Remote Jobs (Work From Home)

Sales Development Representative North America June Hiring Class

NOTE: This is a FULLY remote role, but the candidate must be within North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within North America.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.


Profitable, high-growth, and the first short-term rental Property Management System unicorn . Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

Hostaway is seeking a highly motivated Sales Development Representative (SDR) to join our team and drive our growth in the North American market. Were looking for driven, hungry, Sales professionals who are keen to make an impact with their work.

We are now hiring for our June Hiring Class.

About the role

  • Research and identify potential clients and key decision-makers within target industries and accounts in the North American market.

  • Conduct outbound prospecting activities, including cold calling, email outreach, and social selling, to generate interest and qualify leads.

  • Engage with prospects to understand their business needs, challenges, and objectives, and effectively communicate the value proposition of our products/services.

  • Collaborate closely with the sales team to develop and execute strategic outreach campaigns and follow-up strategies to drive engagement and conversion.

  • Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.

  • Work closely with marketing to provide feedback on lead quality and campaign effectiveness, and leverage marketing materials to support outreach efforts.

  • Meet and exceed monthly/quarterly targets for qualified meetings and pipeline generation.

  • Previous outbound sales experience in a B2B SaaS environment.

  • Proven track record of exceeding targets and delivering results in a fast-paced, target-driven sales environment.

  • Strong prospecting and cold calling skills, with the ability to effectively engage and build rapport with prospects over the phone and via email.

  • Highly motivated self-starter with a proactive and entrepreneurial mindset.

  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.

  • Team player with strong interpersonal skills and the ability to collaborate effectively across departments.

  • Experience using CRM systems (e.g., Hubspot) and sales engagement tools (e.g., Outreach, SalesLoft) is a plus.

  • Fluent in English (written and verbal), with excellent communication skills.

  • A 2nd language would be advantageous

What we offer

  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.

  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residencebe it a co-working space, your home office, or even your dining room table. The choice is yours. Just dont ask to work in our office (we dont have one).

  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the companys success.

  • Values-Driven Leadership: Our Core Values are not just words weve written to make us feel good. We leverage them daily when making strategic and tactical decisions.

  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.

  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.

  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.

  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

Remote Jobs (Work From Home)

Senior Frontend Developer

We are hiring acontract-based Senior Frontend Developerfor the garden3d creative collective with afocus on West Coast candidates.

Original job posting link

About garden3d

We are worker owned creative collective, innovating on everything from brands and IRL communities to IoT devices and cross platform apps. We share profit, open source everything, spin out new businesses, and invest in exciting ideas through financial and/or in-kind contributions.

Our client roster includesGoogle,Stripe,Figma,Hinge,Black Socialists in America,ACLU,Pratt,Parsons,Mozilla,The Nobel Prize,MIT,Gnosis,Etsy&Gagosian.

Were the software team behind innovative products likeThe Light Phone&Mill, and we operate a global, decentralized community space collective calledIndex Space.

We think of our garden3d as collective for creative people, prioritizing a happy, talented, and diverse studio culture. We work on projects that bring value to our world, and we balance deep care for the work we do with a genuine curiosity about life outside of our jobs.

Who were looking for:

We’re looking for aSenior Frontend Developerwho excels at building pixel-perfect websites using modern frontend frameworks. You’ll collaborate with our team to build elegant, performant, and visually stunning web experiences. Your work will span a diverse range of client projects, from immersive brand websites to complex web applications, all requiring a keen eye for detail and technical excellence.

This hiring effort will focus on Front-End Developers based in the U.S. West Coast. Candidates in the Pacific Time zone are preferred (LA/SF proximity is a plus). We are also open to candidates located in the Mountain Time zone.

In this role, youll work on a variety of client projects to find cost-effective, high-quality, pragmatic solutions to complex problems. Responsibilities will include:

  • Collaborating with Technical Lead to meet clients’ development needs
  • Building and maintaining high-performance web applications with modern frontend frameworks and tools
  • Implementing responsive, accessible, and pixel-perfect user interfaces based on design specifications
  • Integrating frontend applications with headless CMS platforms, APIs, and third-party services
  • Optimizing application performance, including bundle size, load times, and runtime efficiency
  • Architecting scalable component libraries and design systems for consistency across projects
  • Writing clear documentation for code maintenance and usage
  • Participating in project team meetings, including Sprint Planning, daily standups, and retrospectives
  • Participating in code reviews, providing constructive feedback to teammates and ensuring adherence to best practices

The person were looking for is happy, relaxed and easy to get along with. Theyre flexible on anything except conceits that will lower their usually outstanding work quality. They work smart, by carefully managing their workflow and staggering features that have dependencies intelligently they prefer deep work but are OK coming up to the surface now and then for top level / strategic conversations.

We believe people with backgrounds or interests in design, art, music, food or fashion tend to have a well rounded sense of design & quality so a variety of hobbies or side projects is a big nice to have!

Must Have Competencies:

Were always pitching for new and exciting technology niches. Some of the areas below are relevant to us!

  • 8+ years writing highly performant frontend code, an obsession for 95+ Lighthouse scores
  • Expert level experience with Typescript, and one of Next.js, Nuxt, Svelte, Vue
  • Extensive experience with headless CMS like Sanity, Contentful, Prismic or more
  • Fluency in industry standard PaaS like Vercel, Netlify, Firebase, etc
  • Fluency in eCommerce technologies like Shopify (headless & liquid), Stripe, Swell and others
  • Experience building accessible, responsive interfaces with attention to performance optimization and SEO best practices
  • Strong understanding of modern CSS methodologies (Tailwind, CSS Modules, etc) and animation libraries
  • Experience with state management solutions (Redux, Zustand, Pinia) and API integration patterns
  • Proficiency with testing frameworks (Jest, Playwright, Cypress) and commitment to writing maintainable, well-documented code
  • Experience with design systems and component libraries, working closely with designers to ensure pixel-perfect implementations
  • Real-time & performance optimization: experience with WebSockets for live data updates, caching strategies (Redis, CDN-level caching), CDN configuration and optimization (Cloudflare, Fastly), and image optimization techniques including proxies and delivery networks

Nice to Have Competencies:

Were always pitching for new and exciting technology niches. Some of the areas below are relevant to us!

  • WebGL & Canvas expertise: experience building interactive graphics, animations, and visualizations using WebGL, Three.js, or native Canvas API
  • Data visualization: creating compelling, interactive data visualizations with libraries like Mapbox, D3.js, Chart.js, or similar tools
  • Full-stack development experience: comfortable working across the entire stack, from frontend to backend and database layers
  • PostgreSQL expertise: strong experience with database design, query optimization, and managing complex relational data structures
  • GraphQL & API design: building and maintaining GraphQL or REST APIs with a focus on performance and developer experience
  • Real-time technologies: experience with WebSockets, Server-Sent Events, or similar technologies for building live, interactive features
  • Authentication & security: implementing secure authentication flows (OAuth, JWT) and following security best practices
  • Client-facing experience: working directly with customers to gather requirements and provide technical solutions
  • Product management experience: defining product roadmaps and collaborating closely with stakeholders
  • Engineering management experience: leading teams, setting technical direction, and mentoring developers

Compensation

Our pay scale ranges from$100/hrto$130/hrpending seniority (& team leadership experience), and our projects are rarely less than 8 full time weeks at 40 hours per week.

We prefer long standing relationships with highly accountable and communicative team members, so we encourage candidates to expect longer term engagements.

How we interview:

Our interview process starts with a call where you get to meet a few members of our team. From there well ask appropriate candidates to take part in a technical exercise which helps illustrate skill level and comfort.

How we work:

We believe that theres a better balance between the poles of freelancing & full time, and for that reason Sanctuary works differently to most shops:

  • Transparency & Ownership:We release out Profit & Loss statements to the community each year, open source our best ideas, and talk business & money with everyone in the company. Were proud to run our business with integrity, and for that reason we share everything with our team & community.
  • **150% Carbon Negative:** Our studio offsets 150% of the carbon we use to do business each year, dated back to our founding in 2015. We turn down work that is not in-line with our morals, and we encourage our peers to do the same.We have been certified climate neutral since 2021.
  • **Strong Morals:** Since our founding, we’ve turned down somewhere between $1mm – $2mm of work that didn’t meet our moral standards. (Most of that was DTC brands that can’t show a valid sustainability initiative).
  • Async & Decentralized:We use tools optimized for calm, thoughtful communication, and opt for async whenever possible. We fight hard to maintain our focus time.
  • Remote Friendly:Our company is fluent in remote work, making our workplace more decentralized, and democratized in the process.
  • Ideas & Products:In our spare studio time, we work to build our own open source or internal products to diversify & bolster our income. We create amazing technology products for our clients, so why not for the studio?

Important Reminders

Kindly submit a complete and thoughtful application, including relevant links that help verify your work experience and identity. Applications with missing or insufficient information will not move forward in the review process.

Our team carefully reviews every complete submission, and we truly appreciate the time and effort you put into applying.

Quick tip! For this job posting, sharing websites or portfolios youve built is definitely a plus!

Remote Jobs (Work From Home)

Product Marketing Lead

AI agents are only as useful as the data they can reach. SaaS products are only as sticky as the integrations they support. Paragon sits at the intersection of both: integration infrastructure for the companies building the next generation of software. Our platform gives product and engineering teams the primitives to connect anything, fast, without owning the infrastructure themselves. The category is forming now. We’re at the front of it.

About the role

This is our first dedicated PMM hire. You’ll report to the Head of Marketing and work directly with our founders, product, and sales. No PMM team to slot into, no established playbook to follow. The job is to build and hone our positioning and make it real everywhere it needs to show up: the website, the sales motion, how we launch, how we compete. If you want to build something from scratch at a company that ships fast, keep reading.

We sell to two audiences: AI-native startups building integrations as table stakes, and enterprise product teams retrofitting AI into existing products. They don’t read the same content, talk to the same analysts, or buy for the same reasons. Figuring out whether that’s one story told two ways or two stories told in parallel is the most interesting part of this job.

What you’ll do

  • Own Paragon’s messaging and positioning, from homepage copy to the pitch deck to how sales answers “how are you different from Merge?”

  • Build a messaging framework that gives sales, content, and partnerships a shared source of truth on how we talk about ourselves

  • Run product launches end-to-end. You own the process and timeline, not just the blog post

  • Build and maintain sales enablement assets that reps actually use: decks, one-pagers, battle cards, objection handling

  • Develop ICP personas for both segments: AI-native builders and enterprises reinventing as AI companies

  • Share the success, or failure, of Marketing campaigns with Demand Gen

  • Own competitive intelligence across Merge, Prismatic, Composio, Workato, and others. Our competitive set spans legacy iPaaS to AI-native infrastructure. Picking which fights to pick is part of the job.

  • Plug into product planning before code ships, not after.

What we’re looking for

  • 6+ years in B2B SaaS product marketing, having spent time as the first or second PMM, with meaningful time in developer tools, API infrastructure, integration, or something technically adjacent

  • You’ve lived through a company repositioning or category creation, owning messaging architecture, not supported it. You can show a before/after of how you changed the way a company/product talked about itself

  • Your writing earns trust from technical readers. You dont need five sentences to say one thing. We’ll ask for samples.

  • Sales enablement experience that goes beyond decks. You’ve trained reps, sat in deal reviews, and built materials that actually got used

  • Owned product launches from brief to post-launch retro, including wrangling product, design, and GTM to actually hit a date

  • Have worked alongside DevRel and have a view on how PMM and DevRel divide the work

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Clerky: Customer Operations & Writing Specialist

Headquarters: USA

URL: https://www.clerky.com

What Makes Customer Operations Different at Clerky
Its a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we’re looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you’ll also pick up a lot of knowledge about startups and startup law.
The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense focus. If youre looking for the kind of position where you can easily master all the information at the beginning and work in a way that does not require intense focus, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you.
There are often no right answers. Were often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isnt possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you.

Minimum Requirements

  • Genuine love for helping people
  • High emotional intelligence
  • Logical / analytical thinker
  • Exceptional written English communication skills, including the ability to write precisely and succinctly
  • Extremely detail-oriented
  • Comfort with working remotely and independently
  • Technologically savvy – you should be confident in your ability to use new software without training
  • Appreciation for giving and receiving feedback often (often several times a day)
  • Natural internal motivation to constantly strive for excellence in everything you do

How We Work

  • Clerky has been remote-first for many years, long before COVID. Were very familiar with working remotely, and enjoy it.
  • Our team is small, so everyone’s contributions matter. We work efficiently, autonomously, and with great respect for each other.
  • We work openly and collaboratively. Were here to support you in being successful in this role. You’ll work closely with other team members to ensure our customers are getting the best possible support and experience.
  • Everyone on our team works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage.
  • We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful.
  • We offer top-of-market compensation and benefits and the opportunity to learn a lot while helping our customers through an exciting time in their lives.

Responsibilities

  • Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
  • Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
  • Working with our engineering team to debug software issues our customers encounter
  • Using our software to develop and manage new ways for our customers to complete legal paperwork
  • Assisting product team by testing new features and bug fixes, and conveying customer feedback
  • Spotting trends in customer issues that other team members should be alerted to
This is a 100% remote position. You’ll be able to work from home (or from anywhere else). We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers. No legal experience or background is necessary or preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist-1

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Legal Data Analyst Junior Vaga Afirmativa para PCD

Sobre o Jusbrasil

Transformar o sistema de Justia com tecnologia no um desafio trivial.Por isso, o Jusbrasil se posiciona como uma empresa AI-first, que utiliza IA Generativa, dados massivos e engenharia de ponta para resolver problemas complexos e criar impacto real em escala.

Estamos vivendo um ponto de virada: a revoluo da GenAI est redefinindo o mercado, e temos nas mos uma oportunidade rara de liderar a transformao tecnolgica do sistema jurdico no Brasil.

Lidamos competabytes de dados, bilhes de documentos e desafios de escala, preciso e relevncia dignos das maiores techs do mundo.

Nosso time opera com alta densidade de talentos, autonomia e propsito. So centenas de pessoas incrveis espalhadas por mais de 40 cidades no Brasil e fora, unidas pela mesma misso: construir solues que melhorem o acesso Justia e ampliem a confiana nas relaes sociais.

Aqui, valorizamos quem busca domnio profundo, age com clareza de propsito e tem energia para enfrentar grandes desafios com consistncia e excelncia.

Estamos construindo algo grande e queremos pessoas que queiram fazer parte des

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Manager Client Support RH Boutique Partners

About Waterworks

When you see the worlds most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team members contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

TheClient Support Manager is responsible for managing a team and overseeing operational processes and procedures across assigned channel of business. This role manages a team of Client Support Specialists and a team lead to ensure efficient order and project management, operational consistency, and exceptional customer service in alignment with company guidelines and standards.

The ideal candidate brings a strong people management acumen, commitment to service excellence and continuous process improvement to drive a streamlined, elevated service experience for both clients and supported showroom teams.

Managers supporting showrooms within a 50-mile radius are expected to maintain an onsite presence a minimum of 23 days per week, or more frequently as business needs dictate.

For showrooms located beyond a 50-mile radius, managers are expected to be onsite at least once per month, with additional visits scheduled as required to support business priorities.

Work schedules may include occasional weekend hours based on operational demands and showroom needs.

*Currently accepting internal applications through May 11th

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Responsibilities:

  • Lead, coach, and develop a regional team of Client Support Supervisors and Team Leads to consistently deliver a premium, luxury-caliber service experience to internal and external clients
  • Build and maintain strong partnerships with showroom leadership and sales teams to support an exceptional client experience and seamless order management
  • Partner with the Director to develop, refine, and implement standardized operating procedures across the division
  • Oversee service execution for large-scale, high-profile, and special projects within the region, ensuring all service-level expectations and timelines are met
  • Communicate critical business, operational, and performance updates through regular team meetings and ongoing leadership engagement
  • Ensure timely completion of daily workflows, documentation, and service activities; proactively assess workloads and rebalance resources as needed
  • Collaborate closely with Service and Technical Support teams to manage support ticket volume and backlog, ensuring service-level agreements are consistently achieved
  • Design, deliver, and continuously improve onboarding and ongoing training programs to develop team capability and performance
  • Partner cross-functionally to identify process gaps, implement best practices, and drive operational efficiency and scalability
  • Manage and enforce the order-to-cash process, ensuring compliance with internal controls, audit requirements, and company policies
  • Coach and support Client Support Supervisors and teams in resolving client, showroom, and operational escalations effectively and professionally
  • Equip teams with the tools, resources, and guidance necessary to achieve quarterly shipping targets and performance goals
  • Serve as the final escalation point for unresolved or high-impact client, operational, or service issues within the region
  • Enforce consistent adherence to service standards, policies, procedures, and company values
  • Prepare and deliver weekly and monthly performance reporting, including service metrics, compliance measures, and operational insights
  • Lead or support additional strategic initiatives and projects as assigned

Requirements:

  • Bachelors degree or equivalent combination of education and experience
  • 5 years of management experience in a customer servicedriven environment
  • Understanding of high-end retail sales and luxury service standards
  • Highly organized with the ability to multitask and adapt quickly to changing priorities
  • Proven leadership skills to direct, motivate, and empower teams to achieve results
  • Ability to foster a collaborative team environment that promotes high performance and goal attainment
  • Demonstrated ability to build strong relationships with internal partners and external clients
  • Strong problem-solving and solution-oriented mindset
  • Proficiency with computer systems, including advanced Microsoft Excel skills (pivot tables, exports, and reporting); ERP systems
  • Knowledge of plumbing, surfaces, or construction preferred
  • Ability to travel up to 30% to showroom locations and/or the corporate office

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$75,000 – $80,000 a year

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Our Values

Be Authentic:Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar:Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It:Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection:Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual’s experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate’s experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

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Executive Briefing Specialst

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us!Your opportunityWe are seeking an enthusiastic and detail-oriented Executive Briefing Specialist to join our team. In this role, you will serve as the primary liaison between our Sales teams and our highest-level stakeholders, ensuring that every briefing is seamless, strategic, and impactful.This is an excellent opportunity for someone who is highly organized and a great communicator. You’ll work closely with sales teams and key stakeholders to support the creation of a premium experience that drives business growth, strengthens key relationships, and showcases product innovation. If you have an obsession with detail and the “executive presence” to command a room, we want you on our team.In this role, you will manage multiple executive briefing events from start to finish, acting as the point of contact to our sales and services counterparts. You will interact with all levels and roles of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Relic’s who are needed to fulfill the agenda for each briefing event. This is a hybrid role based in San Francisco, requiring an in-office presence for
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Senior Manager Clinical Biomarker Operations

About Apogee Therapeutics

Founded in 2022, Apogee Therapeutics, Inc. (Ticker: APGE) is a well-funded, Nasdaq listed company that offers the opportunity to work in a fast-paced, highly dynamic environment. At Apogee, you can actively contribute to shaping the company culture, take on various roles and responsibilities, and grow professionally.

Apogee Therapeutics is a clinical-stage biotechnology company advancing novel biologics with potential for differentiated efficacy and dosing in the largest I&I markets, Apogee’s antibody programs are designed to overcome limitations of existing therapies by targeting well-established mechanisms of action and incorporating advanced antibody engineering to optimize half-life and other properties. Zumilokibart (APG777), the company’s most advanced program, is being initially developed for the treatment of atopic dermatitis (AD), which is the largest and one of the least penetrated I&I markets, as well as asthma. With four validated targets in its portfolio, Apogee is seeking to achieve best-in-class efficacy and dosing through monotherapies and combinations of its novel antibodies. Based on a broad pipeline and depth of leadership and expertise, the company believes it can deliver value and meaningful benefit to patients underserved by today’s standard of care.

We are a fast-paced company committed to building an exceptional culture, founded on our C.O.R.E. values:Caring,Original,Resilient andEgoless and a commitment to refusing to stop at “good enough”.

If this sounds like you, keep reading!

Role Summary
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Integration Test Manager VHA Required

Founded in early 2021, Ibility is a Service-Disabled Veteran-Owned Small Business and a Woman-Owned Small Business, headquartered in Gaithersburg, MD. Ibility is a small but mighty company that is positioned for rapid growth. Simply put, we help government leaders to achieve their mission by designing creative products and programs that delight their customers and make their employees more efficient – building trust and improving overall satisfaction. We use human-centered design principles in every engagement because we believe the end-user is critical to the long-term success of any solution. Our team is fun, passionate, bold, and creative. We live our mission every day to inspire people, create cool stuff, and make a lasting impact on the world!

Ibility is looking for aIntegration Test Managerto support a large Federal agency withfocuson modernizingHealthcarefunctions. TheIntegration TestManager willprovide systems testing support across CCN NG readiness initiatives, including planning and execution of integration testing and end-to-end (E2E) testing for the suite of impacted VA systems, EDI transactions, and CCN NG Third Party Administrator (TPA) systems which must integrate with VA systems for CCN NG readiness.

Theselected candidate will have specific subject matterexpertisein planning,managingand completing systems readiness testing, and in coordinating tasks to complete testing of individual systems, testing of integration between systems, and full end-to-end testing of systems for program launch.

Please note, this position is contingent upon award (May/June 2026)

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Key Responsibilities

  • Development of master test strategies, test plans, and scripts
  • Coordination of integration and End-2-End testing across multiple systems
  • Defect triage and Go/No-Go decision support

  • Work closely and effectively with internal and client teams

Minimum Requirements:

  • Minimum4years of experiencein systems integration and end-to-end testing for enterprise healthcare systems

  • Bachelor’s degree.

  • KnowledgeofVHA community care network operations and EDI operations, and/or payment methodologies and medical claims within VHA standards

  • Experience with development of master test strategies, test plans, and scripts

  • ExperienceinCoordination of integration and End-2-Endtesting across multiple systems

  • Experience withDefect triage and Go/No-Go decision support

  • Familiarity and experience in managing enterprise system testing initiatives

  • Ability to obtain a Public Trust Clearance

  • Demonstrates initiative and strong attention to detail.

  • Self-starterableto work independently and within a team.

  • Flexibility and the ability to react to rapidly changing requirements.

  • Ability to work in a fast-paced and collaborative environment.

  • Proficient in MS Office Applications: Word, Excel, PowerPoint, Project, Visio, SharePoint.

Preferred Qualifications:

  • Agile/Scrum certification or ISTQB or similar testing certification

  • Knowledge of VA or similar healthcare payer systems

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$90,000 – $105,000 a year

Benefits Include:
Health, Dental, and Vision Plans
Short Term Disability/Long Term Disability/Life Insurance/Accidental Death and Dismemberment
Health Savings Account
Unlimited Paid Time Off / 11 Federal Holidays Off
401k

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We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Great Minds: Customer Support Representative

Headquarters: Washington, District of Columbia, United States

Job description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging contentand all teachers deserve tools that are intuitive, effective, and built for the realities of todays classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementationsupporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our productsEureka Math and Eureka Math, Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELAare trusted by thousands of schools and districts nationwide.

  • Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

  • Wit & Wisdom and Arts & Letters ELA anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

  • PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where Were Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journeyfrom curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impactnot just delivering curriculum, but supporting educators in achieving outcomes at scale.


Job Purpose

The Customer Support Representative serves as a trusted partner to both customers and internal teams by delivering high-quality support, resolving complex issues, and ensuring a seamless customer experience. This position provides advanced pre- and post-sales support, prioritizes customer relationships, and collaborates cross-functionally to ensure timely and accurate service delivery. This role is ideal for a service-oriented professional who thrives on problem-solving, process improvement, and driving customer satisfaction in a fast-paced, mission-driven environment.


Responsibilities

  • Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information.

  • Manage issue resolution from start to finish, coordinating with Logistics, Print Operations, and Sales teams to ensure timely and accurate delivery.

  • Monitor and analyze customer support trends to identify recurring issues and recommend process improvements.

  • Partner with Operations, Sales, and Program teams to support accounts and improve communication workflows.

  • Contribute to the creation and refinement of Standard Operating Procedures (SOPs), email templates, and knowledge base documentation.

  • Demonstrate a thorough understanding of Great Minds products, services, and policies to deliver accurate and consistent information.

  • Communicate clearly, professionally, and promptly with both customers and internal stakeholders.

  • Maintain accurate and detailed records of customer interactions in Salesforce, the organizations Customer Relationship Management (CRM) system.

  • Participate in cross-functional initiatives that enhance customer experience and operational efficiency.

Job requirements

Requirements

  • 3 years of customer service experience in a fast-paced, high-volume environment.

  • Demonstrated ability to resolve customer inquiries and drive issues to resolution across multiple teams.

  • Strong analytical and reporting skills with proficiency in Salesforce CRM and Microsoft Office.

  • Excellent communication, organization, and time-management skills.

  • Self-motivated, proactive, and adaptable to evolving priorities and systems.

  • Commitment to Great Minds mission and to deliver outstanding service to schools and educators.


Preferred Qualifications

  • Experience in education, publishing, or logistics

  • Proficiency with Salesforce, including creating and managing reports and dashboards

  • Familiarity with collaboration and task management tools such as Smartsheet or SharePoint

  • Experience supporting process improvement or workflow automation initiatives

  • Experience working with NetSuite or similar ERP systems.

Required Education

High School Diploma or equivalent

Status

Full-time

Location

Remote

The expected base salary range for this position is $45,000-$48,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices.

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