Remote Jobs (Work From Home)

Headquarters: Pozna Poland

Freelance Email and Chat Customer Support Portuguese Speakers Are you a Polish-speaking freelancer looking for a flexible and fully remote opportunity? We are hiring freelance customer support agents to handle email and chat communications for international clients. What We Offer 100% remote work from anywhere in the worldMonday to Sunday, daytime shifts only, you decide how many hours and whenNo phone calls or sales strictly email and chat supportAvailable project of only correction of email (Polish)Fixed hourly rate of 10-15euro per hourPaid training at 10euro per hourStable, long-term collaboration Requirements C1 level Polish with English communication skills (B1)Freelancer status (or willing to have it)Excellent written communication skills and attention to detailReliable, proactive, and professional You will never be asked to pay anything to get the job training is fully paid.

To apply: https://weworkremotely.com/remote-jobs/velenosi-meredith-freelance-email-and-chat-customer-support-polish-speakers

Headquarters: Arlington Virginia United States

We are seeking a remote Travel Customer Support representative to handle customer questions, bookings, and general trip assistance. Youll provide timely and clear support to make sure customers have a positive travel experience, all from the comfort of home.Responsibilities: Assist customers with booking flights, hotels, and transportation. Provide clear and friendly support through phone, email, or chat. Answer basic travel questions and guide customers to the right options. Update reservations and confirm details for accuracy. Support the team with day-to-day travel service tasks. Qualifications: Strong communication and customer service skills. Comfortable using computers and online booking systems. Ability to stay organized and pay attention to detail. Friendly, helpful, and patient with customers. Previous experience in customer service or hospitality is a plus, but not required. Job Type: Remote Full-time or Part-time Benefits: Flexible schedule opportunities Work from home Training and growth potential Supportive team environment

To apply: https://weworkremotely.com/remote-jobs/remotetravelcareers-travel-customer-support

Headquarters: Remote

Technical Support Lead – JD (Support Manager) Location: RemoteDepartment: Customer SupportReports To: Head of Support About Us:Smartlead is a cutting-edge platform designed to transform a companys cold email outreach into a consistent revenue-generating machine. Smartlead empowers businesses to enhance their engagement with prospective customers, efficiently driving revenue growth. With a global presence and a rapidly expanding customer base, Smartlead has become one of the fastest-growing Sales Tech platforms, supporting 16,000 businesses worldwide, sending 14 million emails every day. Job overview:As a Support Team Leader / Support Manager, you will be responsible for managing the support team, ensuring timely and high-quality resolution of customer queries, and collaborating with engineering and product teams to enhance customer experience. You will play a key role in maintaining SLAs, managing escalations, and continuously improving support operations. Key responsibilities: Oversee day-to-day operations of the support team, ensuring efficient handling of support tickets and customer inquiries.Monitor and manage support queues, team rosters, break schedules, and shift planning to maintain optimal coverage.Handle customer escalations professionally, ensuring timely resolution and customer satisfaction.Collaborate with the engineering and product teams to provide feedback on recurring issues and suggest improvements to reduce ticket volume.Ensure adherence to SLAs and key support metrics (response time, resolution time, CSAT, etc.).Coach, mentor, and develop support agents to enhance performance and customer service skills.Conduct regular performance reviews and provide constructive feedback to the team.Analyze support data and trends to identify areas for improvement and implement process optimizations.Drive initiatives to improve the customer support experience through automation, documentation, and self-service resources.Own the post-support retrospective process, identifying gaps and working cross-functionally to address them.Maintain an in-depth understanding of Smartlead’s platform and cold emailing best practices to support the team effectively.Ensure team members take ownership of tickets, following up with engineering and customers until resolution.Aggregate common user questions into the Help Desk with thorough guides, videos, and articles.Collect and manage feature requests from customers, ensuring they are logged appropriately for the product team. Requirements Experience: 5+ years in customer support with at least 2 years of team management experience , preferably in a SaaS or tech environment.Skills: Strong leadership, team management, and conflict resolution skills.Technical Knowledge: Familiarity with support tools (Zendesk, Freshdesk, Gleap, etc.) and ticketing systems.Communication: Excellent written and verbal communication skills.Problem-Solving: Ability to analyze complex issues and collaborate with cross-functional teams to resolve them.Customer-Centric Mindset: Passion for delivering a great customer experience and driving improvements.Flexibility: Ability to work in a fast-paced, evolving environment and manage multiple priorities.Understanding of cold email campaign strategies and outreach best practices is a plus.Prior experience working in a startup environment is a bonus.Availability to work in rotating shifts, including night shifts, as needed. Why Join Smartlead.ai? Opportunity to work with a dynamic and growing AI-powered platform.A collaborative and customer-first work culture.Career growth opportunities in a fast-scaling company.Competitive salary and benefits package. If youre passionate about customer success and have experience leading support teams, wed love to hear from you! Apply now and be a part of Smartlead.ais journey in redefining lead generation.

To apply: https://weworkremotely.com/remote-jobs/nexthire-smartlead-ai-customer-support-technical-lead

Headquarters: Rio de Janeiro State of Rio de Janeiro Brazil

Freelance Email and Chat Customer Support Portuguese Speakers Are you a Portuguese-speaking freelancer looking for a flexible and fully remote opportunity? We are hiring freelance customer support agents to handle email and chat communications for international clients. What We Offer 100% remote work from anywhere in the worldMonday to Friday, daytime shifts onlyNo phone calls or sales strictly email and chat supportFixed hourly rate of 10-15euro per hourPaid training at 10euro per hourStable, long-term collaboration Requirements C1 level Portuguese with English communication skills (B1)Freelancer status with the ability to issue invoicesExcellent written communication skills and attention to detailReliable, proactive, and professional You will never be asked to pay anything to get the job training is fully paid.

To apply: https://weworkremotely.com/remote-jobs/velenosi-meredith-freelance-email-and-chat-customer-support-portuguese-speakers

Headquarters: Remote

Role DetailsType of Support:Omnichannel (Emails, Chat, Calls), Japanese and EnglishContract Duration:Full TimeTraining Schedule:To be DeterminedWork Schedule:To be DeterminedWork Type and Location:RemoteExpected Start Date:September 11, 2025About UsPartnerHeroandCrescendohave joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHeros world-class outsourcing and human-centered approach with Crescendos expertise in customer experience and operational excellence, we are redefining the future of CX.Together, were introducing Augmented AI – a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core.Powered by Crescendo, PartnerHeroconnects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.The RoleWe are seeking a Bilingual Customer Support Specialist with strong proficiency in Japanese, including formal and business-level communication (Keigo). As a Bilingual Japanese (Keigo) Customer Support Specialist,you will handle requests, bug reports, and various issues reported by our users from our online learning platform via tickets and provide phone support in native, honorific Japanese. You will be the primary contact between our existing and potential students and instructors in the Japanese market. Additionally, you will be responsible for ensuring the quality of courses uploaded to the platform by reviewing them for compliance with policies and quality criteria. We are interested in hiring individuals with a commitment to customer satisfaction, critical thinking, reading between the lines, and the ability to make quick and accurate decisions.What Youll Do:Provide professional, empathetic, and helpful responses to customer support tickets via email, phone calls and internal toolsMaster the product you support, learning all its nuances and keeping up-to-date with the latest updates and support policiesTroubleshoot technical issues reported by students and instructors and offer solutions or workaroundsWork on special short-term projects required and requested by hiring clientWhat We Expect From You:1+ years of experience in customer support for Japanese BusinessesAdvanced (C2) English Level; written and spokenKnowledge and experience in using Honorific Japanese (Keigo)Amazing customer service skillsProactive attitude and willingness to take initiative without being asked toAbility to quickly communicate through accurate and timely typingStrong attention to detailAbility to work with minimal supervisionAbility to handle difficult conversations and challenging situationsStrong reading comprehension and problem solving skillsStrong technical proficieny with web, computers and smartphonesFlexibility with schedules and day offsAbility to provide workarounds when a solution is not clear to a customerBonus if you have:Background providing customer service via email and phone support for the Japanese customer baseExperience using CRMs like ZendeskExperience using bug ticketing platforms like JiraWhat Youll Get In Return:Full-time with the potential for overtime if requested and approved.Competitive compensation based on experienceAttractive benefits package including medical, dental, and vision options based on locationAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CoreOur core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.Care for others – Cooperate, empathize, and seek opportunities to put each other first.Embrace growth – Expand your mind by taking calculated risks, developing your skills, and staying open to changeManifest trust – Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.Take ownership – Doing the right thing should come naturally.Be humble – Seek guidance, receive feedback, ask questions, and listen to your colleaguesPartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact[emailprotected].

To apply: https://weworkremotely.com/remote-jobs/partnerhero-bilingual-customer-support-specialist-japanese-keigo-and-english

Headquarters: Poland

A career at Booksy means youre part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange meaningful me time moments, were in the business of helping people thrive and feel fantastic.Working in an ever-changing scale-up where things are messy and resources are limited isnt for everyone. If you thrive in stable environments with big budgets, rigid processes and zero ambiguity, thenif were honestwere probably not for you.But if you enjoy bringing order to chaos, taking ownership, and solving complex problems at the intersection of technology, product, and customer experience, youll likely feel right at home here.The people youll like to work with and the problems youll enjoy solving:As a Product Tech & Quality Expert, your purpose will be to act as the technical backbone of second-line support making sure product issues are clearly understood, correctly prioritised, and resolved by the right teams.Youll work closely with Product, Engineering, and Customer Support to investigate bugs, reproduce issues, validate impact, and ensure nothing critical falls through the cracks. Your day-to-day impact will be felt across multiple products, including, especially during and after releases and maintenance updates. 3+ years experience in a technical, product, or quality-focused role Strong analytical skills with the ability to reproduce, verify, and prioritise technical issues Excellent task management skills and the ability to juggle multiple priorities Conversational-level English (spoken and written) English is our company language and used for all business-wide communicationIt will also help you to haveExperience working closely with Product and Engineering teams A background in SaaS, scale-ups, or fast-moving technical environments A process-improvement mindset and comfort proposing better ways of workingHands-on experience working with Jira and monitoring or observability tools such as Datadog Some of the benefits we offer are: This is a fully remote position. We take pride in being a globally distributed team. A generous holiday allowance of 26 days plus public holidays. Access to a global learning and development program, wellness benefits, and discounts across partner platforms. Our Diversity and Inclusion Commitment:We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.Kindly submit your application and CV in English to ensure it is successfully reviewed.

To apply: https://weworkremotely.com/remote-jobs/booksy-product-tech-quality-expert-12-month-ftc

Headquarters: Krakw, Lesser Poland Voivodeship, Poland

SupportYourApp is an international Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. We have international hubs and coworking spaces, and we also develop innovative products, like Quidget, to improve the customer experience every single day.About product:Quidgetis an AI Agent platform that helps businesses automate 1st-line support using smart, no-code AI agents. Our customers use Quidget to answer live chats, support emails, and onboard users while keeping humans in the loop when needed.About the role:Were now doubling down on Google Ads and other high-intent channels. Thats why were looking for a PPC Growth Specialist to own paid acquisition and help us scale whats working.This is a hands-on, execution-heavy role. Youll plan, launch, and optimize paid campaigns across Google Search, Meta, and other platforms. Youll work alongside our VP of Product, who shapes our overall strategy and supports the team in achieving ambitious results.Lets see what it takes What you will do:Own our entire paid acquisition strategy with an initial focus on Google SearchResearch keywords, competitors, & customer pain points to build high-converting campaignsWrite ads, set up campaigns, manage daily budgets, and monitor performanceOptimize key pages (like pricing, signup, or onboarding) for higher conversionRun A/B tests on copy, CTAs, and landing pages and report learnings clearlyBuild dashboards to track CAC, CPL, ROI, and LTV from paid channelsLaunch retargeting ads (e.g. Meta, YouTube) for visitors who didnt convertExplore new paid channels (LinkedIn, Reddit, etc.) once core funnel is workingWork with product marketing, design, and analytics to move fast and iterate weeklyWhat you need to succeed in this role:2+ years running Google Search Ads for SaaS, PLG, or B2B productsStrong understanding of funnel math: CPL, CAC, ROI, payback, etc.Ability to write clear ad copy that converts (text + visuals)Experience using tools like GA4, PostHog, HubSpot, Looker StudioKnowledge on how to brief landing pages or test new variantsComfort working solo on paid growth from research launch reportExperience giving weekly updates with data, not fluffWould be a plus:Hands-on experience running retargeting or worked with Meta, LinkedIn, Reddit, etc.Experience working with chatbots or AI tools (even better if youve worked with startups)Benefits and Perks:Work on a growing AI product in one of the most exciting markets;Small team, high ownership, fast execution;Business hours;Opportunity to work fully remotely;Inclusive international environment;Compensation in USD;Good bonuses for referring friends;Paid intensive training and probation;Work-life balance;Responsive management interested in your growth and long-lasting cooperation;Greenhouse conditions for self-development.*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.Are you a strategic thinker with a passion for data-driven marketing? Do you have a passion for experimenting, analyzing, and scaling SaaS or AI-powered products?Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Know someone perfect for the role? Refer them and get rewarded!Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-ukrainian-ppc-growth-specialist-ai-saas-product

Headquarters: Santiago de Quertaro, Quertaro, Mexico

ALTEN Mxico es una filial de ALTEN Group. ALTEN Group ha sido un lder en ingeniera y tecnologas de la informacin por ms de 30 aos y opera en 30 pases a lo largo de Europa, Norteamrica, Asia, frica y Medio Oriente, empleando a ms de 46,000 personas, de las cuales el 88% son ingenieros.DRE RFHM (Mid-Level): Qu es?Un Design Release Engineer (DRE) RFHM es el responsable tcnico del mdulo de radiofrecuencia y sistemas relacionados (como TPMS) en el vehculo. Acta como el punto central entre Stellantis, los proveedores y otras reas para garantizar que el componente cumple con todos los requisitos.Qu hace y cmo lo hace?Gestiona proveedores para asegurar que el hardware, software y validaciones se entreguen a tiempo y sin defectos.Implementa cambios de ingeniera y resuelve problemas tcnicos usando sistemas como GIM, desde la fase de desarrollo hasta los reportes de garanta.Crea boletines de servicio (TSB) y actualizaciones de software para corregir problemas en vehculos ya vendidos.Garantiza el cumplimiento normativo de todos los dispositivos inalmbricos del vehculo para su venta global.Su rol es clave para asegurar la funcionalidad, calidad y confiabilidad de los sistemas de comunicacin y seguridad del automvil. Ttulo universitario en Ingeniera Electrnica, Ingeniera Mecatrnica, Ingeniera en Comunicaciones y Electrnica, Ingeniera Automotriz o una carrera afn.Experiencia de 3 a 5 aos Gestin de Ciclo de Vida de Componentes Electrnicos (CR, EBOM, Liberacin), nivel intermedio (3-5 aos de experiencia).Conocimiento Tcnico y Gestin de Sistemas RFHM (Radio Frequency Hub Module), nivel intermedio (2-5 aos de experiencia).Conocimiento Tcnico y Gestin de Sistemas TPMS (Tire Pressure Monitoring System), nivel intermedio (2-5 aos de experiencia).Resolucin de Problemas con Metodologas Estructuradas (8D, Anlisis de Causa Raz), nivel intermedio (3-5 aos de experiencia).Conocimiento en Redes Vehiculares CAN & LIN, nivel intermedio (2-5 aos de experiencia).Diagnstico Vehicular y Interpretacin de DTCs, nivel intermedio (2-5 aos de experiencia).Gestin de Proveedores (Tier 1) en Entorno Automotriz, nivel bsico a intermedio (1-3 aos de experiencia).Herramientas como (GIM, EROM, WebCN, QNA), nivel bsico (al menos 1 ao de experiencia o exposicin comprobable).Gestin de Proyectos con JIRA, nivel bsico a intermedio (1-3 aos de experiencia).Normativas de Cumplimiento para Dispositivos Inalmbricos (FCC, CE), nivel bsico (al menos 1 ao de experiencia o conocimiento acadmico slido).Procesos de Validacin de Hardware y Software Automotriz, nivel bsico a intermedio (1-3 aos de experiencia).Intermedio/Avanzado (Conversacional Fluido) Sueldo competitivo Prestaciones superiores a la ley Plan de crecimiento y desarrollo profesional Esquema de trabajo remoto

To apply: https://weworkremotely.com/remote-jobs/alten-mexico-1210-design-release-engineer-dre-rfhm-ie2

Headquarters: Vietnam

Connect with us to connect the world.12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.We are seeking a dynamic and experienced Senior Customer Support to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.Most importantly, we always listen, and we dont judge.Join us in crafting this exciting journey, where your contribution will be key to our success!Responsibilities:Resolve customer complaints via email or social media.Assist customers by providing the information they require.Communicating and coordinating with colleagues and other departments as necessary.Track bad reviews and support cases to identify problems & resolve them.Suggest and make changes to improve operational workflows. Up to 2-3 years of experience in CS.Verbal and written fluency in English.Knowledge of Internet services and software technologies.Knowledge of Zendesk is a plus.Self-organized and great time management skills.Strong problem-solving and multitasking skills.Can raise a question and/or deliver any issue to the responsible person.Quick to adapt to changing situations.Quick in responding and an ability to prioritize tasks.Looking for a long-term job. Engaging work on a product that enables millions of travelers to book their trips daily;Full-time remote working – 5 days a week, 8 hours per day; (working time – negotiable)Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);Internal growth and internal mobility opportunities;Competitive annual leave, sick leave, and public holidays;Annual company offsite in Thailand;High-growth start up international environment.What should I do to dive into 12Go company culture?Apply! Update your CV and get ready to experience the best interview flow with our top talents.We cant wait to see you and share this awesome adventure together!

To apply: https://weworkremotely.com/remote-jobs/12go-asia-senior-customer-support-remote

Headquarters: Bengaluru, Karnataka, India

Company DescriptionAt OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.Job DescriptionWe are seeking dedicated individuals to join our dynamic team remotely as Remote Customer Support Reps. This global opportunity is designed to be accessible to everyone, including skilled and unskilled professionals, freelancers, stay-at-home moms and dads, and the physically challenged.Position Overview:As aRemote Customer Support Reps, you will play a vital role in managing and optimizing the companys accounts receivable processes. Your contributions will ensure timely and accurate invoicing, collections, and reconciliation, while fostering positive relationships with clients and internal teams.Key Responsibilities:Invoice Management: Prepare, issue, and track accurate invoices for clients.Payment Oversight: Monitor and manage incoming payments, ensuring proper allocation and reconciliation.Collections: Proactively follow up on overdue accounts and collaborate with clients to resolve payment delays.Account Reconciliation: Regularly reconcile accounts receivable ledgers to ensure accuracy and compliance.Reporting: Generate detailed financial reports, highlighting key metrics and trends.Client Communication: Serve as the main point of contact for customer inquiries related to billing and payments.Process Improvement: Identify opportunities to streamline accounts receivable processes and implement best practices.Who Can Apply:This opportunity is open to individuals from all walks of life, including:Skilled professionals with accounts receivable or finance experience.Unskilled individuals looking for a chance to develop their skills.Stay-at-home moms and dads seeking flexible, remote work opportunities.Physically challenged individuals who bring unique perspectives and talents.Qualifications:Experience: While prior experience in accounts receivable or a related field is preferred, it is not mandatory. Training and support will be provided.Technical Skills: Basic proficiency with accounting software and Microsoft Excel is a plus.Communication: Strong verbal and written communication skills to interact effectively with clients and teams.Detail-Oriented: Exceptional attention to detail and accuracy in financial records.Problem-Solving: Ability to resolve billing issues and customer concerns efficiently.Adaptability: Comfortable working independently in a remote and multicultural environment.Why OranjeBor Energie BV?Flexible work-from-home opportunity accessible to a global audience.A diverse and inclusive workplace that values collaboration and individuality.Competitive compensation and potential for future growth within the company.How to Apply:If youre ready to embrace this exciting opportunity and contribute to a supportive and inclusive work environment, wed love to hear from you! Please submit your resume and a brief cover letter to [[emailprotected]] for more information.QualificationsQualifications:Experience: While prior experience in accounts receivable or a related field is preferred, it is not mandatory. Training and support will be provided.Technical Skills: Basic proficiency with accounting software and Microsoft Excel is a plus.Communication: Strong verbal and written communication skills to interact effectively with clients and teams.Detail-Oriented: Exceptional attention to detail and accuracy in financial records.Problem-Solving: Ability to resolve billing issues and customer concerns efficiently.Adaptability: Comfortable working independently in a remote and multicultural environment.Additional InformationIf you are passionate about delivering exceptional customer service, including collections, and thrive in a remote work environment, we would love to hear from you. Please submit your resume and cover letter

To apply: https://weworkremotely.com/remote-jobs/jobs-for-humanity-remote-customer-support-reps