C1 is the first AI-native identity security platform that protects every identity: human, non-human, and AI. With powerful automation, platform-level AI, and out-of-the-box connectors, it centralizes access visibility, enforces fine-grained controls, enables just-in-time access, and automates user access reviews across all apps. Its easy to use, quick to deploy, and trusted by enterprises like DigitalOcean, Instacart, Ramp, and Zscaler.

As a Manager, Product Development at C1, youll lead small, high-ownership engineering teams that build and ship the features driving our product forward. Youll be accountable for execution, quality, and delivery guiding teams from concept through production to create experiences that delight customers and advance the business. Youll hire and develop exceptional engineers, foster a culture of autonomy and accountability, and ensure that your teams have the clarity, focus, and support needed to move fast and ship with confidence. Above all, youll be responsible for building the people, processes, and rhythm that make great product development happen.

What you’ll do:

• Lead and manage small, high-ownership engineering teams responsible for building and shipping product features that delight customers.

• Drive execution from concept to production, ensuring teams deliver high-quality, impactful features on schedule.

• Collaborate closely with Product and Design to define clear goals, balance trade-offs, and deliver seamless user experiences.

• Empower engineers to take end-to-end ownership of their services from design through operation fostering a culture of accountability, autonomy, and craftsmanship.

• Own hiring and team-building efforts to scale C1s product development organization for long-term success.

• Shape the structure and composition of teams as the organization grows, ensuring clear ownership boundaries and effective collaboration.

• Establish lightweight, effective processes that enable fast iteration while maintaining product quality and reliability.

• Mentor engineers and tech leads, supporting their growth as technical leaders and product thinkers.

You would be an excellent candidate if

• You have proven experience managing product-focused engineering teams in a fast-moving environment.

• You have a track record of building, scaling, and retaining high-performing engineering teams.

• You excel at identifying and developing talent, and you take pride in building strong, cohesive team cultures.

• You have a history of delivering complex, high-impact features to production.

• Youre deeply customer-oriented and excel at translating product vision into clear, achievable engineering outcomes.

• You balance speed and quality, knowing when to move quickly and when to invest in maintainability.

• You have strong technical instincts and can make sound decisions without needing to be hands-on in the code.

• You thrive in a collaborative, high-growth environment where priorities evolve quickly and impact is tangible.

Extra Credit if

• Youve led teams building SaaS or security-focused products.

• You have experience improving developer experience or delivery velocity through process and tooling improvements.

• Youve scaled teams or systems while maintaining a strong sense of ownership and accountability.

• Youve successfully built or reorganized teams to improve clarity, throughput, or alignment.

• You have experience balancing technical debt and feature delivery to sustain long-term product health.

• Youve mentored emerging leaders or helped teams mature from execution-focused to product-driven.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At OakNorth, were on a mission to empower the UKs most ambitious businesses. Since 2015, weve lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers all while fuelling the UK economy.

Team Mission

We power OakNorth’s relationshipled lending with modern, modular tools across origination, underwriting, execution, and portfolio monitoring.

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The Role

• As a Staff Engineer youll work with product and engineering across multiple squads to ensure the right trade-offs are being made and that dependencies and communication is managed effectively. Staff Engineers are the most visible engineers in the organisation and demonstrate technical excellence and our cultural values across all squads and to teams across the wider organisation.
• Have a strong technical background, including 8+ years of experience designing and engineering large scale systems.
• Lead squads to sensible architectural decisions on the most complex technical problems.
• Measure your success in terms of business impact, not lines of code.
• Internalise the best ideas from across the organisation, humbly setting a vision that others can get behind.
• Embrace DevOps culture: You build it, you run it.
• Work well cross-functionally and earn trust from co-workers at all levels.
• Prefer simple solutions and designs over complex ones.
• Enjoy working with a diverse group of people with different areas of expertise.
• You challenge the existing approach when you see the cliff edge racing towards us, but also get on board once the options have been debated and the team has made a decision.
• You are comfortably organised amongst chaos.
• You are a broad thinker and have the capability to see the potential impact of decisions across the wider business.
• Utilise GenerativeAI: Leverage GenAI tools to increase productivity and enhance decision making processes within the role

Nice to Have Skills

• Experience with AI/LLM integrations and Generative AI applications
• Knowledge of intelligent document processing and NLP techniques
• Familiarity with vector databases (e.g., Pinecone, Weaviate) and search platforms (e.g., OpenSearch, Elasticsearch)
• Exposure to agentic workflows or orchestration frameworks for multi-step AI reasoning, familiarity with MCP (Model Context Protocol), and frameworks like Claude Code

Tech stack

• We’re pragmatic about our technology choices. These are some of the things we use at the moment:
• Python
• PostgreSQL, BigQuery, MySQL
• TypeScript, React, styled-components
• Jest, React Testing Library, Cypress, pytest
• AWS, GCP
• ECS Fargate, Docker, Terraform, GitHub Actions

How we expect you to work

• We expect you to work in these ways, as well as encouraging and enabling these practices from others:
• Collaborate – We work in cross-functional, mission driven, autonomous squads that gel over time. We pair program to work better through shared experience and knowledge.
• Focus on outcomes over outputs – Solving a problem for users that translates to business results is our goal. Measurements focused on that goal help us to understand if we are succeeding.
• Practice continuous improvement – We optimise for feedback now, rather than presume what might be needed in the future and introduce complexity before it will be used. This means we learn faster. We share learnings in blame-free formats, so that we do not repeat things that have failed, but still have confidence to innovate.
• Seek to understand our users – We constantly seek understanding from data and conversations to better serve our users’ needs, taking an active part in research to hear from them directly and regularly.
• Embrace and enable continuous deployment – Seamless delivery of changes into an environment – without manual intervention – is essential for us to ensure that we are highly productive; consider resiliency; and practice security by design.
• Test outside-in, test first – TDD keeps us confident in moving fast, and deploying regularly. We want to solve user problems, and so we test with that mindset – writing scenarios first, then considering our solution; coupling tests to behaviour, rather than implementation.
• You build it, you run it – We embrace DevOps culture and end-to-end ownership of products and features. Every engineer, regardless of their role, has the opportunity to lead delivery of features from start to finish.
• Be cloud native – We leverage automation and hosted services to deliver resilient, secure services quickly and consistently. Where SaaS tools help us achieve more productivity and better quality results for a cheap price, we use these to automate low value tasks.

How we expect you to behave

• We embrace difference and know that when we can be ourselves at work, we are happier, more motivated, and creative. We want to be able to bring our whole selves to work, have our own perspectives and know that we belong. As such, through your behaviours at work, we expect you to reflect and actively sustain a healthy engineering environment that looks like this:
• A wide range of voices heard to the benefit of all
• Teams that are clearly happy, engaged, and laugh together
• Perceivable safety to have an opinion or ask a question
• No egos – people listen to and learn from others at all levels, with strong opinions held loosely

What makes working here better

• This is a trulyhybridrole, offering engineers the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. Theres no fixed requirement for days in the office, instead, we focus on creating space for engineers to engage meaningfully, whether thats in-person for whiteboarding sessions or remote for deep focus work.
• Work-life balance – 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances.
• Competitive salary & equity – We want people to have a serious stake in the business.
• Good kit – Your choice of the best laptop, running macOS.
• Team socials – The opportunity to get to know each other outside of work.
• Company socials – A chance to catch up and meet new colleagues weekly over informal office breakfasts Lunches and dinners on OakNorth – or at our free barista bar every day.
• Commuter support – We offer the cycle to work and EV scheme.

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About Us

Were OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.

Banking should be barrier-free. Its a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.

And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.

But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.

Our story

OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said no. Unfortunately, all major banks in the UK were using the same computer and it was broken.

Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?

The industry was backward-looking and too focused on historic financials, rather than future potential.

So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?

No more what ifs, OakNorth Bank exists.

For more information regarding our Privacy Policy and practices, please visit:https://oaknorth.co.uk/legal/privacy-notice/employees-and-visitors/

C1 is the first AI-native identity security platform that protects every identity: human, non-human, and AI. With powerful automation, platform-level AI, and out-of-the-box connectors, it centralizes access visibility, enforces fine-grained controls, enables just-in-time access, and automates user access reviews across all apps. Its easy to use, quick to deploy, and trusted by enterprises like DigitalOcean, Instacart, Ramp, and Zscaler.

We’re Conductors who own problems, raise the bar, and obsess about our customers’ success. Our valuesEarn the Customer’s Trust, Embrace Change, Practice Compassionate Candor, and Be the Conductorguide everything we do.

We’re looking for a Director of Security Engineering to lead and scale our security engineering function. In this role, you’ll own the security posture of C1’s platform and infrastructure, ensuring our customers can trust us with their most sensitive identity data. You’ll build and lead a high-performing team, set technical direction for security initiatives, and partner across the organization to embed security into everything we build.

This is a high-impact leadership role at a company where security is the product. You’ll work closely with engineering, product, and go-to-market teams to ensure we practice what we preach.

What You’ll Do

Lead the Security Engineering Team

• Build, mentor, and develop a team of security engineers focused on product security, infrastructure security, and security operations

• Foster a culture of ownership, continuous improvement, and collaboration

• Set clear goals and create professional development paths for your team

Define and Execute Security Strategy

• Develop and implement a comprehensive security engineering roadmap aligned with company objectives and customer commitments

• Own C1’s security architecture across cloud infrastructure, applications, and data systems

• Drive security reviews, threat modeling, and secure design practices across the engineering organization

Secure the Platform

• Ensure the security and integrity of our AI-native identity platform, including protection of customer data and identities

• Lead vulnerability management, penetration testing, and incident response capabilities

• Partner with engineering teams to integrate security into CI/CD pipelines and the software development lifecycle

• Serve as the technical lead for security audits, customer security assessments, and regulatory inquiries

Partner Across the Organization

• Collaborate with Product and Engineering leadership to balance security requirements with velocity

• Support Sales and Customer Success with security expertise during customer engagements

• Report on security posture, risks, and initiatives to executive leadership

What We’re Looking For

• 10+ years in security engineering, application security, or infrastructure security, with 5+ years leading security teams

• Deep experience securing SaaS platforms, ideally in the identity, security, or enterprise software space

• A builder’s mindset: you’re excited to create security programs and tooling from the ground up, not just maintain them

• Strong technical foundation in cloud security (AWS), container security, and modern application architectures

• Hands-on experience with security tools and practices: SAST/DAST, vulnerability management, SIEM, incident response, and penetration testing

• Track record of building and scaling high-performing security teams

• Experience with compliance frameworks (SOC 2, ISO 27001, FedRAMP) and customer security assessments

• Excellent communication skillsable to translate security concepts for technical and non-technical audiences

Bonus Points

• Experience at an identity, IAM, or security vendor

• Background in securing AI/ML systems or agentic architectures

• Open source contributions or community involvement in security

Why C1?

• Mission that matters: Identity is the #1 enterprise attack surface. We’re building the platform to solve it.

• Ownership and impact: Share in C1’s success as part of a team that believes in winning together.

• Flexibility: Work where you’re most productivePortland, San Francisco, or remote.

• Comprehensive benefits: Flexible time off, top-tier healthcare for you and your family, and competitive compensation.

• Work-life balance: We work hard, but we know you have a life outside of work. We want C1 to be an important part of your lifenot your whole life.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isnt just growth; its a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We arent just building another tool; were defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

At UpGuard, our Sales team continues to be the engine of our growth, moving beyond simple transactions to become trusted architects of digital resilience. In an era where third-party risk is more complex than ever, we maintain a highly collaborative, consultative culture that puts the customers security posture above all else.

Following a record-breaking 2025 where we shattered revenue targets and expanded our global footprint, we are entering 2026 with even greater momentum. We are seeking high-energy individuals who thrive in a fast-paced, AI-augmented sales environment. If you are hungry to sharpen your craft, possess a relentless desire to win, and want to sell a platform that is actively neutralising global cyber threats, we want to talk to you.

Who are we?

UpGuards mission is to protect the worlds data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processeswhether it’s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the worlds largest, fastest-growing, and most innovative companies.

At UpGuard, our Sales team has not only been pivotal in growing our business but more importantly, showing the value of our product on a daily basis. We have a highly collaborative sales culture and take on a consultative approach, focusing solely on whats best for the customer. In 2023, our Sales team exceeded revenue targets and were only just getting started! Were on the lookout for high-energy individuals who are hungry to get better every day, have a desire to win, and are seeking to sell a product that is helping solve a massive problem for businesses across the globe.

Where does this role fit in?

As an SDR at UpGuard, you will be creating and qualifying new sales opportunities for our sales team. Were looking for a driven individual who possesses an inquisitive mind, an excellent phone presence, and enjoys the challenges of outbound prospecting.

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What will you accomplish?

• Generating new opportunities across EMEA using outbound tactics (email sequences, LinkedIn, cold calling etc.)
• Identifying, targeting and nurturing potential outbound opportunities
• Understanding the needs of prospects and communicating them clearly to the sales reps youre working with
• Clearly articulating UpGuards value proposition and products to prospects and positioning it based on their particular problem/need
• Taking accurate and detailed notes in our CRM.
• Working collaboratively with sales, marketing and product to utilize the insights you learn from prospects to make process and product improvements

What do we need from you?

• 6-12 months experience in B2B tech sales as an SDR/BDR
• Experience cold calling and outbound sales
• High level of proficiency in the English language, both written and spoken
• Ability to give and receive feedback you will collaborate with our sales and marketing teams to drive process improvements
• High energy and willingness to learn
• The role is fully remote, so we require employees to have a remote setup (dont worry if you dont, we help with this!)

What would give you an edge?

• 1yr+ B2B SaaS experience
• Domain experience in cybersecurity or supply chain information risk
• Experience with Hubspot, Outreach.io, or other CRM software/Sales Engagement
• Software Familiarity with tools such as Lusha, Zoominfo & Sales Navigator is a big plus

What’s in it for you?

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
• WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
• $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
• Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
• 18 weeks paid Parental Leave: Irrespective of parenting role
• Personal Leave Allowance: This includes sick & carers leave
• Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
• Top-spec hardware: All team members will be provided with top-spec laptops for their role
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work

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UpGuard is a Certified Great Place to Work in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

Do you enjoy building meaningful relationships and understanding people’s journeys beyond surface-level interactions?

Are you able to turn conversations into insights, and insights into opportunities that create value for a broader community?

Do you believe that stories of impact can inspire others and strengthen a community when properly identified and shared?

We’re looking for a Relationship Manager to serve as the primary point of contact for our alumni community, while playing a key role in identifying success stories, activating alumni engagement, and strengthening the overall impact of the ALX ecosystem.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa’s digital future. Formerly part of Sand Tech Holdings, we’ve embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today’s rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in:

The Benefits Manager will be responsible for the day-to-day administration, communication, and compliance of our global health and welfare programs. Reporting to the Senior Manager, Total Rewards, you will ensure our benefits offerings remain competitive, cost-effective, and deeply valued by our diverse workforce. You will serve as the primary point of contact for benefits vendors and provide expert guidance to employees regarding their total rewards package.

Key Responsibilities

• Program Administration: Oversee the daily operations of global benefits programs, including health insurance, retirement plans, life disability, and wellness initiatives.

• Leave Management: Manage the administration of global leave programs, including FMLA, Workers Compensation, Maternity, Paternity, Paid Time Off, Short/Long-Term Disability, and ADA accommodations.

• International Brokerage Management: Act as the primary point of contact for global benefit brokers and local consultants to ensure consistent service delivery across all regions.

• Compliance & Audit: Ensure all programs comply with local, state, and federal regulations. Lead annual filings, audits, and the maintenance of internal policies.

• Global Program Localization: Adapt global total rewards strategies to meet local market customs and cultural expectations while maintaining alignment with the overall corporate talent strategy.

• Employee Engagement: Develop and deliver communication materials and education programs to help employees maximize their benefits.

• Data & Analytics: Conduct regular data analysis to evaluate program usage, cost-efficiency, and effectiveness to support in future strategy design.

• Benefits Benchmarking: Participate in and analyze global benefit surveys to identify market trends and provide data-driven recommendations for program enhancements.

• Fiscal Oversight: Monitor and reconcile monthly premium billings, conduct plan audits, and assist in managing the global total rewards budget.

• Open Enrollment: Lead the annual open enrollment process, including system testing in the HRIS, material preparation, and employee support.

• Process Optimization: Continuously evaluate internal administrative processes to identify opportunities for automation within the HRIS or through third-party vendors.

• Escalated Support: Serve as the final point of escalation for complex employee benefit issues or claims disputes, coordinating with carriers to find resolutions.

Qualifications

• Education: Bachelors degree in Human Resources, Business Administration, or a related field.

• Experience: 5+ years of experience specifically focused on benefits administration, with exposure to global programs.

• Technical Skills: Proficiency with Workday HRIS system and advanced Excel skills for data analysis and reporting.

• International Regulatory Knowledge: Strong understanding of benefits-related regulations.

• Communication: Ability to explain complex benefit concepts to employees and stakeholders with empathy and clarity.

• Soft Skills: Proven ability to manage multiple priorities in a fast-paced environment with a global mindset and cultural sensitivity.

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here’s a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program – because everyone should have a stake in our success.

• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

• Generous time off, including local holidays and our annual Dim the Lights period in late December, when teams are encouraged to step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support

• Annual learning and development stipends to support your growth

• The technology and tools you need to do your best work

• Motivosity employee recognition program

• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, weve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we’re a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

The Opportunity

We don’t just use AI. We build with it, ship with it, and think with it. We’re in the top 1% of companies applying AI effectively, not just to our products, but to how we build them. With an unlimited budget for Anthropic tokens, our engineers use AI agents to write, review, and ship production code every day. We’re building toward a world where humans design systems and AI builds them, and we’re already further along that path than almost anyone else.

As a Staff Software Engineer, you’ll be a technical leader at the center of this transformation. You’ll shape platform architecture, drive AI-powered product delivery, and raise the bar for what a small, AI-augmented engineering team can accomplish. This is a role for someone who already lives in their terminal with AI, who has strong opinions about how AI changes system design, and who wants to help define what a next-generation engineering organization looks like.

What You’ll Do as a Staff Engineer on Our CRM Team

Here are examples of the kinds of initiatives you’d work on today:

AI-powered relationship intelligence. Build the data-enrichment and scoring systems that analyze behavioral signals, detect life events, and surface proactive recommendations telling agents exactly who to reach out to and why.

Autonomous conversational AI for lead nurture. Evolve a long-running, SMS-based and phone-based AI system that engages, qualifies, and follows up with real estate leads for up to 12 months across hundreds of thousands of contacts.

Unified contact graph and integrations hub. Design the contact data model that brings together email sync, third-party CRMs, enrichment providers, and direct agent input into a single source of truth with bidirectional sync and cross-source deduplication.

AI-driven workflow automation. Build the automation layer (Smart Actions, Smart Tasks, Deals Pipeline) that turns a traditional CRM into a proactive system that learns from agent behavior and surfaces the right next step.

What We’re Looking For

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Attributes

Skills and Experience

Tech Stack

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Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry’s most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Headquarters: Bogot, Bogota, Colombia

Passionate about the world of tech?

What if you had a chance to be a part of the worlds leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Lets see what it takes

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsdownload and 40 Mbpsupload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, weve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourAppCandidate Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-english-customer-support-consultant-e-commerce-remote

Job title: Payroll Operations & Systems Manager

Working hours: 37.5 hours per week

About the Role: The Payroll Operations & Systems Manager is the strategic engine behind our payroll delivery. While the Head of Payroll ensures compliance, accuracy, and legislative adherence, you are responsible for the operational machinery that allows the department to function efficiently and at scale.

In this pivotal role, you will bridge the gap between technical systems and operational delivery. You will own the resource planning, integration strategy, and workflow optimisation, ensuring that our HRIS connects seamlessly with our payroll software and that our teams are utilised effectively to meet customer requirements.

Key Responsibilities:

1. Operational Operations & Resource Planning

• Strategic Capacity Management: Take ownership of the departments resource modeling. You will analyse sales forecasts, onboarding pipelines, and seasonal peaks to ensure the team is appropriately staffed and skilled to meet demand.
• Work Allocation Strategy: Collaborate with the Head of Payroll to design data-driven work allocation models. You will move the team away from reactive assignment to proactive capacity planning, ensuring deadlines are met without team burnout.
• Efficiency & Utilisation: Implement metrics to track team utilisation and identifying operational bottlenecks. You will constantly analyse the “time-to-process” and drive initiatives that reduce manual intervention.
• Process Engineering: Lead the design of standardised operational workflows. You are responsible for identifying friction points in the payroll cycle and implementing lean processes that maximise speed and consistency.

2. Systems Integration & Technical Strategy

• Integration Architecture: Define and own the operational strategy for integrating customer HRIS platforms with our payroll systems. You ensure the “pipes” that carry data are robust, secure, and scalable.
• Data Integrity & Automation: Establish rigorous automated controls to ensure the synchronisation of data between systems. Your goal is to create a “zero-touch” data transfer environment where the system acts as the source of truth, minimising manual data entry for the payroll team.
• Technical Troubleshooting: Act as the escalation point for complex data transfer or system configuration issues, preventing technical blockers from impacting payroll delivery deadlines.
• Product Liaison: Act as the bridge between the Payroll Department and internal Product/Engineering teams, ensuring that software updates and new features support operational efficiency.

3. Financial Infrastructure & Control

• Payment Systems (BACS): Lead the operational management of payment integration protocols. You will oversee the technical setup and reliability of BACS (or equivalent) transmissions, ensuring the mechanism for payment is fail-safe.
• Statutory & Third-Party Connections: Standardise and manage the integration methods for pension providers and HMRC data exchanges. You ensure the file transfer protocols are compliant, secure, and fully automated where possible.
• Risk & Security: Proactively identify operational risks related to data security and file handling. You will implement the systems-based controls required to protect sensitive client data during transit.

4. Leadership & Stakeholder Partnership

• Partnership with Head of Payroll: Work in lock-step with the Head of Payroll. While they focus on the what (accuracy/legislation), you focus on the how (process/systems), forming a unified leadership front.
• Working alongside the Head of Payroll, foster a culture of technical precision and operational excellence.