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Project Coordinator Pharmacy Benefit Management Procurements

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Come join our team!There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and bring it every day, EPIC is always looking for people who have the right stuff people who know what they want and arent afraid to make it happen.Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients’ regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you’re looking for in your next career? Then consider joining our amazing team!Location: RemoteJOB OVERVIEW:Our growing company is seeking to hire a Manager who will be in charge of ongoing process management of projects on the vendor procurement team. We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. This role involves developing project plans and allocated resources, along with organizing and participating in related project meetings and ensuring that project deadlines are met in a timely manner.To be successful as a Process Manager, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word, PowerPoint, and Excel, and have exceptional verbal, written, and presentation skills. Process Managers should be professional, polite, and attentive while also being accura
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Filestage: Customer Success Team Lead (German Speaking)

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Headquarters: Remote

URL: https://filestage.io/

About Filestage

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place including documents, designs, images, videos, and audio files.

We’re a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we’re on a mission to create a seamless approval process that helps people deliver their best work.

We’ve raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you’re looking for a fast-growing startup in a booming market, you’ve found it!

This role is fully remote and we are only able to consider candidateswho speak fluent German and are based in a European time zone.

Your mission: Architecting the future of CS

This is a pivotal moment for Filestage. We are currently evolving our commercial structure by separating Customer Success (adoption & outcomes) from Account Management (renewals & expansion).

As our CS Team Lead, you will be the architect of the Customer Success side of this transition. While Account Management handles the commercials, you will define what a world-class “Success” journey looks like. Youll act as a player-coach: leading by example with your own high-touch DACH portfolio while building the operational standards the rest of the team will follow.

  • You define the CS operating system:In partnership with RevOps, youll refine the foundation for onboarding, enablement, and health-score management. Youll ensure the CS/AM “handshake” is seamless: no gaps, no double-touches, and clear ownership at every stage.

  • You standardize value delivery:Youll turn day-to-day execution into team-wide standards. This means perfecting the “Value Narrative” in QBRs, shortening Time-to-Value in onboarding, and enabling champions within our largest accounts.

  • You proactively manage retention & risk:You wont just react to churn; youll build the systems to predict it. Youll monitor health signals and run structured recovery plans, ensuring we protect Gross Revenue Retention (GRR) before its ever at risk.

  • You cultivate a high-performance team:Youll lead weekly cadences such as portfolio reviews, risk assessments, and enablement sessions. Your goal is to coach our CSMs toward a proactive, data-driven approach that frees up human time for the conversations that move the needle.

  • You are the voice of the customer:Youll act as the strategic bridge to our Product team, translating customer bottlenecks and feedback into actionable insights that shape our roadmap.

Life at Filestage

We believe people are more productive when they can choose their own schedule. So were proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage:

  • Work from where you’re happiest and enjoy a flexible schedule.We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.

  • Meet up in real life.We all travel together at least once a year at our team retreat to have fun and get to know each other.

  • Enjoy a strong team culture.We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.

  • Join a happy team.We’ve been rated five stars on Glassdoor by our lovely team.

  • Create a workspace that suits you.You’ll get a 1,500 budget for hardware, as well as 500 for your home office including a computer, webcam, or standing desk.

  • Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You’ll also get a half day on your birthday to celebrate!

  • Volunteer/Charity Day.Enjoy a dedicated day to support a cause close to your heart.

  • Continue to grow and develop your career. After six months, you’ll get a personal development budget to invest in yourself.

  • Make your voice heard.We trust our team members to make the best decisions to achieve their goals no micromanagers here.

  • Say goodbye to pointless meetings.Flat hierarchies, fast iterations, and no bullshit meetings.

Job requirements

What youll bring to the role

  • You’ve been here before.You have 35 years of experience in Customer Success, with a proven track record of owning GRR, running QBRs, and growing a high-value book of business. You’ve outperformed retention targets, and you know what it takes.

  • You want to take the next step in leadership.You understand the core principles of managing a CS team because you have hands-on experience, remote experience, and ideally experience during a period of growth or transition. You are ready to lift people up, bring clarity to uncertainty, and set standards others want to follow.

  • You think like a business partner, not just a relationship manager.You understand revenue strategy, GRR vs NRR, and how CS influences commercial outcomes. You can translate product outcomes and user adoption into measurable business KPIs.

  • You get ahead of problems.You’re analytical, process-oriented, and proactive. You monitor health signals, build structured recovery plans, and prevent escalations rather than reacting to them. Silent churn doesn’t stand a chance.

  • You build things that scale.You’ve developed or improved CS playbooks risk management, churn prevention, AM/CS handover, account monitoring and you understand how to create a repeatable, scalable operating model.

  • You’re a team player with high EQ. You combine strong empathy with clear leadership. You’re fair, honest, and collaborative and you know that our success as a business depends on the success of the people around you.

  • You’re fluent in German and English. Professional proficiency in both is essential for this role. Spanish or French is a nice bonus.

  • You’re built for remote. You’ve worked remotely for 2+ years and managed a team remotely for at least a year. You’re self-motivated, async-friendly, and comfortable working independently in an international environment.

To apply: https://weworkremotely.com/remote-jobs/filestage-customer-success-team-lead-german-speaking

Remote Jobs (Work From Home)

Senior Associate Finance

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About Us

Pearl is AI for professional services at global scalecombining advanced AI with verified human expertise to deliver help that’s accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

Our Values

  • Data driven: Data decides, not egos
  • Courageous: We take risks and challenge the status quo
  • Innovative: We’re constantly learning, creating, and adapting
  • Lean: We focus on customers, using lean testing to learn how to serve them best
  • Humble: Past success is not a guarantee of future success

About the Role

We are hiring a dedicated and detail-focused Finance Executive for a 68 month contract to manage routine accounting tasks and support the month-end closure cycle. The suitable candidate should possess strong knowledge of core accounting concepts, advanced Excel capabilities, and the ability to perform efficiently in a dynamic, deadline-driven work environment.

What You’ll Do

  • Collect vendor onboarding documents, prepare vendor master details, and obtain approvals
  • Manage the AP inbox and respond to vendor queries promptly
  • Maintain accurate and updated vendor records
  • Post weekly bank entries in Intacct
  • Perform monthly bank, credit card, and wallet reconciliations
  • Ensure accurate recording of all financial transactions
  • Invest
Remote Jobs (Work From Home)

Program Manager Major Deployments

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Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios and beyond.

About the role:

Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers.

You will join our Customer Success team, and will be Skydio’s Law Enforcement customer liaison and broadly responsible for the success of our contracts to include: cost, performance, scheduling, project planning, technical execution, risk management and problem solving. In this role, You will have to learn technical concepts and employ them quickly. Digging into the details to understand program dependencies so that technical and program risks can be managed effectively is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for the customer. A successful candidate for this job should have deep experience working within the U.S. Law Enforcement and experience engaging with high-level officials.

In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity, and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also with broader teams such as Product, Marketing, Development and Engineering teams.

How you’ll make an impact:

  • Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.

  • Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.

  • Understand customer requirements and translate them to Skydios agile product and technical teams to drive development and delivery execution.

  • Establish relationships with the Law Enforcement customer and be technical enough to build & drive plans with Skydios engineering teams to meet milestones.

  • Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.

  • General support of go-to-market & business activities as required.

What Makes You A Good Fit:

  • Experience as a customer-facing professional services / program manager / customer success, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.

  • Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.

  • Proven track record of implementing new technology (hardware and software), agile development and interfacing with technical teams to deliver on customer schedules.

  • Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field

  • Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.

  • Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.

  • Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking out of the box and to develop creative solutions

  • Ability to travel 40% annually

  • Strong location preference for D.C. / VA area

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $139,500 – $175,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company’s success. Regular, full-time employees are eligible to enroll in the Companys group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Companys policies and eligibility criteria.

*Compensation for certain positions may vary based on the positions location.

#LI-LP1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

Remote Jobs (Work From Home)

Senior Manager of Revenue Cycle Management

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Senior Manager of Revenue Cycle Management
Remote, Anywhere in the US

About AnswersNow

At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress.

Our team operates fully remotelymeaning youll have the flexibility to work from home, and will never have to report on-site to provide client support. If you’re ready to make a meaningful impact and join a team that’s reshaping autism therapy, wed love to hear from you!

About the role

The Senior Manager of RCM will lead the day-to-day operations and continuous improvement of our revenue cycle ensuring clean claims, fast collections, and accurate revenue recognition. Youll manage internal and outsourced teams responsible for collections, while partnering closely with Finance, Product, and Clinical Operations to drive strong financial performance and operational excellence.

Job Details

  • W2 Employee

  • Full-Time (Remote)

Job Requirements

  • 3-5 years of progressive experience in healthcare revenue cycle management.

  • Demonstrated success improving key RCM metrics (collection rate, AR days, first-pass yield).

  • Hands-on experience with EHR, clearinghouse, and billing integrations.

  • Proven ability to manage vendors and lead internal or outsourced RCM teams.

  • Strong analytical skills with proficiency in Excel, Google Sheets, and Mode or similar BI tools.

What Youll Do

  • Oversee end-to-end revenue operations including claims submission, payment posting, denials, and collections.

  • Own and optimize end-to-end RCM workflows, which includes several integrated external vendors, ensuring data accuracy, process efficiency, and high collection performance.

  • Manage the patient billing process and ensure a clear, transparent, and family-friendly billing experience.

  • Analyze data to uncover operational issues (e.g., coding errors, payer lag) and drive corrective action with Candid and internal partners in Clinical Operations.

  • Report RCM performance and insights to Finance and executive leadership.

  • Lead and mentor a small team focused on billing, collections, and denial management.

Nice to Haves

  • Prior exposure to ABA therapy, behavioral health, or Medicaid billing.

  • Experience using Candid and other modern RCM tools.

  • Familiarity with AI-driven RCM automation or workflow tools.

What we Offer

  • $85,000- $105,000 annual salary

  • Fully remote work from anywhere in the U.S.

  • Flexible hours with an async-friendly team culture

  • Opportunity to work with modern tools and shape foundational systems

More About AnswersNow

At AnswersNow, we believe that innovation should be inclusive. We welcome team members from all backgrounds, experiences, and identities. Our fully-remote team operates with trust, autonomy, and respect. Learn more about us at getanswersnow.com.

Remote Jobs (Work From Home)

Principal Technologist Office of the CTO

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We’re hiring a Principal Technologist into the Office of the CTO. This is a hands-on problem-solver role for someone who can walk into any room in the company, listen to what’s broken, and ship a working solution not a perfect one, but a good one that gets people moving.While the CTO and CEO are building the long-term technical and strategic vision and drive the company’s most transformative initiatives, your job is to handle everything that would otherwise pull them off that focus. Business stakeholders have real problems that need real solutions now not in six months when the grand architecture is ready. You are the person who listens, scopes the pragmatic path, and builds the thing that gets them through it. You build the bicycle, not the race car.This is not a managerial or bureaucratic role. You ship software. You build lightweight applications, automations, integrations, and workflows that solve real operational problems. You are technical, you are pragmatic, you are allergic to red tape, and you know when good enough is exactly right.You are also a counterweight. When leadership is tempted to overengineer a solution or boil the ocean, you’re the voice that says: not yet. Let me get this to decent. You come back later and make it great. You have the judgment and discipline to build interim solutions that don’t become permanent technical debt.As a Principal Technologist, Office of the CTO, you will:

  • Be the CTO and CEO’s technical complement. Handle the problems, conversations, and stakeholder relationships that would otherwise consume their time and attention.
  • Listen to business stakeholders operations leaders, department VPs, cross-functional partners understand their pain, and scope pragmatic solutions. You are effortlessly approachable and people trust you to help.
  • Ship working solutions sometimes personally, sometimes by marshaling the right engineers, analysts, or vendors across the department. You know when to build it yourself an
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Account Director

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At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellnesswhere human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.Emerge to the Top of Your CareerAt MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.As our Account Director, you will…Oversee and lead all account management processes on our Healthcare team. You’ll act as a senior solution-oriented leader who thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, and digital campaigns more innovative, smarter, and more robust. This position involves consistent client contact and operates at a high level in all aspects of account management.Be Accountable and Responsible

  • Provide strategic leadership for the Account Management team,
Remote Jobs (Work From Home)

Customer Program Manager

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Customer Program Manager

Cross-Site Project Coordination | Schedule & Risk Management | High-Visibility Communication | SF Bay Area, CA

ABOUT NEXXA

Nexxa.ai is building artificial super intelligence for heavy industries enabling machines, systems and operations to think, decide and act autonomously across manufacturing, large-scale infrastructure, logistics and legacy environments. Our mission is to translate deep technical breakthroughs into operational reality, solving some of the hardest systems-level problems in industry.

THE ROLE

Reporting to CPO

We’re hiring a Customer Program Manager to be the operational backbone of our customer delivery engine. You’ll manage project schedules, status visibility, and cross-site coordination across Applied AI and core engineering teams operating across global sites ensuring every engagement ships on time with full visibility. You’ll work alongside a Delivery Manager who owns the customer relationship and outcome quality, core-engineering remote project manager. Your job is to make sure the delivery machine runs schedules are tracked, risks are flagged early, handoffs are clean, and every stakeholder knows exactly where things stand at any given moment.

WHAT YOU’LL DO

  • Manage end-to-end project schedules for customer engagements across Applied AI (FDE team) and core engineering teams spanning multiple geographies and time zones

  • Maintain real-time project status visibility Confluence boards, Jira tracking, weekly status reports so leadership, engineering, and the Delivery Manager always have a single source of truth

  • Run internal project review cadences: bi-weekly planning reviews, customer submissions reviews, and dev question sessions across all active engagements

  • Proactively identify risks, dependencies, and blockers before they become surprises escalate to the Delivery Manager with proposed mitigations, not after deadlines slip

  • Own cross-site coordination across multiple sites bridging time zones, aligning handoffs, and ensuring nothing falls between teams

  • Drive daily and weekly status updates across all active projects post EOD updates in team channels with key changes, blockers, and next actions tagged to DRIs

  • Prepare and deliver weekly internal status reports to the CPO every Friday consolidating project health, risk register, and upcoming milestones across all accounts

  • Track and maintain delivery governance artifacts: project plans, feedback/release trackers, QA checklists, go-live readiness assessments

  • Coordinate resource allocation and capacity planning across FDEs and engineering flag overload risks and propose reallocation before quality suffers

  • Ensure Jira hygiene: correct assignees, updated due dates, closed tickets, and clean backlogs so automated reporting and AI tools produce accurate outputs

  • Support the Delivery Manager in preparing customer-facing materials: milestone review decks, progress summaries, and QBR data

HOW THIS ROLE WORKS WITH THE DELIVERY MANAGER

The CPM and Delivery Manager share the delivery mission but own different dimensions:

  • You own: project schedules, daily/weekly status tracking, Jira hygiene, cross-site coordination, Confluence boards, internal reporting, resource capacity flagging, and governance artifact maintenance

  • Delivery Manager owns: customer relationship, outcome definition, delivery quality sign-off, CSAT/NPS, escalation resolution, post-delivery retrospectives, and account expansion insights

  • Together: the DM ensures we deliver the right thing at the right quality; you ensure we deliver it on schedule with full visibility and zero surprises

WHAT WE’RE LOOKING FOR

  • 5+ years in technical program management, project management, or delivery management with at least 2 years managing cross-functional, cross-site engineering teams

  • Proven experience managing 35 concurrent external facing projects simultaneously without dropping balls you have a system, not just hustle

  • Strong command of project management tooling: Jira, Confluence, Rocketlane (or similar), and spreadsheet-based reporting. You’re the person who keeps these tools clean and current.

  • Experience coordinating across time zones and distributed teams you’ve worked with India/APAC engineering teams and know how to structure async handoffs

  • Excellent written communication your status updates are crisp, your escalations are clear, and your meeting notes are actionable. You don’t write paragraphs; you write bullet points with owners and dates.

  • Technical fluency you can read architecture docs, understand data pipeline concepts, and have productive conversations with engineers about scope, effort, and trade-offs. You don’t need to code, but you need to understand the work.

  • Anticipatory mindset you see risks coming before they materialize. You flag a Milestone 1 delivery risk on Monday, not on Thursday when it’s due.

  • Experience in enterprise SaaS, consulting delivery, or systems integration. Heavy industry experience (manufacturing, supply chain, energy) is a strong plus.

KEY SUCCESS INDICATORS

  • 100% of active projects have up-to-date Confluence boards with milestones, DRIs, and dates refreshed daily, not weekly

  • Zero surprise delays risks are flagged at least 1 week before they impact a deadline, with proposed mitigations

  • Weekly status reports delivered to Shashank (CPO) every Friday for Monday leadership calls no exceptions, no late submissions

  • Customer communication cadence running on schedule: weekly updates sent, bi-weekly check-ins held, milestone reviews documented

  • Cross-site engineering alignment verified at every handoff India team has clear specs, context, and deadlines before they start work

  • Jira data quality at 100% accurate assignees, no stale tickets, closed items marked done. Automated reports pull clean data.

  • Resource conflicts identified and escalated before they impact delivery capacity planning is proactive, not reactive

NICE TO HAVE

  • Experience with Rocketlane, Asana, or Monday.com for customer-facing delivery management

  • Prior experience at a fast-growing startup (seed to Series B) where you built the PM process from scratch

  • Experience working with AI/ML engineering teams understanding model training timelines, data pipeline dependencies, and iterative delivery cycles

  • Familiarity with enterprise procurement and vendor management processes (purchasing control towers, SOW reviews, NDA workflows)

WHY NEXXA

  • Architect the intelligence layer for the world’s largest industrial companies your designs will run with top Fortune 100 companies

  • Work directly with the CPO and CTO on every engagement ZERO layers of bureaucracy

  • Backed by silicon valley top VCs, with access to their portfolio network and enterprise resources

  • Early-stage equity with significant upside

Remote Jobs (Work From Home)

Senior Software Engineer Full Stack

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About Us:

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Opportunity

We’re hiring a Full Stack Senior Software Engineer to help build and evolve the systems that power Grow Therapy’s platform. In this role, you’ll work across the stack to design, implement, and ship features that directly impact how clients and providers connect, communicate, and access care.

You’ll join a collaborative, product-focused engineering organization where technical work is closely tied to learning, iteration, and real-world outcomes. This role is ideal for an engineer who takes pride in writing clean, maintainable code, thinks deeply about system behavior, and is energized by the opportunity to grow alongside a fast-moving team.

Why This Role Matters

Access to mental healthcare in America is still deeply fragmented and

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Data Scientist Claim Experience Analytics

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About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend’s best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

You will be part of Extend’s Claim Experience Analytics team within our centralized Risk, Analytics and Data Science team, focused on balancing the user experience and operational efficiency through process and product enhancements for our end-to-end claim platform. If you’re excited about breaking down complexity and ambiguity into quantifiable impact and exploring emerging AI capabilities, you’ll thrive on our team.

What You’ll Be Doing:

  • Identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering recommendations to enhance user experience while managing operational costs effectively.
  • Monitor usage trends and anomalies in claim process, measure impact of new product features, and evaluate and iterate AI driven solutions to optimize agent behaviors and ensure stability of agent interactions
  • Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders.
  • Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experi
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