Remote Jobs (Work From Home)

Headquarters: US – Remote

About the Role:

You’ll own your outcomes, from the strategies you run to the conversations that shape what we build next. We are looking for a driven and consultative Account Manager 5 to join Wrike’s Commercial Expansion team! In this role, you’ll build meaningful client relationships and uncover opportunities to expand Wrike’s footprint within your portfolio of established accounts. Using your strategic mindset and solution-focused approach, you’ll help customers maximize their investment while driving our continued growth.

If youre a collaborative professional who thrives in a fast-paced environment and enjoys connecting technology solutions to real business challenges, we want to hear from you!

Your Impact:

• Developing and executing strategic account plans that drive expansion within your assigned book of business.
• Managing the full sales cycle from opportunity identification through contract negotiation and close.
• Proactively engaging with accounts through targeted outreach initiatives rather than relying solely on inbound requests.
• Conducting consultative discovery calls to deeply understand customer pain points, business objectives, and growth opportunities.
• Implementing a solutions-based selling approach that clearly articulates Wrike’s ROI and aligns our solutions with customer needs.
• Delivering compelling demonstrations and presentations that showcase how Wrike solves specific customer challenges.
• Creating tailored strategies for identifying expansion opportunities within each account based on customer usage patterns, adoption metrics, business goals, and industry trends.
• Staying informed about competitors’ offerings and positioning Wrike advantageously against alternatives.
• Utilizing sales tools (Salesforce, SalesNavigator and ZoomInfo) to identify key stakeholders and manage your pipeline.
• Collaborating with Customer Success, Solutions, and other internal teams to ensure seamless customer experiences and 100% satisfaction.
• Consistently meeting or exceeding quarterly and annual revenue targets.

Your Qualifications:

• 5+ years of successful commercial sales experience with a proven track record of consistent achievement, SaaS experience required
• Minimum 3 years experience as an Account Manager responsible for an install account base
• Demonstrated hunter mentality with a proven track record of proactive pipeline generation, cross-sell, upsell, and driving account expansion initiatives
• Demonstrated ability to manage the full sales cycle from qualification to close
• Experience expanding relationships within existing accounts through consultative, solution-based selling
• Strong proficiency with outbound prospecting strategies and execution
• Proficiency with the SaaS buying process and procurement cycles
• Exceptional communication skills with the ability to engage effectively at multiple levels within an organization
• Excellent discovery skills with the ability to understand business challenges and align solutions accordingly
• Experience conducting engaging remote product demonstrations via video conferencing
• Experience with sales methodologies such as Challenger, MEDDIC, or Solution Selling
• Bachelor’s degree or equivalent practical experience

Standout Qualities:

• Experience in work management, project management, or a track record of selling to our ideal customer profiles (ICPs) in Marketing, Professional Services, Manufacturing or Engineering Additional language proficiency (if relevant to the territory)

What to expect next:

– Recruiter call (45 minutes)
– Sales leader interview (60 minutes)
– Mock demo presentation (45 minutes)
– Final interview with the VP of Sales (30 minutes)

Team Dynamics:

• As an Account Manager 5, you’ll join a high-performing team focused on driving double-digit growth within our existing customer base. You’ll manage a portfolio of commercial accounts (250 – 5,000 employees) with active Wrike subscriptions. Working collaboratively with cross-functional partners, you’ll identify expansion opportunities that solve customer challenges while helping you achieve your booking and pipeline targets.

Our Work Style:

• Collaborative Culture: Work alongside ambitious, supportive colleagues who celebrate wins together
• Comprehensive Training: Structured onboarding and ongoing sales enablement to help you master our product and refine your skills
• Work Flexibility: Options for remote work with the support you need to succeed from your home or the office
• Competitive Compensation: Base salary plus uncapped commission structure that rewards performance

Why Join Wrike?

• Growth Opportunities: Clear career progression paths with opportunities to advance into senior account management or leadership roles, based on your performance and goals

Empowered Living:

• Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
• Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
• Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.

Nurturing New Beginnings:

• Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
• Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.

Work & Life Enrichment:

• Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
• Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
• Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.

Global Impact:

• Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe.

Your recruitment buddy will beAziza Talhi, Senior Recruiter.

#LI-AT1

To apply: https://weworkremotely.com/remote-jobs/wrike-account-manager-l4

Headquarters: United States (Remote)

This is a remote position that must be based in PST or MST.

Role Overview

As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts. You are a self-starter and bar-raiser who operates with high autonomy, driving customer outcomes while working in tight partnership with Sales to uncover and capitalize on strategic growth opportunities.

In this role, you will serve as the trusted advisor and strategic lead for your portfolio, orchestrating technical and commercial counterpartsincluding Forward-Deployed Engineers (FDEs), Account Executives, and Product leaders. You will bridge complex technical deployments with executive-level business goals, ensuring customers realize maximum value from their investment and naturally expand their footprint with us.

Key Responsibilities

• Drive Strategic Account Value & Retention: Accountable for net retention, customer health, and long-term strategic alignment across a portfolio of complex enterprise accounts.
• Partner with Sales for Account Growth: Work side-by-side with Account Executives/Strategic Account Managers to identify expansion vectors, co-develop account plans, and position new capabilities that directly support the customer’s technical roadmap.
• Integrate with Technical Counterparts: Partner closely with Forward-Deployed Engineers (FDEs) and technical leads to ensure technical delivery aligns directly with the client’s business outcomes, removing friction and accelerating time-to-value.
• Operate as an Independent Bar-Raiser: Proactively build scalable Customer Success playbooks, elevate executive engagement standards, and operate with extreme ownership without needing step-by-step guidance.
• Cultivate C-Suite & Technical Sponsorship: Build multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering, Product Leads) to ensure continuous alignment with top corporate initiatives.
• Drive Business Outcomes & QBRs: Shift client conversations from product usage to business impact, leading executive business reviews (EBRs/QBRs) that demonstrate clear ROI and anchor the account for long-term growth.

Qualifications & Requirements

• Post-Sales Strategic Track Record: 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
• Commercial Acumen & Growth Mindset: Proven history of partnering with Sales to identify, nurture, and help close upsells, expansions, and renewals in complex, multi-stakeholder environments.
• Technical & FDE Alignment: Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value.
• High Autonomy & Leadership: Self-motivated bar-raiser with a bias for action who excels in ambiguous, fast-paced environments and takes full accountability for account outcomes.
• Executive Presence: Outstanding communication and presentation skills, with a track record of challenging and advising C-level executives on technology strategy and operational efficiency.

Nice-to-Haves / Pluses

• High Tech Industry Expertise: Domain knowledge in High Tech (e.g., cloud native, hardware/software OEMs, or AI/ML platforms) and an understanding of how engineering-led enterprises operate and scale.

What Success Looks Like in Year 1

• Month 3: Fully onboarded, account health assessments completed, and tight alignment established with assigned Sales AEs and FDE teams on key accounts.
• Month 6: Value-realization frameworks and executive cadence active across all accounts, with clear expansion pipelines co-developed alongside Sales.
• Month 12: High Net Retention Rate (NRR) achieved across the portfolio, demonstrable business outcomes delivered with FDEs, and elevated CS playbooks established as standard practice for the broader team.

Target Annual Earnings (salary + commission): $190K-220K OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-SW1

To apply: https://weworkremotely.com/remote-jobs/tines-lead-customer-success-manager-west

Headquarters: United States – West (Remote)

*This is a remote position that must be based in the Pacific time zone.*

The Role

We’re hiring aDeal Desk Analyst reporting into our Revenue Operations organization. This role is the engine of Tines’ day to day deal operations. You will turn quotes, order forms, and approvals around quickly and accurately, and act as first line support for our Sales reps, CSMs, and RMs, keeping deals moving and the field unblocked.

You will work with high level direction and own a clearly defined scope, escalating genuinely complex or non standard deals to senior members of the team. It’s an ideal role for someone who thrives on responsiveness, accuracy, and high transaction volume, and who wants to build deep quote to cash expertise as Tines modernizes its tooling.

Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets. They are organized and diligent, and an excellent communicator both verbally and in writing as you’ll be working with a wide array of teams and levels of seniority. Finally, this is a start up, so ideally you’re excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity.

What you will be doing:

• Process deals.Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA.
• Route approvals.Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
• Support reps. Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure.
• Protect data quality.Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
• Escalate well. Identify complex or non standard deals early and hand them off cleanly to the senior deal desk.
• Partner cross-functionally.Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Improve tooling.Help support and improve our CPQ tool, DealHub, and the associated workflows.

What you bring with you:

• 34 years in deal desk, sales operations, or order management within B2B SaaS.
• Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar).
• Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure.
• Strong stakeholder service mindset and clear, well structured communication.
• Understanding of SaaS business models, subscription based pricing, and revenue recognition principles.
• Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment.
• A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions.
  • Strong MS Excel/Google Sheets skills (required).

Target Annual Compensation: Base salary of up to $127,000 and a 10% target bonus.

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-SW1

To apply: https://weworkremotely.com/remote-jobs/tines-deal-desk-analyst

Headquarters: US-Florida

URL: https://iti-digital.com/

Role Overview

ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across our DXP platform and managed destination websites. This portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role.

This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team’s combined account portfolio. In addition to direct account responsibilities, this role contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position.

Preferred Background

The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include one or more of the following:

• Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity

• Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective

• Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations

• An understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes

• A genuine understanding of how these organizations operate and the ability to translate that understanding into thoughtful, consultative account management will be a distinguishing quality in this role

Key Responsibilities

1. Sales-to-CS Handoff & CRM Stewardship

This area of responsibility focuses on ensuring a smooth transition from Sales and maintaining accurate data across client management systems.

• Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed

• Manage the client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks

• Lead periodic reviews of the client management platform database to ensure accuracy, clean segmentation, and up-to-date client records

• Serve as the primary CS point of contact for platform questions, configuration updates, and vendor best practices

2. New Client Onboarding Ownership

The Client Success Manager is responsible for guiding new clients through a structured, milestone-driven onboarding process across our DXP platform and managed destination websites.

• Conduct welcome calls and kickoff meetings, drawing on destination industry experience to establish meaningful rapport with clients

• Clarify package scope, delivery timelines, and client-side resource commitments in accessible, straightforward terms

• Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively

• Provide product demonstrations tailored to client use cases, connecting features to real workflows relevant to the client’s organization type

• Deliver a formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement

3. Subscription Engagement & Product Adoption Strategy & Support

This area of responsibility centers on developing and sustaining strong client relationships throughout the subscription period, with a focus on long-term engagement and product adoption.

• Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations across their full subscription terms

• Conduct regular check-in cadences calibrated to client tier and account health

• Apply relevant industry knowledge to connect product features to client outcomes, including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI

• Identify expansion opportunities within existing accounts and hand off to the Sales team for follow-through

• Proactively identify accounts showing signs of declining usage or key contact changes, and respond with appropriate education or outreach

• Share relevant case studies, benchmark data, and best practices from across the ITI Digital client base to support adoption

• Serve as an internal advocate for clients during product development discussions, translating sector-specific feedback into actionable product input

4. Client Health Monitoring & Risk Management

The Client Success Manager is expected to maintain a consistent, informed view of account health, identifying and addressing risks before they affect client satisfaction or retention.

• Maintain health scores in the client management platform using usage data, survey results, support ticket patterns, and relationship signals

• Conduct structured health-check conversations at defined intervals, especially during leadership transitions at client organizations

• Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close the feedback loop with clients

• Classify at-risk accounts on early indicators passive satisfaction, declining usage, key contact changes, budget or procurement signals, and client unresponsiveness not solely on expressed dissatisfaction, and maintain a documented save plan for each

• Log client-reported technical issues and escalate for triage and engineering assignment

• Escalate at-risk accounts to leadership with a clear situation summary, documented save plan, and recommended course of action well ahead of the renewal date

5. Renewal Management

Renewal management is a primary accountability of the Client Success Manager. This role carries direct responsibility for retained revenue across the assigned portfolio.

• Maintain a current, accurate renewal pipeline with visibility into upcoming contract end dates

• Initiate renewal conversations well in advance of contract end; identify and address concerns early to avoid late-stage risk

• Apply approved concession parameters for renewal negotiations; escalate any offer outside those boundaries prior to client communication

• Prepare renewal contracts (with admin support); track signature status and follow up as needed

• Escalate contract, pricing, or invoicing concerns to leadership with full account context and a recommended course of action

6. Team Collaboration, Coaching & Continuous Improvement

The Client Success Manager works closely with a small team of Client Success Specialists, providing day-to-day guidance, sharing best practices, and helping to ensure consistent quality across the team’s client interactions.

• Provide day-to-day direction and support to Client Success Specialists, including guidance on client communication, issue resolution, and account management best practices

• Serve as a resource for the Specialists when navigating complex client situations, escalations, or unfamiliar account types

• Partner with Implementation, Technical Support, and relevant internal teams to resolve client issues that fall outside standard support workflows

• Contribute to the development and refinement of onboarding and adoption playbooks, drawing on direct client experience across the full portfolio

• Contribute relevant sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning

• Uphold consistent standards in client communication, documentation, and CRM data management, and support the Specialists in doing the same

Ideal Candidate Profile

The following characteristics describe the professional qualities ITI Digital is seeking in this role:

• Dependable consistently reliable in following through on commitments to clients and colleagues

• Collaborative willing to share knowledge and provide informal guidance to colleagues in a team-oriented environment

• Consultative approaches client relationships with careful listening and thoughtful problem-solving

• Sector-fluent familiar with the operational and planning cycles of DMOs, government agencies, and economic development organizations, including board governance, grant budgets, and public accountability structures

• Tech-curious interested in SaaS and digital platforms, with a willingness to develop fluency in new tools

• Detail-oriented attentive to the accuracy and thoroughness required in CRM management, milestone tracking, and contract administration

• Adaptable comfortable navigating shifting priorities in a growing organization

• Autonomous able to exercise sound independent judgment while knowing when to involve leadership

• Composed under pressure maintains professionalism and perspective in a fast-paced, evolving environment

Position Details

• Location: Fully remote US Eastern Time Zone (8 AM 5 PM ET). Reliable computer and internet connection required. Candidates located in the US Eastern or Central Time Zone are preferred.

• Work Schedule: Full-time exempt position. Standard hours: 8:00 am5:00 pm EST. Minimum 40 hours per week. Additional time may be required based on business needs.

• Employment Type: Contract-to-hire 1099, with a 90-day evaluation period. Successful completion converts to Full-Time W2 with benefits.

• Compensation: Commensurate with experience. Compensation is determined based on factors including relevant experience, demonstrated qualifications, and geographic location.

• Reports To: VP, Digital Strategy

• Platform Communication/Systems: Slack, Zoom, Google Meet, and CRM/project management tools, such as Vitally CS, HubSpot, Asana, JIRA, and Freshdesk.

ITI Digital is an equal opportunity employer.

To apply: https://weworkremotely.com/remote-jobs/iti-digital-saas-client-success-manager

Headquarters: Germany (Remote) ; Ireland (Remote); Netherlands (Remote) ; Portugal (Remote) ; Spain (Remote) ; United Kingdom (Remote)

Typeform is fully remote by design. For this role, we can hire candidates based in the UK, Ireland, Germany, Portugal or The Netherlands

About the role

Were looking for an Agency Partner Manager to own and scale Typeforms Agency Partner Program. Youll build revenue generating relationships with marketing, digital, research, customer experience, and professional services agencies, helping them create valuable solutions and client offerings using Typeform.

A key part of this opportunity will be Research Flow, our AI moderated research platform. Research Flow combines qualitative depth with quantitative scale, enabling teams to design studies, recruit participants, run adaptive conversations, and generate insights in hours. Youll help agencies incorporate these capabilities into their services and bring new research solutions to their clients.

This is a hands on commercial role where youll recruit and activate partners, support their continued growth, and drive net new revenue across their client base. Youll join the Partnerships team and work closely with Sales, Marketing, Customer Success, Product, and Partner Operations.

Whatyoulldo

• OwntheAgencyPartnerProgramfromrecruitmentandonboardingthroughenablement,activation,andongoingpartnersuccess.
• BuildstrongcommercialrelationshipswithagenciesthatcanextendTypeformsreachandcreatenewsolutionsfortheirclients.
• HelppartnerspackageTypeformandResearchFlowintoservicesacrosscustomerresearch,marketresearch,leadgeneration,marketing,andcustomerexperience.
• DrivenetnewMRRthroughagencysourcedandagencyinfluencedopportunities,workingwithSalesandCustomerSuccessonsharedaccountsandcosellingactivity.
• Setandmanagequarterlyobjectivesacrossrevenue,partneractivation,andprogramgrowth.
• PartnerwithMarketingonsharedcampaigns,webinars,casestudies,content,andotherdemandgenerationactivity.
• Refinepartnersegmentation,tiers,incentives,andreportingtocreateaprogramthatcanscaleefficiently.

Whatwerelookingfor

• fiveormoreyearsofexperienceinpartnerships,channelsales,businessdevelopment,oragencymanagement.
• Atrackrecordofgeneratingrevenuethroughagencyorservicespartners.
• Astrongunderstandingofmarketing,digital,research,orprofessionalservicesagencymodels.
• Experiencebuildingpartnerprogramsandprocessesthatcanscalewithoutsignificantmanualoversight.
• Strongcommercialjudgementandconfidencemanagingrevenue,pipeline,forecasting,andpartnerperformance.
• Excellentrelationshipmanagementandcommunicationskills,withtheabilitytoalignstakeholdersacrossdifferentteams.

Nicetohave

• ExperienceworkingwithsoftwareasaserviceplatformsorproductswithopenAPIsandintegrations.
• Familiaritywithresearchtechnology,customerinsighttools,orplatformgrowthstrategies.
• Experienceoperatingaselfserveortieredpartnerprogram.

To apply: https://weworkremotely.com/remote-jobs/typeform-agency-partner-manager