Printeez: Bilingual Customer Service & Tech Support Agent

Headquarters: Quebec, Canada
URL: http://printeez.com
What you’ll do every day :
- Handle inbound tickets, live chat, and phone calls in both English and French. You switch languages as naturally as you breathe
- Help customers with order status, production timelines, reprints, refunds, artwork issues, and account questions.
- Become a Printeez platform expert, you’ll be the person customers trust to know the system inside-out.
- Onboard new customers via video call and guide them through the platform for the first time.
What you need :
- Fully bilingual : English AND French, written and spoken, professional level in both. This is non-negotiable.
- 12+ years in customer service : you know what a good CS interaction looks like because you’ve been doing this.
- Tech-savvy :you pick up new software fast and aren’t intimidated by new tools
- Remote-work ready : you’ve worked remotely before and know how to stay disciplined, accountable, and communicative without anyone watching over your shoulder.
- Reliable internet + professional, quiet remote workspace
- Available MondayFriday, Full-time (possibility of overtime during black friday season)
Bonus points if you have: experience in e-commerce or print-on-demand, familiarity with Zendesk or RingCentral, or a track record of handling high ticket volumes with consistently high quality.
We sincerely thank every candidate who takes the time to apply. Due to the high volume of applications we receive, only candidates selected for an interview will be contacted. If you do not hear from us within 3 weeks of submitting your application, please consider that your application was not retained at this time. We encourage you to apply again for future opportunities. We keep all CVs on file for 6 months.
To apply: https://weworkremotely.com/remote-jobs/printeez-bilingual-customer-service-tech-support-agent
Site Reliability Engineer US West
Principal Solution Architect Professional Services Finance
Senior Technical Success Manager
Senior Talent Acquisition Coordinator
Studio Manager
Technical Support Operator
THIS IS WHO YOU ARE
You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.
Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!
You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.
WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.
MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:
Hiring for day shift employees CST.
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
Ensuring customer satisfaction
You must know Linux like your favorite cheeseburger and fries combo! Here are your other amazing attributes:
Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.
Must be able to work under pressure when bad stuff happens and get the job done.
Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required.
Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus.
Working Knowledge of Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or “SHOW PROCESSLIST”
WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.
With plush benefits, paid vacation time,and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:
- Competitive pay between $14 to $20 per hour (depending on experience)
- Comprehensive health, dental, and vision insurance plans (US only)
- Flexible scheduling, & paid vacation benefits.
- A variety of other perks and benefits
All our positions are full-time employment, so we expect KnownHost to be your only hosting related job.
All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!
Apply today and let us get to know you!
Commercial Associate
Molecule and BIO.xyz are building the foundation of Decentralized Science (DeSci) where biotech meets web3 to make scientific research community-owned, transparent, and faster to market.
Molecule provides the infrastructure to turn intellectual property (IP) into programmable, on-chain assets through our IP-NFT framework and evolving protocol stack. This enables researchers, patients, and communities to fund and govern biotech projects in new, open ways.
BIO.xyz is the coordination and economic layer of DeSci, powering BioDAOs through funding, governance, and ecosystem alignment.
Together, we are creating a new model for scientific discovery one where breakthroughs are owned and advanced by the communities that believe in them.
The Role
Were looking for a sharp, commercially-minded operator to work directly alongside Molecules CEO and Commercial Team. This role sits at the centre of everything – driving BD pipeline, managing investor relationships, handling high-priority communications with enterprise pharma partners, and ensuring nothing falls through the cracks in a fast-moving organisation.
Molecules Commercial Team runs a high volume of concurrent partnerships across pharma, biotech, academic institutions, and investors. Deals get introduced, calls happen, and then things need someone relentless to keep them moving. Youll work closely with the CEO and our Head of Commercial to manage the pipeline, maintain investor relations across 70+ existing investors, and build the systems that make all of this scalable.
This is a role for someone who can context-switch between a pharma licensing conversation and an investor update without missing a beat – and who understands why what Molecule is building matters for the future of drug development.
What Youll Do
Own follow-through on BD pipeline – track active deal workstreams across enterprise, academic, and biotech partnerships, ensure nothing stalls, and surface the right opportunities to leadership at the right time
Manage and build investor relations – maintain relationships with 70+ existing investors through regular updates, slide decks, and follow-ups, and drive new investor relationships forward alongside the CEO and Head of Commercial
Triage enterprise, pharma, and investor correspondence with sound commercial judgement
Coordinate and prepare for high-stakes calls and meetings across time zones, ensuring the Team walks into every conversation fully briefed
Draft and refine investor communications, partnership proposals, and internal updates on behalf of the Commercial Team
Build and maintain a commercial system – create structure around how BD opportunities are categorised, tracked, and reported internally (think: our own lean CRM)
Coordinate cross-functional deal activity – many of Molecules BD engagements span organisations and teams; youll be the connective tissue that keeps everyone aligned
Analyse the science behind partnerships – evaluate incoming opportunities with enough scientific literacy to triage whats worth pursuing and brief leadership accordingly
Jump on calls with partners and investors as a credible representative of Molecule when needed
Who You Are
Youre commercially hungry. Whether you came from tech sales at a startup, BD at a health-tech company, or you taught yourself commercial skills alongside your academic work – you understand pipeline, follow-up, and what it takes to close
Youre not typically corporate. Were not looking for someone who climbed the ladder at a large pharma company. We want someone scrappy – think a biotech startup, or someone who hustled their way through a top programme and is now looking for real ownership
Youre organised and relentless about follow-through. The biggest gap this role fills is making sure that the volume of relationships and deals Molecule generates dont fall through the cracks
Youre a strong communicator – equally comfortable drafting a board-level investor memo and hopping on a call with a lab partner or KOL
You thrive in complexity and are energised by managing multiple priorities across deals, relationships, and internal coordination simultaneously
You have global flexibility – ideally willing to spend the first several months in Berlin for onboarding and relationship-building with the core team
Nice to Have
You have a have a scientific background – ideally a Masters or PhD in life sciences, biotech, chemistry, or a related field – and you can engage credibly with researchers and pharma partners on the substance of what they do
Familiarity with biotech IP licensing, research collaboration agreements, or venture deal structures
Experience working across US and European markets and navigating international stakeholder relationships
Interest in or exposure to decentralised science, Web3, or token-based funding models
Experience building or managing a CRM or deal-tracking system from scratch
Why Molecule
Exposure to enterprise pharma, institutional investors, and cutting-edge research partnerships globally
A team that values substance over titles, speed over process, and people whove built their way up
Competitive compensation including token-based upside
We are an equal opportunity employer. We are committed to equality and weaving a community that values diverse perspectives and experiences and are actively seeking a diverse pool of applicants. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
Ads Video Editor for DTC Group
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
We are looking for a skilled Video Editor to create and optimize high-performing video ads, focusing on GTC (generic) style content that drives strong ROAS.
Responsibilities
- Edit and produce video ads optimized for performance
- Adapt raw footage into multiple ad variations
- Collaborate with the ads team to support testing and scaling needs
- Refine videos based on performance data and feedback
- Proven experience editing videos for paid ads (Meta/TikTok/YouTube preferred)
- Strong understanding of GTC (generic) ad styles
- Ability to deliver multiple variations quickly and efficiently
- Proficiency in video editing tools (Premiere Pro, After Effects, CapCut, etc.)
- Expected output: 13 ad videos per day, depending on complexity
- Competitive salary in USD + bonus for winning ads
- Work From Home
- Flexible Hours
