Author name: admin

Remote Jobs (Work From Home)

Crisp: Technical Customer Support Specialist (EU Timezone)

Headquarters: Nantes, France

URL: https://crisp.chat

The Role

Were looking for aTechnical Customer Support Specialistto join our team! In this role, youll be the first point of contact for our customers, helping them via chat and email (no phone calls). Youll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

This position is fully remote. However, if youre based near Nantes, youre welcome to work from our office occasionally.

What Were Looking For

  • Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
  • Technical knowledge: You dont need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isnt a learn on the job role so come prepared!
  • Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
  • Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
  • Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. Youll fit right in if you value teamwork and fostering a positive work environment.
  • Excellentcommunicationand problem-solving skills.
  • Bonus: proficiency in a any additionnal european language.
What Makes Crisp Special?
  • Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users needs.
  • Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
  • No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
Contract Details
  • In France: If youre based in France, youll be hired under astandard employment contract(CDI).
  • Outside France: If you live outside of France, the position will be under a full timefreelance service contract. Youll need to have anindependent contractor statusin your country and be able to issue invoices.
Who Can Apply?
  • Must be located within theEU timezone.
  • Immediate availabilityis a plus.
Compensation & Perks
  • The compensation range for this role is around 30k/35K gross per year, depending on the profile
  • Join a diverse and inclusive remote-first team that values work-life balance and flexibility
To apply, please send us your resume along with a brief note explaining why youd like to join the Crisp team.

To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-specialist-eu-timezone-1

Remote Jobs (Work From Home)

Intermediate Full Stack Engineer

KeyFacts

Role: Software Engineer

Levels: Intermediate

Salaries:

NZD $121k

Location: Anywhere in New Zealand

Hours: 37.5 hours a week

Team size: Small, cross-functional product squads

Full Benefits

  • We have transparent salaries, which is set globally for all our staff
  • 20 days paid leave with extra leave based on tenure, 20 days sick leave
  • Fully remote team across different timezones
  • Macbook + NZD $3,000 for home office setup
  • Health Insurance coverage
  • Advance your skills, learn new techniques, and be surrounded by a talented and supportive team
  • Thrive as you help us build a high-growth company to improve the work lives of thousands

Who are we looking for?

Youre an intermediate engineer who can deliver high-quality product work, communicate clearly, and make good trade-offs. You enjoy collaborating with product and design, and you care about maintainability, performance, and user experience. You are excited about boosting your work through AI agents, without losing sight of quality outcomes.

We recognise that soft skills are just as important as intricate technical knowledge and we try to build our team with a mix of both. We want people who are willing to empathise with our customers and give them the best experience. If you feel limited at your current job, we want to talk to you.

Because we are a remote company, communication is a vital skill. We prefer people that over-communicate and are willing to respond quickly. So much of what we do is over Slack and Linear and we want to see your personality come through when you write.

If you’re someone who excels at producing high-quality work and is dedicated to delivering positive outcomes for customers, you’ll fit right in with our team. We believe in setting high standards for ourselves and we’re always looking for ways to improve and grow.

Were open to different backgrounds, but you should be able to succeed with the responsibilities below.

Key responsibilities

  1. Build and ship customer-facing product experiences. Deliver polished features across both frontend and backend. Ensure changes are reliable, accessible, and performant.
  2. Own work end-to-end. Take ownership from discovery and technical design through implementation, testing, release, and iteration.
  3. Leverage AI. Stay current with AI-enabled coding approaches. Creatively apply AI to all aspects of your work.
  4. Raise engineering quality. Improve patterns, reduce tech debt, strengthen testing, and contribute to a healthy codebase through reviews and thoughtful refactoring.
  5. Collaborate and communicate in a remote team. Work effectively async, write clear updates, and partner with product, design, and customer-facing teams to deliver outcomes.
  6. Support the team through mentoring and feedback. Help more junior engineers level up through pairing, reviews, sharing context and best practices.

Key challenges

  • Maintaining a growth mindset in the face of our rapidly changing industry
  • Increasing productivity through AI without compromising security, quality or integrity.
  • Balancing speed and quality while building in a small team
  • Making good trade-offs under ambiguity and changing customer needs
  • Collaborating effectively across time zones in an async environment
  • Keeping the bar high on code quality, testing, and maintainability as we scale

Must have

  • 3+ years of professional experience as a developer
  • Strong experience building production web applications (preferably React and Typescript)
  • Solid fundamentals in modern frontend engineering (state management, performance, testing)
  • Experience working with APIs (preferably GraphQL) and relational databases (preferably Postgres)
  • Experience with AI coding tools and approaches
  • Comfort owning work end-to-end and shipping iteratively
  • Excellent communication and collaboration skills in a remote setting
  • High standards for code quality, security, testing, maintainability

Nice to have

  • Experience with Node.js backend development
  • Experience with defining and operating production infrastructure
  • Experience with Cypress, Vitest, CI
  • Experience working in Shape Up (or similar) delivery cycles
  • Experience with Ruby on Rails (legacy stack)
  • Experience with security standards and compliance

Attitude

  • Curious and eager to learn
  • Pragmatic: biased toward action and shipping value
  • Empathetic and collaborative: you raise the team, not just the code
  • Thoughtful about trade-offs and able to explain decisions clearly
  • Comfortable with ownership and accountability

Our Technology

Runn is built using a modern development stack: React, Node, Typescript, Fastify, Hasura, GraphQL, Postgres. Tested with Cypress and Vitest, deployed via Github Actions, hosted on Heroku. We use cutting edge AI for coding and all the work around it.

Whats it like working at Runn?

Runn follows the Shape Up methodology with some modifications that work better for our team.

Youll work in eight week cycles: Six weeks of project work, followed by two weeks of self-directed cooldown time to work on smaller tactical improvements, reduce our technical debt or improve your craft. Before each cycle starts, the upcoming work is shared with the engineering team, and engineers can put their hand up to work on projects.

Each project team is made up of two engineers and one product designer, with the explicit goal of having a releasable feature at the end of the cycle.

We currently have three streams of work each cycle:

  • Two product streams which work on significant new product features or improvements
  • One support stream which focuses on any customer issues and bug fixes.

While most of the engineering team is centred around the NZ timezone, you may work with someone who is a few timezones away . Its up to each team to decide the best way to communicate, whether thats fully async, or if they occasionally have scheduled calls to discuss ongoing work. Flexibility is key.

At the start of each cycle, teams commit to delivering features to a scope they decide. This scope should be a useful and releasable feature that customers can use without any additional work required. This requires being ruthless and focused on what provides value and what is nice to have.

Transparent Salaries

Runn has a transparent and equal pay policy, which means that all employees in the same role and level receive the same starting compensation regardless of location. We do not negotiate individual salaries. We additionally pay people more the longer they stay at Runn. This policy ensures that all employees are treated fairly and equitably. Your final compensation will depend on your local tax laws.

What does Runn actually do?

Runns vision is a world where neither time nor talent is wasted.

Runn empowers leaders to run dynamic and impactful organizations. Through real-time workforce management, we unleash talent within organizations and their broader networks. By aligning each persons capabilities, capacity, and interests with the specific needs of every initiative, we help build teams that are not only the right fit but also highly engaged and effective at achieving great outcomes.

Our product provides a project and resource management platform for large organisations to manage their upcoming projects and workforce. We have a commitment to putting people first, with a focus on creating well planned projects that bring the right team of people together to deliver projects on time while looking after the teams time.

We have a strong focus on user experience and design, and keep true to our values of Beauty, Excellence, Adventure and Transparency.

We of course use Runn internally with our team of ~30, while also having Fortune 100 companies with thousands of staff being managed and planned in Runn.

Hiring Process

Roles at Runn are highly competitive with many applications applying for few roles. When applying you must include a cover letter/email. It should outline your motivation for applying, your experience and an example of previous work youre proud of.

Any applications that do not include the above or are generated by AI will be rejected with an automated message.

All those who take the time and effort to write a detailed cover letter will receive a personal response from the team. At Runn, we value your time just as much as our own. This is why we always ensure during our process you are spending 1-on-1 time with one of our team.

Interview Process

Our interview process is at follows, we’ll filter candidates at each of these steps:

  • Review of cover letter and resume
  • Self-recorded video (5 min)
  • Experience and team fit (45 min)
    • A discussion about your background, experience, and how you might fit within the team.
    • Well ask you about your relevant experience
    • You ask us questions about anything
    • We rate your communication, engagement and enquiry skills
  • Technical interview (60 min)
    • Well ask you to share in detail an achievement you are proud of
    • Well ask you a series of engineering related questions. These are general software engineering questions rather than specific code-related questions
  • Coding Interview (60 min)
    • A hands-on interview where smart use of AI is strongly encouraged
  • Meet the Team (30 min)
    • An opportunity to meet members of the Runn team youd likely be working with

Completing a deep interview process means we arent able to provide a definitive timeline. You should receive an initial response within two weeks, and the entire process can take anywhere from four to eight weeks. We do understand you may have other roles you are applying for, so please let us know of any timeline constraints.

Runn is an equal opportunity employer

Were committed to building an inclusive workplace, and we welcome applications from people of all backgrounds.

We believe diversity is a strength and value the different perspectives, experiences, and ideas that people bring. Today, 53% of our team are women, including 57% of our leadership team, and we have a female CEO. While were proud of this progress, we know theres always more to do and remain committed to improving.

We strongly encourage applications from women (cis and trans), non-binary people, people of marginalised ethnicities, and members of the rainbow community.

If you need any support or accommodations during the hiring process, please let us knowwere here to help.

Remote Jobs (Work From Home)

Senior Full Stack Engineer

KeyFacts

Role: Software Engineer

Levels: Senior II

Salaries:

NZD $181k

Location: Anywhere in New Zealand

Hours: 37.5 hours a week

Team size: Small, cross-functional product squads

Full Benefits

  • We have transparent salaries, which is set globally for all our staff
  • 20 days paid leave with extra leave based on tenure, 20 days sick leave
  • Fully remote team across different timezones
  • Macbook + NZD $3,000 for home office setup
  • Health Insurance coverage
  • Advance your skills, learn new techniques, and be surrounded by a talented and supportive team
  • Thrive as you help us build a high-growth company to improve the work lives of thousands

Who are we looking for?

Youre an experienced engineer who can deliver high-quality product work, communicate clearly, and make good trade-offs. You enjoy collaborating with product and design, and you care about maintainability, performance, and user experience. You can own the outcomes of large and complex technical work, guiding a small team to success. You are excited about boosting your work through AI agents, without losing sight of quality outcomes.

We recognise that soft skills are just as important as intricate technical knowledge and we try to build our team with a mix of both. We want people who are willing to empathise with our customers and give them the best experience. If you feel limited at your current job, we want to talk to you.

Because we are a remote company, communication is a vital skill. We prefer people that over-communicate and are willing to respond quickly. So much of what we do is over Slack and Linear and we want to see your personality come through when you write.

If you’re someone who excels at producing high-quality work and is dedicated to delivering positive outcomes for customers, you’ll fit right in with our team. We believe in setting high standards for ourselves and we’re always looking for ways to improve and grow.

Were open to different backgrounds, but you should be able to succeed with the responsibilities below. While we recognise that years of experience can be misleading, this is a demanding role and we expect that youve held a senior position for a number of years.

Key responsibilities

  1. Build and ship customer-facing product experiences. Deliver polished features across both frontend and backend. Ensure changes are reliable, accessible, and performant.
  2. Own work end-to-end. Take ownership from discovery and technical design through implementation, testing, release, and iteration.
  3. Leverage AI. Stay current with AI-enabled coding approaches. Creatively apply AI to all aspects of your work.
  4. Raise engineering quality. Improve patterns, reduce tech debt, strengthen testing, and contribute to a healthy codebase through reviews and thoughtful refactoring.
  5. Collaborate and communicate in a remote team. Work effectively async, write clear updates, and partner with product, design, and customer-facing teams to deliver outcomes.
  6. Support the team through mentoring and feedback. Help more junior engineers level up through pairing, reviews, sharing context and best practices.

Key challenges

  • Maintaining a growth mindset in the face of our rapidly changing industry
  • Increasing productivity through AI without compromising security, quality or integrity.
  • Balancing speed and quality while building in a small team
  • Making good trade-offs under ambiguity and changing customer needs
  • Collaborating effectively across time zones in an async environment
  • Keeping the bar high on code quality, testing, and maintainability as we scale

Must have

  • 5+ years of professional experience as a developer
  • Strong experience building production web applications (preferably React and Typescript)
  • Solid fundamentals in modern frontend engineering (state management, performance, testing)
  • Experience working with APIs (preferably GraphQL) and relational databases (preferably Postgres)
  • Experience with defining and operating production infrastructure
  • Experience with AI coding tools and approaches
  • Comfort owning work end-to-end and shipping iteratively
  • Excellent communication and collaboration skills in a remote setting
  • High standards for code quality, security, testing, maintainability

Nice to have

  • Experience with Node.js backend development
  • Experience with Cypress, Vitest, CI
  • Experience working in Shape Up (or similar) delivery cycles
  • Experience with Ruby on Rails (legacy stack)
  • Experience with security standards and compliance

Attitude

  • Curious and eager to learn
  • Pragmatic: biased toward action and shipping value
  • Empathetic and collaborative: you raise the team, not just the code
  • Thoughtful about trade-offs and able to explain decisions clearly
  • Comfortable with ownership and accountability

Our Technology

Runn is built using a modern development stack: React, Node, Typescript, Fastify, Hasura, GraphQL, Postgres. Tested with Cypress and Vitest, deployed via Github Actions, hosted on Heroku. We use cutting edge AI for coding and all the work around it.

Whats it like working at Runn?

Runn follows the Shape Up methodology with some modifications that work better for our team.

Youll work in eight week cycles: Six weeks of project work, followed by two weeks of self-directed cooldown time to work on smaller tactical improvements, reduce our technical debt or improve your craft. Before each cycle starts, the upcoming work is shared with the engineering team, and engineers can put their hand up to work on projects.

Each project team is made up of two engineers and one product designer, with the explicit goal of having a releasable feature at the end of the cycle.

We currently have three streams of work each cycle:

  • Two product streams which work on significant new product features or improvements
  • One support stream which focuses on any customer issues and bug fixes.

While most of the engineering team is centred around the NZ timezone, you may work with someone who is a few timezones away . Its up to each team to decide the best way to communicate, whether thats fully async, or if they occasionally have scheduled calls to discuss ongoing work. Flexibility is key.

At the start of each cycle, teams commit to delivering features to a scope they decide. This scope should be a useful and releasable feature that customers can use without any additional work required. This requires being ruthless and focused on what provides value and what is nice to have.

Transparent Salaries

Runn has a transparent and equal pay policy, which means that all employees in the same role and level receive the same starting compensation regardless of location. We do not negotiate individual salaries. We additionally pay people more the longer they stay at Runn. This policy ensures that all employees are treated fairly and equitably. Your final compensation will depend on your local tax laws.

What does Runn actually do?

Runns vision is a world where neither time nor talent is wasted.

Runn empowers leaders to run dynamic and impactful organizations. Through real-time workforce management, we unleash talent within organizations and their broader networks. By aligning each persons capabilities, capacity, and interests with the specific needs of every initiative, we help build teams that are not only the right fit but also highly engaged and effective at achieving great outcomes.

Our product provides a project and resource management platform for large organisations to manage their upcoming projects and workforce. We have a commitment to putting people first, with a focus on creating well planned projects that bring the right team of people together to deliver projects on time while looking after the teams time.

We have a strong focus on user experience and design, and keep true to our values of Beauty, Excellence, Adventure and Transparency.

We of course use Runn internally with our team of ~30, while also having Fortune 100 companies with thousands of staff being managed and planned in Runn.

Hiring Process

Roles at Runn are highly competitive with many applications applying for few roles. When applying you must include a cover letter/email. It should outline your motivation for applying, your experience and an example of previous work youre proud of.

Any applications that do not include the above or are generated by AI will be rejected with an automated message.

All those who take the time and effort to write a detailed cover letter will receive a personal response from the team. At Runn, we value your time just as much as our own. This is why we always ensure during our process you are spending 1-on-1 time with one of our team.

Interview Process

Our interview process is at follows, we’ll filter candidates at each of these steps:

  • Review of cover letter and resume
  • Self-recorded video (5 min)
  • Experience and team fit (45 min)
    • A discussion about your background, experience, and how you might fit within the team.
    • Well ask you about your relevant experience
    • You ask us questions about anything
    • We rate your communication, engagement and enquiry skills
  • Technical interview (60 min)
    • Well ask you to share in detail an achievement you are proud of
    • Well ask you a series of engineering related questions. These are general software engineering questions rather than specific code-related questions
  • Coding Interview (60 min)
    • A hands-on interview where smart use of AI is strongly encouraged
  • Meet the Team (30 min)
    • An opportunity to meet members of the Runn team youd likely be working with

Completing a deep interview process means we arent able to provide a definitive timeline. You should receive an initial response within two weeks, and the entire process can take anywhere from four to eight weeks. We do understand you may have other roles you are applying for, so please let us know of any timeline constraints.

Runn is an equal opportunity employer

Were committed to building an inclusive workplace, and we welcome applications from people of all backgrounds.

We believe diversity is a strength and value the different perspectives, experiences, and ideas that people bring. Today, 53% of our team are women, including 57% of our leadership team, and we have a female CEO. While were proud of this progress, we know theres always more to do and remain committed to improving.

We strongly encourage applications from women (cis and trans), non-binary people, people of marginalised ethnicities, and members of the rainbow community.

If you need any support or accommodations during the hiring process, please let us knowwere here to help.

Remote Jobs (Work From Home)

Banner Consultant Student Accounts Receivable

Strata Information Group (SIG) is a trusted leader in highereducation technology consulting, supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, cybersecurity, and strategic advisory services. As a longstanding and deeply embedded partner within the highereducation sector, SIG brings together technical depth, operational insight, and a culture rooted in integrity, collaboration, and exceptional client service. Our heritage is built on handson expertise, genuine relationships, and a commitment to delivering value with humility and excellencevalues that continue to define us as we scale.Position Overview(Expression of Interest)SIG is building our talent community for upcoming, high-impact projectsand we want to hear from you. If you have deep expertise in Ellucian Banner, specifically within the Student Accounts Receivable module, this is your chance to get on our radar early.By applying now, you’ll be among a select group we consider first when new opportunities arise. Be part of a team that values your skills, respects your time, and partners with some of the top institutions in higher education.As a forward-thinking com
Remote Jobs (Work From Home)

Accounting Intern

SpecterOps is a cybersecurity solutions and services provider specializing in deep knowledge of adversary tradecraft to help clients detect and defend against sophisticated attackers. We are seeking motivated and curious students or recent graduates to join us for a summer internship. If you have a passion for learning and an interest in accounting within a fastgrowing technology company, we want to hear from you! Internships at SpecterOps aim to offer students industry exposure and hands-on experience. You will partner closely with experienced professionals and be exposed to innovative solutions, research, and tools that will further enhance your knowledge and prepare you to add value as an early career professional. This year, the summer internship program will run for 11 weeks, beginning June 1, 2026, through August 14, 2026. Successful candidates must be able to commit for the entire length remotely with in the United States. We are inviting an Accounting I
Remote Jobs (Work From Home)

Senior Engagement Manager

About Medallion:

At Medallion, we believe healthcare teams should focus on what truly mattersdelivering exceptional patient care. Thats why weve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companiesranked No. 3 on Inc. Magazines 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn’s 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today ShowMedallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, were on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the Role:

We are seeking a dynamic and strategic Senior Engagement Manager to serve as the primary liaison between our organization and our clients. This role is responsible for managing client relationships, ensuring project success, and driving process improvements that enhance customer value. The ideal candidate is highly organized, proactive, and skilled at balancing multiple projects while delivering exceptional client service.

This role reports to Medallions Head of Engagement Management and base compensation may land between $90,000-$130

Remote Jobs (Work From Home)

Forward deployed Engineer LatAm

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We’ve built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs – in addition to dozens of angel investors and local family offices.

Were building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you’ll do

We’re looking for a Travel Pay Solutions & Operations Engineer to serve as the primary execution point for Travel Pay onboarding, partner coordination, and day-to-day operational support across our client base and internal teams.

This role sits within the Solutions Engineering team and works in close collaboration with the Travel Pay Product team. It is not a software engineering role, but it requires deep technical literacy. You will be expected to master our product suiteincluding VCNs, CTAs, and partner integrationstranslating that knowledge into precise configurations, structured client onboarding, and scalab

Remote Jobs (Work From Home)

Internship Marketing Summer 2026

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization youve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:

Integrity Collaboration – Relationships Excellence Creativity – Results

Join Us,

Concentric – “Your World Secured”

We are currently looking to hire a Marketing Intern (Summer 2026) to join our Corporate team in Kirkland! This position allows for remote work arrangements.

JOB DESCRIPTION

We are seeking a detail-oriented and creative Summer Marketing Intern to su

Remote Jobs (Work From Home)

TestGorilla : Customer Success Advisor (Part Time)

Headquarters: Netherlands

URL: https://www.testgorilla.com/careers

Customer Success Advisor (Part Time) – LATAM

We usually respond within a week

Where do we hire from? Find out more abouthiring at TestGorilla

Working hours & eligibility

  • Weekly hours: 20 hours(4 per weekday in the LATAM time zone)

  • Eligible locations:All contracting locations that could cover the listed hours. Please check ourhiring countrylistto confirm that your country is eligible before applying.

Hi there, I’m Aleks, Senior Customer Success Manager at TestGorilla. Were excited to share more about the Customer Success Advisor role and our team!

About the Role

As our Customer Success Advisor in the Americas region (Canada and LATAM), you’ll be essential in achieving TestGorilla’s vision of helping one billion people land their dream job. You will manage a high-volume portfolio of ~100 SMB accounts, leveraging AI tools to understand and learn about product adoption, customer health, and account opportunities, enabling you to build strong, lasting relationships with customers and drive customer advocacy. You will work in a high-performing AI-first team, and we’re looking for someone who is passionate about the customer journey and coming with us on our AI journeyautomating the repeatable and humanizing the exceptional.

In this position, you will leverage your skills to onboard customers effectively and drive product adoption from day one and throughout the relationship. Using emerging tools to represent and discuss return on investment for customers, you will drive lifetime value and ultimately retention of our customers. Join our driven, remote-first team, and lets achieve these ambitious goals together.

Want to see what it’s like to join the Customer Success team and make an impact as a Customer Success Advisor? Get an inside look in this quick video from Aleks, our Senior Manager of Customer Success:

Responsibilities

  • Uphold TestGorilla’s behaviors and foster an inclusive, supportive culture.

  • Collaborate effectively with global colleagues across teams and time zones.

  • Conduct excellent discovery conversations and streamline onboarding to optimize Time-to-First-Value and set customers up for long-term success.

  • Utilize strong customer relationship management skills to cultivate deep, multi-threaded partnerships across stakeholders, ensuring strategic alignment and delivering measurable ROI.

  • Leverage AI tools and automated playbooks to efficiently manage your portfolio, engage customers asynchronously, and optimize your daily workflows.

  • Monitor customer health closely to increase deep product adoption, credit consumption and expand the use of the TestGorilla featureset across your accounts (customer maturity).

  • Utilize data-driven insights to identify churn risks at scale and execute swift strategies to protect Gross Revenue Retention (GRR).

  • Partner directly with Account Managers to not only facilitate smooth renewals but also proactively identify expansion opportunities, drive greater credit consumption, and position successful accounts to participate in case studies that support cross-selling.

  • Take a highly consultative approach to transform successful customers into vocal champions, leveraging their insights to contribute directly to our product roadmap and serve as strong advocates for TestGorilla.

What youll bring

  • Is passionate about TestGorilla’s mission to help one billion people find their dream jobs.

  • Has strong written and verbal communication skills in English and Spanish.

  • Thrives in a fast-paced, remote-first environment.

  • A background in account management or customer success with a proven track record of independently managing a high-volume book of business and delivering value and ROI at scale.

  • You are highly tech-savvy, comfortable navigating new AI technologies, and naturally apply systems thinking to automate workflows and scale your impact.

  • Skilled at leading deep discovery calls, navigating difficult conversations gracefully, and simplifying complex topics into clear messaging.

  • A data-driven approach to identifying account risks early and proactively acting on customer health metrics.

Growth Potential (Bonus Skills)

These are nice-to-have skills. If you don’t have them, don’t worrythese are areas where you can grow and develop within the role!

  • Prior familiarity with tools such as ChurnZero, HubSpot, N8N, Gong, Jira, or Confluence.

  • Commercial experience in managing renewal negotiations and pricing deals

Whats in it for you?

Please note:Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process.

  • Global Team:Join a fully remote, mission-driven team from around the world

  • Competitive compensation:Receive a competitive pay 15,780 – 19,600 (or $18,304 $22,736 USD) + Share Appreciation Rights (SARs)

  • Remote & flexible work:Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.
    *Check out the Countries we currently hire fromhere

  • Remote work budget:1,000 per year to help you set up your home office

  • Growth & development:Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities

  • Stimulating work environment:Tackle new challenges and work with innovative technology in a dynamic setting

  • Connect with your team:Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community!

  • TestGorilla community groups:Join peers to build community and boost opportunities for connection, advocacy, and professional development.

  • Parent/Caregiver support:We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches

  • Work-life balance:Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being

Interested?

We believe in using our own product to ensure fair and objective hiring. If this role aligns with your skills and aspirations, we invite you to complete one of our very own assessments. This will give you a first-hand experience of our platform and help us get to know you better. We look forward to hearing from you!

TestGorilla is committed to building a diverse and inclusive workplace. We believe that diverse teams are stronger teams, and we encourage applications from people of all backgrounds. We understand that some candidates may experience test anxiety, and we want to assure you that accommodations are available and can be requested prior to sitting our assessments. Your request will not negatively impact your application, as we do not factor this into our review process.

To apply: https://weworkremotely.com/remote-jobs/testgorilla-customer-success-advisor-part-time

Remote Jobs (Work From Home)

Indicium: Estágio em Sales Ops (CRM & Inteligência Comercial)

Headquarters: BR

URL: http://indicium.tech

Como estagirio(a) do time Comercial da Indicium, voc ter a misso de dar suporte s operaes de vendas, ajudando na organizao do pipeline, anlise de dados comerciais e apoio s atividades de prospeco e relacionamento com clientes.

Essa uma tima oportunidade para quem quer aprender na prtica sobre vendas consultivas, estratgia comercial e mercado de tecnologia e dados.

O que voc vai fazer

Suporte Operacional

  • Atualizar e manter o CRM, garantindo organizao e qualidade das informaes de leads, oportunidades e clientes

  • Auxiliar na elaborao de relatrios e dashboards comerciais

  • Realizar follow-ups de tarefas administrativas, como controle de documentos e contratos

Apoio na Prospeco de Clientes

  • Pesquisar e qualificar leads para alimentar o pipeline de vendas

  • Apoiar na preparao de materiais de prospeco, como apresentaes e e-mails personalizados

Colaborao com o Time de Pr-Vendas

  • Apoiar atividades de mapeamento de mercado e estudos de viabilidade

  • Dar suporte na anlise das necessidades de leads e clientes

  • Acompanhar mtricas da rea de pr-vendas e ajudar a identificar oportunidades de melhoria

Contribuio no Processo de Vendas

  • Participar da construo de propostas comerciais

  • Apoiar na preparao de reunies e apresentaes comerciais

  • Registrar e acompanhar interaes com clientes no CRM

Integrao com Outras reas

  • Colaborar com os times de marketing, parcerias e produto

  • Apoiar na execuo de eventos e iniciativas comerciais

Desenvolvimento Profissional

  • Participar de treinamentos e reunies do time comercial

  • Desenvolver conhecimento sobre mercado, clientes e solues da empresa

Requisitos

Requisitos bsicos

  • Ensino superior em andamento em Administrao, Economia, Engenharias ou reas correlatas

  • A partir da 4 fase da graduao

  • Ingls intermedirio

  • Boa comunicao oral e escrita

  • Organizao e ateno aos detalhes

  • Proatividade e vontade de aprender

Diferenciais

  • Ingls avanado

  • Residir em Florianpolis ou So Paulo

O que a Indicium oferece

Conhea j alguns benefcios que a Indicium oferece!

Nossa cultura

  • Gesto moderna, transparente e inclusiva

  • Ambiente dinmico e aberto inovao e criatividade

  • Cultura data driven

  • Trabalho com autonomia e engajamento

  • Ambiente leve, descontrado e time movido a desafios

  • Crescimento acelerado da empresa

  • Home office e flexibilidade de horrio

Para seu desenvolvimento profissional

  • Plano de carreira estruturado

  • Cultura de feedback e desenvolvimento

  • Avaliao do perodo de experincia e feedback one-on-one nos 45/90 dias e ciclo de avaliao trimestral e semestral

  • Programa de apadrinhamento – referncia no time responsvel por auxiliar no perodo de experincia

  • Time experiente, colaborativo e disposto a crescer

  • Projetos relevantes e de grande impacto

  • Trabalho com metodologias geis e participao em equipes multifuncionais

  • Aula de conversao em ingls gratuita e semanal

  • Programa de Certificaes – provas gratuitas, se aprovado (a), ganha pontos no IndiciumGo

  • Programa de iniciativas Tech Tracks

  • Programa Databloggers – Incentivar a escrita de contedos pelos profissionais da Indicium

  • Programa de Desenvolvimento de Lderes

  • Onboarding estruturado

  • Incentivo educao

  • Budget por rea para integrao e capacitao

Para sua sade e seu bem-estar

  • Sede em Floripa, So Paulo e Nova York

  • Snacks e bebidas na sede

  • Programa de pontos com premiaes

  • Programa Oxignio – Apoio psicolgico

  • Day off no aniversrio

  • Aes de endomarketing presenciais, hbridas e remotas

  • Happy hour toda sexta-feira

  • Noite de jogos toda primeira quinta-feira do ms de forma remota e toda ltima quinta-feira do ms de forma presencial

  • Parceria com empresas com descontos especiais

  • Wellhub (Plataforma corporativa de atividade fsica com foco na qualidade de vida, sade e bem-estar)

  • Onhappy – plataforma de descontos em viagens

Diferenciais

  • Bonificao anual de um salrio ou mais

  • Programa de indicao – Pagamento de gratificao no valor de R$ 250,00 no terceiro ms de empresa da pessoa indicada

  • Licena maternidade estendida para 6 meses – somos uma empresa cidad

To apply: https://weworkremotely.com/remote-jobs/indicium-estagio-em-sales-ops-crm-inteligencia-comercial

Scroll to Top