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Remote Jobs (Work From Home)

Auvo Tecnologia: Analista Sr. Lifecycle & CRM (Remoto)

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Headquarters: BR

URL: http://auvo.com

SOBRE A OPORTUNIDADE

Estamos buscando uma pessoa para se juntar nossa Squad de Growth, atuando lado a lado com o time de Revops, Sales, Customer Success e Produto, com foco em Lifecycle & CRM para Brasil e LATAM.

Essa pessoa ser responsvel por operar e evoluir estratgias de relacionamento e converso usando CRM, automao e dados, com dois pilares claros:

  • Land (Aquisio via base): utilizar a base existente de contatos/negcios para gerar levantada de mo, estimular MQLs e apoiar a gerao de New MRR reduzindo a dependncia exclusiva de mdia paga e outros canais de aquisio.

  • Expand (Clientes): atuar com a base de clientes a partir do onboarding, com foco em ativao, engajamento, reteno, adoo e expanso, apoiando estratgias de upsell e cross-sell em parceria com CS, produto e Revops.

Alm da execuo das rguas e automaes, essa pessoa tambm ter papel importante em dashboards, documentao e governana de CRM, garantindo clareza, rastreabilidade e escala da operao de lifecycle para BR e LATAM.

Importante: Esta no uma posio para atuar sozinha(o). Voc far parte de uma squad madura, colaborativa e multidisciplinar, com apoio direto do time de Marketing e interfaces frequentes com CS, Sales, Revops e Produto.

Se voc curte um bom desafio, gosta de combinar dados + automao + impacto em receita, e quer evoluir em uma operao de CRM com atuao internacional, essa vaga pra voc!

RESPONSABILIDADES E ATRIBUIES:

Lifecycle & CRM – (Land)
(Aquisio via base: nutrio, cadncias, recuperao e reativao de leads)

  • Operar e evoluir rguas de relacionamento com foco em aquisio via base, estruturando fluxos para:

    • estimular levantada de mo

    • gerar MQLs

    • apoiar gerao de New MRR

  • Executar cadncias automticas de:

    • nutrio de base (contatos e negcios)

    • recuperao de leads frios/descartados

    • reativao de base para retorno ao funil

    • estmulo de converso via base (ex.: convites, ofertas, contedos e gatilhos orientados ao)

  • Criar e operar segmentaes considerando:

    • histrico de interao e inteno

    • perfil/ICP

    • pas (Brasil e LATAM)

  • Garantir consistncia de cadncia e priorizao, para reduzir dependncia exclusiva de mdia paga e ampliar a eficincia do funil via base prpria.

Lifecycle & CRM – (Expand)
(Clientes: onboarding, ativao, engajamento, reteno e expanso)

  • Operar e evoluir rguas e automaes para a base de clientes, incluindo:

    • onboarding

    • ativao de produto

    • engajamento e adoo de funcionalidades

    • reteno

  • Executar cadncias de:

    • recuperao de inatividade (queda de uso, ausncia de eventos crticos, reduo de usurios ativos)

    • reativao de clientes churnados (winback) quando fizer sentido

  • Identificar, junto aos times de CS e Growth, sinais e oportunidades de:

    • upsell (upgrade de plano)

    • cross-sell

    • add-ons

  • Executar comunicaes de expanso baseadas em uso, maturidade e valor percebido, apoiando a estratgia comercial sem presso direta.

CRM, automao e dados
(segmentao, governana e execuo)

  • Operar de forma avanada ferramentas de CRM e automao (ex.: HubSpot, Salesforce ou similares).

  • Criar e manter:

    • segmentaes

    • listas dinmicas

    • propriedades e campos do CRM

    • regras de entrada/sada em fluxos e estgios

  • Garantir qualidade e padronizao:

    • higiene de base

    • governana de campos

    • consistncia de nomenclaturas e critrios

  • Configurar UTMs/regras de tracking quando aplicvel para garantir rastreabilidade entre CRM funil receita (em parceria com Growth/Ops).

Dashboards, anlises e documentao
(viso de Land + Expand + converso)

  • Criar, manter e evoluir dashboards operacionais e gerenciais de CRM e lifecycle, contemplando:

    • viso de Land (aquisio via base): gerao de demanda, levantada de mo, MQLs, converses

    • viso de Expand (clientes): ativao, engajamento, reteno, churn e expanso influenciada

    • viso de funil e converso: taxas por etapa, contribuio de CRM no pipeline e em MRR

  • Acompanhar mtricas e gerar insights contnuos, como:

    • MQLs e oportunidades geradas via base

    • converso por segmento/pas

    • churn e sinais de risco

    • expanso influenciada por comunicaes e estgios

  • Documentar e manter atualizado:

    • rguas de relacionamento

    • lgica de segmentao e critrios

    • regras de automao

    • dicionrio de campos/eventos quando aplicvel

    • leitura e governana dos dashboards

Atuao Brasil & LATAM (operao e adaptao regional)

  • Atuar com CRM e lifecycle para Brasil e Amrica Latina, garantindo consistncia e escala.

  • Adaptar cadncias e mensagens considerando:

    • idioma e variaes regionais

    • maturidade de mercado

    • comportamento e contexto cultural

  • Levar insights estruturados de LATAM para Growth, CS e Produto, contribuindo para decises e priorizao.

REQUISITOS E QUALIFICAES

O que voc precisa ter:

  • Experincia prvia com CRM, automao de marketing e/ou lifecycle.

  • Vivncia em ambiente B2B e/ou SaaS (preferencialmente com base SMB).

  • Perfil analtico e organizado: capacidade de atuar com dados, dashboards e processos.

  • Boa comunicao e habilidade de trabalhar com times multidisciplinares (Growth, Sales, Revops, CS, Produto).

Diferenciais que brilham os olhos:

  • Experincia avanada com HubSpot (ou ferramentas equivalentes) e automaes mais complexas.

  • Experincia com Looker / Looker Studio, GA4 e leitura de funil/converses.

  • Vivncia com reativao de base e gerao de demanda via CRM.

  • Espanhol intermedirio/avanado para suportar operao e comunicao com LATAM.

  • Conhecimento de mercados LATAM e atuao multicultural.

SALRIO E BENEFCIOS

Remunerao competitiva
Salrio fixo a combinar

Vale-Alimentao
R$32,67 por dia, mdia de R$720,00 por ms.

Auxlio Educao
R$212,00 por ms no nosso benefcio flexvel, para investir no seu crescimento pessoal e profissional.

Sade e Bem-estar
Plano de sade com subsdio
Plano odontolgico completo
Seguro de vida
Wellhub (antigo Gympass) cuide do corpo e da mente com acesso a academias, apps e muito mais!

Vale-Transporte mobilidade garantida.

Fluency Academy
Tenha acesso a 8 idiomas, com descontos exclusivos, para impulsionar sua carreira!

IPOG
Descontos em mensalidades de Graduao, Ps-Graduao e Cursos de Curta Durao!

Convnio Nacional com o SESC lazer e cultura para toda a famlia.

Day Off no seu aniversrio aproveite o seu dia como quiser!

No dress code aqui, voc livre para ser quem !

DIFERENCIAIS

  • Plano de Carreira oportunidades reais de crescimento

  • Stock Options aps 2 anos (mediante elegibilidade)

  • Licena Maternidade e Paternidade Estendidos
    Mais tempo para curtir e cuidar desse momento to especial com sua famlia. (6 meses / 20 dias)

INFORMAES ADICIONAIS

  • Regime de contratao: CLT

  • Modelo: Remoto

  • Horrio de trabalho: segunda sexta-feira, das 08h s 18h.

To apply: https://weworkremotely.com/remote-jobs/auvo-tecnologia-analista-sr-lifecycle-crm-remoto

Remote Jobs (Work From Home)

Brevo: Spontaneous Application (Hybrid Remote Policy)

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Headquarters: Noida, Uttar Pradesh

URL: http://brevo.com

At Brevo, were not just building a CRM. With our technology, were helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, were proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countriesfrom NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelintrust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion – and were just getting started!
Didn’t find what you were looking for?
Brevo is always looking for awesome talent. Share your resume and help us get to know you!
We also encourage you to follow us on LinkedIn as new positions are added there frequently.
Whoever you are, wherever youre from, if this role speaks to you, wed love to hear from you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/brevo-spontaneous-application-hybrid-remote-policy-1

Remote Jobs (Work From Home)

Xlysi: Business Process Analyst | W2 Only | Fully Remote |

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Headquarters: SFO, CA.

URL: http://xlysi.com

  • Salesforce CRM Navigation and troubleshooting.
  • DocuSign CLM Contract Lifecycle Management expertise.
  • Oracle ERP Hands-on experience with ERP systems.
  • CPQ Platforms Configure, Price, Quote system knowledge.
  • Jira & ServiceNow Managing and monitoring enhancements.
HR

Xlysi LLC, Expert Portal Solutions
251 Milwaukee Ave, Buffalo grove, IL 60089
Web : http://www.xlysi.com
E-mail: hr@xlysi.com

Our training portal registration:

http://xlysi.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=345179&portalID=2106

To apply: https://weworkremotely.com/remote-jobs/xlysi-business-process-analyst-w2-only-fully-remote

Remote Jobs (Work From Home)

Copper CRM: Staff Software Engineer

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Headquarters: Remote

URL: http://copper.com

Copper isnt just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that work in the background so businesses can focus on keeping up their long-term connections.

Copper surprises people: Clients tell us they actuallylove their CRM, but this notion was previously a feat of impossibility. Were turning CRM on its head by offering a beautifully crafted, Google Workspace-native tool that offers productivity, organization and visibility.Its an exciting time to be part of Copper. Were expanding into new product areas with a goal to deliver a suite of customer-growth solutions. There are few individual players left in the business productivity category who are truly capable of capturing significant market share. Were one of them with a strong foothold in the space, and funds raised of $100 million.

Copper is looking for a positive, customer-orientedStaff Software Engineerto join one of our product development teams. You will act as a Technical Lead on projects, guiding architectural decisions and sharing your knowledge to mentor other engineers. You will work in Coppers server tech stack for the purpose of adding and improving features for our CRM and advancing the overall technology platform.

At Copper, we have highly collaborative cross-functional teams, so you will need to be comfortable coordinating with team members composed of client and server engineers, QA engineers, product managers, and user-experience designers, across the entire software development lifecycle and tech stack. At times, you will also be working closely with the DevOps Team to help resolve application related infrastructure issues.

Your influence will help shape Copper’s decisions at all stages of the software development lifecycle – definition, development, delivery, and observability. You like to solve problems, guide architectures, and set engineering best practices.

This role reports into an Engineering Manager and is a fully remote position. You will work closely with our product and engineering team members located across the US, Canada, and UK.

Our tech stack is Ruby on Rails, Ember.js, WebExtensions, Postgres, OpenSearch, Redis, and Resque. We use containerization and container orchestration (Docker, Kubernetes).

What youll do…

  • Drive the design and implementation of highly scalable and available distributed SaaS solutions.
  • Participate in critical component design and advise on strategic technical direction.
  • Work closely with architects, team leaders and engineers to implement solutions.
  • Mentor and train fellow software engineers on software development best practices.
  • Research and recommend new technologies to ensure application scalability, maintainability and quality.
  • Ensure technical documentation for solution designs is created and maintained.
  • Drive quality through the creation of end-to-end tests.
  • Collaborate with peers and stakeholders for technology advancement and product delivery.
  • Participate in Product discussions to advise on and influence the roadmap.

What youll bring …

  • 8+ years of experience in backend engineering, with 2+ years in a Staff. Ideally, youll have some experience focused on both front-end and back-end technologies simultaneously.
  • Expertise in Ruby on Rails with ability to ramp quickly.
  • Deep knowledge of distributed systems, database design, and API architecture.
  • Experience with queuing systems (Resque or similar), caching, and search indexing tools.
  • Deep understanding of CI/CD pipelines and tooling, with experience optimizing build, test, and deployment workflows in modern engineering environments.
  • Comfortable working in Kubernetes-based environments and with cloud infrastructure (e.g. AWS).
  • Excellent communication, cross-functional collaboration and technical leadership skills.
  • Experience working with, evolving, and improving large codebases.
  • Experience growing code, systems, and capacity for performance and scale.
  • A track record of championing observability, including monitoring, alerting, and debugging workflows across complex systems.
  • Familiarity with incident management and postmortem culture.
  • Ability to work seamlessly with remote Engineering and Product teams throughout North America.
  • An approach where you always leave the campground cleaner than you found it.

The compensation range for this role is between $175,000 – 190,000 CAD, depending on your experience, skills and qualifications. At Copper, we are committed to fair and equitable compensation practices that align with market standards.

At Copper we are committed to building and empowering a diverse and inclusive environment. We recognize that diverse teams are strong teams, so we encourage people from all backgrounds to apply.

If this opportunity sounds interesting, apply today! We would like to hear from you.

To apply: https://weworkremotely.com/remote-jobs/copper-crm-staff-software-engineer

Remote Jobs (Work From Home)

Synergis Technologies: Sales & Operations Specialist

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Headquarters: Remote

URL: http://synergis.com

Position Summary
The Sales & Operations Specialist will work with the Adept Sales team assisting in generating sales quotes and processing orders. Will work with the Finance team to ensure order integrity. Will assist Sales, Finance, and Operations teams to support overall business needs.

Duties & Responsibilities

Sales

  • Will own Quote-to-Order processes
  • Responsible to create and update sales quotes
  • Will assist sales with Licensing and Pricing strategies in Excel
  • Receive and Process orders
  • Coordinate and assist with Partner transactions (Global Footprints, DLT)
  • Will ensure Order Accuracy
  • Resolve rejected orders, working with Finance, Sales, and/or Customers as needed
  • Will send order confirmation communications to customers
  • Will assist sales with software forecasting schedule

Finance

  • Will Send Vendor Purchase Orders
  • Will Reconcile End-of-Month Software Forecast to Billings
  • Will complete requested documentation from customers COI, Vendor Forms, ACH Forms, W-9

Operations

  • Will create and update Adept Salesforce contracts and assets
  • Will generate and send Customer Authorization Codes for orders and Customer Portal Requests
  • Will receive and handle or forward Ring Group Voicemails
  • Will receive and distribute faxes

Other

  • Will support Senior Leader special projects or initiatives

Requirements

  • Bachelor’s Degree or equivalent experience
  • A minimum of 5 years in a Sales Support role
  • Accounting experience desired
  • Experience in a CRM solution required, Salesforce experience a plus
  • Experience in MS Office applications with intermediate MS Excel skills required
  • Ability to juggle multiple projects with shifting priorities
  • Good verbal and written communication skills

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation, sexual identity or handicap.

To apply: https://weworkremotely.com/remote-jobs/synergis-technologies-sales-operations-specialist

Remote Jobs (Work From Home)

Senior DevOps Engineer

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The Role: Architect of a Resilient Future

We are seeking a highly experienced and motivated Senior DevOps/Security Engineer to join our founding engineering team. This isn’t just another DevOps role. You will be the architect of the resilient, scalable, and secure foundation upon which our entire autonomous marketing platform is built. As the first dedicated DevOps/Security hire, you will have a unique opportunity to shape our infrastructure from the ground up, ensuring our platform can deliver on its promise of making brilliant marketing effortless.

We’re looking for a visionary builder who is passionate about creating robust systems that can handle enterprise-level scale while empowering our customers to compete and win.

Your Impact:

  • Build the Bedrock: Design and implement a world-class, scalable cloud infrastructure on AWS using Infrastructure as Code (IaC) principles (Terraform, CloudFormation). This is the foundation for amplifying the brilliance of thousands of businesses.

  • Automate Everything: Develop and manage sophisticated CI/CD pipelines to ensure our AI models and applications are deployed rapidly, reliably, and securely.

  • Fortify the Platform: Implement a comprehensive, proactive security program from the ground up. You will be the guardian of our customers’ data and our platform’s integrity, ensuring compliance with standards like SOC2 and GDPR.

  • Enable Hyper-Growth: Engineer our systems for massive scalability and performance, ensuring we can seamlessly onboard thousands of new customers while maintaining a flawless user experience.

  • Drive Intelligence-Led Operations: Establish robust monitoring, logging, and alerting systems that provide deep insights into system health and performance, allowing for proactive optimization and issue resolution.

Who You Are:

  • A seasoned DevOps or SRE professional with 5+ years of experience, bringing a security-first mindset to everything you do.

  • An expert in cloud platforms (preferably AWS), containerization (Docker, Kubernetes), and Infrastructure as Code (Terraform, Ansible).

  • A proactive builder who thrives in a fast-paced, high-growth startup environment.

  • You’re not just looking for a job; you’re looking to join a mission-driven team with a proven leader and build something that will redefine an industry.

  • You are inspired by the challenge of building a platform that levels the playing field for visionary entrepreneurs.

What We Offer:

  • Competitive Salary: $130,000 – $150,000 annually.

  • Founding Team Equity: A generous equity package, because you are a crucial part of our success story.

  • Comprehensive Benefits: flexible work schedule, and unlimited PTO.

Unmatched Opportunity: The chance to build the infrastructure for a category-defining company and work alongside a world-class team.

Remote Jobs (Work From Home)

Wherefour: QA / Product Testing Specialist

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Headquarters: Petaluma CA

URL: https://wherefour.com

The Opportunity

100% remote and full-time, with benefits.

Material traceability is a key trend in manufacturing, and especially critical these days. It also presents some complex challenges, so our mission is to take the “difficult” and break it down into a simple and elegant experience for our customers.

We need someone who is interested in helping companies that make products prepare for the future of manufacturing. Whether those products are packaged food and beverages, vitamins, machine parts, chemicals, electronics, cannabis, pharmaceuticals, or clothing, these companies need a modern tool to solve their traceability and business challenges.

What You’ll Do

Ensure the quality and reliability of our platform by designing and executing comprehensive test strategies, validating new features, testing integrations to other systems, and identifying issues before they reach customers. You’ll also help maintain quality standards for the tools and cloud infrastructure used daily by our development, customer success and sales teams.

You will need solid skills with manual software testing, with experience testing web-based applications.

Ideally, you are familiar with accounting and finance, manufacturing, warehousing, and inventory control concepts and have some experience with packaged goods businesses. For our app and our customers, data integrity, accuracy and reliability are paramount.

Bonus skills include familiarity with Ruby on Rails and Javascript-based apps and automated testing tools. Some basic programming knowledge or background is also a plus.

About Us

We’re a company with a distributed workforce of 18 employees that is globally-focused and growing. We have customers in the U.S., Canada, Europe, Australia/New Zealand and South America.

We offer health care, dental, vision, 401k benefits, stock options, 11 paid holidays and 2 weeks of PTO that increases for each year of service.

Qualifications & Experience:

  • At least 2 years of professional QA or product testing experience with commercial B2B or enterprise-level applications.

  • At least 2 years experience working remotely.

  • Excellent verbal and written communication skills.

  • Self-driven, think like an owner and care about the quality of your work and the end result.

  • Constantly curious and enjoy learning new techniques or skills.

  • Take responsibility for ensuring solutions solve customer pain and are easy to use, catching issues that would impact usability or data integrity.

  • Appreciate variety and a culture attuned to creating a solid, accurate and high quality product and customer experience.

  • Collaborative and are able to give and receive constructive feedback and work well in a remote team with different time zones.

  • Excellent sense of humor about yourself and your work.

  • Find AI interesting, but do NOT use or need to rely on AI tools to do your work.

Please note:

  1. You must live in the USA or Canada.
  2. We will not respond to inquiries via our public website, LinkedIn, phone calls, etc.

To apply: https://weworkremotely.com/remote-jobs/wherefour-qa-product-testing-specialist

Remote Jobs (Work From Home)

Turtles: Customer Happiness Advocate (Remote – Canada, UK, Spain, Finland)

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Headquarters: Finland

URL: https://www.turtles.com/

Customer Happiness Advocate (Remote – Canada, UK, Spain, Finland)

Job description

Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

We’re looking to fill this role immediately, so please apply ASAP!

Responsibilities

  • Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
  • Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
  • Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
  • Completing follow-up documentation after each customer ticket.
  • Offer needs-based solutions, not pushy sales.
  • This is not a regular 9-5 job – We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
  • Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Requirements

  • In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
  • Modern computer skills:Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
  • Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute (Test yourself online if unsure!)
  • Excellent written and spoken communication skills
  • Ability to multi-task in a fast-paced environment
  • Willingness to help our customers and provide them with a personal experience
  • Creative problem solver
  • Ability to continuously develop and adapt to a growing team
  • You hold yourself to high ethical standards
  • Proofread your application!

Benefits

  • The starting salary for this role is 2400 EUR or 3875 CAD per month, depending on your location plus extra pay for Sunday shifts.
  • 4 weeks of paid vacation per year.
  • Private health insurance.
  • Home office: we will provide any upgrades you need to your home office setup
  • A Kindle with unlimited budget: any Business Book is yours to read!
  • Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas.
  • Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
  • Gifts: we believe in celebrating… it’s part of our Work Hard / Play Hard Culture!

To apply: https://weworkremotely.com/remote-jobs/turtles-customer-happiness-advocate-remote-canada-uk-spain-finland

Remote Jobs (Work From Home)

Hightouch: Implementation Manager, EMEA

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Headquarters: California

URL: https://hightouch.com/

About The Role

As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouchs Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers’ existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What Youll Do

  • Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
  • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
  • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
  • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
  • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
  • Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
  • Build relationships with technical stakeholders within customer organizations
  • Contribute to product development by providing feedback to our engineering team
  • Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We’re Looking For

  • 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
  • Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
  • Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
  • Experience creating and optimizing implementation processes that can scale across an organization
  • Excellence in technical project management with ability to manage multiple concurrent implementations
  • Strong presentation and facilitation skills with ability to command a room of technical and business audiences
  • Experience working with data warehouses, ETL processes, and marketing technology is a plus
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

The salary range for this position is$140,000-$180,000 OTE USDper year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

To apply: https://weworkremotely.com/remote-jobs/hightouch-implementation-manager-emea

Remote Jobs (Work From Home)

Client Support Specialist

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About the Role

This is not a traditional call center roleyou will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).

This role is open to candidates of all experience levelswhat matters most is your ability to handle business customers professionally and solve problems effectively.No specific degree required.

Success Factors

  • Customer-Centric Mindset You genuinely care about helping customers and take ownership of their problems.

  • Strong Communication Skills Clear, professional English (both spoken and written) is critical for success in this role.

  • Proactive Problem-Solving You dont just follow scriptsyou think critically and find long-term solutions for customers.

  • High Accountability We value people who hold themselves to high standards and consistently deliver results.

Responsibilities

  • This is primarily a voice-based role, with additional responsibilities that include handling emails as needed

  • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time

  • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

  • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

  • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

  • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

  • Uphold ourvaluessuch as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Why Join Clipboard Health?

  • 100% Remote Always. Work from anywhere in the world.

  • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

  • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shotour selection is based on real-world problem-solving ability, not just credentials.

  • Opportunity to make a significant impact with our workplace customers

Hiring Process

  1. Application

  2. Case Study

  3. Interview with Hiring Manager

  4. Executive Interview

  5. Offer

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