building core UI components for our AI-powered mortgage workflow tools, balancing information density with usability for power users.
Establishing and maintaining a component library and design system that gives our engineering team a coherent visual language to build on.
Partnering with product and engineering to translate complex workflow requirements into intuitive, elegant user experiences.
Writing production-quality React components in TypeScript that bring your designs to life – you don’t hand off, you ship.
Defining design standards, patterns, and guidelines that scale as the team grows.
Core Responsibilities
Own the end-to-end design process for features – from discovery and wireframing through high-fidelity Figma design and final implementation in React/TypeScript.
Build and maintain a design system and component library, using shadcn/ui variants and a dedicated component package with documented permutation coverage.
Write accessible, production-quality React components, ensuring correct ARIA, keyboard, and focus management.
Collaborate with PMs and engineers during discovery to ensure designs are user-centered and technically feasible.
Define and enforce visual and interaction design standards; audit and drive consistency across the product.
Maintain Figma libraries, component documentation, and design-to-code handoff tooling.
Partner with engineering to ensure design system components are implemented correctly and consistently across the codebase.
Design for accessibility (WCAG compliance) and advocate for inclusive design practices.
Develop and document UX patterns for complex interaction paradigms (multi-step workflows, AI-generated content, data-dense tables).
Contribute to product strategy discussions and motion/microinteraction guidelines.
Audit existing UI for consistency and drive improvements.
Scope design work and make pragmatic tradeoffs between design quality and delivery velocity.
Help establish and document our design principles and visual identity.
Mentor team members on design thinking, UI best practices, and frontend implementation.
Tech Stack
React + TypeScript, Vite
Styling: Tailwind CSS, shadcn/ui, class-variance-authority for variants
API: GraphQL/Apollo Client; types generated and shared via monorepo
Monorepo: Turborepo + PNPM; workspace packages for schema, shared types, and UI primitives
Testing: React Testing Library + MSW; snapshot testing consolidated per component story
Accessibility: Focus/keyboard support and ARIA semantics in shared components
Preferred Skills and Background
(It’s okay not to have all of these things – these are just some skills we are excited about!)
Portfolio showing high-craft visual/interaction design in complex B2B/SaaS, with dense layouts and strong keyboard/focus patterns.
Production React + TypeScript proficiency; comfortable shipping components for broad consumption.
Experience building design systems with component libraries, variant APIs, and documented stories.
Deep Figma skills: variables, auto-layout, variants, prototyping, library hygiene.
Accessibility proficiency: WCAG, ARIA, color/contrast, motion sensitivity.
Comfort designing AI UX: uncertainty, intervention affordances, streaming content, error states.
Facility with data-dense UIs: tables, filtering/sorting, bulk actions.
User research skills for fast iteration: task-based tests, heuristic reviews, telemetry-informed iteration.
Product mindset; crisp written communication and rationale; bias to ship without compromising correctness.
Perks & Benefits
Robust medical coverage (100% of employee + family premiums covered)
Vision & dental coverage
401(k)
HSA / FSA
Remote-first culture – work from wherever you do your best work
Flexible time off – we trust you to manage your time
Loancrate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Senior Platform Engineer
What is Loancrate?
We started Loancrate to make home-buying simpler and less expensive for lenders and borrowers (us!). Today, mortgage lenders are stuck running their companies on software products built 20 years ago. These products are slow, unstable, and don’t lead to material improvements in efficiency. When using these systems, the average human cost to originate a loan is still over $11,000.
Loancrate builds AI-native tooling to automate mortgage workflows. Our ultimate goal is fully automated origination, which has the potential to save lenders over $16B in operating expense per year.
Since starting in 2020, our remote team has enabled our customers to power >$85 billion in new home loans. We are a group of people excited to tackle the complexity of the home-lending industry. We care about collaboration, very open communication covering the good & the bad so that we learn from our decisions quickly, and ultimately having fun while we’re building. You’ll fit in well if you like diving deep quickly!
The Opportunity
Our dreams are big and we have much to build! Were looking for a Senior Platform Engineer to build the tooling and systems that let product engineers focus on shipping features fast – without having to worry about performance, reliability, or scale. This role spans infrastructure and internal developer tooling: youll design self-serve platforms, libraries, and automation that just work, enabling complex product experiences without compromising security or uptime.
What To Expect
As a Senior Platform Engineer at Loancrate, youll ship platform improvements to production early and often – spanning infrastructure, developer tooling, and shared libraries. Within your first month, you’ll be diving into mission-critical work such as…
Designing and building the systems that let engineers deploy dozens of times per day with confidence – from our Buildkite CI/CD pipelines and per-PR ephemeral environments to our IaC-managed AWS infrastructure.
Creating self-serve developer experiences – local dev tooling, templates, golden paths, and CI-integrated workflows – so the right thing is the easy thing.
Extending our internal TypeScript tooling – from schema/code generation to data access libraries – so teams can build features faster with safer, more consistent primitives.
Making Loancrate’s platform observable and self-healing – instrumenting our services with Datadog, building alerting that actually signals rather than spams, and reducing the blast radius of incidents before they happen.
Baking security into our platform defaults – across infra and developer tooling – while keeping engineering velocity high.
Solving interesting scaling problems as our AI-native mortgage platform grows – from Aurora PostgreSQL tuning to Kafka throughput to cost-efficient compute autoscaling.
Core Responsibilities
Own and evolve our AWS infrastructure using Terraform and Pulumi Cloud – treating infrastructure as a product that engineering teams depend on.
Design and maintain internal developer tooling and libraries that standardize how we build and ship – code generation, shared SDKs, data access patterns, and service scaffolding.
Create and maintain golden paths for common workflows (new service setup, background jobs, event streams, APIs) so teams can ship quickly with built-in security and observability (and consistent defaults across services).
Build and maintain CI/CD pipelines and per-PR ephemeral environments that make deploying feel easy and safe.
Drive reliability through SLOs, auto-scaling, incident response, and postmortems – and build systems that make the next incident less likely.
Create observability tooling and shared instrumentation libraries that give engineers real-time insight into their services.
Enforce security best practices across IAM, secrets management, encryption, audit logging, and DDoS protection.
Own the reliability and performance of our data platform (Aurora PostgreSQL) – provisioning, backups, failover, and tuning – and build tooling that makes safe usage the default.
Reduce toil through automation and self-service tooling so engineers can move fast without waiting on the platform.
Contribute to architecture decisions and documentation, and participate in on-call rotation (shared by the whole engineering team).
Tech Stack
Our infrastructure runs on AWS and is managed 100% with Terraform and Pulumi Cloud. Application services run in Docker on ECS EC2 or Fargate. Key services include Aurora PostgreSQL, ElastiCache (Redis), MSK (Kafka), and OpenSearch. Our CI/CD runs on Buildkite with TypeScript pipeline-as-code.
We also maintain internal TypeScript platform libraries (codegen, service templates, shared data access/instrumentation) that power consistent APIs and developer workflows across the monorepo. Observability is powered by Datadog, CloudWatch, and Sentry. DNS and CDN are handled by Cloudflare. Application code is a TypeScript monorepo running Node/Express with a React frontend and GraphQL/Apollo API layer. We use GitHub for source control.
Preferred Skills and Background
(It’s okay not to have all of these things – these are just some skills we are excited about!)
Experience building internal platforms / developer tooling: code generation, CLIs, templates, shared SDKs, or frameworks that improve engineering velocity.
Strong TypeScript skills and API design taste – you enjoy building stable primitives that other engineers rely on.
Deep AWS experience across compute, networking, storage, and security (ECS, Lambda, VPC, ALB, IAM, RDS, ElastiCache, MSK, OpenSearch, S3, CloudWatch, CloudTrail, GuardDuty).
Strong Terraform and/or Pulumi proficiency: modules, workspaces, and CI-driven plan/apply workflows.
Experience designing and operating CI/CD systems that help large engineering teams ship frequently and confidently.
Track record building production observability stacks (Datadog, CloudWatch, Sentry, distributed tracing, SLOs).
Youve built paved roads that bake in secure, reliable defaults (instrumentation helpers, policy-as-code, safe-by-default deployment patterns).
Security-first mindset – you proactively harden infrastructure without slowing teams down.
Aurora PostgreSQL operations at scale: backups, PITR, failover, read replicas, query tuning.
Comfort with Docker and container orchestration environments.
Reliability engineering mindset: SLOs, error budgets, incident response.
Curiosity about the unique infrastructure demands of AI and LLM workloads.
Strong written communication – you document decisions and help the team understand the systems they depend on.
Perks & Benefits
Robust medical coverage (100% of employee + family premiums covered)
Vision & dental coverage
401(k)
HSA / FSA
Remote-first culture – work from wherever you do your best work
Flexible time off – we trust you to manage your time
Loancrate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Senior Security Engineer
What is Loancrate?
We started Loancrate to make home-buying simpler and less expensive for lenders and borrowers (us!). Today, mortgage lenders are stuck running their companies on software products built 20 years ago. These products are slow, unstable, and don’t lead to material improvements in efficiency. When using these systems, the average human cost to originate a loan is still over $11,000.
Loancrate builds AI-native tooling to automate mortgage workflows. Our ultimate goal is fully automated origination, which has the potential to save lenders over $16B in operating expense per year.
Since starting in 2020, our remote team has enabled our customers to power >$85 billion in new home loans. We are a group of people excited to tackle the complexity of the home-lending industry. We care about collaboration, very open communication covering the good & the bad so that we learn from our decisions quickly, and ultimately having fun while were building. Youll fit in well if you like diving deep quickly!
The Opportunity
Our dreams are big and we have much to build! Were looking for a Senior Security Engineer who makes Loancrate more secure – without making it harder to build here. Youll build systems, guardrails, and tooling that catch issues early, make secure defaults easy, and help engineers move fast and sleep at night. We handle some of the most sensitive personal and financial data in the country, and we take that responsibility seriously – security is an enabler here, not a gatekeeper.
This is an IC role with broad scope – youll work across application security, infrastructure security, compliance, and internal tooling. If youve been in fintech or another regulated industry and gotten frustrated watching security slow engineering down, this is your chance to do it differently. Youll write code, ship tooling, and improve our defaults – not just write policies.
What To Expect
As a Senior Security Engineer at Loancrate, youll get into the codebase and infrastructure quickly. Within your first month, youll be contributing to work such as…
Conducting a comprehensive threat model of our application and infrastructure layers, identifying the highest-leverage gaps and building a pragmatic remediation roadmap.
Hardening our AWS infrastructure – IAM least-privilege, secrets management, network segmentation, CloudTrail audit coverage, and GuardDuty alerting – while keeping developer workflows frictionless.
Integrating security tooling into our CI/CD pipeline: SAST, dependency scanning, container image scanning, and secret detection that catches issues before they ship.
Partnering with engineering on our SOC 2 Type II posture – working across evidence collection, control design, and vendor risk so that compliance is a byproduct of doing good security, not a separate workstream.
Building secure-by-default patterns and libraries (authn/authz helpers, input validation, secure logging/redaction) so teams dont have to reinvent security per service.
Core Responsibilities
Lead and drive Loancrates security posture across application security, cloud security, identity, and compliance – partnering closely with engineering and leadership.
Perform regular threat modeling, vulnerability assessments, and penetration testing – and work directly with engineering to remediate findings fast.
Build and maintain security tooling and automation: SAST/DAST, dependency scanning, container scanning, SBOM management, and secret detection integrated into CI/CD.
Harden our AWS environment: IAM, VPC boundaries, secrets management (AWS Secrets Manager), audit logging, GuardDuty, Security Hub, KMS key management, and DDoS protection.
Own our SOC 2 Type II program – design practical controls, automate evidence collection where possible, manage the auditor relationship, and drive continuous improvement.
Lead or coordinate incident response for security events – runbooks, postmortems, and clear communication to customers and leadership when needed.
Establish and maintain a secure SDLC – lightweight design reviews, threat modeling in planning, and developer enablement (training, docs, examples) that scales.
Maintain a risk register – tracking identified threats, ownership, and remediation status so nothing falls through the cracks.
Partner with Operations on endpoint and device security: laptop hardening, MDM policy, hardware key rollout, and offboarding access revocation.
Manage third-party and vendor security risk, including due diligence for new integrations and annual reviews of existing vendors.
Own identity and access infrastructure: SSO, MFA enforcement (including hardware key policies), SCIM provisioning, and access reviews.
Contribute to security documentation, internal runbooks, and team education – you make the secure path the easy path.
Tech Stack
Our infrastructure runs on AWS and is managed 100% with Terraform and Pulumi Cloud. Application services run in Docker on ECS EC2 or Fargate. Key services include Aurora PostgreSQL, ElastiCache (Redis), MSK (Kafka), and OpenSearch. Our CI/CD runs on Buildkite with TypeScript pipeline-as-code. Observability is powered by Datadog, CloudWatch, and Sentry. DNS and CDN are handled by Cloudflare. Application code is a TypeScript monorepo running Node/Express with a React frontend and GraphQL/Apollo API layer. We use GitHub for source control.
Preferred Skills and Background
(Its okay not to have all of these things – these are just some skills we are excited about!)
Deep application security experience: threat modeling, OWASP Top 10 (and beyond), secure code review, SAST/DAST tooling, and working directly with engineers to fix what you find.
Strong AWS security experience across IAM, VPC, GuardDuty, Security Hub, CloudTrail, KMS, Secrets Manager, and WAF.
Terraform and/or Pulumi proficiency – you can read and contribute to infrastructure-as-code, and you understand the security implications of what youre reviewing.
Hands-on SOC 2 experience: youve designed controls, collected evidence, and managed an auditor relationship – not just checked boxes.
CI/CD security experience: integrating security tooling into developer pipelines in a way engineers actually appreciate.
Fintech or regulated industry experience – you understand the intersection of security, compliance, and data privacy in a lending or financial services context.
Collaborative mindset – you build relationships with engineering rather than operating as an external reviewer or blocker. You measure success by how secure the product is, not how many policies youve issued.
Identity and access experience: SSO/SAML, SCIM, MFA enforcement, hardware security keys, and access review programs.
Familiarity with data security for sensitive personal and financial data – encryption at rest and in transit, data classification, and minimization.
Strong written communication – you document decisions, write clear runbooks, and communicate security risks to non-security audiences without FUD.
Scripting and automation chops (Python, Bash, or similar) – you build tools to make security scalable, not just write policies.
Perks & Benefits
Robust medical coverage (100% of employee + family premiums covered)
Vision & dental coverage
401(k)
HSA / FSA
Remote-first culture – work from wherever you do your best work
Flexible time off – we trust you to manage your time
Loancrate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Senior Software Engineer
What is Loancrate?
We started Loancrate to make home-buying simpler and less expensive for lenders and borrowers (us!). Today, mortgage lenders are stuck running their companies on software products built 20 years ago. These products are slow, unstable, and don’t lead to material improvements in efficiency. When using these systems, the average human cost to originate a loan is still over $11,000.
Loancrate builds AI-native tooling to automate mortgage workflows. Our ultimate goal is fully automated origination, which has the potential to save lenders over $16B in operating expense per year.
Since starting in 2020, our remote team has enabled our customers to power >$85 billion in new home loans. We are a group of people excited to tackle the complexity of the home-lending industry. We care about collaboration, very open communication covering the good & the bad so that we learn from our decisions quickly, and ultimately having fun while we’re building. You’ll fit in well if you like diving deep quickly!
The Opportunity
Our dreams are big and we have much to build! We’re looking for a Senior Software Engineer to help lead our team in powering the future of home buying in the US (which could entail managing a majority of US home loans every year – financial assets worth trillions of dollars).
What To Expect
As a Senior Software Engineer at Loancrate, you’ll continue our team tradition by shipping code to production on your first day! Following that, within your first month, you’ll dive into your first mission-critical project, such as…
Architecting, building, and launching complex, multi-step AI agents that our customers use to digitize their ops workflows and save millions of dollars per year.
Integrating with 3rd-party providers of lending services APIs to generate documents/disclosures, produce automated underwriting results, or prevent fraud.
Architecting, building, and launching the next generation of our job processing infrastructure on AWS to make Loancrate’s back end more observable and reliable.
Tech Stack
Nearly all of our code is written in TypeScript. We use React on the frontend, Node/Express on the backend (running inside Docker), GraphQL/Apollo on both sides, and Postgres as our database. We use AWS (ECS, RDS, ElastiCache, Kafka, ElasticSearch, and more) and manage all of our infrastructure with Terraform.
We believe that high engineering velocity drives high product velocity (and, in turn, our success as a company). Keeping this in mind, we’ve invested heavily in creating a great developer experience that enables engineers to ship fast. Some highlights of our stack:
End-to-End Type Safety – We generate TypeScript types from our Postgres and GraphQL schemas so that when we change our database schema we see type errors in any incompatible frontend React components.
Full-Stack Code Sharing – Our build tooling supports seamless sharing of TypeScript files between the client, server, and other packages in our mono-repo so that we never have to define functions or configuration values twice.
Reproducible Infrastructure – We’ve used Terraform to manage 100% of our infrastructure since day 1 and have configured our CI pipeline to automatically deploy temporary staging environments for every pull request.
First Class Testing Utilities – We have a comprehensive library of utilities that mock production-like data and feed automated end-to-end, integration, and performance tests. Our wide-ranging test suite allows us to move fast while maintaining nearly perfect uptime.
Preferred Skills and Background
(It’s okay not to have all of these things – these are just some skills we are excited about!)
Familiarity with modern AI product development lifecycles (evals, experiment design, dataset curation, etc). We don’t just build AI chat bots. We wrangle non-deterministic LLMs into reliable mission-critical systems.
A constant and keen eye for security risks – we store and display some of people’s most sensitive personal data and need to keep it safe!
A desire to be product-oriented, from thinking through the product implications of what you’re building to contributing your unique ideas of how to improve the product.
Ability to develop readable, maintainable, and effective software architecture patterns that support use of our product by various enterprise customers.
Excitement to mentor less senior engineers in both hard and soft skills.
SRE-oriented mindset for developing infrastructure that’s reliable, observable, and requires minimal toil to maintain.
Experience scaling high-throughput distributed systems in the cloud. Bonus points if you’re experienced with infrastructure-as-code solutions like Terraform or CloudFormation!
Ability to develop full-stack web app features from design through deployment.
Experience designing and scaling complex relational DB schemas, as well as figuring out performant ways to store, retrieve, and update such data. Home loans have thousands of data fields.
Perks & Benefits
Robust medical coverage (100% of employee + family premiums covered)
Vision & dental coverage
401(k)
HSA / FSA
Remote-first culture – work from wherever you do your best work
Flexible time off – we trust you to manage your time
Loancrate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
Senior Sales Systems Engineer
Lead Product Designer
About Us
Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments all in one place, all under their own brand.
We’re proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don’t track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out ourCareers page for more about working at Circle.
About the role
You’ll own design for one of Circle’s most important product areas. That means you define the problem, shape the direction, and ship the experiencenot wait for a brief. The specific area will be determined based on your strengths and company priorities.
You’ll report into the product design organization and work as the most senior design IC on your product area, partnering directly with product managers, engineers, and design leadership. You’ll also work alongside other Leads across Circle’s product surface. As the team grows, you’ll be expected to raise the bar for the designers around you.
AI is not a section on this job descriptioni
Customer Retention Manager
AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings!
Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month!
Our vision is to produce the majority of media for the real estate industry – and you can join early on.
Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform.
Call un-subscribed customers to collect feedback and conduct our winback process
Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates.
Proactively call existing users to collect feedback and proactively mitigate any churn risks.
Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.
Background working with real estate photographers or editing companies
Understanding of HDR or flambient real estate photo workflows
Perfect English fluency and no accent
Full-time (US Business Hours)
Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.
You believe anything is possible – the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort – even when most would give up.
You believe strongly that you can accomplish anything you want – regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do.
Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.
