Author name: admin

Following standard company procedures and safety requirements, picks up and delivers time sensitive materials in a timely and efficient manner.

Tasks:

• Under tight deadlines, drives company vehicle to customer sites, climbs in and out of vehicle, and walks up and down stairs as required to pick up and deliver documents and packages to and from customers according to established procedures, in all weather conditions
• Picks up, handles and delivers time sensitive documents and packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions in order to meet customer and DHL time requirements
• Ensures all delivery material received is safely delivered to correct consignee
• Collects customer payments (cash, cheque, debit/ credit card) for duty packages delivered under COD service type and submits delivered invoices and collected payments to Finance daily
• Confirms all deliveries and collections with dispatch by radio
• Operates a scanner to record shipping and package information for documents/packages picked up or delivered
• Maintains good work habits, including reporting to work on time and adhering to standard work and safety procedures
• Reports any suspected breach of security or unusual happenings to Lead Courier immediately
• Other duties as may be assigned from time to time

Skill & Qualifications:

• English verbal and written proficiency
• Strong interpersonal skills
• Excellent customer service skills
• Self-starter, motivated and organized
• Ability to work under pressure
• A valid General Drivers License – 3000 kg or above and older than 3 years
• Clean police record
• High School Diploma or Equivalent (GED)
• Map reading and GPS skills and knowledge of delivery area preferred
• Previous professional driving experience, preferably in a delivery role

Were looking for a Casual Customer Service Executive to join our Retail team and help deliver a first-class experience for supporters shopping with Arsenal Direct. Youll play an important role in supporting customers via email and ensuring every interaction reflects our values and our commitment to world-class service.

This is a fast-paced and varied opportunity where youll collaborate with colleagues and external partners to resolve queries, provide solutions, and continuously help improve the supporter experience.

This casual role is largely remote, offering flexibility around key seasonal trading periods throughout the year.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Discover why Our Gunners are proud to be part of our team – view their stories here.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Your day-to-day

• Deliver exceptional supporter service – youll respond to Arsenal Direct email queries in a professional, supportive, and timely manner
• Resolve supporter queries – you will confidently support with order tracking, lost parcels, refunds, exchanges, payment queries, member discounts, and Stadium Tour enquiries
• Collaborate with key partners – youll work closely with our call centre, warehouse teams, couriers, and external partners to provide seamless resolutions
• Support personalised experiences – you will thoughtfully manage personalisation requests and special supporter enquiries with care and attention to detail
• Track our performance – youll diligently maintain shared documents and trackers to help monitor team activity and service levels
• Embrace busy trading periods – youll thrive in a fast-paced environment while maintaining accuracy and a positive approach during seasonal peaks

What we are looking for

• Excellent written communication skills – youre able to provide clear, professional, and empathetic responses to supporters and customers
• A passion for customer service – you care about creating positive and memorable experiences for every supporter
• Ability to work accurately at pace – you remain organised and detail-focused while managing a busy and varied workload
• Advanced Microsoft Office skills – youre comfortable using Outlook, Word, Excel, Teams, and similar systems confidently
• Confidence using multiple systems – you quickly adapt to new platforms and can comfortably manage different tools simultaneously
• Collaborative approach – you enjoy partnering with colleagues and external stakeholders to find solutions and deliver the best outcomes
• Flexibility and adaptability – youre available to support across key trading periods and can work variable hours throughout the year
• Continuous improvement mindset – you proactively look for opportunities to improve processes and enhance the supporter experience

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a disabled person according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date – Wednesday 17th June 20206

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.

Good luck!

Legados es una asociacin dedicada a fortalecer la cohesin social y proteger nuestro patrimonio natural a travs de soluciones ambientales de largo plazo. Trabajamos para que ms personas y organizaciones, especialmente aquellas con races locales y valores tradicionales vinculados al territorio, la comunidad y el cuidado de la naturaleza, se impliquen activamente en la construccin de un futuro sostenible.

Creemos que las asociaciones y liderazgos comunitarios son esenciales para impulsar cambios duraderos. Por eso, reunimos a actores diversos de la sociedad civil para identificar retos comunes, generar confianza y promover acuerdos amplios en torno a la proteccin de nuestros entornos y la mejora de la calidad de vida.

Nuestra misin es contribuir a un espacio pblico menos polarizado, donde las soluciones climticas y ambientales puedan avanzar desde el consenso, el dilogo y la colaboracin entre distintos sectores sociales. Contamos con financiacin estable a largo plazo que nos permite crecer de manera sostenible y acompaar a nuestros socios en procesos transformadores.

Nuestro equipo est creciendo rpidamente, estableciendo nuevas colaboraciones y ampliando nuestra cartera de proyectos. Operamos dentro de una red de socios, expertos y donantes tanto de Espaa como del extranjero. Aunque nuestro trabajo se centra en el mbito local, nos adherimos a los ms altos estndares internacionales en materia de gestin de proyectos y finanzas.

Para acompaar nuestro crecimiento, buscamos un/a Asistente Ejecutivo/a y de Operaciones que apoye la coordinacin interna, la organizacin de agendas y la logstica de reuniones y eventos, asegurando orden, eficiencia y fluidez en el trabajo diario del equipo.

Responsabilidades

Apoyo ejecutivo y coordinacin interna

• Organizar agendas, reuniones y viajes del equipo.
• Tomar notas y elaborar actas de reuniones internas y externas.
• Hacer seguimiento de acuerdos y tareas derivadas de reuniones.
• Mantener actualizados los calendarios institucionales y los documentos de planificacin.
• Apoyar la preparacin de presentaciones, informes y materiales para reuniones de direccin y socios.

Gestin documental y administrativa

• Ordenar y mantener actualizados los archivos fsicos y digitales de la organizacin.
• Apoyar la gestin de contratos, convenios y documentacin institucional.
• Coordinar la recopilacin de informacin para auditoras, reportes y procesos internos.
• Asegurar la correcta aplicacin de los procedimientos administrativos y de archivo.

Logstica y organizacin de eventos

• Apoyar la organizacin de encuentros, formaciones y eventos internos y externos.
• Gestionar reservas, proveedores y materiales logsticos.
• Coordinar la comunicacin con participantes y socios antes y despus de los eventos.
• Garantizar que cada actividad se desarrolle con orden, puntualidad y atencin al detalle.

Apoyo transversal al equipo

• Colaborar con las reas de Programas, Finanzas y Comunicacin en tareas operativas.
• Ejecutar mejoras en procesos y herramientas de gestin interna.
• Contribuir a mantener un entorno de trabajo colaborativo, eficiente y positivo.

Requisitos

Buscamos a alguien organizado/a, proactivo/a y con vocacin de servicio. El perfil ideal incluye:

• Al menos 24 aos de experiencia en funciones administrativas, de apoyo ejecutivo o coordinacin de operaciones.
• Excelentes habilidades organizativas y atencin al detalle.
• Capacidad para gestionar mltiples tareas y prioridades con autonoma y criterio.
• Dominio de herramientas de oficina (Google Workspace, Excel, Docs, Calendar, Drive).
• Habilidad para redactar actas, informes y comunicaciones internas con claridad y precisin.
• Espaol nativo y nivel avanzado de ingls.
• Enfoque colaborativo, discrecin y capacidad para trabajar con equipos diversos.
• Se valorar experiencia previa en ONG, fundaciones o proyectos sociales y ambientales.
• Residencia en cualquier punto de la Espaa peninsular.

Quin podra ser un buen candidato?

Personas que hayan trabajado como:

• Asistente ejecutivo/a o administrativo/a en organizaciones sociales o empresas.
• Tcnico/a de apoyo en equipos de direccin o gestin.
• Gestor/a de eventos, logstica o formacin.
• Profesional con experiencia en organizacin, seguimiento y documentacin de procesos.

Si te apasiona el orden, la eficiencia y el trabajo colaborativo, y disfrutas ayudando a que las cosas funcionen mejor, esta posicin es para ti.

Nuestra cultura

Valoramos la colaboracin, la transparencia, el aprendizaje continuo y el compromiso con el bien comn. Creemos que una cultura de trabajo respetuosa y positiva es esencial para nuestro xito.

Por qu unirte a nosotros?

• Formars parte de un equipo comprometido y multidisciplinar.
• Contribuirs directamente al buen funcionamiento de una organizacin con impacto real.
• Tendrs la oportunidad de aprender sobre gestin de proyectos, alianzas y procesos institucionales.
• Trabajars en un entorno que valora la iniciativa, la organizacin y la mejora continua.

Detalles del puesto

• Fecha de inicio deseada: septiembre de 2026
• Tipo de empleo: contrato de trabajo a media jornada
• Ubicacin: Espaa peninsular (teletrabajo con reuniones presenciales puntuales)
• Fecha lmite para presentar la solicitud: 10/07/2026