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Legal Data Analyst Junior Vaga Afirmativa para PCD

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Sobre o Jusbrasil

Transformar o sistema de Justia com tecnologia no um desafio trivial.Por isso, o Jusbrasil se posiciona como uma empresa AI-first, que utiliza IA Generativa, dados massivos e engenharia de ponta para resolver problemas complexos e criar impacto real em escala.

Estamos vivendo um ponto de virada: a revoluo da GenAI est redefinindo o mercado, e temos nas mos uma oportunidade rara de liderar a transformao tecnolgica do sistema jurdico no Brasil.

Lidamos competabytes de dados, bilhes de documentos e desafios de escala, preciso e relevncia dignos das maiores techs do mundo.

Nosso time opera com alta densidade de talentos, autonomia e propsito. So centenas de pessoas incrveis espalhadas por mais de 40 cidades no Brasil e fora, unidas pela mesma misso: construir solues que melhorem o acesso Justia e ampliem a confiana nas relaes sociais.

Aqui, valorizamos quem busca domnio profundo, age com clareza de propsito e tem energia para enfrentar grandes desafios com consistncia e excelncia.

Estamos construindo algo grande e queremos pessoas que queiram fazer parte des

Remote Jobs (Work From Home)

Manager Client Support RH Boutique Partners

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About Waterworks

When you see the worlds most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team members contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

TheClient Support Manager is responsible for managing a team and overseeing operational processes and procedures across assigned channel of business. This role manages a team of Client Support Specialists and a team lead to ensure efficient order and project management, operational consistency, and exceptional customer service in alignment with company guidelines and standards.

The ideal candidate brings a strong people management acumen, commitment to service excellence and continuous process improvement to drive a streamlined, elevated service experience for both clients and supported showroom teams.

Managers supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 23 days per week, or more frequently as business needs dictate.

For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.

Work schedules may include occasional weekend hours based on operational demands and showroom needs.

*Currently accepting internal applications through May 11th

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Responsibilities:

  • Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to consistently deliver a premium, luxury-caliber service experience to internal and external clients
  • Build and maintain strong partnerships with showroom leadership and sales teams to support an exceptional client experience and seamless order management
  • Partner with the Director to develop, refine, and implement standardized operating procedures across the division
  • Oversee service execution for large-scale, high-profile, and special projects within the region, ensuring all service-level expectations and timelines are met
  • Communicate critical business, operational, and performance updates through regular team meetings and ongoing leadership engagement
  • Ensure timely completion of daily workflows, documentation, and service activities; proactively assess workloads and rebalance resources as needed
  • Collaborate closely with Service and Technical Support teams to manage support ticket volume and backlog, ensuring service-level agreements are consistently achieved
  • Design, deliver, and continuously improve onboarding and ongoing training programs to develop team capability and performance
  • Partner cross-functionally to identify process gaps, implement best practices, and drive operational efficiency and scalability
  • Manage and enforce the order-to-cash process, ensuring compliance with internal controls, audit requirements, and company policies
  • Coach and support Client Support Supervisors and teams in resolving client, showroom, and operational escalations effectively and professionally
  • Equip teams with the tools, resources, and guidance necessary to achieve quarterly shipping targets and performance goals
  • Serve as the final escalation point for unresolved or high-impact client, operational, or service issues within the region
  • Enforce consistent adherence to service standards, policies, procedures, and company values
  • Prepare and deliver weekly and monthly performance reporting, including service metrics, compliance measures, and operational insights
  • Lead or support additional strategic initiatives and projects as assigned

Requirements:

  • Bachelors degree or equivalent combination of education and experience
  • 5 years of management experience in a customer servicedriven environment
  • Understanding of high-end retail sales and luxury service standards
  • Highly organized with the ability to multitask and adapt quickly to changing priorities
  • Proven leadership skills to direct, motivate, and empower teams to achieve results
  • Ability to foster a collaborative team environment that promotes high performance and goal attainment
  • Demonstrated ability to build strong relationships with internal partners and external clients
  • Strong problem-solving and solution-oriented mindset
  • Proficiency with computer systems, including advanced Microsoft Excel skills (pivot tables, exports, and reporting); ERP systems
  • Knowledge of plumbing, surfaces, or construction preferred
  • Ability to travel up to 30% to showroom locations and/or the corporate office

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$75,000 – $80,000 a year

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Our Values

Be Authentic:Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar:Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It:Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection:Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual’s experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate’s experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Remote Jobs (Work From Home)

Executive Briefing Specialst

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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us!Your opportunityWe are seeking an enthusiastic and detail-oriented Executive Briefing Specialist to join our team. In this role, you will serve as the primary liaison between our Sales teams and our highest-level stakeholders, ensuring that every briefing is seamless, strategic, and impactful.This is an excellent opportunity for someone who is highly organized and a great communicator. You’ll work closely with sales teams and key stakeholders to support the creation of a premium experience that drives business growth, strengthens key relationships, and showcases product innovation. If you have an obsession with detail and the “executive presence” to command a room, we want you on our team.In this role, you will manage multiple executive briefing events from start to finish, acting as the point of contact to our sales and services counterparts. You will interact with all levels and roles of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Relic’s who are needed to fulfill the agenda for each briefing event. This is a hybrid role based in San Francisco, requiring an in-office presence for
Remote Jobs (Work From Home)

Senior Manager Clinical Biomarker Operations

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About Apogee Therapeutics

Founded in 2022, Apogee Therapeutics, Inc. (Ticker: APGE) is a well-funded, Nasdaq listed company that offers the opportunity to work in a fast-paced, highly dynamic environment. At Apogee, you can actively contribute to shaping the company culture, take on various roles and responsibilities, and grow professionally.

Apogee Therapeutics is a clinical-stage biotechnology company advancing novel biologics with potential for differentiated efficacy and dosing in the largest I&I markets, Apogee’s antibody programs are designed to overcome limitations of existing therapies by targeting well-established mechanisms of action and incorporating advanced antibody engineering to optimize half-life and other properties. Zumilokibart (APG777), the company’s most advanced program, is being initially developed for the treatment of atopic dermatitis (AD), which is the largest and one of the least penetrated I&I markets, as well as asthma. With four validated targets in its portfolio, Apogee is seeking to achieve best-in-class efficacy and dosing through monotherapies and combinations of its novel antibodies. Based on a broad pipeline and depth of leadership and expertise, the company believes it can deliver value and meaningful benefit to patients underserved by today’s standard of care.

We are a fast-paced company committed to building an exceptional culture, founded on our C.O.R.E. values:Caring,Original,Resilient andEgoless and a commitment to refusing to stop at “good enough”.

If this sounds like you, keep reading!

Role Summary
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Integration Test Manager VHA Required

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Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient – building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day to inspire people, create cool stuff, and make a lasting impact on the world!

Ibility is looking for aIntegration Test Managerto support a large Federal agency withfocuson modernizingHealthcarefunctions. TheIntegration TestManager willprovide systems testing support across CCN NG readiness initiatives, including planning and execution of integration testing and end-to-end (E2E) testing for the suite of impacted VA systems, EDI transactions, and CCN NG Third Party Administrator (TPA) systems which must integrate with VA systems for CCN NG readiness.

Theselected candidate will have specific subject matterexpertisein planning,managingand completing systems readiness testing, and in coordinating tasks to complete testing of individual systems, testing of integration between systems, and full end-to-end testing of systems for program launch.

Please note, this position is contingent upon award (May/June 2026)

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Key Responsibilities

  • Development of master test strategies, test plans, and scripts
  • Coordination of integration and End-2-End testing across multiple systems

  • Defect triage and Go/No-Go decision support

  • Work closely and effectively with internal and client teams

Minimum Requirements:

  • Minimum4years of experiencein systems integration and end-to-end testing for enterprise healthcare systems

  • Bachelor’s degree.

  • KnowledgeofVHA community care network operations and EDI operations, and/or payment methodologies and medical claims within VHA standards

  • Experience with development of master test strategies, test plans, and scripts

  • ExperienceinCoordination of integration and End-2-Endtesting across multiple systems

  • Experience withDefect triage and Go/No-Go decision support

  • Familiarity and experience in managing enterprise system testing initiatives

  • Ability to obtain a Public Trust Clearance

  • Demonstrates initiative and strong attention to detail.

  • Self-starterableto work independently and within a team.

  • Flexibility and the ability to react to rapidly changing requirements.

  • Ability to work in a fast-paced and collaborative environment.

  • Proficient in MS Office Applications: Word, Excel, PowerPoint, Project, Visio, SharePoint.

Preferred Qualifications:

  • Agile/Scrum certification or ISTQB or similar testing certification

  • Knowledge of VA or similar healthcare payer systems

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$90,000 – $105,000 a year

Benefits Include:
Health, Dental, and Vision Plans
Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment
Health Savings Account
Unlimited Paid Time Off / 11 Federal Holidays Off
401k

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We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Remote Jobs (Work From Home)

Great Minds: Customer Support Representative

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Headquarters: Washington, District of Columbia, United States

Job description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging contentand all teachers deserve tools that are intuitive, effective, and built for the realities of todays classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementationsupporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our productsEureka Math and Eureka Math, Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELAare trusted by thousands of schools and districts nationwide.

  • Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

  • Wit & Wisdom and Arts & Letters ELA anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

  • PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where Were Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journeyfrom curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impactnot just delivering curriculum, but supporting educators in achieving outcomes at scale.


Job Purpose

The Customer Support Representative serves as a trusted partner to both customers and internal teams by delivering high-quality support, resolving complex issues, and ensuring a seamless customer experience. This position provides advanced pre- and post-sales support, prioritizes customer relationships, and collaborates cross-functionally to ensure timely and accurate service delivery. This role is ideal for a service-oriented professional who thrives on problem-solving, process improvement, and driving customer satisfaction in a fast-paced, mission-driven environment.


Responsibilities

  • Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information.

  • Manage issue resolution from start to finish, coordinating with Logistics, Print Operations, and Sales teams to ensure timely and accurate delivery.

  • Monitor and analyze customer support trends to identify recurring issues and recommend process improvements.

  • Partner with Operations, Sales, and Program teams to support accounts and improve communication workflows.

  • Contribute to the creation and refinement of Standard Operating Procedures (SOPs), email templates, and knowledge base documentation.

  • Demonstrate a thorough understanding of Great Minds products, services, and policies to deliver accurate and consistent information.

  • Communicate clearly, professionally, and promptly with both customers and internal stakeholders.

  • Maintain accurate and detailed records of customer interactions in Salesforce, the organizations Customer Relationship Management (CRM) system.

  • Participate in cross-functional initiatives that enhance customer experience and operational efficiency.

Job requirements

Requirements

  • 3 years of customer service experience in a fast-paced, high-volume environment.

  • Demonstrated ability to resolve customer inquiries and drive issues to resolution across multiple teams.

  • Strong analytical and reporting skills with proficiency in Salesforce CRM and Microsoft Office.

  • Excellent communication, organization, and time-management skills.

  • Self-motivated, proactive, and adaptable to evolving priorities and systems.

  • Commitment to Great Minds mission and to deliver outstanding service to schools and educators.


Preferred Qualifications

  • Experience in education, publishing, or logistics

  • Proficiency with Salesforce, including creating and managing reports and dashboards

  • Familiarity with collaboration and task management tools such as Smartsheet or SharePoint

  • Experience supporting process improvement or workflow automation initiatives

  • Experience working with NetSuite or similar ERP systems.

Required Education

High School Diploma or equivalent

Status

Full-time

Location

Remote

The expected base salary range for this position is $45,000-$48,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices.

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Accela: Manager, Customer Support

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Headquarters: US Based – Remote

ABOUT THE ROLE

The Manager of Technical Support is first and foremost a people leader. You will lead, coach, and inspire a team of technical support professionals to deliver effortless experiences for our customers. At Accela, that means making it easy to get help, solving issues quickly, and preventing future problems. This role reports to the Senior Director of Technical Support and combines leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.

SPECIFIC RESPONSIBILITIES

  • Lead and develop people: Build a high-performing team through coaching, mentoring, and career development. Foster a culture of accountability, collaboration, and continuous improvement.

  • Oversee daily operations, including queue management, case assignment, service quality, and global coverage.

  • Own team KPIs and reporting, including SLA attainment, backlog health, fix timeframes, CSAT, and escalation trends. Provide regular executive updates.

  • Use CRM and support analytics to identify patterns, prioritize work, and drive proactive actions that prevent escalations.

  • Act as the primary point of contact for major customer escalations. Lead resolution efforts with clarity, urgency, and professionalism.

  • Conduct root cause analysis and corrective/preventive action reviews to close gaps in process, training, and product.

  • Optimize policies and processes to remove friction and improve efficiency.

  • Strengthen self-service resources and partner on enhancements that reduce customer effort.

  • Evaluate and adopt new technologies that advance the support operating model, including automation and AI-assisted capabilities.

  • Collaborate cross-functionally with Product, Engineering, and Customer Success to protect and improve the customer experience.

  • Support workforce management for forecasting, scheduling, and capacity planning.

REQUIRED QUALIFICATIONS

  • Bachelors degree in Business, Management, Information Systems, or equivalent experience.

  • 57 years in technical or customer support, with at least 35 years in a people leadership role (manager or team lead).

  • Proven ability to lead, mentor, and develop high-performing teams in a dynamic environment.

  • Strong command of support operations, including SLA management, escalation handling, and customer communications.

  • Experience with CRM and support platforms such as Salesforce Service Cloud, Zendesk, or ServiceNow.

  • Demonstrated strength in analytics and reporting to drive decisions and improvements.

  • Excellent communication skills with executive presence and the ability to align stakeholders.

DESIRED QUALIFICATIONS

  • Experience managing technical support in a SaaS environment, ideally serving public sector or complex B2B customers.

  • Familiarity with workflow automation tools and self-service solutions.

  • Track record of improving CSAT, reducing backlog, and increasing first-contact resolution through team leadership and process optimization.

  • Certifications such as ITIL Foundation, HDI Support Center Manager, or KCS Practitioner are a plus.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accelas SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $110,000-$120,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accelas U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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To apply: https://weworkremotely.com/remote-jobs/accela-manager-customer-support

Remote Jobs (Work From Home)

Posit: Manager, Customer Support

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Headquarters: USA – Remote

Manager, Customer Support

About the Role

Posits Customer Support team is the primary point of contact for customers experiencing issues with Posit software.

Because our products encompass both SaaS solutions and tools deployed by customers in their own local environments, our engineers support customers through a range of services, from billing questions to in-depth inquiries about Linux functionality. Regardless of the issue, we strive to transform a moment of frustration into a positive experience that impresses every customer with our kindness, empathy, and technical expertise.

We seek a Manager, Customer Support to help us lead, guide, and improve our support experience. Working on this team will provide you with the opportunity to enhance customer experience, inform product improvements based on feedback from customer interactions, and lead a creative and collaborative team of talented support engineers.

A Bit About You

  • Proven experience managing a Global Support organization

  • Good understanding of Self-Service strategies and their implementation

  • Experience with AI solutions in Supports daily activities and processes

  • Customer experience-focused

  • Experience in cross-functional work and communication, focusing on improving customer experience and product quality

Things youll own:

  • Guide day-to-day support functions

  • Coach engineers on their career development

  • Improve Support processes for the benefit of the customer and the team

  • Foster a collaborative and open team culture

  • Increase automation and deflection based on analysis of tickets

  • Monitor and improve KPIs

  • Facilitate knowledge sharing and training

Things youll assist with:

  • Setting direction for the entire team and fostering a culture of psychological safety, technical excellence, and continuous improvement.

  • Creating team-wide processes that allow us to scale by identifying, clarifying, and completing projects and customer engagements, and sharing knowledge across the team.

  • Communicating with other teams across the company to ensure they are aware of what Support is doing and planning, and vice versa.

Broad Timeline

By the end of your first month, you would

  • Meet the rest of the Support team and a meaningful fraction of the rest of the company.

  • Understand our Pro Products, offerings, and processes.

  • Get to know your direct reports, their career aspirations and values, and understand what motivates them at Posit.

  • Develop hypotheses on operational improvements that could increase our efficiency.

By the end of your fourth month, you would

  • Be comfortable directing and managing your part of the team to handle support tickets and process improvements

  • Identify 1-2 opportunities for meaningful improvement to Support team processes and grow the team’s effectiveness, efficiency, and/or impact, and begin implementing them.

  • Develop relationships with people on other teams across the company to be more effective as a leader.

Posit offerscompetitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.

Hiring Range
$132,700$175,120 USD

Working at Posit:

  • We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.

  • We prioritize giving ourselves focus time to get deep work done. We minimize meetings and attempt to operate asynchronously.

  • We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at Posit.

  • We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.

  • Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation, which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community’s interests, customers, employees, and shareholders. Hear more about why we think this matters here.

Notable:

We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.

  • 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.

  • Supplemental mental health and wellness benefits are available via Ginger even if you dont opt in to our insurance plans, including Ginger for teen family members.

  • Posit’s gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.

  • All full-time employees are eligible for 401k enrollment starting on day one.

    • After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.

  • An annual profit-sharing bonus for employees recognizes our teams contributions to company performance across the year.

  • We are a 100% distributed team. You are also welcome to come into our Boston office.

    • We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.

  • Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.

  • We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.

Are you excited about this role but not sure if your experience aligns with every qualification in the job description? Thats okay. We know multiple perspectives are essential for a thriving organization and we’d still love to hear from you!

Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.

E-Verify Participation Notice (English/Spanish)

Right to Work Notice (English/Spanish)

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To apply: https://weworkremotely.com/remote-jobs/posit-manager-customer-support

Remote Jobs (Work From Home)

Lumivero: Customer Support Representative

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Headquarters: United States

Join a Global Team Making a Lasting Impact with Lumivero
Are you ready to be part of a team thats changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data enabling them to work more efficiently and make informed, confident decisions.
TheCustomer Support Representativeis the first point of contact for our members. With every interaction,you’renot just supporting software,you’resupporting people.Youllhelp solve problems, answer questions, and ensure our members feel valued and cared for.
Our ideal candidate is a curious investigator, a technical problem-solver, and a great listener.Youlluse your communication skills, product knowledge, and creativity to support our members and show them that behind our great software are amazing people who genuinely care.

Key Responsibilities

    • Respond to member inquiries with clear, professionalcommunicationand correct grammar.
    • Guide members through product usage withaccurate, concise instructions.
    • Ensuretimelyfollow-up on open tickets, especially when awaiting member responses.
    • Collaborate with members and engineering toidentify, reproduce, and troubleshoot software issues.
    • Participate in internal product testing as needed.
    • Assist Sales and Success Managers inidentifyingand resolving product-related issues.
    • Develop andmaintainstrongknowledge of all product features and functionalities.
    • Contribute to both internal and external knowledge bases to improve self-service support.
    • Monitor and analyze support trends toidentifyopportunities for product improvements or process changes.
    • Generate creative ideas to reduce ticket volume and enhance the support experience.
    • Create helpful content (e.g., FAQs) for students, site supervisors, and faculty.
    • Quicklyidentifyand act on potential compliance or critical issues.
    • Proactivelymonitorticket patterns andidentifypossible accountrisk factors.
    • Pinpoint rootcauses ofrecurring issues and work closely with the Success team to mitigate risks.
    • Escalate urgent matters following established procedures toappropriate internalteams.

Required Skills and Experience

    • Problem Solver; Multi-tasker
    • 2+ year experience working in a Technical Customer Support or Software Support role
    • Excellent communication, organization skills, and time management skills.
    • Strong ability to work with precision and attention to detail.

Preferred Skills and Experience

    • Experience with academic work habits and requirements
    • Experience with data privacy regulations HIPAA and GDPR preferred.
    • Salesforce CRM experience.

Benefits

    • Annual base salary is $40,000 – $42,000, depending on qualifications.
    • An annual performance-based bonus to recognize personal excellence.
    • Annual tech stipend to get what you need to do your best work.
    • Flexible, remote first work environment and a diverse, global team.
    • Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights Join Our Team!
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster!
Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. Were passionate about the customers we serve, the products we create, and the problems we solve.
Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Lumivero is an E-Verify Employer. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.

To apply: https://weworkremotely.com/remote-jobs/lumivero-customer-support-representative

Remote Jobs (Work From Home)

Vcluster Labs: Customer Support Engineer

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Headquarters: Germany – Frankfurt

About vCluster Labs

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team.Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture.

We’re the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

About the Role

Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You’ll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.

Responsibilities

  • Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause

  • Provide conversational, technical support primarily through Slack channels and our ticketing system

  • Collaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvements

  • Document common issues, solutions, and best practices to build our knowledge base

  • Occasional flexibility needed for urgent customer issues or supporting customers in different time zones

Requirements

Must Have:

  • 2-3 years hands-on Kubernetes experience in production environments (beyond tutorials/coursework)

  • Strong Linux/Unix system administration skills – comfortable on the command line and understanding the OS layer

  • Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC

  • Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets

  • Ability to work independently, manage multiple customer issues, and see problems through to resolution

  • Learning agility and adaptability – our product evolves quickly and you’ll need to pick up new concepts fast

Nice to Have:

  • Virtual cluster or multi-tenancy experience

  • Cloud platform knowledge (AWS/GCP/Azure)

  • Scripting skills (Bash, Python)

  • Kubernetes certifications (CKA/CKAD/CKS)

  • IaC tools (Helm, Terraform, Kustomize)

  • Prior customer-facing support experience

What We’re Looking For

Engineers who are naturally curious problem-solvers, take initiative without needing direction, communicate technical concepts clearly to customers, and thrive in small team environments with significant autonomy.

Benefits

We offer the following benefits:

  • Competitive Salary: We offer a competitive compensation package, including equity.

  • Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

  • Flexible Working Schedule: You have a doctors appointment or need to head to the supermarket to get groceries at 2pm? We wont have an issue with that. To us, results matter more than clocking in and out at the same time every day.

  • Workplace Flexibility: Were very flexible about where you work. We know things can change in life and were happy to adjust the work environment for you along the way.

Why join a startup like vCluster Labs?

Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:

  • Fast Application Process:We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if youre a good fit. We will respond quickly and make hiring decisions within days rather than months.

  • Open-Minded Work Environment: You can always speak your mind – no company politics or unnecessary formalities. We are operating in a lean, honest, and efficient way and we are looking for different perspectives, constructive feedback and creative, motivated people who want to make a difference.

  • Grow With The Company:We are a small company right now but we are growing incredibly fast because we work on something that has a lot of value to engineering teams in large enterprises. Joining vCluster Labs early will give you the chance to advance much faster to the next step on the career ladder than in any larger company.

  • Responsibility From Day 1: You will see right from the start that your work will immediately have an impact in our company and you can shape the future of this company together with the rest of our team. Grow with us and benefit from being part of this journey from the start.

Culture & Values

At vCluster Labs, we value and stand for:

  • Technical Excellence: We are determined to build best-in-class technology and ship high-quality software because we know that our users are engineers themselves.

  • Customer Obsession: We are going above and beyond to make our customers and users happy, which means striving for great usability, excellent documentation and support as well as fast response times for feature requests and bug reports.

  • Impressive Speed: From user feedback to shipping a new feature to address this feedback, we usually take less than a week in most cases and our users absolutely love us for this.

  • Bold Innovation: We are constantly questioning the state-of-the-art to find and address important issues in our space, even if that means abandoning any existing technologies and starting from scratch again.

  • Open Source & Open Mind: We are actively contributing and maintaining open-source projects and we believe that building an open-minded team culture that respects different perspectives and welcomes constructive feedback is equally paramount to our success.

vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities.

To apply: https://weworkremotely.com/remote-jobs/vcluster-labs-customer-support-engineer

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