Author name: admin

Headquarters: London

URL: https://www.limitlesstech.com/

Limitless, in partnership with Netflix, is looking for Japanese-speaking freelance customer service representatives to support Netflix customers in Japan.

This is a fully remote freelance opportunity for people who are confident speaking with customers, comfortable using online systems and able to work independently from home.

You will provide voice-based customer support to Netflix customers, helping with account queries, service questions, technical issues and general support. You will use Netflix systems, knowledge resources and agreed support processes to provide clear, accurate and friendly resolutions.

Key responsibilities include:

• Providing customer support in Japanese by voice

• Helping customers with account, service and technical queries

• Following Netflix support processes and quality standards

• Using online systems and knowledge tools to resolve customer issues

• Delivering a professional, friendly and efficient customer experience

• Completing required training, assessments and programme updates

• Working independently from home while staying connected with the wider support team

What we are looking for:

• Fluent or near-native Japanese language ability

• Strong spoken communication skills

• Comfortable supporting customers by phone

• Confident using online systems and digital tools

• Reliable internet connection and suitable home working environment

• Ability to work independently and follow defined processes

• Customer service experience is useful but not essential

Training:

Training starts on 9th October 2026 and runs for four weeks, Monday to Friday, from 13:00 to 17:00 Japan Standard Time.

Training is delivered virtually in Japanese and attendance across the fixed training schedule is required.

Working hours:

Once live, the current available service windows are:

• Monday to Friday

• 09:00-13:00 JST

• 17:00-21:00 JST

Available working patterns and shifts will be confirmed during training.

Earnings:

You will be paid $20 USD per hour during training and the initial live period.

You will then move to an On-Target Earnings model of up to $20 USD per hour, linked to agreed service and performance measures. Please note, if you achieve the contract KPIs (speed of handling and quality), you WILL get $20 – we want and need to pay you $20 as that means we are hitting our targets!

Freelance arrangement:

This is an independent freelance opportunity, not an employed position. You will register on the Limitless platform and complete the required online verification, assessments and programme qualification stages before joining training. Payment is made monthly, directly to your PayPal. We do not withhold any earnings for any regulatory requirement. As an independant contractor, all regulatory requirements in your region are your responsibility. We accept freelancers from most countries and regions, however, if your country or region is not ‘gig-friendly’ it will not appear as an option, meaning you can not onboarding. The onboarding process should take no more than 1 hour total effort before being invited to training.

To apply: https://weworkremotely.com/remote-jobs/limitless-technology-japanese-speaking-customer-service-agent-for-netflix-japan

Headquarters: Remote (North America)

About The Role

As an Deployment Architect, you will be the force behind successful deployments at Hightouch. Working in close partnership with an account team and the Hightouch product team, you will own the full deployment and enablement lifecycle for Hightouch customers. You will be the primary point of contact for customers during deployment and are responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers’ existing data infrastructure.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the deployment lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What Youll Do

• Drive the onboarding process for customers, working closely with the Account team to ensure alignment between technical execution and customer success objectives
• Design and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
• Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
• Create and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practices
• Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
• Partner with Product and Engineering to identify and resolve technical blockers that could impact customer success
• Build relationships with technical stakeholders within customer organizations
• Contribute to product development by providing feedback to our engineering team
• Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We’re Looking For

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
• Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
• Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
• The ability to tackle the most ambiguous customer problems (the “that can’t be done” ones) and find a creative paths to successful implementation
• Experience creating and optimizing implementation processes that can scale across an organization
• Excellence in technical project management with ability to manage multiple concurrent implementations
• Strong presentation and facilitation skills with ability to command a room of technical and business audiences
• Experience working with data warehouses, ETL processes, and marketing technology is a plus
• Bachelor’s degree (or equivalent experience)

The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation.

To apply: https://weworkremotely.com/remote-jobs/hightouch-deployment-architect

Headquarters: Remote (North America)

What Youll Do

• Own the end-to-end deployment and migration for enterprise Email/SMS customers, from technical discovery through successful production launch
• Lead technical discovery and implementation workshops, translating customer requirements into scalable messaging architecture across integrations, data flows, APIs, account structure, and channel configuration
• Assess customers existing ESP and messaging infrastructure and develop migration plans that manage dependencies, mitigate risk, and accelerate time-to-value
• Drive implementation across technical and business stakeholders, including configuration, integration, testing, validation, cutover, and launch readiness
• Lead SMS provisioning and implementation, including sender setup and registration, consent and preference flows, and identification of carrier, regulatory, and provisioning dependencies
• Partner with Deliverability Specialists on sender authentication, domain and IP strategy, warm-up, reputation, and overall deliverability readiness
• Act as a trusted technical advisor to customers, proactively identifying architectural decisions, risks, and blockers throughout the deployment
• Partner with Product and Engineering to resolve implementation blockers and bring customer feedback and product gaps back into the organization
• Build repeatable frameworks, documentation, tooling, and best practices that make enterprise deployments more efficient and scalable

What Were Looking For

• 510 years of experience in technical implementation, solutions architecture, professional services, or a similar customer-facing technical role
• Experience implementing or migrating enterprise email, SMS, marketing automation, or customer engagement platforms
• Strong technical foundation across APIs, webhooks, data integrations, authentication, and enterprise architecture
• Strong understanding of messaging architecture, including sending domains and IPs, subscriber data, consent and preference management, and transactional vs. marketing messaging
• Experience with SMS provisioning and implementation, including 10DLC, toll-free or short code registration, consent management, and carrier requirements
• Proven ability to lead complex enterprise implementations across multiple technical teams, business stakeholders, and dependencies
• Strong technical project management, communication, and facilitation skills, with the ability to drive multiple implementations and guide technical decision-making
• Experience developing implementation processes and frameworks that scale as a product and organization grow
• Experience with platforms such as Adobe Campaign, MoEngage, Marketo, Eloqua, Attentive, Salesforce Marketing Cloud, Braze, Iterable, Responsys, SendGrid, Twilio, or similar is a strong plus
• Bachelors degree or equivalent practical experience

The salary range for this position is$140,000-$180,000 USDper year, which is location-independent in accordance with our remote-first policy. We also offer meaningful equity compensation

To apply: https://weworkremotely.com/remote-jobs/hightouch-deployment-architect-email-sms-messaging

Headquarters: San Diego, CA, USA

URL: http://www.shoutaboutus.com

Technical Account Manager, API Partnerships

Shout About Us Remote (worldwide) Full-time 60K – 80K USD

About the role

We’re hiring a Technical Account Manager to own and grow our most strategic accounts. Youll own the technical relationship with our API partners, from their first technical evaluation through implementation and ongoing support.

Reporting directly to the CRO, youll be the first dedicated post-sales professional at Shout About Us, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.

This is a hands-on role. On any given day, you might join a prospects technical discovery call, troubleshoot an API request with a partner engineer, coordinate a fix with our engineering team, or improve a quickstart guide. Youll also help build the documentation and processes that make each new integration easier than the last.

Location and hours

Remote, anywhere. Our standard working hours are MondayFriday, 8 a.m.5 p.m. US Eastern Time, including a lunch break. Occasional calls outside these hours are required for APAC partners and key implementation milestones.

What youll do

• Own a portfolio of 10-15 strategic accounts. Be the primary technical contact for API partners, keep stakeholders informed, and follow issues through to resolution.

• Support technical evaluations. Join sales calls, demonstrate API capabilities, understand the partners requirements, and explain how an integration would work.

• Lead partner implementations. Turn requirements into a clear integration plan, guide developers through setup and testing, and track progress through launch.

• Troubleshoot directly. Investigate requests, responses, logs, authentication issues, and integration behavior before escalating to engineering.

• Work closely with engineering. Provide clear reproduction steps, relevant evidence, and customer impact when an issue needs deeper investigation.

• Improve the developer experience. Create and maintain API guides, Postman collections, code examples, FAQs, and onboarding playbooks.

• Identify recurring friction. Share partner feedback and integration patterns that can inform product improvements.

• Lead expansion efforts. Cross-sell new features and products as a natural extension of the relationship, not a separate motion.

What were looking for

• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company

• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits.

• Comfort using Postman or curl, reading logs, and writing or adapting small code examples in a language such as JavaScript or Python.

• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys

• Strong follow-through. You keep track of open questions, set expectations, and make sure customers know what happens next.

• Startup experience at a company under 50 people. There’s no support team behind you.

• Clear written and spoken English. You can explain the same issue to a developer and a nontechnical stakeholder.

• Owner mentality. “I’ll make sure this gets done,” not “I passed it to engineering.”

Why you should join

• Own meaningful partner relationships from technical evaluation through launch and beyond.

• See the impact of your work in successful integrations and better customer experiences.

• Youll own and drive every initiative you work on from start to finish. We fully trust you.

• Work remotely from anywhere while collaborating on a shared schedule.

• Work directly with the people selling and building the product.

Why you shouldn’t join

• You are not comfortable working without a clear structure and playbook.

• You need predictable hours. Most weeks are normal. Go-live weeks and APAC escalations aren’t.

Interview process

Our process includes an introductory call, a short written exercise, a practical technical session, and a final conversation with our CEO. Well share the details and expected time commitment before each step.

About Shout About Us

Shout About Us is API-first review infrastructure for marketplaces and platforms.

Reviews are the most valuable decision signal in every transaction: which agent, which contractor, which property, which restaurant. Almost every platform that hosts those decisions rents that signal from Google, Trustpilot or Yelp. We give platforms the APIs and infrastructure to own it.

What you can build with our APIs:

• A verified first-party review engine: collection, verification, moderation and publishing under your brand

• Third-party review aggregation from Google, Yelp, Facebook and 80+ other sources

• AI review responses drafted and posted natively, without your customers leaving your platform

• Review solicitation and surveys triggered from events in your product

• Flagging, disputes, AI insight reports and competitor analysis

Were a small team looking for someone who can make it easier for partners to understand, integrate, and succeed with our API.

To apply: https://weworkremotely.com/remote-jobs/shout-about-us-technical-account-manager-api-partnerships

Headquarters: 150 E. 42nd St New York, NY

URL: https://www.icuc.social/

To apply: https://weworkremotely.com/remote-jobs/icuc-social-social-media-content-specialist-bilingual-french-english-remote-in-canada-us

Headquarters: MMC Group

URL: http://www.mmcgrp.com

Benefits Verification Specialist Remote

Pay: $17.00/hour
Schedule: MondayFriday, 8:30 AM5:30 PM EST
Breaks: 1-hour unpaid lunch + two paid 15-minute breaks
Work Setup: Remote | BYOD

Position Summary

We are seeking a Benefits Verification Specialist to verify patient insurance benefits and accurately document coverage information.

Responsibilities

• Verify patient insurance benefits and eligibility.
• Review coverage, cost share, provider options, and restrictions.
• Contact insurance companies and document benefit details.
• Assist with prior authorizations and claims appeals when needed.
• Complete accurate data entry and quality reviews.
• Identify and escalate missing information or reimbursement issues.

Requirements

• High school diploma/GED required.
• 2+ years of related experience or a 2-year degree.
• Healthcare, insurance, medical billing, or customer service experience preferred.
• Benefits verification experience strongly preferred.
• Strong computer, communication, problem-solving, and attention-to-detail skills.
• Proficiency with Outlook, Word, and Excel.

Remote BYOD position | $17/hour

Can’t Live in these states:

To apply: https://weworkremotely.com/remote-jobs/mmc-group-benefits-verification-specialist-call-center-agent-remote-must-have-your-own-computer

Headquarters: Remote – Canada: Select locations

Role Description

Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct.

Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.

You will own the program outcomes and operational rigor setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals and measuring evidence’s impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market.

Responsibilities

• Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue.
• Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof.
• Manage the sales content library (Highspot, Deeto, or comparable) organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.
• Run a recurring SalesMarketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.
• Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.
• Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence’s influence on pipeline, win rate, and sales-cycle velocity.
• Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.

Requirements

• 8+ years in B2B content marketing, customer marketing, or sales enablement ideally spanning all three.
• Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles (not solely a published content library).
• Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation through procurement and legal review.
• Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.
• A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof able to set the bar, write briefs, direct and manage agency partners, and edit to a high standard (rather than personally produce every asset), while managing multiple stories and stakeholders at once.

Preferred Qualifications

• Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.
• Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics able to connect content performance to business outcomes.
• Experience supporting enterprise or managed sales motions in a SaaS environment.
• Experience developing customer proof for AI products, workflow products, or multi-product platform adoption.
• Familiarity with G2 or other peer-review programs, and with GEO / customer-voice strategy.
• Experience partnering with Marketing Operations/Campaign Enablement/ Marketing Data Science on content attribution and sales-content analytics.
• Experience developing evidence for priority verticals (e.g. marketing and creative and Architecture, Engineering and Construction.)

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read thisblog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

To apply: https://weworkremotely.com/remote-jobs/dropbox-customer-evidence-manager-1

Headquarters: Remote – Netherlands

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!

As an Algolia Account Manager within our Commercial team, you will own and grow a portfolio of existing customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolias platform. This role requires a strategic approach to account management, aligning Algolias solutions to customer goals to deepen adoption and drive revenue growth.

You will partner closely with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity.

Were looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships. You will be expected to navigate ambiguity, define your own approach, and collaborate cross-functionally to improve our go-to-market motion.

YOUR ROLE WILL CONSIST OF:

• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base
• Develop a deep understanding of each customers business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers
• Drive account planning and execution strategies that align Algolias solutions to customer goals, ensuring customers extract maximum value from their existing feature set
• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base
• Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience
• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction
• Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth
• Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolias position as a leader in search and discovery

YOU MIGHT BE A FIT IF YOU HAVE:

• Fluent in Dutch and English
• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms
• A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed
• Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)
• Proven ability to identify and close expansion opportunities within existing accounts
• Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges
• Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritisation

NICE TO HAVE:

• Experience with SaaS, APIs, or developer-focused products
• Familiarity with usage-based or consumption-based business models
• Have familiarity with the Dutch and Nordic markets

To apply: https://weworkremotely.com/remote-jobs/algolia-account-manager-dutch-speaking

Headquarters: Remote – US: Select locations

Role Description

Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through agency partners you brief and direct.

Enterprise buyers do not decide on brand claims. They decide on credible proof from organizations like theirs: customer stories, ROI evidence, video testimonials, peer reviews, and competitive validation. In this role, you will produce that evidence and ensure it reaches sellers and customers at the moments it can have the greatest commercial impact.

You will own the program outcomes and operational rigor setting the creative and editorial bar for what makes a great customer story, directing the agency partners who produce the work, and deploying that proof into active deals and measuring evidence’s impact on pipeline, win rates, and sales-cycle velocity. You will partner closely with Sales, Customer Success, Campaign Enablement, and product teams to prioritize proof for the full suite of Dropbox products and solutions, including AI capabilities, multi-product platform adoption, and priority vertical workflows. You will get substantial senior Sales and Marketing leadership exposure and a direct, measurable line to revenue during a pivotal shift in how Dropbox goes to market.

Responsibilities

• Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue.
• Set the creative and editorial direction and maintain the evidence taxonomy, freshness, and discoverability of the asset library case studies, ROI studies, video testimonials, peer/G2 reviews, customer voice, and competitive proof.
• Manage the sales content library (Highspot, Deeto, or comparable) organize assets by deal stage, customer profile, vertical, and product; set and enforce freshness standards; and proactively surface content gaps.
• Run a recurring SalesMarketing feedback session to understand seller needs, assess content performance in live deals, and prioritize new evidence.
• Ensure the right proof reaches the right seller for the right deal stage proactively, and track evidence utilization by account executive and deal stage to close adoption gaps.
• Partner with Marketing Operations to build campaign attribution and reporting in Salesforce, measuring evidence’s influence on pipeline, win rate, and sales-cycle velocity.
• Provide monthly reporting to Sales and Marketing on evidence performance and pipeline acceleration, and maintain a rolling pipeline of customers at each stage of evidence development.

Requirements

• 8+ years in B2B content marketing, customer marketing, or sales enablement ideally spanning all three.
• Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles (not solely a published content library).
• Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation through procurement and legal review.
• Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.
• A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof able to set the bar, write briefs, direct and manage agency partners, and edit to a high standard (rather than personally produce every asset), while managing multiple stories and stakeholders at once.

Preferred Qualifications

• Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.
• Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics able to connect content performance to business outcomes.
• Experience supporting enterprise or managed sales motions in a SaaS environment.
• Experience developing customer proof for AI products, workflow products, or multi-product platform adoption.
• Familiarity with G2 or other peer-review programs, and with GEO / customer-voice strategy.
• Experience partnering with Marketing Operations/Campaign Enablement/ Marketing Data Science on content attribution and sales-content analytics.
• Experience developing evidence for priority verticals (e.g. marketing and creative and Architecture, Engineering and Construction.)

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read thisblog post from our Chief People Officer, Melanie Rosenwasser.

Compensation

To apply: https://weworkremotely.com/remote-jobs/dropbox-customer-evidence-manager