Job Description

The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities

• Perform Remote Standards and Alignment Reviews.
• Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
• Develop and maintain technical knowledge of assigned Clients’ environments.
• Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
• Be responsible for upholding best practices, and reporting recommendations to the vCIO.
• Identify Client technical risk and collaborate with internal teams appropriately.
• Contribute to the maintenance of the ITS Standards Library.
• Actively participate in the Standards and Alignment Committee
• Develop both technical and business acumen relating to Client sites
• Proactively maintain and improve Clients’ infrastructure remotely.
• Review project results for thoroughness, outcomes, documentation, and quality of execution
• Maintain strong client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Maintaining and keeping all assigned client documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required remotely.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
• Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

Headquarters: Nantes, France

URL: https://crisp.chat

• Fluency in English and French is mandatory: English is our primary working language, so strong written and verbal communication skills are essential. We’re also looking to expand coverage for our French-speaking customers. Bonus points for additional languages spoken
• Technical knowledge: You dont need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isnt a learn on the job role so come prepared!
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. Youll fit right in if you value teamwork and fostering a positive work environment.
• Excellentcommunicationand problem-solving skills.
• Bonus: proficiency in a any additionnal european language.

• Everyone does support: Even our developers contribute to customer support, keeping everyone connected to our users needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

• In France: If youre based in France, youll be hired under astandard employment contract(CDI).
• Outside France: If you live outside of France, the position will be under a full timefreelance service contract. Youll need to have anindependent contractor statusin your country and be able to issue invoices.

• Must be located within theEU timezone.
• Immediate availability is a plus.
• Fluent in both French & English

• The compensation range for this role is around 30k/35K gross per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility

To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-specialist-french-english-eu-timezone

Headquarters: Boynton Beach, Florida, United States

URL: http://skstonesusa.com

SK Stones USA, a leader in the natural stone industry, is committed to delivering exceptional quality and service to our customers in Palm Beach and Broward County, FL, and beyond. Our extensive product range includes granite, marble, quartz, limestone, onyx, soapstone, and porcelain, supported by a comprehensive warehouse and showroom. We are looking for a dedicated Customer Success Manager to join our team. In this role, you will be the primary point of contact for our clients, ensuring their satisfaction and success with our products and services. You will work closely with sales, operations, and product teams to build strong relationships, address customer needs, and enhance the overall customer experience, thereby driving customer retention and company growth.

Responsibilities

• Develop and maintain strong relationships with customers to understand their needs and ensure their satisfaction with SK Stones USA products and services.
• Serve as the customer advocate within the company, communicating customer feedback and concerns to relevant teams to enhance product offerings and service quality.
• Provide onboarding, training, and continuous support to customers for new products and services.
• Monitor customer health metrics and proactively identify and resolve issues to prevent churn.
• Collaborate with sales and operations teams to coordinate smooth order processing, delivery, and after-sales support.
• Manage customer communications through various channels, ensuring timely and professional responses.
• Analyze customer data and feedback to develop strategies that improve customer engagement and loyalty.
• Identify opportunities for upselling and cross-selling additional products and solutions.

Requirements

• Degree in Business, Marketing, Communications, or a related field is a plus.
• Proven experience in customer success, account management, or client relations, preferably in the natural stone, building materials, or home remodeling industry.
• Excellent interpersonal and communication skills, with the ability to build rapport and maintain long-term customer relationships.
• Strong problem-solving abilities and a customer-centric mindset.
• Experience with CRM software and customer success tools.
• Ability to multitask, prioritize, and work collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources

To apply: https://weworkremotely.com/remote-jobs/sk-stones-usa-customer-success-manager

#poweringyouringenuity

Our mission is to bridge top-level technology companies with engineering talent from across the globe. With presence in LATAM, USA and Europe, we empower companies by providing remote engineering teams of all levels tailored to the needs of each project.

Our teams are passionate about technology and thrive on challenges. We value technical expertise and a willingness to learn new things. Each development is tailored to the needs of each project, so being passionate about learning and using new languages, tools, and frameworks is part of our DNA. Our software engineering teams focus on best coding practices to ensure readability, reusability, and scalability of our systems’ designs and developments.

Culture & People Development Specialist

At Ekumen, culture and growth go hand in hand. We believe high-performing teams are built on continuous learning, meaningful feedback, and a strong sense of belonging.

Were looking for a Culture & People Development Specialist to help us scale that experience intentionally. This role will play a key part in shaping the employee journey, from development frameworks and performance processes to engagement initiatives and cultural evolution across our distributed teams.

If youre passionate about building thriving workplaces where people and business grow together, this is your opportunity.

What Youll Do

• Partner with business leaders to align people development initiatives with organizational goals.

• Lead performance and feedback processes, continuously improving how we grow and develop our teams.

• Design and evolve training strategies, career frameworks, and progression paths.

• Drive engagement, internal communication, recognition, and DEI initiatives across distributed teams.

• Leverage data and insights to strengthen retention, performance, and employee experience.

What Were Looking For

• 5+ years of experience in culture, engagement, learning & development, or similar roles (experience in tech/software environments is a strong plus).

• Bachelors degree in Human Resources, Business Administration, or related field.

• Experience working with distributed, remote-first, or hybrid global teams.

• Strong execution capability: you can move from strategy to implementation.

• Data-driven mindset with experience using engagement and performance metrics.

• Excellent communication skills and ability to collaborate cross-functionally.

• Strategic thinking with a clear understanding of how people initiatives impact business results.

Why Join Us?

Youll help shape how our people grow, connect, and succeed. Your work will directly impact engagement, retention, and the evolution of our culture, influencing not just processes, but everyday experiences.

If youre excited about building systems that empower people and elevate performance in a fast-growing, distributed tech environment, wed love to meet you.

Join us to be part of a dynamic community where your skills and contributions truly matter!

About HealthMatch

HealthMatch connects patients with clinical trials. 80% of trials are delayed because they can’t find enough participants we’re closing that gap with technology. We have over 2M patients in our database and a lean team of fewer than 20 building something that matters.

The Role

HealthMatch works with sponsors and clinical trial sites to recruit and enroll participants into studies. This role is the human link in that chain. You’re the person sites hear from when referrals come in. You’re the person patients talk to when they’re considering a trial. You’re the reason referrals turn into enrollments instead of going cold.

Day to day, you’ll manage relationships with dozens of trial sites across LatAm and US markets, follow up with patients, keep our CRM accurate, and be trained to review medical records alongside our Medical Director. The work is phone-heavy, email-heavy, and detail-heavy.

Over time, we want you to do more than execute we want you to spot what’s broken and help fix it. If you notice a follow-up workflow that could be automated, or a site engagement pattern that should become a playbook, we want you to raise it and help build it.

What a Typical Week Looks Like

Most weeks, the majority of your time is outbound communication:

• Calling and emailing clinical trial sites to make sure patient referrals are being followed up on

• Tracking referral statuses across our portal and CRM – this means real-time data entry, not batch updates at the end of the week

• Supporting patients directly as they move through enrollment

• Flagging sites that aren’t engaging and working with the team on how to re-engage them

• Helping onboard new sites to the HealthMatch platform

Some weeks will also include:

• Working with our Medical Director on medical record reviews (you’ll be trained on this)

• Building or refining parts of our site engagement playbook based on what you’re learning in real conversations

• Jumping into other company needs as they come up – we’re a small team and the edges of everyone’s role are blurry

Who This Role Is For

You must be fluent in both Spanish and English. This is non-negotiable – you’ll be working across US and LatAm markets daily.

You’re great on the phone. Not in a scripted, call-center way. You build trust quickly with site coordinators and patients, you’re comfortable with follow-up that feels repetitive, and you understand that strong relationships are what make the repetition bearable. The better your relationships get, the more the job opens up.

You’re organized under volume. You’ll be managing dozens of site relationships simultaneously. Dropping a follow-up means a patient might not get into a trial. You need a system, whether that’s meticulous CRM hygiene, your own tracking spreadsheet, or something else, and the discipline to maintain it.

You have at least 2 years of professional experience. We’re less concerned about where and more concerned that you’ve worked in a fast-paced, accountable environment before. Experience at a clinical research site or a background in health/science is a plus, it’ll shorten your ramp, but it’s not required.

You’re resourceful. When something is inefficient, you’d rather figure out a fix than complain about it. That might mean building yourself a dashboard, learning a new tool, or making a clear case to our product team about what needs to change. We don’t expect you to write code, but we do expect you to think like someone who hates waste.

What’s Hard About This Job

We’re being direct because we’d rather you opt out now than burn out in three months.

Some weeks are 80% phone and email follow-up with limited variety. Working with sites that don’t want to engage is genuinely frustrating you’ll need persistence and thick skin. The role requires strong attention to detail during work that can feel monotonous. And as a startup with fewer than 20 people, you’ll regularly be asked to help with things that aren’t in this job description.

We’re looking for someone who sees the line between their follow-up call and a patient getting access to a trial, and uses that connection to push through the hard days.

Compensation & Details

• Remote role, no relocation required

• Preference to be in the North East and willing to travel, while we are remote we often get together in either New York, Boston, or Durham NC for co-working sessions

• Primary working timezone is EST, but as a global business we often have meetings with our team in Sydney Australia

How to Apply

1. Online application with long form answers

2. 30-minute first round interview with the hiring manager + director of customer success

3. Paid take-home project (~2 hours, $50 gift card to say thanks for your time)

4. Final interview with CEO & Founder (in person in Boston, expenses covered)

HealthMatch is committed to building a diverse and inclusive team. If this role sounds like you, we’d encourage you to apply, even if you don’t check every box.

PLEASE NOTE:

This role was recently advertised. If you applied for it previously and have not been contacted, please assume that we deemed you not as an ideal fit for this role.

Who we are

We’re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, youre welcome.) At Redis, youll work with the fastest, simplest technology in the businesswhether youre building it, telling its story, or selling it to our 10,000+ worldwide customers. Were creating a faster world with simpler experiences. You in?

Why would you love this job?

As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.

In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.

Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation wed like you to bring.

What youll do:

• Work with customers to troubleshoot and resolve complex software issues:

  • Reproduce issues, replicating customer environments as needed.

  • Document issues and contribute to our internal team documentation.

  • Provide Root Cause Analysis

• Collaborate with Engineering as needed to provide solutions.

• Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.

• Provide technical expertise during testing, deployment, and upgrading of Redis software.

• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.

• Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.

• Participate in new product development, customer training, and other support-related activities.

This role requires a 5-day work week that includes Saturday and Sunday.

What will you need to have?

• At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company

• At least four years of experience troubleshooting real-time production systems

• At least two years of hands-on experience with cloud infrastructure.

• Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)

• Expert working knowledge in Linux/Unix and networking (TCP/IP)

• Professional experience working with networking tools like wireshark, tcpdump, etc.

• Experience in analyzing and debugging production issues at scale.

• Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).

• Working knowledge of Cloud-based and On-premises environments

• Proficiency in communication and presentation, both written and verbal (in English)

• Strong technical background with excellent problem-solving and multi-tasking skills

• High availability and commitment to customers at any time

Extra great if you have:

• Bachelor of Science in Computer Science or Information Systems

• Experience with NoSQL databases (especially Redis)

• Experience working with container orchestration environments, such as Kubernetes

The estimated gross base annual salary range for this role is $91,455 $137,273 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidates work location, qualifications, experience, and competencies. Base annual salary is one component of Redis total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Headquarters: OTSCH: South Carolina Home Offices Remote Location, Remote City, SC, 06032 USA

URL: http://otis.com

To apply: https://weworkremotely.com/remote-jobs/otis-sales-crm-business-analyst

Salary: $12,000 – $15,000 USD a year
Job Type: Full-time

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade, is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = Github Actions/Circle CI for customer support. And we are currently looking to bring onboard a strong Implementation Specialist.

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers, and as they defend against that, they end up with three layers of managers and a product designed by a committee. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center. This is a thrilling adventure!

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus and company productivity. Our goal is not to eliminate face-to-face interaction, but we should default to a setting where written documentation is so strong that a meeting on most project subject matters would seem odd.

Founded in 2022, and backed by prominent venture firms including IA Ventures, Tuesday Capital, and B Capital Group, this is a unique opportunity to join this band of misfits on the ground floor. As an early teammate you will be working intimately with the founding team, who has done 0 to 1 five times over while seeing four of them come to an exit.

The Implementation Specialist will become an integral member of an intimate 10-person team consisting of:

• Maker #9 (Implementation Specialist, You!)

• Maker #8 (Technical Product Manager, You!)

• Maker #7 (Esau, Engineer)

• Maker #6 (Melissa, Senior Implementation Specialist)

• Maker #5 (Michel, Engineer)

• Maker #4 (Lucas, Engineer / UX)

• Maker #3 (Jose, Engineer)

• Maker #2 (Hyder, Backend Engineer)

• Maker #1 (Dennis, Founder)

• Seller #1 (Josh, Co-founder)

• Helper #1 (Vibeke)

However, we are looking not just for a strong Implementation Specialist but, rather, a teammate we see as integral to LaunchBrightlys long-term journey and vital to our success. Someone who is comfortable in the dark and who sees a certain romance, like we do, in embracing the unknowns that come with being on the startup journey. We have a track record of seeing those colleagues who join us on the ground floor of our ventures ride the startup journey to completion (exit) with us, as we grow and become successful together. This is something we take seriously, and something we are extremely proud of!

Job Description

This role is focused on creating Screenshot Automation Recipes for customer implementations using our internal Screenshot Recipe Builder (our primary customer implementation tool).

Your primary role will be to focus on customer implementations. Youll spend the majority of your time designing and building automation recipes at scale often creating many hundreds per month ensuring customer help centers stay visually accurate and up-to-date.

While this is not a customer-facing role, your work directly shapes the customer experience. Youll act as a key bridge between implementation execution, product design, and product quality, helping us build an experience that both works at scale today and evolves toward a future where non-technical users can self-serve with ease.

Over time, youll develop a deep intuition for how implementation should work not just how it works today and play a key role in shaping that future.

Youll be responsible for things such as:

• Create and maintain large volumes of Screenshot Automation Recipes across customer environments

• Translate real-world product UIs into reliable, repeatable automation workflows

• Continuously improve the quality, consistency and resilience of recipes

• Analyze feedback from users, and identify inefficiencies as you set up recipes to suggest areas of improvement

• Act as a frontline QA partner for the implementation experience, identifying bugs, edge cases and inconsistencies while building recipes

• Use tools like the Browser Console, lightweight scripting when needed, and our Product Screenshots and Help Center Sync API as QA tools; Postman will be your best friend

• Identify friction in the implementation workflow as you use the product daily, and suggest improvements to the Recipe Builder and broader implementation experience

We are looking for previous experience working with

• Strong understanding of HTML, CSS and the DOM (and being able to manipulate elements at will in the console)

• Ability to inspect, debug, and clearly document frontend behavior

• Comfort working in browser dev tools to diagnose and validate issues

• API experience, and specifically work in Postman; Consuming and commenting on internal APIs

What you bring to the table

• A customer-first mentality, with an instinct to imagine how users will react and interact

• Strong and precise communication and documentation skills, with a will to understand and be understood

• A strong product instinct you naturally think about how users experience what youre building

• High attention to detail and a bias toward quality and correctness

• The personal organization skills and patience to manage multiple contexts as projects and features come together. A good Implementation Specialist can do things like: juggle and monitor open Git tickets and enhancements being worked on by the Engineering team, keep zero inbox, write notes for themselves to keep their small tasks straight, whip up shell scripts/test data to automate repetitive tasks

• A passion for being part of the startup journey and taking ownership of the companys success

• A willingness to take initiative and enthusiasm to make an impact and take action

• Thrives in a highly collaborative environment and enthusiasm for being a team player

Bonus point if you

• Have experience in QA, product operations, or implementation-heavy roles

• Have contributed to product design decisions or UX improvements

• Have worked closely with Engineering teams and written detailed tickets/specs

• Have built or have contributed to building something from 0-1

• Are someone technically-minded, and who derives satisfaction from producing a genuinely useful product that improves the lives of others

• Have experience working on tools used by non-technical users (e.g. knowledge bases, CMS, internal tools)

What we offer

• Flexible working hours and locations. Your success is measured on outcomes

• A culture of NO meetings where maker time and productivity is prioritized

• Excellent start-up culture with openness and inclusiveness

• True ownership and autonomy over your role and the impact on the company

• Prioritization of focus time and productivity

• Your choice of technical setup and equipment

• Experienced founders with many years of successfully building product across multiple ventures

• Annual meetup as a team in New York City

What to expect in the interview process

Given the remote nature of our work setting, one of the core principles for how we operate as a remote team is written communication. And we therefore run a slightly unique interview process that begins with an email-based exchange to learn more about your background, communication style and overall fit for the role.

• Stage 1: Youll begin with an email conversation with our Co-founder, Josh Peacock, to get a sense of your technical background, written communication, and English proficiency.

• Stage 2: Well then ask you to complete a shor“t technical assignment to demonstrate your practical skills in action.

• Final stage: Youll have two video calls one with our Founder, Dennis Mortensen, and another with our Senior Implementation Specialist to give us a chance to connect more personally and explore how you’d fit into the team.