Remote Jobs (Work From Home)

Accela: Manager, Customer Support

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Headquarters: US Based – Remote

ABOUT THE ROLE

The Manager of Technical Support is first and foremost a people leader. You will lead, coach, and inspire a team of technical support professionals to deliver effortless experiences for our customers. At Accela, that means making it easy to get help, solving issues quickly, and preventing future problems. This role reports to the Senior Director of Technical Support and combines leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.

SPECIFIC RESPONSIBILITIES

  • Lead and develop people: Build a high-performing team through coaching, mentoring, and career development. Foster a culture of accountability, collaboration, and continuous improvement.

  • Oversee daily operations, including queue management, case assignment, service quality, and global coverage.

  • Own team KPIs and reporting, including SLA attainment, backlog health, fix timeframes, CSAT, and escalation trends. Provide regular executive updates.

  • Use CRM and support analytics to identify patterns, prioritize work, and drive proactive actions that prevent escalations.

  • Act as the primary point of contact for major customer escalations. Lead resolution efforts with clarity, urgency, and professionalism.

  • Conduct root cause analysis and corrective/preventive action reviews to close gaps in process, training, and product.

  • Optimize policies and processes to remove friction and improve efficiency.

  • Strengthen self-service resources and partner on enhancements that reduce customer effort.

  • Evaluate and adopt new technologies that advance the support operating model, including automation and AI-assisted capabilities.

  • Collaborate cross-functionally with Product, Engineering, and Customer Success to protect and improve the customer experience.

  • Support workforce management for forecasting, scheduling, and capacity planning.

REQUIRED QUALIFICATIONS

  • Bachelors degree in Business, Management, Information Systems, or equivalent experience.

  • 57 years in technical or customer support, with at least 35 years in a people leadership role (manager or team lead).

  • Proven ability to lead, mentor, and develop high-performing teams in a dynamic environment.

  • Strong command of support operations, including SLA management, escalation handling, and customer communications.

  • Experience with CRM and support platforms such as Salesforce Service Cloud, Zendesk, or ServiceNow.

  • Demonstrated strength in analytics and reporting to drive decisions and improvements.

  • Excellent communication skills with executive presence and the ability to align stakeholders.

DESIRED QUALIFICATIONS

  • Experience managing technical support in a SaaS environment, ideally serving public sector or complex B2B customers.

  • Familiarity with workflow automation tools and self-service solutions.

  • Track record of improving CSAT, reducing backlog, and increasing first-contact resolution through team leadership and process optimization.

  • Certifications such as ITIL Foundation, HDI Support Center Manager, or KCS Practitioner are a plus.

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accelas SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $110,000-$120,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.

Accelas U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

#LI- Remote

To apply: https://weworkremotely.com/remote-jobs/accela-manager-customer-support

Remote Jobs (Work From Home)

Posit: Manager, Customer Support

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Headquarters: USA – Remote

Manager, Customer Support

About the Role

Posits Customer Support team is the primary point of contact for customers experiencing issues with Posit software.

Because our products encompass both SaaS solutions and tools deployed by customers in their own local environments, our engineers support customers through a range of services, from billing questions to in-depth inquiries about Linux functionality. Regardless of the issue, we strive to transform a moment of frustration into a positive experience that impresses every customer with our kindness, empathy, and technical expertise.

We seek a Manager, Customer Support to help us lead, guide, and improve our support experience. Working on this team will provide you with the opportunity to enhance customer experience, inform product improvements based on feedback from customer interactions, and lead a creative and collaborative team of talented support engineers.

A Bit About You

  • Proven experience managing a Global Support organization

  • Good understanding of Self-Service strategies and their implementation

  • Experience with AI solutions in Supports daily activities and processes

  • Customer experience-focused

  • Experience in cross-functional work and communication, focusing on improving customer experience and product quality

Things youll own:

  • Guide day-to-day support functions

  • Coach engineers on their career development

  • Improve Support processes for the benefit of the customer and the team

  • Foster a collaborative and open team culture

  • Increase automation and deflection based on analysis of tickets

  • Monitor and improve KPIs

  • Facilitate knowledge sharing and training

Things youll assist with:

  • Setting direction for the entire team and fostering a culture of psychological safety, technical excellence, and continuous improvement.

  • Creating team-wide processes that allow us to scale by identifying, clarifying, and completing projects and customer engagements, and sharing knowledge across the team.

  • Communicating with other teams across the company to ensure they are aware of what Support is doing and planning, and vice versa.

Broad Timeline

By the end of your first month, you would

  • Meet the rest of the Support team and a meaningful fraction of the rest of the company.

  • Understand our Pro Products, offerings, and processes.

  • Get to know your direct reports, their career aspirations and values, and understand what motivates them at Posit.

  • Develop hypotheses on operational improvements that could increase our efficiency.

By the end of your fourth month, you would

  • Be comfortable directing and managing your part of the team to handle support tickets and process improvements

  • Identify 1-2 opportunities for meaningful improvement to Support team processes and grow the team’s effectiveness, efficiency, and/or impact, and begin implementing them.

  • Develop relationships with people on other teams across the company to be more effective as a leader.

Posit offerscompetitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.

Hiring Range
$132,700$175,120 USD

Working at Posit:

  • We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.

  • We prioritize giving ourselves focus time to get deep work done. We minimize meetings and attempt to operate asynchronously.

  • We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at Posit.

  • We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.

  • Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation, which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community’s interests, customers, employees, and shareholders. Hear more about why we think this matters here.

Notable:

We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.

  • 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.

  • Supplemental mental health and wellness benefits are available via Ginger even if you dont opt in to our insurance plans, including Ginger for teen family members.

  • Posit’s gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.

  • All full-time employees are eligible for 401k enrollment starting on day one.

    • After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.

  • An annual profit-sharing bonus for employees recognizes our teams contributions to company performance across the year.

  • We are a 100% distributed team. You are also welcome to come into our Boston office.

    • We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.

  • Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.

  • We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.

Are you excited about this role but not sure if your experience aligns with every qualification in the job description? Thats okay. We know multiple perspectives are essential for a thriving organization and we’d still love to hear from you!

Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.

E-Verify Participation Notice (English/Spanish)

Right to Work Notice (English/Spanish)

#LI-REMOTE

To apply: https://weworkremotely.com/remote-jobs/posit-manager-customer-support

Remote Jobs (Work From Home)

Lumivero: Customer Support Representative

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Headquarters: United States

Join a Global Team Making a Lasting Impact with Lumivero
Are you ready to be part of a team thats changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data enabling them to work more efficiently and make informed, confident decisions.
TheCustomer Support Representativeis the first point of contact for our members. With every interaction,you’renot just supporting software,you’resupporting people.Youllhelp solve problems, answer questions, and ensure our members feel valued and cared for.
Our ideal candidate is a curious investigator, a technical problem-solver, and a great listener.Youlluse your communication skills, product knowledge, and creativity to support our members and show them that behind our great software are amazing people who genuinely care.

Key Responsibilities

    • Respond to member inquiries with clear, professionalcommunicationand correct grammar.
    • Guide members through product usage withaccurate, concise instructions.
    • Ensuretimelyfollow-up on open tickets, especially when awaiting member responses.
    • Collaborate with members and engineering toidentify, reproduce, and troubleshoot software issues.
    • Participate in internal product testing as needed.
    • Assist Sales and Success Managers inidentifyingand resolving product-related issues.
    • Develop andmaintainstrongknowledge of all product features and functionalities.
    • Contribute to both internal and external knowledge bases to improve self-service support.
    • Monitor and analyze support trends toidentifyopportunities for product improvements or process changes.
    • Generate creative ideas to reduce ticket volume and enhance the support experience.
    • Create helpful content (e.g., FAQs) for students, site supervisors, and faculty.
    • Quicklyidentifyand act on potential compliance or critical issues.
    • Proactivelymonitorticket patterns andidentifypossible accountrisk factors.
    • Pinpoint rootcauses ofrecurring issues and work closely with the Success team to mitigate risks.
    • Escalate urgent matters following established procedures toappropriate internalteams.

Required Skills and Experience

    • Problem Solver; Multi-tasker
    • 2+ year experience working in a Technical Customer Support or Software Support role
    • Excellent communication, organization skills, and time management skills.
    • Strong ability to work with precision and attention to detail.

Preferred Skills and Experience

    • Experience with academic work habits and requirements
    • Experience with data privacy regulations HIPAA and GDPR preferred.
    • Salesforce CRM experience.

Benefits

    • Annual base salary is $40,000 – $42,000, depending on qualifications.
    • An annual performance-based bonus to recognize personal excellence.
    • Annual tech stipend to get what you need to do your best work.
    • Flexible, remote first work environment and a diverse, global team.
    • Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights Join Our Team!
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster!
Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. Were passionate about the customers we serve, the products we create, and the problems we solve.
Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.
Lumivero is an E-Verify Employer. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.

To apply: https://weworkremotely.com/remote-jobs/lumivero-customer-support-representative

Remote Jobs (Work From Home)

Vcluster Labs: Customer Support Engineer

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Headquarters: Germany – Frankfurt

About vCluster Labs

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team.Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture.

We’re the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

About the Role

Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You’ll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.

Responsibilities

  • Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause

  • Provide conversational, technical support primarily through Slack channels and our ticketing system

  • Collaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvements

  • Document common issues, solutions, and best practices to build our knowledge base

  • Occasional flexibility needed for urgent customer issues or supporting customers in different time zones

Requirements

Must Have:

  • 2-3 years hands-on Kubernetes experience in production environments (beyond tutorials/coursework)

  • Strong Linux/Unix system administration skills – comfortable on the command line and understanding the OS layer

  • Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC

  • Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets

  • Ability to work independently, manage multiple customer issues, and see problems through to resolution

  • Learning agility and adaptability – our product evolves quickly and you’ll need to pick up new concepts fast

Nice to Have:

  • Virtual cluster or multi-tenancy experience

  • Cloud platform knowledge (AWS/GCP/Azure)

  • Scripting skills (Bash, Python)

  • Kubernetes certifications (CKA/CKAD/CKS)

  • IaC tools (Helm, Terraform, Kustomize)

  • Prior customer-facing support experience

What We’re Looking For

Engineers who are naturally curious problem-solvers, take initiative without needing direction, communicate technical concepts clearly to customers, and thrive in small team environments with significant autonomy.

Benefits

We offer the following benefits:

  • Competitive Salary: We offer a competitive compensation package, including equity.

  • Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

  • Flexible Working Schedule: You have a doctors appointment or need to head to the supermarket to get groceries at 2pm? We wont have an issue with that. To us, results matter more than clocking in and out at the same time every day.

  • Workplace Flexibility: Were very flexible about where you work. We know things can change in life and were happy to adjust the work environment for you along the way.

Why join a startup like vCluster Labs?

Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:

  • Fast Application Process:We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if youre a good fit. We will respond quickly and make hiring decisions within days rather than months.

  • Open-Minded Work Environment: You can always speak your mind – no company politics or unnecessary formalities. We are operating in a lean, honest, and efficient way and we are looking for different perspectives, constructive feedback and creative, motivated people who want to make a difference.

  • Grow With The Company:We are a small company right now but we are growing incredibly fast because we work on something that has a lot of value to engineering teams in large enterprises. Joining vCluster Labs early will give you the chance to advance much faster to the next step on the career ladder than in any larger company.

  • Responsibility From Day 1: You will see right from the start that your work will immediately have an impact in our company and you can shape the future of this company together with the rest of our team. Grow with us and benefit from being part of this journey from the start.

Culture & Values

At vCluster Labs, we value and stand for:

  • Technical Excellence: We are determined to build best-in-class technology and ship high-quality software because we know that our users are engineers themselves.

  • Customer Obsession: We are going above and beyond to make our customers and users happy, which means striving for great usability, excellent documentation and support as well as fast response times for feature requests and bug reports.

  • Impressive Speed: From user feedback to shipping a new feature to address this feedback, we usually take less than a week in most cases and our users absolutely love us for this.

  • Bold Innovation: We are constantly questioning the state-of-the-art to find and address important issues in our space, even if that means abandoning any existing technologies and starting from scratch again.

  • Open Source & Open Mind: We are actively contributing and maintaining open-source projects and we believe that building an open-minded team culture that respects different perspectives and welcomes constructive feedback is equally paramount to our success.

vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities.

To apply: https://weworkremotely.com/remote-jobs/vcluster-labs-customer-support-engineer

Remote Jobs (Work From Home)

Whop: Customer Support Specialist

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Headquarters: Remote

What were looking for, ranked:

  1. You are scrappy, have a bias for action, and are the hardest worker you know.

  2. You have excellent communication skills (written and verbal).

  3. You are familiar with Whop, either as a buyer or seller.

About Whop

Whop is the ultimate virtual market that lets people earn money by starting shops and creating content. We deliver $2.5B per year in income to people across the globe and have more than 5M monthly users.

About the role

As a Customer Support Specialist, your mission is to give Whop users the best support on the internet. You will field user questions via Intercom, troubleshoot and resolve any issues, escalate product feedback, and do absolutely whatever it takes to make sure Whop users support expectations are wildly exceeded.

This role reports to the Head of Trust.

Salary: $48,000

Remote : This position offers the flexibility to work from anywhere in the world.

Available shifts are:

  • 12:00 am EST to 8 am EST

  • 8:00 am EST to 4:00 pm EST

  • 4:00 pm to 12:00 am EST

Weekend shifts are rotational – you must be available to work on some weekends.

Scope:

  • Be the first point of contact for users and creators, managing inquiries via Intercom.

  • Troubleshoot and resolve issues with clear, easy-to-follow guidance.

  • Work with the team to tackle complex problems and escalate when necessary.

  • Keep customer satisfaction high with responsive, effective, and friendly support.

  • Jump into team meetings and help us continuously improve our support game.

  • Get creative – you have the autonomy to go above and beyond and do whatever you need to do to create the happiest customers on the internet.

What were looking for

  • You have previous experience in a customer-facing role, either in running your business or in a customer support (or similar) role

  • You are familiar with Whop, either as a buyer or as a seller

  • You are utterly insane at everything you do and have an exceptional work ethic

  • You have strong communication skills and instant response times

  • You have high attention to detail; you care deeply about correctness

  • You are low-ego, non-performative, and process-driven

  • You love getting creative and doing anything it takes to solve a hard problem

  • You are scrappy and have a bias for action: no task too small, no idea too big

Your first 90 days will look like the following:

  • Within 30 days, you will deeply understand Whops product, Intercom workflow, and how to track your performance metrics.

  • Within 60 days, you will know how to escalate complex problems and surface product feedback to Whops engineering teams.

  • Within 90 days, you will consistently meet or exceed all target metrics and find creative ways to make the support experience feel magical for Whop users.

To apply: https://weworkremotely.com/remote-jobs/whop-customer-support-specialist

Remote Jobs (Work From Home)

Jobs For Humanity: Remote Customer Support Representative

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Headquarters: Colombo, Sri Lanka

Company Description

OranjeBor Energie BVis a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources.

At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:

– Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.

– Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.

– Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.

– Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:

– Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.

– Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.

– Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.

– Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management:

– Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.

– Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.

– Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications:

– High school diploma or equivalent; bachelor’s degree preferred.

– Previous experience in customer support or a related field is highly desirable.

– Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.

– Excellent problem-solving and decision-making abilities, with a keen attention to detail.

– Proficiency in using customer support software and tools.

– Familiarity with accounting principles and practices is a plus.

– Ability to work independently and in a team-oriented environment.

– Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Qualifications

– High school diploma or equivalent; bachelor’s degree preferred.

– Previous experience in customer support or a related field is highly desirable.

– Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.

– Excellent problem-solving and decision-making abilities, with a keen attention to detail.

– Proficiency in using customer support software and tools.

– Familiarity with accounting principles and practices is a plus.

– Ability to work independently and in a team-oriented environment.

– Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Additional Information

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

To apply: https://weworkremotely.com/remote-jobs/jobs-for-humanity-remote-customer-support-representative

Remote Jobs (Work From Home)

Lite Controller Pathfinder Hospitality

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About Us

What is Platinum Service? It’s our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service.

We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.

Accountability Collaboration Empowerment Engagement Innovation Integrity Passion Transparency

Culture and Values

We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose providing platinum service to our guests.

Skills can be learned, but passion can’t be taught. If you believe in platinum service and thrive on exceeding expectations, we want to talk to you.

About the Role

The Lite Controller is the financial backbone of Pathfinder Hospitality’s multi-property portfolio. This is not a traditional controller role. You will function as a strategic finance partner producing accurate, timely reporting while actively teaching property leaders how to interpret financials, identify waste, and make better business decisions. You think in ROI, operate with a Zero-Based Budget mindset every day of the year, and hold yourself and others to a standard of business value creation, not just compliance.

You will oversee one Junior Accountant and work in close partnership with General Managers across all properties and the CFO.

Top Responsibilities

1. Financial Reporting ExcellenceDeliver detailed, accurate Profit and Loss Statements for all properties and business units by the 15th of each month. All major financial reports are reviewed by at least two people before distribution, with a target accuracy of 1%. Consolidate financial data across all hotels for company-wide reporting and ensure full compliance with accounting standards and company policies.

2. GM Financial Partnership & TeachingServe as the primary financial resource for General Managers across all properties. Teach GMs how to interpret financial statements, identify operational waste in both dollars and time, and take ownership of their property’s financial performance. You don’t just report the numbers you make sure the right people understand them and act on them.

3. Zero-Based Budget Mindset & ROI AnalysisLead budgeting and forecasting with a continuous zero-based mindset evaluating whether every service and expenditure is still relevant, negotiating for better value, and recommending alternatives. Provide clear ROI analysis to support operating decisions throughout the year, not just during budget season. Monitor actual performance against budget and deliver variance analysis that drives action.

4. Full-Cycle Accounting OversightOwn the full accounting cycle across all properties, including AP/AR, payroll, cash flow management, and internal controls. Build and maintain balance sheets and cash flow statements from the ground up. Oversee and develop the Junior Accountant, reviewing their work and ensuring accuracy before submission.

5. Compliance, Controls & Audit ReadinessImplement and maintain internal controls that safeguard assets and ensure accurate financial reporting. Ensure compliance with local, state, and federal tax regulations. Coordinate with external CPA partners on income tax filings and depreciation schedules. Conduct periodic audits of financial processes.

6. Asset Management SupportSupport CFO on asset management functions including property insurance policy evaluation and negotiation, property tax strategy and protests, pro forma creation for existing and prospective properties, and lender relationship oversight when applicable. Leverage ROI analytics and market data to inform recommendations.

Minimum Qualifications

  • Minimum 35 years of full-cycle accounting experience, including demonstrated ability to build and reconcile balance sheets and cash flow statements from scratch
  • Experience in hospitality, multi-property, or similarly complex operating environments strongly preferred
  • Strong knowledge of US GAAP accounting principles; familiarity with IFRS a plus
  • Proficiency in financial management software and accounting systems
  • Demonstrated ability to teach or communicate financial concepts to non-finance leaders
  • Strong attention to detail with a track record of meeting tight deadlines consistently
  • High emotional intelligence and the ability to hold GMs and other stakeholders accountable with professionalism
  • Proactive, self-directed mindset with the ability to operate independently in a remote environment
  • Desire to grow, regardless of the phase of your career

What We’re Not Looking For

Someone who waits to be told what to look at. Someone who sends a report without knowing what it means for the business. Someone who treats budgeting as an annual event. If that’s your style, this role will frustrate you and you’ll frustrate us.

Compensation

$3,500 $3,700 per month | Remote | Full-Time

Remote Jobs (Work From Home)

Counsel Business & Legal Affairs

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MLB Network seeks a Counsel, Business & Legal Affairs with strong knowledge and understanding of legal and business issues related to media/production, strong negotiation and drafting skills and a solid understanding of business issues. The Counsel, Business & Legal Affairs, should be a business-minded and technology-focused attorney supporting media production operations while handling technology, SaaS, and digital infrastructure transactions across the organization. The ideal candidate has strong experience in media/production environments and substantial expertise in SaaS, cloud, software development, and technology licensing agreements. This individual will partner cross-functionally to translate business objectives into practical legal solutions, manage risk, and ensure efficient deal execution in a fast-paced media production and technology environment.Responsibilities:

  • Draft, review and negotiate a wide variety of technology and commercial agreements, including: SaaS agreements, cloud services agreements, software development and licensing agreements, master services agreements, statements of work, technology integration, data processing and information security agreements
  • Draft, review and negotiate a wide variety of business operation and content production related agreements and other documents, including, services agreements in support of business operations, studio and remote production operations, transmission-related agreements, event-related agreements, content acquisition, licensing, distribution, certain talent/services agreements and work-for-hire/independent contractor agreements.
  • Advise on data privacy, cybersecurity, AI/automation tools, IP ownership, open-source use and risk allocation in technology transactions.
  • Partner with production technology, engineering, IT, product, procurement and finance teams to support studio and remote production operations.
  • Develop and maintain contract templates and playbooks to streamline technology and other contracting proc
Remote Jobs (Work From Home)

HR Partner

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Request for Proposals: HR PartnerAbout Campus CompactCampus Compact is a national coalition of colleges and universities committed to the public purposes of higher education. As the largest national higher education association dedicated solely to higher education civic and community engagement, Campus Compact enables higher education institutions to develop students citizenship skills and forge effective community partnerships. Our resources support senior administrators, faculty, staff, and students as they pursue community-based teaching, scholarship, and action in the service of positive change.Today, we stand at a defining moment: we are ready to scale our impact when the stakes for our work have never been higher. We know that higher education has a critical role to play in fostering democratic principles and culture by addressing polarization, strengthening civic participation, and ensuring students are prepared to navigate and shape our democracy. Thanks to the investment of philanthropic partners, Campus Compact is preparing for a period of significant growth and expansion, particularly in the areas of innovation, scaling, and coalition building.Campus Compact operates with a fully remote workforce of approximately 45 staff members located across the United States. The organizations leadership structure includes five executive team members, as well as a leadership team made up of an additional 6 directors.Overview and PrioritiesCampus Compact is seeking an HR partner to support the continued development of a strong, values-aligned organizational culture across a fully remote team. As we grow and evolve, we are prioritizing building shared practices that enable our staff and leadership to work through complexity, strengthen collaboration, and navigate organizational dynamics effectively.We are working to strengthen the following organizational capacities, with particular attention to how they show up in day-to-day management, collaboration, and decision-making:- Navigating tension productively, including recognizing and working with multiple truths- Engaging in constructive conflict and effective change management- Understanding and responsibly using positional power within a
Remote Jobs (Work From Home)

Senior DevOps Engineer

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Are you a talented Senior DevOps looking for a remote job that lets you show your skills and get decent compensation? Look no further than Lemon.io the marketplace that connects you with hand-picked startups in the US and Europe.

What we offer:

  • The rate depends on your seniority level, skills and experience. We’ve already paid out over $11M to our engineers.
  • No more hunting for clients or negotiating rates let us handle the business side of things so you can focus on what you do best.
  • We’ll manually find the best project for you according to your skills and preferences.
  • Choose a schedule that works best for you. Its possible to communicate async or minimally overlap within team working hours.
  • We respect your seniority so you can expect no micromanagement or screen trackers.
  • Communicate directly with the clients. Most of them have technical backgrounds. Sounds good, yeah?
  • We will support you from the time you submit the application throughout all cooperation stages.
  • Most of our projects involve working in a fast-paced startup environment. We hope you like it as much as we do.
  • Through our community, we will connect you with the best developers from more than 71 countries.

We have several openings for Senior DevOps Engineers, with two types of requirements.

Requirements DevOps with Azure DevOps:

  • 4+ years of experience as a DevOps Engineer
  • At least 3 years of experience with Azure DevOps
  • Experience in at least 2 commercial projects using Microsoft Azure or Kubernetes is required

Requirements DevOps with AWS/GCP/SQL:

  • 4+ years of experience as a DevOps Engineer

  • At least 3 years of experience with AWS, GCP, or SQL

  • At least 3 years of commercial experience with Python

  • Experience in at least 2 commercial projects using Terraform or Kubernetes is required

  • Strong technical skills: as a Senior DevOps, you are expected to be able to create projects from scratch and have a deep understanding of application architecture.

  • Clear and effective communication in English advanced ability to discuss business tasks, justify decisions, and communicate issues. Good self-presentation is also essential for upcoming client calls.

  • Strong self-organizational skills ability to work full-time remotely with no supervision.

  • Reliability we want to trust you and expect that you wont let us and the client down.

  • Adaptability and Flexibility the ability to onboard the project promptly after accepting it and start delivering results quickly.

Sounds good for you? Apply now and join the Lemon.io community!

NOT YOUR TECH STACK?

We have multiple projects available for Senior Developers. If you have 4+ years of commercial software development experience and are proficient in any of the following areasand roles: AI Agent Architect, AI Automation Architect,React & Ruby, PHP & Angular, PHP & Vue, Vue & Node.js, React & .NET, Android & iOS, Angular & .NET, Angular & Node.js, Vue & .NET, Python & Vue, MLOps, React & Java, Data Science, Blockchain (Web3/Solidity/Solana), Symfony & React, Symfony & Vue, Symfony & Angular, Symfony & JavaScript & Next.js & TypeScript, Data Analysis, React & PHP, Data Engineering, AI Engineering, Data Annotation, React & Node, React & Golang, React & Python, Golang, Python & Flask, Svelte & Python, Svelte & Node, Svelte & TypeScript, Rust, Shopify & JavaScript, Vue & Nuxt, Python & Node, Angular & TypeScript, Ruby & Ruby on Rails, React Native & Ruby, React Native & Python, PHP & Laravel, .NET & C#, Java & Spring, Unreal Engine & C++, Python & LLM, Unity, Machine Learning Engineering wed be happy to connect and match you with a suitable project.

If your experience matches our requirements, be ready for the next steps:

  • VideoAsk watch a short video about our startup, up to 10 minutes
  • Complete your profile on our website
  • Intro call
  • Technical interview
  • Feedback
  • Magic Box (we are looking for the best project for you).

We do not provide visa assistance, and our cooperation model does not include the benefits typically offered with direct hire.

P.S. We work with developers from 71+ countries in different regions: Europe, LATAM, the U.S (if you are an owner of W-9 ben form), Canada, Asia (Japan, Singapore, South Korea, Philippines, Indonesia), Oceania (Australia, New Zealand, Papua New Guinea), and the the UK. However, we have some exceptions.

At the moment, we dont have a legal basis to accept applicants from the following countries:

  • European: Hungary, Iceland, Liechtenstein, Kosovo, Belarus, Russia, and Serbia.
  • Latin America: Cuba and Nicaragua
  • Most Asian countries and Africa.

We expand and shorten the list of exemptions regularly.

We do not provide visa assistance, and our cooperation model does not include the benefits typically offered with direct hire.

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