Remote Jobs (Work From Home)

Headquarters: Remote, US

** Open to remote within the East Coast only**

At JFrog, were reinventing DevOps to help the worlds greatest companies innovate — and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production — a concept we call liquid software. Wouldn’t it be amazing if you could join us in our journey?

As a Solution Engineer, Public Sector at JFrog, you will be on the front lines as a trusted technical advisor, helping federal, state, and local government clients understand, evaluate, and adopt our solutions. You will work closely with our sales, product & engineering, customer success, and marketing teams to help customers understand the value of JFrog solutions from a technical and business perspective.

As a Solution Engineer, Public Sector in JFrog, you will…

• Partner with Account Executives to align technical solutions with customer goals, support presales engagements, and drive revenue through strategic value selling.
• Understand and navigate public sector requirements, including procurement processes, NIST guidelines, DoD frameworks (e.g., PlatformOne, IronBank), and federal compliance mandates (e.g., CMMC).
• Deliver impactful demos and Proof of Value (POVs) to technical and non-technical stakeholders, showcasing how JFrog enables secure, scalable DevSecOps and MLOps practices.
• Support RFIs/RFPs and bid processes, ensuring technical accuracy and alignment with government procurement standards.
• Guide customers throughout the technical lifecycle, translating business goals into solution designs and collaborating with Product and Engineering to influence the roadmap based on field feedback.
• Evangelize DevSecOps best practices, including the development of DoD/Federal reference architectures, and drive adoption across federal agencies.
• Stay current with industry trends, maintaining expertise in DevOps, cloud, software delivery, and emerging technologies relevant to public sector digital transformation.

To be a Solution Engineer, Public Sector in JFrog, you need…

• 5+ years of hands-on expertise in DevOps technologies, including Docker, Kubernetes, Git, CI/CD tools, Artifactory, build tools, and modern SDLC practices.
• 3+ years hands-on experience with vulnerability scanning (SCA, SAST, DAST), network security, container/Kubernetes security, software supply chain security (SBOMs, artifact signing, SLSA), and embedding security into CI/CD pipelines.
• Technical sales, presales, or sales engineering experience is a plus, preferably with U.S. public sector clients; experience with MEDDPICC methodology is a plus.
• Knowledge of public sector programs and compliance, including DoD environments, impact level classifications, NIST standards, and federal procurement models.
• Proficiency in cloud platforms (AWS, Azure, GCP) and Linux environments, with ability to design hybrid architectures and scalable deployment solutions.
• Proven ability to deliver POCs and technical presentations, with strong communication skills to articulate business value to both technical and executive audiences.
• Strong written and verbal communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences.
• Customer-centric, solution-oriented mindset and a strong passion for enabling mission success.
• U.S. Citizenship is required for this role.
• Travel required – Ability to travel at least 25% throughout the U.S., meeting with clients and supporting field engagement activities across agencies and events.
• Government security requirements may be needed; active security clearance a plus.

WHAT JFROG CAN OFFER

• This role has a preference for applicants based in Washington D.C.
• At JFrog, base salary is only one component of our compensation package.
• This position has a base salary range between $160,000 to $172,500.
• Base salary will be based on your skills, qualifications, experience and location.
• Additionally, this role is eligible for discretionary bonuses or commission payments.
• This position also includes an equity package of restricted stock units (RSU).
• In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

To apply: https://weworkremotely.com/remote-jobs/jfrog-solution-engineer-presales-public-sector-us-remote

Headquarters: Remote

You’ve helped run a scale or pooled CS model before, or you’ve been inside one long enough to know what works and what doesn’t. You know that scale CS done badly is just support with a fancier title, and done well it’s a system that delivers consistent value to hundreds of customers. You want to join and help build the good version.

Expel is an MDR company. Our customers are security teams who depend on us to find and stop threats. We’re launching a scale model for a segment of our customer base, and we’re building it from scratch: the playbooks, the automation, the operating model, the measurement framework. You won’t inherit a finished system. You’ll be a primary contributor to designing it.

That means you’re not just executing motions. You own specific programs within the model (new customer/onboarding cohorts, renewal campaigns, segment outreach), you exercise judgment on the edge cases the playbook doesn’t cover, and you identify patterns across hundreds of customer interactions that tell you where the model needs to improve. When something breaks, you fix the process, not just the situation.

Your success is measured by the team’s retention outcomes across the scale segment, the quality of your execution, and the motions you build and improve.

What Expel can do for you

• Put you at the center of building a scale CS model from scratch inside a security company, with the latitude to shape how it works
• Give you a company transforming security operations from industry-leading 20-minute outcomes toward 20-second outcomes with AI and automation, the kind of product story that makes CS conversations genuinely interesting
• Surround you with experienced CS leadership that has built scale models before and knows the difference between good and bad
• Connect you with customers who genuinely care about their security programs
• Offer a clear path to grow professionally as our scale program and company grow

What you can do for Expel

• Help design, execute and continuously improve playbook-driven customer interactions across the scale segment: new customer/onboarding, health checks, renewals, proactive outreach
• Own specific motions or programs within the model, from design through execution and measurement
• Exercise judgment on edge cases, distinguishing between situations that fit the playbook, situations that need a creative solution, and situations that require escalation
• Design and lead one-to-many customer engagements: webinars, digital campaigns, scaled communications
• Identify patterns in customer interactions and translate them into process improvements that make the scale function stronger
• Maintain technical credibility in every interaction, speaking knowledgeably about Expel’s service, security operations, and common integration patterns
• Provide coaching and guidance to associate-level team members on process execution and customer handling
• Contribute to the design of the scale operating model itself: systems requirements, automation workflows, measurement frameworks

What you should bring with you

• 2+ years of customer success, account management, or customer-facing experience
• At least 2 years in the security industry (operations, products, consulting, GRC, or incident response)
• Experience in a scale, scaled, or digital CS model is strongly preferred
• Experience designing or significantly improving customer-facing processes or playbooks
• Strong comfort with high-volume, queue-based work and frequent context-switching
• Excellent written communication skills, clear, efficient, and adaptable across customer segments
• Judgment to distinguish between what fits the playbook, what needs creativity, and what needs escalation
• Solid security domain fluency: MDR, EDR, SIEM, NDR, cloud security, and how a real security program fits together
• Familiarity with CS platforms, ticketing systems, and automation tools, with opinions about what works

Additional notes

The base salary range for this role is between $93,900 and $136,200 + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. Youll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States.

We’re an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Well ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/expel-customer-success-manager-scale

Headquarters: Remote (USA – Boston, MA)

PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDutys platform while driving revenue growth.

The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

KEY RESPONSIBILITIES

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

BASIC QUALIFICATIONS

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelors degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.
• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
• Experience working with enterprise software customers or in a DevOps environment.
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.
• Proven history of achieving revenue and retention goals through consultative account management.
• Self-starter with strong collaboration, negotiation, and problem-solving skills.

The base salary range for this position is $105,000.00 – $126,500.00 USD.This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

To apply: https://weworkremotely.com/remote-jobs/pagerduty-account-manager-boston

Headquarters: UK – Remote

The Customer Success Manager (CSM) is responsible for driving adoption, value realization, renewal, and expansion within a defined portfolio of customers. You will act as the primary postsales relationship owner, orchestrating the right resources across Support, Product, Services, and Sales to ensure customers achieve their desired outcomes and view us as a strategic partner.

Key Responsibilities

1. Customer Outcomes & Revenue

• Own customer health, retention, and risk management for your portfolio, in partnership with Sales and Renewals.
• Build, maintain, and execute customer success plans for priority accounts, with clear business outcomes, milestones, and owners.
• Proactively identify renewal and churn risk, create save plans, and track mitigation activities.
• Surface and qualify expansion opportunities (crosssell, upsell, usecase expansion) and collaborate with Sales/Account Management to progress them.

2. Adoption & Value Realisation

• Translate customer objectives into measurable outcomes and ensure progress is tracked and communicated.
• Regularly review usage data, health scores, and telemetry to spot gaps, drive adoption plays, and prevent value erosion.
• Deliver valuefocused reviews (e.g., Success Plan /EBRs), telling a clear story that connects product usage to business results.

3. Customer Engagement & Advocacy

• Build and maintain strong, trustbased relationships with daytoday contacts, project owners, and business sponsors.
• Run a structured cadence of checkins, workshops, and governance reviews, tailored to customer segment and lifecycle stage.
• Capture and share customer feedback, ensuring issues are followed through to resolution and learnings are socialized internally.
• Identify and develop customer advocates for references, testimonials, case studies, and events.

4. Operational Excellence & Tooling

• Keep customer records accurate and uptodate in CS tools and CRM (health scores, notes, success plans, risks, and actions).
• Use standardized playbooks and processes for adoption, development, and renewal preparation.
• Prepare and maintain account success plans that give leadership clear visibility into status, risk, and opportunity.
• Contribute to continuous improvement of CS processes, templates, and best practices.

5. CrossFunctional Collaboration

• Partner with Sales/Account Executives on account strategy, renewal preparation, and executive engagement.
• Work with Support and Engineering to manage escalations, communicate status to customers, and prevent repeat issues.
• Collaborate with Product Management and CS Architecture/Onboarding to share customer insights and influence roadmap and enablement.
• Coordinate with Professional Services on project scoping, delivery alignment, and handoffs.

Required Experience & Skills

• Experience in Customer Success, Account Management, Consulting, or similar customerfacing role in B2B SaaS / enterprise software.
• Proven track record managing a portfolio of mid to largeenterprise customers and delivering against retention targets.
• Strong understanding of subscription / recurring revenue models and the drivers of churn and expansion.
• Ability to engage confidently with technical and nontechnical stakeholders (from admins to Director/VP level).
• Comfortable working with data and dashboards (usage, health, NPS/CSAT) and turning insights into clear actions.
• Excellent communication, presentation, and storytelling skills.
• Strong organization and time management, with the ability to prioritize across multiple accounts and workstreams.

Preferred Qualifications

• Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS.
• Handson experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM (e.g., Salesforce).
• Experience running QBRs/EBRs and building structured success plans.
• Exposure to working with distributed / global teams.

Key Performance Indicators (KPIs)

The Customer Success Manager will be measured on a combination of:

• Renewal Rate for assigned accounts.
• Net Revenue Retention (NRR) / expansion pipeline influenced or sourced.
• Portfolio health: average health score, coverage and freshness of success plans,
• Strategic Touchpoint Delivery – EBRs, Value Unlocks, Road Maps, Success Plan Reviews..
• Customer advocacy and satisfaction: NPS/CSAT scores, references, and participation in marketing/customer programs.
• Operational excellence: data quality in systems, timely updates, and adherence to core CS processes.

Behaviours & Values

• Customerobsessed: consistently acts in the best interest of the customer and their outcomes.
• Datainformed: uses metrics and evidence to guide decisions and prioritization.
• Collaborative: works openly with peers and partners, sharing information and removing silos.
• Accountable: owns commitments, communicates proactively, and follows through.
• Growth mindset: seeks feedback, learns quickly, and adapts to change.

To apply: https://weworkremotely.com/remote-jobs/ping-identity-customer-success-manager-1

Headquarters: USA – Remote

As a CSM, you will serve as a named resource and partner for customer organizations. You will build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs. Your responsibilities will include:

• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution.
• Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.
• Act as the voice of the customer internally to advocate for their needs.
• Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
• Providing proactive guidance on Ping’s features based on the customer’s interests and business objectives.
• Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.
• Willingness to be a hands-on contributor.

Qualifications

To be a successful Customer Success Manager, you should have:

• A minimum of 4 years of related experience in Customer Success / Experience.
• Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
• A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
• A naturally curious and proactive approach to uncovering adoption blockers and risks.
• Experience with SFDC, Gainsight, or equivalent CRM systems.
• Solid technical understanding of Cloud Solutions.

Salary Range: $76,000 – $95,000 + variable pay

In accordance with Colorados Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

To apply: https://weworkremotely.com/remote-jobs/ping-identity-customer-success-manager

Headquarters: Atlanta, Georgia; Austin, Texas; Boston, Massachusetts; Chicago, Illinois; Denver, Colorado; REMOTE – US

How youll make a difference:

As a member of Iterables Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure theyre maximizing their potential for landing in their recipients email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

In this role, youll get to:

• Provide email deliverability consulting services for new and existing customers of Iterable
• Educate customers on email marketing best practices while providing deliverability support
• Monitor customers performance using internal metrics and 3rd-party delivery tools
• Ensure customers have a smooth experience with our product and increasing their ROI
• Partner with Support to analyze tickets, discover trends and resolve any potential issues
• Ensure high level email campaign deliverability for a growing client base of enterprise companies
• Monitor client satisfaction to develop and implement strategies leading to retention and growth
• Gather delivery data into account assessments including Email Deliverability Reports
• Warn customers for potential problems and provide strategies to manage reputation
• Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers
• Build strong relationships through MAAWG that will magnify our position as the industry leader
• Maintain a trusted advisor relationship with each assigned client
• Contribute to Iterable Blogs and Webinars related to Email Deliverability topics

We are looking for people who have:

• Bachelors degree or equivalent experience
• 2 – 4 years experience in email deliverability consulting and/or email deliverability support
• 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization
• Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.)
• High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment
• Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs
• Expert with best practices for sending bulk email, list management and blocklist/spam reduction
• Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.)
• Knowledge of CAN-SPAM/GDPR/anti-spam laws
• Excellent communication skills and a strong desire to work with customers
• An embodiment of Iterable’s core values: growth-mindset, humility, balance and trust
• Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc.

Bonus Points:

• Previous experience with email marketing, email compliance, push notifications, and/or SMS software

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $96,500 – $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

To apply: https://weworkremotely.com/remote-jobs/iterable-email-deliverability-consultant

Headquarters: Oregon USA

URL: https://porkbun.com

Live Technical Support Representative Full-Time $45,000 – $55,000/year + Benefits (Sat-Sun required) (Location: Remote, U.S.-based)

It’s time to hire another amazing individual again. You could be the pick of the litter! Are you a resourceful problem solver who loves delivering top-notch customer service? Can you provide amazing and personalized phone support? If youre good at diagnosing technical issues, enjoy helping customers, and can deliver a mind-blowing experience via phone, chat, and email support, then please apply!

Porkbun is a fully remote domain name registrar. Were looking to add multiple U.S.-based, full-time Technical Support Representatives. Applicants must be based in the USA and eligible for employment.

Typical issues:

• How do I connect my domain to Shopify?

• How do I transfer my domain to Porkbun?

• My website isnt working.

• How do I purchase WordPress hosting?

• Why didnt my payment go through?

• How do I connect my hosted email to Outlook?

• Why is your company named Porkbun?

Experience professional or personal with domains, hosting, DNS is required, or, absent that, very strong experience in live technical support. We are looking for someone with proven technical and diagnostic ability who loves learning new things. Live support experience that spans multiple modes of support, such as email, chat, and phone, is valued.

Important skills:

• You can provide amazing live support via phone and chat, even in the face of customer stress, tantrums, and disasters of their own making (and sometimes ours)

• You can write emails with a professional tone

• You love the feeling of making a customer happy

• Youre an excellent problem solver

• You have at least two years of tech support experience, either at an internal help desk or customer-facing position

• Experience with domains, DNS, or hosting

• You have a steady Internet connection and a quiet room to work out of

• You work efficiently in a remote work environment

• You are perfectly fine with horrible hilarious puns

Compensation: Starting pay: $45,000 – $55,000 / year + benefits. Applicants with years of professional experience in a domain registrar or hosting company are eligible for a starting salary at the higher-end of the range.

How to apply:If the above describes you, please follow the instructions below EXACTLY and respond accurately — failure to do so means we will filter out your application.

• Attach your resume and cover letter to an email as two separate .pdf documents

• Address your email with the subject line Technical Support Representative

• Begin your email body by copying, pasting, and responding to the below qualifying questions. If you are responding NO, we are sorry, but you are not eligible for the role:

• Are you based in the USA and eligible for employment (Yes/No)?

• Do you have two or more years of live technical support experience, or experience with domains, DNS, hosting (Yes/No)?

• Are you available and interested in working both Saturday and Sunday(Yes/No)?

• Feel free to add other relevant, brief content to your email but it must begin with those questions and your accurate responses

• Send that email with attachments to careers+support@porkbun.com

We are leaning into our growth and hiring for shifts that will bolster our live support coverage for US time zones. Answering phones and chats will be the primary priority of this role.

We are hiring for the following standard shifts (all times Pacific):

We are hiring for the following shift. Available Shifts:

• Saturday – Wednesday 9 AM – 5 PM Pacific Time, and
• Thursday – Monday, 9 AM – 5 PM Pacific Time

We believe that to do your job well, you need to take paid breaks all 8-hour shifts include a total of one hour of paid breaks.

Our hiring process: We run a three-round interview process. Your interview process is run by the roles direct manager, and culminates in an interview with our CEO. Before round 1 you’ll need two professional references, including at least one direct manager. We don’t contact them until after round 3, but having them ready is required to move forward. After round 3, as we check your references we invite you to check ours: you can choose to interview any other current Porkbun employee.

To apply: https://weworkremotely.com/remote-jobs/porkbun-live-technical-support-representative-full-time-45-000-55-000-year-benefits-sat-sun-required

Headquarters: Los Angeles, CA

URL: https://vxi.com/

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

To apply: https://weworkremotely.com/remote-jobs/vxi-global-solutions-us-remote-technical-support-advisor

Headquarters: Minsk, Minsk Region, Belarus

URL: http://neo.gg

Description

As part of our continued growth,Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout fora CRM Automation Managerto join ourCRM Team.

Role overview

As a CRM Automation Manager, youll design and optimize automated communication journeys across the entire customer lifecycle. Youll work across email, push, SMS, and in-app channels to create relevant and timely customer communication. Youll use A/B testing, campaign analytics, and customer behaviour data to improve conversion and retention, identify growth opportunities, and develop new ideas for automated CRM flows.

Responsibilities

• Automation Flows: Design, build, and optimize automated communication flows across the customer lifecycle, from registration to churn prevention and reactivation.
• Onboarding Journeys: Develop onboarding and welcome journeys across email, push, SMS, and in-app channels.
• Reactivation: Create and manage reactivation campaigns and automated flows for different stages of the customer lifecycle.
• A/B Testing: Run A/B tests to improve funnel conversion rates and reactivation performance.
• Analytics & Reporting: Analyze campaign results, build dashboards, and automate reporting and trigger logic.
• Insights & Growth: Analyze customer behavior and conversion data to identify insights, develop growth hypotheses, and improve CRM performance.

Requirements

• Experience: 2+ years of experience in CRM automation or marketing automation.
• CRM Automation: Hands-on experience with trigger-based lifecycle campaigns, including welcome flows, deposit conversion, churn prevention, and reactivation.
• Automation Systems: Strong understanding of event-driven logic, customer segmentation, and CRM automation platforms such as Smartico, FastTrack, Customer.io, Optimove, or similar.
• Analytics: Strong analytical skills and practical experience with Looker, Tableau, or similar BI tools.
• Cross-Functional Collaboration: Ability to work closely with Product, Analytics, Content, and Design teams to coordinate and deliver CRM campaigns.

Benefits

• Remote work opportunity.
• Flexible working schedule.
• Interesting product.
• Learning opportunities.
• Career growth prospects.

To apply: https://weworkremotely.com/remote-jobs/neo-group-crm-automation-manager