About Warehance

Warehance is a warehouse management system built for modern brands and 3PLs. We help warehouses manage inventory, fulfillment, shipping, receiving, returns, automations, billing, and operational workflows across platforms like Shopify, Amazon, TikTok Shop, WooCommerce, and more.

Our customers rely on Warehance to run real operational businesses. When something goes wrong in a warehouse, it affects real shipments, real customers, and real people. Because of that, we take customer support seriously.

We believe:

Integrity matters more than appearances

We tell customers the truth, even when its uncomfortable. We dont hide mistakes, overpromise timelines, or give vague answers to avoid difficult conversations. Trust compounds over time.

Craft matters

Good support is a craft. Clear communication, thoughtful troubleshooting, attention to detail, and deep product understanding matter. We care about solving problems correctly, not just closing tickets quickly.

Curiosity creates better solutions

The best people ask questions, investigate root causes, and genuinely want to understand how things work. Warehousing, shipping, inventory, integrations, and operational workflows are complex systems. Curiosity helps us navigate them.

Passion and enthusiasm are contagious

We like working with people who care. Energy matters. Customers can tell when someone is engaged, thoughtful, and motivated to help.

Generosity builds strong teams

We help each other. We share knowledge freely. We assume good intent. We want people who elevate the people around them, customers included.

We are a remote-first company and care much more about ownership, communication, and problem solving than rigid corporate structure.

About the Role

This is a full-time Customer Success & Support position.

You will primarily be responsible for helping customers solve operational and technical problems through our ticketing system, while also building strong long-term relationships with customers using Warehance to run their businesses.

This role sits at the intersection of:

• customer support

• operations

• technical troubleshooting

• product feedback

• customer education

Some days you may help troubleshoot inventory discrepancies, shipping issues, automation workflows, or integrations. Other days you may help train customers, explain operational best practices, identify bugs, or escalate engineering issues.

You do not need to know warehousing already. You do need to be highly curious, organized, calm under pressure, and excited to learn.

On a Daily Basis, Youll Be Responsible For

• Responding to customer support tickets

• Troubleshooting operational and technical issues

• Investigating root causes instead of giving surface-level answers

• Helping customers understand how to best use Warehance

• Communicating clearly and professionally during stressful situations

• Escalating bugs and technical issues to engineering

• Reproducing reported issues with accuracy and detail

• Collaborating closely with engineering and operations teams

• Continuously learning how warehouses, fulfillment, shipping, and inventory systems work

On a Weekly and Monthly Basis, Youll Be Responsible For

• Identifying recurring customer pain points

• Helping improve documentation and internal processes

• Contributing product feedback and workflow improvement ideas

• Assisting with onboarding and customer education where needed

• Helping us improve response quality, not just response speed

• Becoming increasingly knowledgeable about warehouse operations and ecommerce logistics

Requirements

You are a strong fit for this role if:

• You are an excellent communicator

• You genuinely enjoy helping people solve problems

• You stay calm and thoughtful under pressure

• You are highly organized and detail-oriented

• You are curious and naturally investigative

• You are comfortable learning technical systems and workflows

• You take ownership of problems instead of waiting for instructions

• You can explain complicated topics clearly and simply

• You are comfortable working remotely and managing your own time responsibly

• You appreciate balancing professionalism with personality and humanity

Bonus points if you have experience with:

• ecommerce

• warehouse operations

• shipping/logistics

• Shopify or other ecommerce platforms

• SaaS customer support

• technical troubleshooting

• ticketing systems

What Success Looks Like in This Role

Success in this role is not measured by how quickly you close tickets.

Its measured by:

• how effectively you solve problems

• how much customers trust you

• how clearly you communicate

• how much knowledge you build over time

• how much you improve the experience for customers and teammates

We care deeply about long-term customer relationships.

Benefits

• Remote-first work environment

• Flexible paid time off

• Direct impact on product and customer experience

• Fast-moving, collaborative team

• Opportunity to grow alongside the company

• Exposure to real operational businesses and complex systems

• Competitive compensation based on experience

You will be a practitioner on our telehealth platform ‘Intellect’, where your role is to support our clients’ mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 60-minute video sessions on our platform.

This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice.

We’re seeking to partner with Clinical Psychologists and Counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching

What You’ll Do

• Provide 1-on-1 telehealth/or onsite mental health support for Intellects clients
• Focus on clinical cases such as depression, anxiety, trauma, schizophrenia, eating disorders, addiction etc.
• Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform

• Has a Masters in Counselling or Clinical Psychology
• Candidates must be skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.)
• Candidate must have at least 300 clinical hours post masters degree
• Candidate can communicate in English and their local language
• Candidates with prior experience in EAP, counselling working adults or coaching managerial roles is a plus
• Candidates who are open to working onsite if necessary is a plus

• Remote role with the flexibility to decide your business hours
• Great opportunity to supplement your current job or private practice

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, weve built our platforms from the ground upnot on outdated legacy systemsso homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, were leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. Were not only reshaping what servicing and lending look like todaywere creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginningwere building the future of regulated finance, and we want you to be part of it.

About the Role

We are looking for a Senior Data Engineer to own all facets of data infrastructure at Valon. You will be responsible for managing/optimizing our core data infrastructure, building/maintaining custom data ingestion pipelines, optimizing/implementing complex data transformations, and partnering with the analytics team to architect the optimal long-term infra strategy for Valon. You will be the data teams infrastructure quarterback, and success will mean standing up the proper tooling or processes and flexibly problem-solving to ensure the team is able to carry out its mission efficiently and seamlessly.

Responsibilities

Core Data Infrastructure & Scalability

• Own and optimize Valons core data infrastructure for performance, reliability, and cost efficiency as data volume and complexity grow.

• Design and extend multi-tenant data architectures to support a scalable SaaS model.

• Evaluate and improve warehouse design, data models, and schema strategies to minimize redundancy and maximize query performance.

• Lead and execute infrastructure migrations with minimal downtime and high data integrity.

• Build and maintain custom ingestion pipelines for data sources not covered by ELT vendors.

Observability, Performance & Maintenance

• Build or integrate observability tooling for pipeline health, latency, data freshness, drift detection, and schema change monitoring.

• Optimize data transformation jobs for speed and cost efficiency, identifying performance bottlenecks and refactoring as needed.

• Establish and run routine maintenance processes to ensure data quality, stability, and platform consistency.

• Drive a culture of data reliability engineering by codifying best practices, automation, and operational excellence.

Strategic Leadership & Enablement

• Define and communicate the long-term data infrastructure roadmap, aligning technical evolution with Valons business growth.

  • Think strategically: What does our infrastructure need to look like at 10x or 100x scale?

• Partner closely with the analytics team to enable faster insights through better tooling, performance, and documentation.

• Act as a force multiplier for the broader data team – mentoring on best practices and improving development velocity across pipelines and models.

Cross-Functional Execution

• Collaborate with platform and product teams to design systems that meet business, operational, and regulatory requirements.

• Occasionally take on complex, non-infrastructure data projects, such as data products or analytical initiatives, to stay close to end-user needs and maintain empathy with analysts.

Qualifications

• 4+ years of data engineering experience successfully creating/optimizing/scaling data stacks and supporting data teams, at least 2 years in an early- to mid-stage startup

• Deep knowledge and experience deploying and optimizing dbt or comparable tooling

• Experience managing multiple types of data management systems (data warehouses, data marts, data lakes)

• Experience building/procuring tools and processes to monitor end-to-end data stack health

• Mastery of SQL from both functionality and performance perspective

• Fluency in writing scripts in Python or a similar language

• Experience working with and tuning cloud data warehouses and compute environments. Experience with BigQuery/GCP a plus

• Experience optimizing BI tool performance and managing permissions, Looker experience a plus

• Experience managing/tuning EL connector solutions (such as Fivetran, Stitch, etc.) and building custom ingestion pipelines

• Strong prioritization skills, effort vs. impact thinking, stakeholder management

• Ability to reason about factors/interactions/root causes outcomes across the data stack, able to back up arguments/decisions with data

• Deep understanding of data team workstreams and needs, ideally in the form of past experience as a data analyst/data scientist

Benefits

• Compensation: competitive salary and 401(k) plan

• Health & well-being: well invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits

• Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback

• Generous time off: 17 days paid time off, sick days, and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents – fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This is a part-time internship (approximately 20 hours per week, depending on intern availability) with the opportunity to work from anywhere in the USA. The hours can be flexible to accommodate school schedules and other commitments. Candidates should be able to begin in July 2026 (flexible start date) and commit to a 5-month internship.

Do your best work here.

As part of our Strategic Communications and Policy Team, Hopelabs policy strategy leverages our 20-plus years of experience supporting equity-centered solutions for the mental health and well-being of young people. We seek to influence how evidence-based policy is created, the elevation of youth voice and participation in policymaking, and the issue areas that impact the young people Hopelab serves. Our focus includes policies with implications for young peoples well-being that may go beyond policy directly focusing on mental health, including assessing our role at the state and federal levels.

Our multi-year approach leans into our expertise in research and translational science, investments in young leaders, partnerships, convening power, and financial support. Focusing on policymaker education rooted in the lived experience and expertise of young people, we envision a policy landscape rooted in evidence and co-created with young people.

For 2026-27, Hopelab has identified four opportunity areas in policy:

1. State-level focus on opportunities for growth within the Medicaid system, both in YMH digital innovation and administrative changes.
2. Leverage evidence-based research, programmatic solutions, and an asset-based narrative to shift policymaking from crisis to opportunity.
3. Increase youth voice and engagement in shaping policy at the state and federal levels, including having young people at the table educating and co-creating with policymakers.
4. Partner with young people and values-aligned organizations to support Black, Brown, and Queer communities and ensure they can thrive.

The Position: Policy Intern

The intern will support Hopelabs policy agenda, which includes Medicaid, the future of social media and AI, and intersectional issues impacting youth mental health (housing, food insecurity, climate, etc.).

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Activities and duties for the internship include, but are not limited to:

A strong candidate for this position would be someone who has:

Required Education, Experience, and Skills:

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If you have a passion for youth mental health policy AND feel you have most of the experiences listed above, we encourage you to apply!

Please apply with (1) your resume, (2) a brief cover letter that outlines your education, experiences, and skills relevant to the job tasks listed above, and (3) a brief writing sample that demonstrates your ability to discuss a policy position (e.g. blog post, memo, school assignment). As the first line of your cover letter, please indicate if you did or did not use AI in the writing of your cover letter and why. Applications are due by 11:59 p.m. PT May 24, 2026.

• Applicants must be currently authorized to work in the United States.
• To maintain an equitable hiring process, we do not offer informational conversations outside of the interview process. Please refrain from contacting Hopelab staff about this opportunity.
• All applicants will receive a response about their application when we have something to communicate: we will not be able to respond to individual inquiries about your application.

Compensation: $33.00/hr

Mentorship and Learning: Guidance and mentorship will be provided by the Hopelab Policy Director. The Policy Intern will be integrated into the Strategic Communication and Policy Team project management, including regular meetings.

By the end of their term, the intern will have increased their knowledge and skills in research and analysis of youth mental health policy, gained experience in working on cross-functional teams, developed content that supports Hopelabs policy mission, and gained knowledge of the landscape of youth mental health policy at both the state and federal level. The intern will be directly supervised by David Bayne, Hopelabs Policy Director, and will also collaborate with Hopelabs Vice President of Strategic Communications and Policy, Juan Martinez, in addition to connecting with other workstreams within Hopelab.

Term: This is a 20hr/week internship, beginning in July and ending after 5 months, with the opportunity to work from anywhere in the USA remotely.

Hopelab is committed to attracting and retaining a diverse staff and encourages people from underrepresented groups to apply. Hopelab is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, religion, sexual orientation, gender identity, national origin, marital status, ancestry, disability status, protected veteran status, or any other characteristic protected by law. Employment offers will be contingent on a background check that is limited in scope and compliant with best practices for Fair Chance Hiring. All inquiries are held in strict confidence.

About Profound Research

Profound Research partners with community physicians to offer clinical trials as a therapeuticoptionfor their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies whilemaintainingthe trusted patient-physician relationship.

Our Mission:Improvinglives byprovidingadvanced therapeutic options

Our Vision:Creating the absolute best patient-physician experience in clinical research

Our Values:

• Compassion:We prioritize the patient-physician relationship, ensuring everyinteraction is service-oriented and patient-centered

• Urgency:We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues

• Solution Orientation:We embrace challenges with a positive mindset, communicate directly, andidentifyand implement effective solutions with efficiency

• Excellence:We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service whilemaintainingthe highest ethical and scientific standards

Why This Role Exists

Clinical trials generate enormous volumes of data and the integrity of that data is what makes research meaningful. Every data point entered accurately and on time moves a study closer to the answers that matter: for sponsors, for science, andultimately forpatients.

The Data Entry Coordinatorexists to ensure that data integrity never becomes a bottleneck. Working remotely and in close partnership with on-site clinical research staff, this role is the behind-the-scenes engine that keeps data flowing cleanly across studies. From entering source documents into Electronic Data Capture (EDC) systems to resolving queries and supporting database lock activities, the Data Entry Coordinator holds a critical thread in Profounds research operations one that directly enables high-quality, audit-ready trialdataacross our growing network of sites.

WhatYoullDo

• Enter clinical trial data into EDC systems accurately and on time,in accordance withstudy protocols and sponsor requirements turnaround time and accuracy are the benchmarks that matter most in this role

• Review source documents for completeness and accuracy prior to entry

• Perform routine data quality checks;identifyand resolve discrepancies and data queries promptly to keep studies on track

• Partner with Clinical Research Coordinators (CRCs) and investigators to clarify missing or inconsistent data, andassistwith query resolution from sponsors, monitors, and data management teams

• Track data entry timelines across multiple concurrent studies and sites

• Support database lock activities, ensuring all data is complete and clean ahead of deadlines

• Maintain organized, audit-ready documentation in compliance with GCP, FDA, and HIPAA standards

• Generate basic reports on data status, query metrics, and site performance as needed

• Participate in study start-up activities, including EDC system training and User Acceptance Testing (UAT) where applicable

WhatWereLooking For

You have a sharp eye for detail anda lowtolerance for errors.Youreorganized, self-directed, and comfortable managing multiple priorities without losing track of what matters. You understand that in clinical research,accuratedataisntjust a deliverable itsthe foundation everything else is built on, and you take that seriously.

• High attention to detail and a commitment to data accuracy

• Strong organizational skills and ability to manage multiple studies and deadlines simultaneously

• Familiarity with clinical research processes, terminology, and Good Clinical Practice (GCP) guidelines

• Effective written and verbal communication skills; comfortable working cross-functionally in a remote environment

• Proficiencyin Microsoft Office (Outlook, Teams, Word, Excel)

Preferred:

• Associates or Bachelor’sdegree in life sciences, healthcare administration, or a related field

• Experience with EDC systems such as Medidata Rave,REDCap, or OracleInForm

• Prior experience in a multi-site research network or site management organization (SMO)

• Exposure to regulatory requirements, audit processes, and data cleaning workflows

• 1-3 years of experience in data entry, clinical research, or healthcare data management

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Physical Requirements &Work Environment

This role is primarily performed in a remote/office environment and requires prolonged periods of sitting or standing at a desk, working on a computer, andparticipatingin virtual meetings

Requires the ability to communicate clearly in verbal and written forms and to read and interpret detailed materials

Minimal travel to company sites, meetings, or partner locations may berequired, including the ability to navigate office/clinical environments and transport typical work materials

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Why Join Profound Research?

Meaningful Impact:

Every role at Profound contributes to advancing medical knowledge and expanding therapeutic options for patients the work we do here matters.

Professional Growth:

We invest in our people through comprehensive training, certification support, and ongoing education to help you grow in your role and your career.

Leadership & Advancement:

Profound is a place where initiative is recognized. We actively support internal growth and create pathways for people to take on greater responsibility over time.

Collaborative Culture:

Youllwork alongside a team of dedicated professionals who are passionate about clinical research and committed to doing it well.

Full Benefits Package:

Competitive compensation, health insurance, PTO, retirement plan, and professional development support.