Remote Jobs (Work From Home)

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 1 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen.

Learn more about us on ourYouTube ChannelorBlog Posts

Who you are:

Senior Customer Support Specialists (SCSS) are subject matter experts on assigned Product and Features. The core duties of the SCSS are to provide advanced support for assigned escalated Product ticket queues as well as work alongside Customer Support Representatives (CSR) to resolve on-demand inbound support requests. Senior Customer Support Specialists review the escalated ticket notes provided by Customer Support Representatives and follow the escalation procedures as needed to troubleshoot and resolve these tickets.

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What Youll Do:

• Specialized subject matter expert and escalation resource within the Support organization
• Assists Customer Support Representatives (L1) with on-demand live inbound support requests
• Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases
• Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s)
• Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution
• Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process
• Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required
• Continually assesses support processes to identify potential improvements
• Attend product team meetings and sprint reviews regularly.
• Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3)
• Submits major bug information drafts within their associated product group(s) to Support Product Managers
• Submit feedback to the Manager of Customer Support regarding the Customer
• Support Representatives (L1) escalation notes & customer-facing communications

What Youll Bring:

• To perform this job successfully, an individual must be able to perform each essential duty
• satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
• ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• BA/BS in Computer Science or equivalent combination of education and experience.
• 1+ year of experience with GoHighLevel Product
• This is a promotable opportunity for a Customer Support Representative (Level 1).
• Excellent oral and written communication skills as it relates to technical and product concepts
• Demonstrates a proactive motivation to solve tough technical problems.
• Ability to work independently and as part of a team.
• Outstanding attention to detail and personal organization.
• Must be self-motivated and know when to escalate or seek guidance.
• Detail-oriented and able to accomplish a wide variety of tasks in a fast-paced environment
• Ability to diagnose, troubleshoot and resolve issues over the phone, email, or chat
• Comfortable conversing over live Zoom and Phone conversations is a requirement
• 1-3 yrs of experience with inbound and outbound phone calls, not required but a plus!
• 1-3 yrs. experience in Client Relations and technical customer support experience, not required but a plus!
• Superior customer service skills.
• Outstanding analytical and problem-solving skills
• Strong interpersonal skills
• Ability to explain complex technical concepts.
• For anyone applying from the Support department, this is a promotable opportunity for CSR 2

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

In order to work remotely you must have your own:

• A Laptop
• USB headset (customer facing) or working mic and speakers on the laptop
• USB webcam or a working and quality webcam built into the laptop
• Reliable high speed broadband connection
• Your internet speed should be at least 20 Mbps download speed range for quality video/Zoom calls

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Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

#LI-Remote #LI-KK1

DO NOT APPLY IF YOU ARE NOT CURRENTLY LIVING IN THE UNITED STATES OF AMERICA.

• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.

https://form.jotform.com/ChristopherLance/work-from-home-assistant

Company Overview
We are a professional estate research andheirlocation firm that helps individuals discover and claim inheritances from estates where beneficiaries could not initially belocated. Our team works with attorneys, probate courts, and estate administrators tolocaterightful heirs andassistthem through the claim process.

Position Summary
We are seeking motivated sales professionals to join our team as Missing Heir Specialists.In this role, you will contact individuals who may be entitled to inherit assets from estates we are researching.Your responsibility is to explain the opportunity, verify their interest, and secure a signed contingent fee agreement allowing our firm torepresentthem in recovering their inheritance.

This is anextremely fast-paced, high-volume sales environment.Representatives will handlea large number ofcalls daily and must be comfortable moving quickly between conversations while maintaining professionalism and clarity.

Key Responsibilities

• Contact potential heirs by phone using company-provided leads

• Explain estate recovery opportunities and how the process works

• Build trust and rapport with individuals who may be unaware of their inheritance

• Clearly present and secure signed contingent fee agreements

• Maintainaccuraterecords of conversations and agreements

• Follow up with potential heirs and guide them through the onboarding process

• Work closely with research and legal teams to ensure smooth case processing

• Thrive in a fast-moving environment where responsiveness and efficiency are critical

Why Join Us

• Unique and meaningful work helping people discover rightful inheritances

• Warm leads provided (individuals alreadyidentifiedthrough research)

• Support from experienced legal and research teams

• Opportunity for strong commissions and career growth

• A fast-paced environment suited for motivated sales professionals

Qualifications

• Heir Search experience a plus

• Strong phone sales or consultative sales experience preferred

• Ability to perform well in anextremely fast-paced sales environment

• Customer Service

• Compassionate

• Excellent communication and persuasion skills

• Ability to explain complex topics in a simple and trustworthy way

• Comfortable handling sensitive conversations about estates and inheritance

• Self-motivated, organized, and results-driven

Compensation

• Base salary plus commission

• High earning potential based on signed agreements

• Performance bonuses available

• Remote work opportunities
• Benefits:
• Medical, Dental, Vision, FSA, HSA (60 day waiting period applies)
• Life Insurance, Short Term/Long Term Disability (60 day waiting period applies)
• Employee Assistance Program (EAP)
• 401 K
• 10 days Paid Time Off (PTO – 90 day waiting period applies)
• 12 hours Volunteer Time Off (VTO)

About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it mostremoving barriers and reimagining what’s possible in Medicaid healthcare delivery.

Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

About this role

As the Director of MedEcon, you will be a key leader in the organization covering claims-based analysis, actuarial science, and medical economics. This is a foundational finance role that requires both strategic vision and hands-on execution. You will be responsible for building out the next generation of actuarial and medical economics

Summary

Are you detail-oriented and passionate about ensuring great user experiences? Topstep is looking for a Junior Manual QA Engineer to join our quality team and help ensure our trading platform delivers reliable, high-quality experiences to our users. In this role, you’ll test features across our web applications, identify bugs, and work closely with engineers and product teams to maintain quality standards.

You’ll gain hands-on experience testing complex trading platform features, learning about financial technology, and developing your QA skills in a fast-paced environment. You’ll execute test cases, perform exploratory testing, and contribute to improving our testing processes. This is an excellent opportunity to build a strong foundation in quality engineering.

This role is ideal for someone who is naturally curious, enjoys finding edge cases, and wants to grow a career in quality assurance. You’ll work alongside experienced QA engineers and developers who will help you learn industry best practices and develop both technical and soft skills.

Key Responsibilities

• Execute manual test cases across web applications to validate functionality, usability, and quality.
• Perform exploratory testing to uncover edge cases, usability issues, and potential bugs.
• Document and report bugs clearly with detailed reproduction steps, screenshots, and expected vs actual behavior.
• Collaborate with engineers and product managers to understand feature requirements and acceptance criteria.
• Verify bug fixes and participate in regression testing before releases.
• Contribute to maintaining and improving test case documentation.
• Test across different browsers, devices, and user scenarios to ensure consistent experiences.
• Participate in daily standups and provide clear status updates on testing progress.
• Learn and apply QA methodologies, testing techniques, and best practices.
• Ask questions and seek