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This Tier 1 Support Technician role is a remote position based in the Philippines.

At Netrix Global, the Tier 1 Support Technician will be responsible for intaking customer calls and emails, conducting initial assessments of incidents and service requests, opening and documenting tickets in our ITSM tool, and escalating cases per customer procedures. The role also involves working with vendors to open tickets on behalf of customers, while providing timely and accurate responses to all incoming requests. The goal is to ensure an excellent customer experience, facilitate fast problem resolution, and help eliminate recurring issues.

How You Will Make An Impact

Service Delivery

• Provide first-level technical support for Netrix customers by responding to incoming calls, emails, and system-generated alerts.
• Accurately document incidents and service requests in the ITSM tool, including troubleshooting steps performed and their outcomes.
• Monitor critical infrastructure alerts through remote monitoring systems and escalate issues appropriately when higher-level support is needed.
• Maintain accurate documentation within the ITSM system and leverage the Knowledge Base for incident resolution.
• Deliver exceptional customer service by keeping customers informed of incident progress, planned changes, or outages.
• Ensure tickets are routed to the right resource and resolved quickly and efficiently, meeting SLA requirements.
• Follow customer-specific processes and Standard Operating Procedures (SOPs).
• Complete end-of-shift checklists and turnover reports.

Process Improvement

• Participate in continuous improvement initiatives for the Service Desk and contribute to Knowledge Base documentation.
• Acquire and maintain knowledge of ITIL best practices for incident management.
• Contribute to team projects that improve efficiency and quality of support delivery.
• Accept and apply feedback from management and quality assurance programs.

Communication

• Keep customers and internal teams informed about issue trends, critical incidents, and escalations.
• Collaborate closely with Netrix engineers and other technical teams to resolve complex issues.
• Build effective relationships with customers, educating them on system operations and applications as needed.
• Contribute positively to team culture by maintaining an open mindset, positive attitude, and team camaraderie.

Miscellaneous

• Work alternate schedules, including holidays, weekends, and off-shift hours, as required.
• Be available for overtime when needed to cover open shifts, absences, or time off.
• Use personal mobile devices for multi-factor authentication (MFA) when accessing Netrix systems.

What You Will Bring To The Table

Required:

• Minimum 2 years of experience working with ticketing systems (e.g., ServiceNow, Jira, Cherwell, Footprints).
• Experience with remote monitoring and network monitoring tools (e.g., LogicMonitor, ConnectWise Command, N-Able).
• Strong customer service attitude and interpersonal skills.
• Excellent written and verbal communication skills in English.
• Proven ability to manage multiple tasks effectively and efficiently.
• Strong teamwork skills with demonstrated ability to collaborate in fast-paced environments.
• Flexible, self-motivated, and highly organized.

Preferred:

• Basic knowledge of network protocols and configurations.
• Advanced understanding of operating systems, business applications, printing, and networking.
• Strong troubleshooting and problem-diagnosis skills.
• Ability to quickly adapt to changing environments.

Location: Philippines, Remote

Schedule/Shift: Sunday through Thursday 5 am – 2 pm Philippines time

About Us

At Netrix Global, our values are the philosophies and principles that guide us. They support our vision, help us achieve our goals, and keep us committed to a common purpose.

We own the outcomes, win together, make an impact, enjoy the journey, and respect everyone.

Netrix Globals mission is clear: to provide the people, processes, and technology needed to run and scale modern, data-driven, always-on, and secure businesses. Our broad capabilities allow us to deliver comprehensive solutions that address even todays most complex business challenges, offering an integrated, optimized, and forward-looking approach.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal sectors. Netrix is consistently ranked on the CRN VAR500 list of top system integrators in the country.

At Netrix, we are dedicated to solving business problems with innovative technology solutions. We focus on the end-user experience and remain committed to customer satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits for you and your family, flexibility and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion, and compensation processes are based on merit, skills, and qualifications to ensure fairness and equity. As part of this commitment, we provide reasonable accommodations for individuals with disabilities. If you need an accommodation, please contact us at NetrixHR@Netrixglobal.

For more information about Netrix Global, visit www.netrixglobal.com.

Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel.

Here, you won’t just be part of a tech revolution. You’ll be at the helm, driving change. You’ll fit right in if you’re a creative thinker who’s eager to reduce technical debt and increase agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach.

We operate with an AI-first mindset across all aspects of our business, continuously improving our efficiency and increasing the value we deliver to clients. We’re looking for individuals who are intensely curious about emerging technologies and passionate about innovation.

Your journey with us won’t simply advance your career; it will offer the chance to help shape an industry alongside like-minded professionals. We’re excited to consider you a key player in this transformative chapter. Thank you for considering a role with Nymbus.

WORK ENVIRONMENT:

We are primarily a remote-first company, but you may need to travel to visit client sites or attend meetings at designated locations with your team members.

ROLE OVERVIEW:

The Applied AI Analyst operates at the intersection of business, data, and AI to solve complex problems and drive measurable outcomes. This role partners with functional leaders to bring analytical rigor, structure, and AI-enabled solutions to high-impact decisions, workflows, and strategic initiatives.

Applied AI Analysts do not operate in theory alonethey are hands-on builders and problem solvers who design, prototype, and deploy AI-driven approaches that improve efficiency, decision-making, and business performance.

CORE RESPONSIBILITIES:

• Problem Structuring & Analysis
• Break down ambiguous business problems into clear analytical frameworks
• Develop insights that inform decisions across product, engineering, operations, and go-to-market functions
• AI-Driven Solutions
• Design and prototype AI-enabled workflows, tools, and use cases
• Apply AI to improve efficiency, quality, and scalability of work
• Identify and prioritize opportunities for automation and augmentation
• Workflow & Process Optimization
• Analyze existing workflows to identify inefficiencies, gaps, and bottlenecks
• Redesign processes to improve speed, consistency, and outcomes
• Implement repeatable, scalable solutions
• Data & Insight Generation
• Build models, dashboards, and frameworks that drive visibility into performance
• Synthesize large volumes of structured and unstructured data into actionable insights
• Reusable Asset Development
• Create templates, playbooks, and tools that can be leveraged across teams
• Turn one-off work into repeatable, scalable capabilities
• Cross-Functional Partnership
• Work across teams (Product, Engineering, Operations, Sales, etc.) to support high-priority initiatives
• Translate between technical and business stakeholders

WHAT SUCCESS LOOKS LIKE:

• Measurable improvements in efficiency, quality, or revenue outcomes in assigned functional area(s)
• AI solutions that are adopted and reused across teams
• Better, faster decision-making supported by data and analysis
• Reduction in manual effort and process variability
• Creation of scalable frameworks, not one-off outputs

CORE SKILLS & CAPABILITIES:

• Strong analytical thinking and problem-solving ability
• Ability to work with ambiguity and define structure
• Experience applying AI tools (e.g., LLMs, automation tools) to real-world problems
• Process design and optimization mindset
• Clear communication and ability to influence stakeholders
• Bias toward action, experimentation, and iteration

WHAT TO EXPECT:

Thanks for your interest in the Applied AI Practice at Nymbus. We’ve tried to make this process transparent and respectful of your time. Here’s what it looks like, end to end:

• Apply. Submit your rsum through the posting. We’ll ask two quick questions up front your work authorization and your compensation expectations so we can make sure we’re aligned before either of us invests time.
• A short video interview. If your background looks like a fit, we’ll invite you to a brief one-way video interview you can record on your own schedule a few questions, no live scheduling required.
• A conversation with the hiring manager. A 1:1 conversation with the Director of Applied AI partly for us to learn how you think, partly for you to dig into the role, the team, and whether it’s the right fit for you.
• A short build exercise. A small, hands-on project shaped like the actual work, built with whatever AI-native tools you like. Plan for a few hours; you’ll have a 72-hour window so you can fit it around a job or classes. We care how you think and build, not how long you spend.
• A brief online assessment. A short, standard assessment that all Nymbus candidates complete.
• Offer. If it’s a match, we move to an offer.

We try to move quickly and keep you informed at each step. Questions along the way are always welcome.

BENEFITS:

• Opportunities for progressive role seniority and compensation growth based on the candidate’s knowledge and experience
• Competitive annual salary, performance-based cash bonus, and equity options
• Fully remote work environment
• 401(k) retirement plan
• Comprehensive health, dental, and vision insurance

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let’s Go!

Caretaker

Location: Medway

Contract: Permanent, Full time, 42.5 hours per week

Salary: 28,737.55 per annum plus company van and fuel card

As a Caretaker, you’ll form part of a local team undertaking high standard Care taking works to Housing properties, delivering best in class customer service, and satisfying all safety, quality, and cost control standards.

This position is a field-based role, we’re looking to recruit a Caretaker to cover Medway. The position comes with a company van and fuel card for the travel. You’ll ensure cleaning, repairs and maintenance are undertaken in accordance with agreed protocols & time frames.

You’ll be proactive with PPM safety compliance on all blocks, ensuring all your upcoming works, including Fire Risk Assessments, seasonal upkeep, and safety checks, are scheduled at the necessary intervals.

Role Criteria

• Experience in Caretaking/Cleaning
• Good written & verbal communication skills.
• Good Numeracy skills.
• Able to understand & follow standard operating procedures.
• Able to use a PDA following training

Benefits We Can Offer You

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Apply below or to discuss your application further; contact:

Olivia Elias (olivia.elias@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Headquarters: United States

URL: http://bask.health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers’ hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company.
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)
• Helping customers launch and upsell medications from start to to finish
• Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We’re Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person – empathetic, self-aware, low ego, and extremely positive – and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

What You’ll Do

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them before issues become patterns.
• Make automation legible and trustworthy: Help customers understand what Bask’s platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.

Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

In this job, you will:

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall

Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

To apply: https://weworkremotely.com/remote-jobs/bask-health-senior-customer-success-manager-1

Headquarters: England, United Kingdom

URL: http://bask.health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company.
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)
• Helping customers launch and upsell medications from start to to finish
• Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We’re Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person – empathetic, self-aware, low ego, and extremely positive – and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

What You’ll Do

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them before issues become patterns.
• Make automation legible and trustworthy: Help customers understand what Bask’s platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.

Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

In this job, you will:

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall
• Work Weekends

Requirements

What makes you a great fit for this role:

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience in the telehealth space
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)
• Proficient in English is a must
• Salary is in USD and we are flexible with compensation

To apply: https://weworkremotely.com/remote-jobs/bask-health-customer-success-advocate

Position Summary

The Clinical Coordinator Department Manager oversees the Clinical Coordination team responsible for ensuring all clinical appointments are accurately scheduled, prepared in advance, and supported prior to the visit. This role provides leadership, operational oversight, training, process optimization, and cross-department collaboration to ensure the team consistently delivers accurate, compliant, and efficient clinical coordination across all markets.

This leader ensures the team executes accurate scheduling workflows, coordinates clinical preparations, and proactively mitigates issues that could impact the schedule.

Key Responsibilities

Team Leadership & Performance Management

• Lead, mentor, and develop Clinical Coordinators to ensure high standards of accuracy, communication, and accountability
• Conduct regular 1:1s, performance reviews, and ongoing training refreshers
• Oversee team scheduling, workload balancing, and coverage across markets
• Support onboarding and competency development for new team members
• Foster a positive, efficient, and collaborative culture grounded in service excellence and ownership

Appointment Readiness & Schedule Reliability

• Ensure all appointments meet readiness requirements, including medical clearance, insurance verification, pre-medication coordination, FS/MAR confirmation, and lab case
• Ensure appointments are scheduled timely, efficiently, and accurately in alignment with provider availability, market zoning, and clinical protocols
• Monitor real-time schedule activity and readiness metrics to maintain schedule stability and reduce disruptions
• Track cancellations, reschedules, and visit delays and ensure timely escalation and resolution
• Root-Cause Analysis & Continuous Improvement
• Analyze recurring scheduling and readiness barriers (e.g., clearance delays, facility responsiveness, lab turnaround)
• Identify trends and operational friction points across markets and coordinators
• Develop preventive strategies and implement workflow updates or SOP improvements
• Support system optimization, automation initiatives, and process refinements in CareStack and Healier
• Cross-Functional Collaboration
• Partner across multiple departments to ensure seamless patient flow and elevated service delivery
• Serve as an escalation point for complex coordination needs or facility/provider concerns
• Communicate trends, risks, and updates to internal partners and leadership
• Data, Reporting & Accountability
• Monitor and report team performance and operational health indicators, including:
• Timely, efficient, and accurate appointment scheduling
• Appointment readiness accuracy
• Reschedule and cancellation rates
• Medical clearance timeliness
• Insurance verification compliance
• Provide weekly insights, prevention actions, and performance updates to leadership
• Ensure accurate documentation standards in CareStack and Healier

Requirements

Qualifications

• Experience: 5+ years in dental, medical, or clinical scheduling/coordination; minimum 2 years leadership experience
• Systems: Experience with CareStack, or similar EMR platforms and Google Suite required
• Knowledge: Strong understanding of medical/dental workflows, pre-med & medical clearance processes, insurance verification, lab case coordination, and multi-facility scheduling
• Leadership: Demonstrated success managing remote teams, coaching performance, and implementing process improvements
• Skills:
• Excellent communication and relationship-building skills
• Strong organizational and prioritization abilities
• Ability to remain calm and solution-focused in a fast-paced environment

Key Competencies

• Leadership & team development
• Proactive problem solving & root-cause thinking
• Workflow optimization & accuracy
• Accountability & attention to detail
• Efficient decision-making & prioritization
• Cross-functional collaboration
• Service-minded communication with professionalism and empathy

Work Environment

• Fully remote role requiring reliable internet access
• Requires ongoing communication with team members, facilities, providers, and internal departments via virtual platforms
• Occasional travel for leadership meetings, in-field shadow sessions, or training as needed

Benefits

Compensation: Enjoy a competitive hour rate ranging from $25.00-$27.00/hr

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.