Department: NAM – Wholesale
Reports to: Director, Key Accounts NAM
Location: Portland, OR; Pittsburgh, PA; or New York City, NY

Your Opportunity at ARCTERYX:

As the National Account Manager, Footwear – NAM you will be responsible for managing and growing footwear revenue across our Key Account partners. You will play a critical role in executing seasonal sell-in strategies, supporting sell-through, replenishment sales strategies and ensuring our footwear assortment is positioned for success at retail.

Reporting to the Director, Key Accounts – NAM this role works closely with our broader Key Account sales team, Footwear category team, Revenue team, and Trade Marketing partners to deliver strong commercial results while bringing the brand to life on the retail floor. You will act as a trusted partner to your accounts, balancing day-to-day account needs with disciplined execution against our seasonal and annual objectives.

Your work will directly support the growth and health of our Key Account footwear business in both the USA and Canada, ensuring we maintain momentum, improve productivity, and strengthen long-term partnerships.

Meet Your Future Team:

You will be part of the Wholesale, Key Accounts team, working in close partnership with peers across apparel and equipment, as well as cross-functional partners in Footwear Merchandising, Revenue Planning, Trade Marketing, and Operations.

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If you were the National Account Manager, Footwear NAM now, here are some of the core activities you would be doing:

Here are some of the things you could be working on in the future:

• Supporting distribution and productivity initiatives to grow footwear revenue within Key Accounts
• Identifying opportunities to improve dollars per door and assortment effectiveness
• Contributing insights to future footwear strategies based on retailer and consumer feedback
• Strengthening cross-functional processes that improve speed, clarity, and execution
• Growing your commercial skillset and preparing for increased responsibility within the sales organization

Are you our next National Account Manager, Footwear – NAM?

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Equal Opportunity

Arcteryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that theres always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it.Get out there – the mountains make us better

Disruptive evolution.In pursuit of better. Always.

Commit.We set bold objectives and see them through.

Start Date: Immediate

JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities.

The combined organizationoperatesas a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation.

OVERVIEW

Full-time/Permanent Employee

Location: Remote

As a Human Resources (HR) Compliance Specialist IV, you will ensure the organizationoperatesin a legal and ethical manner while meeting its strategic businessobjectives. You will serve as an emerging authority, applying extensive technicalexpertiseto develop and manage comprehensive compliance and ethics programs. You willadviseleadership on regulatory obligations, compliance risks, and mitigation strategies through detailed analysis and reporting. You will design and implement policies, procedures, and internal controls that strengthen regulatory adherence and ethical standards across the enterprise. You will work closely with the Chief People Officer in determiningobjectives, strategies, and corrective actions related to compliance initiatives. You will collaborate with internal stakeholders to enhance monitoring, communication, and enforcement of compliance standards. You will handle sensitive information with discretion while supporting a workplace culture grounded in integrity, accountability, and compliance with regulatory standards.

The proposed salary range for this position is $118,566$177,848. There are a host of factors that can influence final salary including, but not limited to, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings.

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RESPONSIBILITIES

KEY QUALIFICATIONS

PREFERRED ADDITIONAL QUALIFICATIONS

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EXPANSIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Help us use technology to make a big green dent in the universe!

Krakenpowers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do:build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it:future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

Who are we looking for?

Were looking for an influential data and analytics leader whos excited to work directly with clients helping them build modern data capabilities, coach on data best practices, and help them get transformative from Kraken data.

You should bring experience leading a high-performing analytics or data team; a love of working with clients; and a passion for driving the clean energy transition. (Energy experience nice-to-have, but not required.)

The role

Youll work directly with Kraken clients to help them develop modern, transformative data and analytics capabilities as part of their broader Kraken transformation.

Youll:

– Guide them as they rebuild critical reporting & analytics on Kraken data

– Coach client teams on what good looks like in analytics practices including roles, tools, and processes.

– Occasionally get hands-on with sample SQL or BI to help unblock or demonstrate.

– Translate client needs into clear input for Kraken product and engineering

– You wont be an implementation manager or a full-time analyst. This is a hybrid role: part coach, part practitioner, part translator helping clients both adopt Kraken data smoothly and build lasting data capabilities to drive their transformation. Perfect for someone with strong data leadership chops who wants more client face-time and a high-impact role.

– This is one of the first hires onto a new client-facing data team, giving you a chance to play a strategic role in establishing vision, practices, and playbook.

PLEASE SEND YOUR CV IN ENGLISH

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What youll do:

• Guide clients in redefining critical reporting and analytics to use new Kraken data and concepts, through working sessions, trainings, and occasional SQL/BI examples.
• Coach client data teams on best practices and help them spot gaps in skills, roles, tools, or process.
• Help clients identify reporting & analytics outcomes they need Kraken to drive and partner with product to deliver these
• Train Krakens broader client delivery team on how to ask effective data questions and leverage data to drive business impact.

What youll need to have / be:

• 8+ years of experience in data analytics, business intelligence or related field (e.g., analytics manager or director, data consultant, lead data analyst, analytics engineer)
• Familiarity with SQL and modern BI tools enough to recognize and speak to what good looks like & construct examples
• Excellent communications, collaboration and presentation skills
• Strong grasp of modern data practices (team structure, tools, ways of working)
• Experience working in an agile, product-led context
• Excitement for a fast-paced, high-autonomy, fun environment
• Strong influencing skills and ability to challenge traditional ways of thinking
• For senior roles: Experience leading data teams

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PLEASE SEND YOUR CV IN ENGLISH

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we’ll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we’re looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that youve read, understood and consent to these terms

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call The Makpar Way, we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

The Position:

Makpar has an exciting opportunity for an IT Specialist to join our growing team. This role is largely responsible for providing remote telephone and email-based IT operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position requires a high level of IT support knowledge, customer service experience, good communications skills and work ethic. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours.

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Role Specific Duties:

• Remote telephone-based Call Center / Help Desk / Service Desk support services
• Owning, tracking, troubleshooting and resolving IT incidents and service requests
• Fulfilling requests and resolving incidents daily to ensure service-related issues are identified and resolved within established Service Level Agreements (SLAs)
• Ownership of the incidents, problems, and requests, focus on managing and resolving
  issues in alignment with the SLAs
• Establishing and maintaining communication with technology customers to keep them updated with status of their requests
• Proactively escalating any issues that cannot be resolved within the established timeframes

Required Qualifications:

• High school diploma or equivalent required. Bachelors Degree preferred.
• 2+ year of experience participating in an IT Service/Help Desk support environment.
• Office 365 Support (TEAMs, OneDrive, Microsoft Outlook, etc.)
• CompTIA A+ Certification required within 90 business days of hire.
• Public Trust Clearance: Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant in order to obtain clearance.
• Critical Thinking Skills
• Problem Solving Skills
• Active Listening and Effective Communication skills

Preferred Skills:

• Enterprise Ticketing Application (ITSM) Experience BMC Remedy Service Management
  experience preferred.
• Active Directory Experience
• VPN Experience (Global Protect.)
• Remote Support Software (Bomgar)
• Mobile Devices (Android and iOS)
• Software Installation Experience
• Web Browsers (Google, Edge, Chrome, and Mozilla)
• Printer Support Experience
• Network Drive Support Experience
• Operating Systems (Windows 11)

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Benefits:

At Makpar Corporation we understand that we all need to balance work and life that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

Start your career today and be a part of something meaningful!

Makpar is an Equal Opportunity Employer.

Headquarters: Budapest, Budapest, Hungary

Passionate about the world of tech?

What if you had a chance to be a part of the worlds leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Lets see what it takes

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our clients products and services

What you need to succeed in this role:

• Excellent Czech and English (B2) communication skills
• Attention to details
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsdownload and 40 Mbpsupload)

Will be a great plus:

• Customer service or sales experience
• Experience with CRM systems

Benefits and Perks:

• Fixed schedule: Monday to Friday 9 AM5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, weve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouAppCandidate Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-czech-customer-support-consultant-remotely

Headquarters: Spain

About our client

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from our Swiss R&D, they’re expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join them as they shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

What will you do:

• Customer Service with Substance: You are the first nutrition-related point of contact for our customers and respond to their inquiries via email, chat, social media, and phone always friendly, solution-oriented, and knowledgeable.
• Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
• Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles with the goal of communicating knowledge in a clear and engaging way.
• Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving their products, processes, and services.
• Knowledge Management: You maintain and further develop their internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
• Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

• Completed degree in Nutrition Science, Ecotrophology, or a related field
• Min 1 year of professional experience in the field of nutrition.
• Native level Italian, and good English language skills are a must, both written and spoken
• French language skills desired
• Ideally some experience in customer service, support, or customer communication
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Structured and self-reliant working style
• Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
• Other language skills such as German are a big plus.

Why join them!

Our client believes that the best companies help you live your life the way you want and become the person you want to be. That’s why they focus on promoting your personal freedom and growth. As a member of their team, you’ll enjoy:

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fully remote opportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join them as they shape the emerging longevity space, fostering healthier, longer lives!

• Strong team culture with regular team events and off-sites
• Unlimited holidays and flexible working hours.
• A Company laptop
• Remote Office Upgrade budget
• Education allowance and accelerated growth paths.
• Complimentary company products and discounts for family & friends.

To apply: https://weworkremotely.com/remote-jobs/avomind-customer-support-nutrition-specialist-italian-1

Headquarters: Athens, Attica, Greece

About Us:

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodecks affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower businesses around the world. Since its introduction in 2016, Yodeck has powered over 190,000 screens across every type of businessfrom restaurants and retail stores to schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms globally, Yodeck is looking for curious and smart people to help us drive even faster growth.

About the Role:

Do you have a passion for technology and a dedication to outstanding customer service?

As a Customer Support Associate, youll assist Yodeck customers, respond to their questions, and guide product usage and troubleshooting. Our Support Team provides help through an online ticketing system integrated with chat that is accessible through the app. Our new Customer Support Associate should be available to work on shifts Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00) to support all Yodeck customers worldwide. 90% of inquiries come from the US, Canada, and the rest of the world.

Join our team and help customers enhance their everyday lives with Yodeck’s innovative solutions!

What You Will Be Doing:

• Handling incoming phone calls, messages, and emails from Yodeck customers.
• Providing information and assistance on Yodeck products & features, such as billing and sales questions.
• Troubleshooting basic technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Triage and prioritize tickets to resolve critical issues by working closely with customer success & tech support teams.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

• Excellent writing and verbal communication skills in English (C1 level).
• Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly.
• Ability to handle unexpected changes and customer concerns with professionalism.
• A genuine desire to help customers and a commitment to providing excellent service.
• Experience in customer support or technical support roles will be appreciated.
• Available to work on shifts Wednesday to Friday (10:00-18:00 or 14:00-22:00) & Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00)

• Competitive salary
• Company-wide bonus scheme and a great stock option plan
• Award-winning workplace, recognized as the Best Workplace
• Remote Work policy (for our Support team)
• Office gym, nutritionist, and meal vouchers
• Individual training budget for professional development
• Private medical insurance plan
• Fun and collaborative start-up environment (with amazing offices!)
• Flexible working arrangements
• Commuting expenses
• Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our peoples contributions.

To apply: https://weworkremotely.com/remote-jobs/yodeck-customer-support-associate-wednesday-sunday

Headquarters: Italy

About our client

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from our Swiss R&D, they’re expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join them as they shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

What will you do:

• Customer Service with Substance: You are the first nutrition-related point of contact for our customers and respond to their inquiries via email, chat, social media, and phone always friendly, solution-oriented, and knowledgeable.
• Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
• Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles with the goal of communicating knowledge in a clear and engaging way.
• Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving their products, processes, and services.
• Knowledge Management: You maintain and further develop their internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
• Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

• Completed degree in Nutrition Science, Ecotrophology, or a related field
• Min 1 year of professional experience in the field of nutrition.
• Native level Italian, and good English language skills are a must, both written and spoken
• French language skills desired
• Ideally some experience in customer service, support, or customer communication
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Structured and self-reliant working style
• Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
• Other language skills such as German are a big plus.

Why join them!

Our client believes that the best companies help you live your life the way you want and become the person you want to be. That’s why they focus on promoting your personal freedom and growth. As a member of their team, you’ll enjoy:

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fully remote opportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join them as they shape the emerging longevity space, fostering healthier, longer lives!

• Strong team culture with regular team events and off-sites
• Unlimited holidays and flexible working hours.
• A Company laptop
• Remote Office Upgrade budget
• Education allowance and accelerated growth paths.
• Complimentary company products and discounts for family & friends.

To apply: https://weworkremotely.com/remote-jobs/avomind-customer-support-nutrition-specialist-italian

Headquarters: Colombia

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Senior Customer Support Agent (Premium Beauty)
Luxury Beauty Brand Remote Full-Time
Start Date: February 5, 2025

About Us

We are a luxury beauty brand committed to delivering exceptional products and an elevated customer experience. We believe that every interaction with our customers should reflect the premium quality and care that goes into our formulations. As we continue to grow, we’re looking for a Senior Customer Support Agent who understands that in the luxury space, support isn’t just about solving problemsit’s about creating memorable, positive experiences that strengthen customer relationships.

The Role

We’re seeking a detail-oriented, empathetic Senior Customer Support Agent to serve as the voice of our brand. This is a high-touch support role where you’ll manage the full spectrum of customer inquiriesfrom order assistance and product questions to shipping updates and returnsall while maintaining the refined, premium tone that defines our brand.

You’ll be the first point of contact for customers who have chosen us, and your ability to deliver warm, professional, and solutions-focused support will directly impact how they feel about our brand.

What You’ll Do

Customer Support & Communication

• Respond promptly to customer inquiries via email, chat, and social media with a premium, brand-aligned tone
• Handle order management including processing, tracking, modifications, and cancellations
• Manage returns, exchanges, and refunds with grace and professionalism
• Address product questions, provide usage guidance, and offer personalized recommendations
• Resolve shipping issues and coordinate with logistics partners to ensure smooth delivery

Customer Experience

• Turn challenging situations into positive experiences through empathetic problem-solving
• Anticipate customer needs and proactively communicate relevant information
• Document customer feedback and identify patterns to improve products and processes
• Maintain detailed records of customer interactions in our support platform

Brand Stewardship

• Uphold our premium brand voice in all customer communications
• Ensure every interaction reflects our commitment to quality and customer care
• Collaborate with the team to maintain consistency in messaging and support standards

Requirements

Essential Experience

• Proven experience in customer support for beauty, skincare, cosmetics, or luxury consumer brands
• Background in e-commerce customer service, including familiarity with order management systems and shipping processes
• Demonstrated ability to handle high-touch, premium customer interactions

Communication & Skills

• Fluent in English with exceptional written communication skills
• Ability to write with warmth, clarity, and sophisticationmatching a premium brand tone
• Strong problem-solving skills and sound judgment in handling sensitive situations
• Detail-oriented with excellent organizational abilities

Technical Proficiency

• Experience with customer support platforms (Zendesk, Gorgias, Freshdesk, or similar)
• Comfortable with e-commerce platforms (Shopify preferred)
• Proficiency with Google Suite or Microsoft Office
• Ability to quickly learn new tools and systems

Work Style

• Self-motivated and capable of working independently in a remote environment
• Responsive and reliableable to maintain consistent communication
• Patient, empathetic, and genuinely enjoys helping people
• Flexible and adaptable to evolving processes and growing brand needs

Nice-to-Haves

• Personal passion for beauty, skincare, or wellness
• Experience with subscription-based or DTC beauty brands
• Multilingual capabilities (Spanish, French, or other languages)
• Familiarity with customer retention strategies
• Basic knowledge of beauty ingredients or formulations

What Success Looks Like

• Customers feel heard, valued, and confident in their choice to purchase from us
• Response times are prompt and resolution times are efficient
• Customer satisfaction ratings consistently meet or exceed targets
• You proactively identify opportunities to improve the customer experience
• Brand voice and tone remain consistent and elevated across all communications

• Remote Working for US Company
• Exposure to new technology & trend
• Competitive Salary

To apply: https://weworkremotely.com/remote-jobs/paired-senior-customer-support-agent-remote-worldwide