Remote Jobs (Work From Home)

Paired: Senior Customer Support Agent – Remote/Worldwide

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Headquarters: Colombia

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Senior Customer Support Agent (Premium Beauty)
Luxury Beauty Brand Remote Full-Time
Start Date: February 5, 2025

About Us

We are a luxury beauty brand committed to delivering exceptional products and an elevated customer experience. We believe that every interaction with our customers should reflect the premium quality and care that goes into our formulations. As we continue to grow, we’re looking for a Senior Customer Support Agent who understands that in the luxury space, support isn’t just about solving problemsit’s about creating memorable, positive experiences that strengthen customer relationships.

The Role

We’re seeking a detail-oriented, empathetic Senior Customer Support Agent to serve as the voice of our brand. This is a high-touch support role where you’ll manage the full spectrum of customer inquiriesfrom order assistance and product questions to shipping updates and returnsall while maintaining the refined, premium tone that defines our brand.

You’ll be the first point of contact for customers who have chosen us, and your ability to deliver warm, professional, and solutions-focused support will directly impact how they feel about our brand.

What You’ll Do

Customer Support & Communication

  • Respond promptly to customer inquiries via email, chat, and social media with a premium, brand-aligned tone
  • Handle order management including processing, tracking, modifications, and cancellations
  • Manage returns, exchanges, and refunds with grace and professionalism
  • Address product questions, provide usage guidance, and offer personalized recommendations
  • Resolve shipping issues and coordinate with logistics partners to ensure smooth delivery

Customer Experience

  • Turn challenging situations into positive experiences through empathetic problem-solving
  • Anticipate customer needs and proactively communicate relevant information
  • Document customer feedback and identify patterns to improve products and processes
  • Maintain detailed records of customer interactions in our support platform

Brand Stewardship

  • Uphold our premium brand voice in all customer communications
  • Ensure every interaction reflects our commitment to quality and customer care
  • Collaborate with the team to maintain consistency in messaging and support standards

Requirements

Essential Experience

  • Proven experience in customer support for beauty, skincare, cosmetics, or luxury consumer brands
  • Background in e-commerce customer service, including familiarity with order management systems and shipping processes
  • Demonstrated ability to handle high-touch, premium customer interactions

Communication & Skills

  • Fluent in English with exceptional written communication skills
  • Ability to write with warmth, clarity, and sophisticationmatching a premium brand tone
  • Strong problem-solving skills and sound judgment in handling sensitive situations
  • Detail-oriented with excellent organizational abilities

Technical Proficiency

  • Experience with customer support platforms (Zendesk, Gorgias, Freshdesk, or similar)
  • Comfortable with e-commerce platforms (Shopify preferred)
  • Proficiency with Google Suite or Microsoft Office
  • Ability to quickly learn new tools and systems

Work Style

  • Self-motivated and capable of working independently in a remote environment
  • Responsive and reliableable to maintain consistent communication
  • Patient, empathetic, and genuinely enjoys helping people
  • Flexible and adaptable to evolving processes and growing brand needs

Nice-to-Haves

  • Personal passion for beauty, skincare, or wellness
  • Experience with subscription-based or DTC beauty brands
  • Multilingual capabilities (Spanish, French, or other languages)
  • Familiarity with customer retention strategies
  • Basic knowledge of beauty ingredients or formulations

What Success Looks Like

  • Customers feel heard, valued, and confident in their choice to purchase from us
  • Response times are prompt and resolution times are efficient
  • Customer satisfaction ratings consistently meet or exceed targets
  • You proactively identify opportunities to improve the customer experience
  • Brand voice and tone remain consistent and elevated across all communications
  • Remote Working for US Company
  • Exposure to new technology & trend
  • Competitive Salary

To apply: https://weworkremotely.com/remote-jobs/paired-senior-customer-support-agent-remote-worldwide

Remote Jobs (Work From Home)

Vivid: WFM / RTM – Customer Support

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Headquarters: Remote, Limassol

About Vivid

At Vivid, we’re reimagining how individuals and businesses manage money. Our all-in-one app opens up a world of financial possibilities: invest in global stocks, ETFs, and over 150 cryptocurrencies, earn cashback on everyday purchases, and access personalised insights to make the most of your financesall tailored to your lifestyle.

For businesses, Vivid Business offers a powerful suite of tools, including multi-IBAN accounts, high-interest rates, business cashback, team cards, and seamless accounting integrations to streamline operations.

Our mission? Your success. Everyone deserves the chance to see their finances flourish, and were dedicated to empowering our customers to make this a reality.

Since our 2020 launch in Germany, Vivid has rapidly expanded across Europe, earning the trust of over 500,000 customers looking for a simpler, smarter way to grow their wealth. With over 200 million raised from top investors and a valuation of 775 million, Vivid is where modern finance meets real opportunity. Join us and experience a new way to thrive financially.

About The Role

We are looking for a highly organized and motivatedWFM / RTM Specialistto join our Customer Care team. In this role, you will own workforce planning and demand forecasting, ensuring the right number of skilled resources are available at the right time. You will actively monitor real-time performance, drive schedule adherence, and ensure service level agreements (SLAs) are consistently met. By establishing robust workforce management processes and proactively mitigating intraday risks, you will play a key role in delivering a seamless, high-quality customer experienceand creating genuine WOW moments for our customers.

Your Mission

  • Workforce Planning & Forecasting:Ensure adequate staffing to meet demand across SME and Retail teams, supporting a24/7 operationand aninternational, remote and hybrid workforce, while accounting for volume trends, shrinkage, and business growth.

  • Scheduling & Capacity Management:Create and maintain monthly and daily schedules to cover chats, emails, side tasks, trainings, and meetings, ensuring optimal coverage and skill mix across time zones.

  • Real-Time Management (RTM):Monitor intraday performance against forecasts, staffing plans, and SLAs, taking proactive actions to manage risks, drive schedule adherence, and respond effectively to unexpected volume spikes or operational issues.

  • Backlog Management:Actively track backlog levels, anticipate potential buildup, and implement timely mitigation actions to prevent or reduce backlog during sudden peak volumes.

  • SLA & Performance Adherence:Ensure consistent achievement of SLAs through effective planning, real-time interventions, and close collaboration with Customer Care leadership.

WOW Moments & Continuous Improvement:Identify opportunities to elevate the customer experience beyond SLAs, continuously improving WFM and RTM processes to deliver true WOW moments for our customers.

Your Profile

  • WFM / RTM Experience:23 years of experience in Workforce Management and/or Real-Time Management within a customer-facing environment. Experience supporting24/7 operationswithremote and hybrid international teamsis a plus.

  • Data & Tools Expertise:Strong ability to analyze and interpret dataparticularlyTableau dashboards and reportsand translate insights into effective workforce plans and real-time adjustments. High proficiency inExcel or Google Sheets, with a strong focus on data accuracy and quality.

  • WFM / RTM Tools:Experience inbuilding, establishing, or improving WFM/RTM tools, reports, or processes, with a focus on scalability, accuracy, and operational impact.

  • Creative Problem Solving:A proactive, think outside the box mindset, able to solve complex operational challenges, mitigate risks (e.g. sudden volume spikes or backlog buildup), and implement practical solutions.

  • Communication & Organization:Clear communicator with strong organizational skills, able to manage priorities and collaborate effectively in a fast-paced environment.

Culture & Mindset:Interest inFintech and digital banking, with a passion for delivering excellent service and creating WOW customer experiences.

Why Join Vivid?

  • Be part of a rapidly growing, ambitious team that is redefining the future of financial services.

  • Opportunity for rapid professional development and mentorship in the specialized field of Customer Care.

  • A collaborative, international working environment where your contributions have a direct and measurable impact on business stability and growth.

To apply: https://weworkremotely.com/remote-jobs/vivid-wfm-rtm-customer-support

Remote Jobs (Work From Home)

Engine: Principal Solutions Engineer, Product Partnerships

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Headquarters: Remote – USA

About Engine
At Engine, were transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented were here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. Thats why were building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, were looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.

More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built Ins Best Places to Work.

Your Mission
Were seeking a Senior Solutions Engineer, Product Partnerships to serve as the technical point of contact for partners and customers during launch and go-live, while laying the groundwork for a scalable Solutions Engineering function.

This is a first-in-role, senior hire. Initially, youll be deeply hands-onowning technical discovery, integration design, and launch execution. Over time, youll evolve the operating model, playbooks, and team structure needed to build a best-in-class SE organization from scratch.

Youll work at the intersection of Product, Partnerships, Engineering, and early Support, ensuring our APIs and integrations deliver real-world value for partners and customersand that technical execution scales with Engines growth.

What Youll Do

Partner & Customer Launch Ownership

  • Act as the primary technical point of contact for partners and customers during integration, launch, and go-live

    • Lead technical discovery, solution design, and implementation support

    • Guide partners through API usage, authentication, data models, and integration patterns

    • Own technical launch readiness and sign-off, ensuring performance, security, and scalability standards are met

  • Post Go-Live Technical Support

    • Provide post-launch technical support for partner and customer accounts until a dedicated support team is established

    • Triage, troubleshoot, and resolve integration issues in collaboration with Product and Engineering

    • Identify recurring issues and translate them into product, platform, or documentation improvements

  • Product & Platform Feedback Loop

    • Serve as the technical translator between partners and internal teams

    • Deliver structured, actionable feedback to inform API roadmap, platform strategy, and developer experience

    • Partner closely with Product Partnerships and Product leadership on technical direction

  • Enablement & Playbooks

    • Build and maintain technical launch playbooks, reference architectures, and integration patterns

    • Create and iterate on partner-facing technical documentation and enablement materials

    • Enable internal stakeholders with clear technical context and guidance

  • SE Org Design & Scale

    • Design the Solutions Engineering function for Product Partnerships

    • Define role scope, engagement models, success metrics, and tooling

    • Establish best practices for a repeatable, scalable launch and integration motion

    • Hire, onboard, and mentor future Solutions Engineers as volume scales

What Youll Bring to Engine

  • 812+ years of experience in Solutions Engineering, Sales Engineering, Technical Partnerships, or a similar customer-facing technical role

  • Hands-on experience supporting API-first or platform products

  • Strong understanding of REST APIs, authentication and authorization, webhooks, data models, and system integrations

  • Proven experience owning technical launches and integrations end-to-end

  • Prior experience being the first SE or helping build an SE function is a strong plus

  • Ability to operate comfortably in ambiguity and define structure where none exists

  • Excellent communication skills with both technical and non-technical audiences

  • Strong judgment, ownership mindset, and customer empathy

  • Travel industry experience valued but not required

#LI-MH1

Applications for this role will be accepted through May 15th, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.

Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range

$137,300 – $190,000 USD

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

  • Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.

  • Benefits: Check out our full list at engine.com/culture.

  • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, well make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel worksfor businesses, for travelers, and for the industry. Apply now and lets make travel simpler, smarter, and more enjoyabletogether.

To apply: https://weworkremotely.com/remote-jobs/engine-principal-solutions-engineer-product-partnerships

Remote Jobs (Work From Home)

Software Engineering Manager I Mobile

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Quem Stone Tech?

A Stone nasceu com o propsito de ser protagonista na transformao da indstria de pagamentos, lutando para oferecer as melhores solues para quem empreende no Brasil.

Pensando nisso, construmos a Stone Tech! A juno dos times de tecnologia Stone Co. e as empresas financeiras do grupo que reconhecem o potencial empreendedor de cada brasileiro. Por aqui, temos todas as inovaes e tecnologias de ponta da Stone, Pagar.me, Ton e Vitta, com uma galera referncia no mercado de tecnologia, em um ambiente descontrado, repleto de desafios, oportunidades, flexibilidade, teamplay e desenvolvimento contnuo.

Nossa cultura:

Por aqui, vivemos nossa cultura no dia a dia, guiados por esses 5 pilares:

Own It:Ter esprito de dono te faz conquistar a liberdade. Valorizamos a autonomia e a proatividade, somos responsveis pelo o que entregamos e queremos sempre evoluir o nosso negcio.

Live the Ride:Faa. Feito melhor que perfeito. Aprendemos com os erros e encaramos desafios como oportunidades de aprendizado.

No Bullshit:Agir com simplicidade. Somos pessoas prticas, sinceras e gostamos de feedbacks. Sabemos que s vezes vamos errar e contamos com essa transparncia para evoluirmos.

Team Play:Se quer ir rpido, v sozinho(a). Se quer ir longe, trabalhe em equipe. sempre possvel aprender com as outras pessoas e a colaborao a chave do sucesso.

The Reason: O cliente no tem razo, ele a razo. Nos motivamos a enxergar o impacto do nosso trabalho na vida do cliente, vendo que melhoramos a vida dele que sabemos que fizemos uma boa entrega.

O time de Interaction Platform:

A tribo de Interaction Platform tem o propsito de facili

Remote Jobs (Work From Home)

Team Lead Corporate Accounting

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Hi there! Thanks for stopping by

Lightspeed is seeking a Team Lead, Corporate Accounting to join our Finance team in Montreal. Reporting to the Corporate Controller, this role is ideal for someone who combines strong technical accounting expertise with a passion for leadership, automation, process improvement, and leveraging technology to modernize how accounting operates.

The ideal candidate is a self-motivated leader who is highly organized and detail-oriented. Naturally curious, they constantly challenge the status quo and seek smarter, more efficient ways of working. Above all, you bring the CPA mindset to everything you do: a professional, ethical, and analytical approach to problem-solving grounded in integrity and professional skepticism.You will lead a team of Corporate Accountants in a dynamic environment while helping build scalable processes within a fast-growing technology company.

If you are a technically strong accountant who thrives on complexity, driving change, improving systems, and elevating how accounting teams operate, this role offers the opportunity to make a meaningful impact while expanding your leadership and technical skills.

What you’ll be doing:

Month-End & Quarter-End Close Oversight:

  • Leading the monthly, quarterly, and annual close process, ensuring accuracy, efficiency, and strong financial controls
  • Overseeing preparation and review of journal entries, account reconciliations, and variance analysis
  • Reviewing the monthly internal finance reports delivered to management and providing insightful commentary
  • Continuously identifying opportunities to simplify, automate, and improve the close process

Team Leadership & Development:

  • Leading, mentoring, and developing a team of Corporate Accountants through regular 1-on-1s, performance reviews, and career development planning
  • Assigning work, managing team capacity, and ensuring deadlines are met

Audit & Compliance:

  • Coordinating quarterly reviews and annual financial statement audits at consolidated and subsidiary levels
  • Providing local and consolidated audit support including documentation and variance explanations
  • Performing and reviewing internal controls to ensure compliance with SOX requirements

Process Improvement & Strategic Projects:

  • Leading the implementation of new accounting processes and systems (e.g., IFRS 18, system enhancements)
  • Identifying opportunities to improve efficiency through automation, AI, and process redesign
  • Building new analyses and reports to better understand financial results

Cross-Functional Collaboration:

  • Acting as the main point of contact for the Accounting team with other Finance functions, facilitating collaboration, resolving inquiries, and ensuring alignment
Remote Jobs (Work From Home)

Senior Data Engineer

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Senior data engineers at Thoughtworks are engineers who build, maintain and test the software architecture and infrastructure for managing data applications. They are involved in developing core capabilities which include technical and functional data platforms. They are the anchor for functional streams of work and are accountable for timely delivery. They work on the latest big data tools, frameworks and offerings (data mesh, etc.), while also being involved in enabling credible and collaborative problem solving to execute on a strategy.Job responsibilitiesYou will develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.You will develop intricate data processing pipelines, addressing clients’ most challenging problems.You will collaborate with data scientists to design scalable implementations of their models.You will write clean, iterative code using TDD and leverage various continuous delivery practices to deploy, support and operate data pipelines.You will use different distributed storage and computing technologies from the plethora of options available.You will develop data models by selecting from a variety of modeling techniques and implementing the chosen data model using the appropriate technology stack.You will collaborate with the team on the areas of data governance, data security and data privacy.You will incorporate data quality into your day-to-day work.Job qualificationsTechnical SkillsWorking with data excites you: you can build and operate data pipelines, and maintain data storage, all within distributed systems.You have hands-on experience of data modeling and modern data engineering tools and platforms.You have experience in writing clean, high-quality code using the preferred programming language.You have built and deployed large-scale data pipelines and data-centric applications using any of the distributed storage platforms and distributed processing platforms in a production setting.You have experience wit
Remote Jobs (Work From Home)

Solutions Architect

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For over 20 years, Smartsheet has helped people and teams achievewell, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries so for us changing the way the world works is all in a day’s work.Smartsheet is looking for a Solutions Architect to drive quality, efficiency and customer satisfaction within our Professional Services’ business by leading customer conversations and assisting customers with developing, building, testing and deploying solutions that leverage Smartsheet, the Smartsheet API and integrations between Smartsheet and other products. The right candidate will have a passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements.As a Solutions Architect, you will work with Smartsheet customers and partners on engagements to convert business requirements into Smartsheet solutions. Within this role, you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose solutions for use cases across different industries and business groups. The right candidate is a strong communicator, detail-oriented, and is motivated by both working independently and leading impactful customer conversati
Remote Jobs (Work From Home)

Senior Implementation Consultant

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About us:

Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.

Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matterand they can directly impact our products, company, and culture.

We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

Come join our team as we develop new ways to improve the lives of working Americans.

About the role:

As a Senior Customer Success Manager at Branch, you will manage onboarding and ongoing operational initiatives for some of our most strategic customers and partners. You will act as the subject matter expert of the relationship, be the go-to technical advisor for customers, and collaborate

Remote Jobs (Work From Home)

Senior Backend Engineer MS050KA

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Sobre Coderio

Coderio disea y entrega soluciones digitales escalables para empresas globales. Con una base tcnica slida y una mentalidad orientada al producto, nuestros equipos lideran proyectos complejos desde la arquitectura hasta la ejecucin. Valoramos la autonoma, la comunicacin clara y la excelencia tcnica, colaborando estrechamente con equipos y socios internacionales para construir tecnologa que genera impacto.

Ms informacin: http://coderio.com

Buscamos un/a backend engineer con criterio tcnico propio, capaz de disear microservicios event-driven que soporten millones de requests sin parpadear. Responsable de la capa de servicios y pipelines de datos, disponibilizando telemetra crtica para analtica. Debes ser capaz de interactuar con criterio tcnico frente a equipos de Data Engineering y disear soluciones escalables bajo presin.

Lo que puedes esperar de este rol (Responsabilidades)

Es un rol deownership tcnico total: diseas, decides, construyes, operas y te haces responsable de dominios crticos de la plataforma.

Requisitos

+5 aos en desarrollo Backend (Seniority basado en autonoma y proactividad).

+3 aos de experiencia slida con Node.js y TypeScript.

+3 aos operando en entornos AWS Serverless (Lambda, API Gateway, SQS, SNS).

+2 aos de experiencia en Data Engineering bsica y modelado de bases de datos relacionales (PostgreSQL).

Deseable

+1 ao de experiencia con TimescaleDB o bases de datos Time-series.

Experiencia previa en proyectos de IoT o telemetra industrial.

Conocimiento de infraestructura como cdigo (Terraform/CDK).

Soft Skills

Ownership Extremo: Capacidad de tomar un dominio y llevar la resolucin de punta a punta.

Comunicacin de Criterio: Capacidad para desafiar y colaborar con stakeholders tcnicos (Data Teams).

Proactividad: No espera instrucciones; identifica cuellos de botella y propone soluciones.

Beneficios

Modalidad remota

Participacin en un proyecto estratgico regional de alto impacto.

Colaboracin con un equipo internacional y liderazgo tcnico slido.

Oportunidad de crecimiento profesional dentro de proyectos de transformacin digital.

Por qu unirte a Coderio?

Somos remote-first, apasionados por la tecnologa, el trabajo colaborativo y la compensacin justa. Ofrecemos un entorno inclusivo, desafiante y con oportunidades reales de crecimiento. Si te motiva construir soluciones con impacto en proyectos globales de finanzas y RRHH. Te estamos esperando. Postula ahora.

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Remote Jobs (Work From Home)

Intermediate Gameplay Software Engineer

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Were looking for an intermediate gameplay engineer to help craft the core player experience in a proprietary engine. This role is focused on building DLC content for an established AAA universe, with an emphasis on new content and story progression tied to sci-fi themes. You will implement quest mechanics, gameplay systems, and progression features in close collaboration with designers, artists, and animators, owning work from prototype through ship. This role is remote-friendly in Canada, with Pacific time overlap required.
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